Total 312 Others job vacancies in Bristol/Taunton/Plymouth, BS1 6AG

This is a fantastic opportunity for a hardworking and enthusiastic individual to join the Dermatology Administration Team at The Bristol Royal Infirmary in Bristol which is part of University Hospitals Bristol & Weston NHS Foundation Trust.

The role of the Fast Track Co-ordinator is to receive and process requests from diverse sources for appointments in outpatients. Most requests are referrals from GPs made via the eRS system. Requests need to be processed, according to NHS and Trust policies and targets making sure appropriate new patients are registered on the Bristol Cancer Register and hospital PAS system. You will also be responsibility for changing or cancelling appointments as required and adjusting clinics when directed.

The post holder will be responsible for providing information on a range of data as required by the outpatient management team and to assist the outpatient management team in meeting the targets of the Patient Access Policy.

The role of Fast track Booking Coordinator is to serve as a contact for patients accessing our services. The role is therefore responsible for setting high standards of patient care by enacting the Trust’s values at all times.

Communication:

• To support the triaging of referrals by liaising with key clinical staff

• Manage patient communications both via telephone and through Trust systems to create letters, emails and text reminders

• To act as a point of contact for queries from clinical and non-clinical staff

• Liaise with clinical and non-clinical teams across the Trust via telephone and email

• Escalate patient queries, capacity problems and general issues to the role’s line manager or relevant clinical staff as appropriate

• Communicate changes to clinics and appointments to patients as instructed, often at short notice

Patient Care:

•To show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in a professional and empathetic manner

Organising and Planning:

• Implement the policy for patients who do not attend (DNA) their appointment

• To manage and monitor all outstanding appointment requests through the Trust’s Patient Administration System (PAS) and escalate any issues immediately to your manager

• Ensure clinic lists are effectively utilised in discussion with the appropriate clinician and manager, and rebook any cancelled appointment slots

• Attend appropriate meetings as required by the role’s line manager

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.

For a more detailed job description, main responsibilities, and person specification, please refer to the job description document attached to this vacancy.


This advert closes on Monday 2 Dec 2024

Proud member of the Disability Confident employer scheme

Please view the attached recruitment profile which is a summary of the detailed Job Description and Person Specification for the full personal attributes we require for the role. You will need to demonstrate these throughout the recruitment process.

Clinical: 1. To have responsibility and accountability for the management of own clinical caseload, including referrals, management and discharge decisions, within own level of competence and with appropriate clinical support. 2. To assess and analyse type, severity and impact of all conditions of speech, language and communication impairments in a wide range of adult patients, through a variety of formal and informal assessments/information gathering methods. 3. To record and interpret personally generated clinical observations and provide feedback for clients/carers/professionals and relevant others. 4. To provide differential diagnosis, clinical advice and care plans/therapy to clients with communication and/or feeding and swallowing difficulties 5. To recommend appropriate referral for specialist videofluoroscopy (VF) examinations or Flexible Endoscopic Evaluation of Swallow (FEES) as appropriate. 6. If working with patients in critical care or high dependency beds, manage patients with tracheostomies or ventilator dependence as part of an MDT 7. Where appropriate, to undertake training in videofluoroscopy and FEES and to carry out these assessments with support from a senior colleague 8. To use skills in the delivery of computer based treatment programmes and alternative augmentative communication systems for adults. 9. To demonstrate clinical effectiveness by the use of evidence-based practice, clear care plans and outcome measures. Education, Research and Development 1. To seek advice and support when necessary from more senior colleagues, further developing skills in the management of stroke, medical disorders, especially elderly care, neurological diseases and neurosurgical conditions 2. To attend regular clinical supervision sessions 3. To participate in multi/ inter disciplinary and interagency team building where appropriate. 4. To participate in the development and delivery of patient/carer education programmes, as needed. 5. To participate in local clinical governance/audit/research projects by providing data as required and being part of relevant working groups as appropriate.

You can find further details about the job, in the attached Job Description and other supporting documents. Please note this role can be based at one of our South West Offices: 100 Temple Street,Bristol,BS1 6AG Plumer House,Plymouth,PL6 5DH South West House,Taunton,TA1 2PX

For a more detailed job description, main responsibilities, and person specification, please refer to the job description document attached to this vacancy.

Clinical Functions: To provide mental health/psychosocial nursing care throughout the 24 hour day through the operation of an internal rotation shift system. This is to include potentially working every other weekend and two weeks of nights in every eight. To participate in a multi-disciplinary/nursing care team that implements and maintains a therapeutic milieu. To provide individual therapeutic counselling sessions for young people who are resident in the unit. To act as a named nurse for young people who are inpatients. To facilitate therapeutic group work within the unit. To be trained in and actively participate in the management of violence and aggression via approved physical intervention techniques. To be responsible under the guidance of the Clinical Team Leader for the provision of nursing care plans in collaboration with young people & parents/carers where appropriate. To present information and material at case conferences and CPA/MDT reviews in a systematic way, and to ensure that care plans are changed to reflect the decisions taken. To work with the families/carers/networks (Triangle of Care) of young people allocated to you. To actively participate in line management supervision and appraisal process in accordance with the Organisational policy To arrange & participate in regular group & individual Clinical supervision. More experienced nurses to deliver line management, appraisals or clinical supervision to junior staff. To maintain & contribute to standards of nursing care, policies & procedures. To support the function of the Childrens and Young Persons Place of Safety (CYP POS) and offer clinical advice where required. To have knowledge of Section 135/136 Administrative Functions: To maintain confidentiality in relation to all material, whether verbal, written or taped. To prepare reports on nursing care on young people to whom they act as the named nurse at their initial & any following reviews. To be aware of the mental health legislation and childrens legislation, as they may affect the young people under your care, e.g. Mental Health Act (1983) and the Children Act (1989). To be aware of child protection policies and to see that they are implemented. To use the electronic record system. To be aware of Health and Safety policies and other Livewell Southwest policies applicable to the Unit. To report any untoward occurrences to the Nurse-in-Charge in a timely way. To be aware of, and assist in, implementing organisational & NMC policies and procedures: Administration & Dispensing of Medicines Confidentiality Data Protection Control of Infection COSHH Waste Disposal Health and Safety at Work Personal and Professional Development To attend line management supervision and clinical supervision To attend mandatory study days and training particular to the role as directed by line manager or clinical team leader. To participate in regular group supervision and staff group. Physical Effort To have the ability to sit with young people and their families for extended periods of time, often within very pressurised circumstances and to sustain frequent, intense concentration. Apply a high level of expertise to create a safe, calm and appropriate environment for young people in a highly emotive situation and be able to respond appropriately to this need. To undertake physical intervention techniques, that requires occasional requirement to exert moderate physical effort for several long periods. Utilise driving skills when transporting young people. Regularly inputting information into patient notes and other records, linked to the young person you will be assigned to work alongside for the day. To eat meals with young people at set times, and support the needs of a young person within the context of the Plym Bridge House eating disorder care pathway. Knowledge of the use of the Plym Bridge Houses SAS alarm system. Mental Effort The workload (clinical and operational) will be highly unpredictable and interruptions often require immediate action from the post holder. Supporting colleagues and families in managing difficult behaviour, verbal and physical aggression, and levels of suicidal risk in young people. Emotional Effort Frequent exposure to distressing or emotional circumstances examples include dealing with patient issues relating to child protection or risk to life. Participation in team processes and with staff issues, e.g. safety, risk management, service continuity. There is a requirement for long periods of intense concentration whilst delivering clinical practice. Working Conditions Facilitate the reasonable needs of the young person, within a managed risk environment. Regular exposure to unpleasant working conditions when dealing with aggrieved staff and patients. Exposure to incidents of self harm and the ability to provided thoughtful support and care of young people. Be able to work a full 24hr pattern of work, hours will include early shifts 07:30-15:30, late shifts 12:30-20:30, twilight duties 15:00-23:00 and waking night shifts 20:00-08:00. The needs of a 24 hour 7 day a week service will therefore incorporate working regular weekends. All duties will include a mandatory 30 minute break or longer if required dependant on the lengthy of the shift.

Knowledge, Training, Experience and Skills required. Education/training/qualifications GCSE English Language and Mathematics (Grades A-C) or equivalent NVQ4 or NVQ3 plus additional training to diploma level equivalent, or equivalent through short courses Work experience Previous NHS experience Two years experience of working in a senior administrative role in an office environment Experience of working as part of a multidisciplinary team Experience in dealing with the patients and public and dealing effectively with sensitive and confidential information Experience of using communication systems e.g. e-mail, telephone, etc. IT systems Microsoft Office programmes, clinical, ordering, finance, etc. Knowledge/skills/abilities Clear communicator with excellent writing, data entry and presentation skills: capable of constructing and delivering clear information/instructions to staff and service users Evidence of good communications skills and the ability to relate sensitively to patients Excellent administrative/word processing skills, and knowledge of Microsoft Office packages i.e. Word, Excel, PowerPoint Good keyboard skills inputting data/manipulating information into databases Able to compile reports and take meeting minutes Attention to detail, well organised, methodical with high standards of accuracy Ability to work unsupervised, use own initiative and make decisions Knowledge of cancer pathways desirable Understanding of person-centred care Understanding of the health and social care environment Knowledge of NHS IT and clinical systems Knowledge of NBT hospital systems desirable The ability to work within a team The ability to motivate self and others The ability to prioritise own workload The ability to retrieve and assimilate information from a wide range of sources Understanding of the need for discretion and confidentiality The post-holder will need to communicate well both across North Bristol Trust and outside of the organisation with participating partner organisations. Main Duties and Responsibilities of the post: The post holder will be responsible for: Supporting the Assistant Chief Nursing Officer Cancer Services and Personalised Care and Support Lead for Cancer administratively Organise, administrate the Cancer Board. The day-to-day administrative support for all the programmes organisation of the various Personalised Care and Support activities, making calls and dealing with enquiries promptly, booking of venues, arranging catering and advertisement of the programmes Supporting the setting up and administration of new and non-routine programmes of activity Attend meetings as appropriate and provide administrative support appropriately preparing agendas, taking minutes and distributing notes of meetings including typing up of group discussions and interviews Support evaluation and data collection for the Personalised Care and Support work streams Communicating verbally and via email with appropriate personnel Inputting data onto the Trust IT systems Managing and updating appropriate Personalised care and support for cancer databases Arranging mail merges and to send out invites, literature, maps and information packs Providing administration support for audit activity when required Ensuring that information is disseminated promptly General clerical and office management duties within the office e.g. own correspondence, supervised mail shots etc. Providing administrative support at the events, courses etc. Working together with other administrators/PAs within the Trust to provide an effective network of communication Liaise and work with the other cancer transformation programme coordinators in the other Trusts and in the Somerset, Wiltshire, Avon and Gloucestershire Cancer Alliance.

4. MAIN DUTIES/RESPONSIBILITIES Carry out specialist one-to-one and group interventions for behaviour change Liaise with partners to help reach target populations and communities. Actively seek out Hard to Reach populations and help them to engage in health lifestyle initiatives. Actively seek out Livewell Southwest teams who would benefit from Wellbeing training and who can help deliver brief interventions and referral to the Wellbeing Team. Income generate through training programmes and explore other areas for income generation. Contribute at network meetings and team events. Monitor and evaluate outcomes through specified processes, procedures and systems. Give feedback on performance and local intelligence to lead manager and head of service. Ensure that all stakeholders receive up-to-date information on a wide range of health improvement topics. Develop, promote and co-ordinate health activities and other community engagement events to deliver health promotion and brief interventions- signposting into the One You service or partner services such as Options and Harbour. Contribute to the communications and marketing strategy Develop resources. Develop and deliver training programmes Contribute to research and development Act as a Health Champion, Making Every Contact Count. Be up-to-date with a range of health improvement topics through competency based learning. 4.1 Responsibility for People Management The post holder will be responsible for the induction of new team members. The post holder will be responsible for the line management of junior staff, providing day-to-day management and supervision, absence management and appraisal. The post holder will be responsible for ensuring that clinics run smoothly. The post holder will be responsible for the delivery of training to groups of people. 4.2 Responsibility for financial and/or physical resources Collect data regarding purchasing and invoicing to support managers budgetary requirements. Responsible for stock control and security as appropriate. e.g. training resources, nicotine replacement Therapy. 4.3 Responsibility for administration Ensure records are up-to-date and stored as per record keeping policy. Responsible for developing training packs, presentation, leaflets and hand-outs. 4.4 Responsibility for people who use our services Responsible for giving advice and support to members of the public over the phone, face-to-face and digitally. Responsible for case load management. Required to attend external events, speaking to members of the public or event administration. May be required to present information at steering groups, forums, events, seminars and conferences. 4.5 Responsibility for implementation of policy and/or service developments The post holder will contribute to service development and implement changes to established working processes as appropriate. The post holder may be responsible for writing policies, procedures and guidance documents. 4.6 Other Responsibilities Share all data collection with Business Hub for data analysis, performance and audit purposes, 5. COMMUNICATIONS AND RELATIONSHIPS The post holder will interact with the general public, work colleagues, external stakeholders, Livewell Southwest employees at a variety of venues and workplaces. Design and produce health promotion displays, presentations and publicity. Establish, maintain, and seek opportunities to promote effective channels of communication across LSW and the wider community. Market and promote the One You branding and underpinning health improvement messages with a particular focus on priority areas. Seek opportunities to raise awareness of health, promoting message through the Comms team and wider partners. 6. PHYSICAL DEMANDS OF THE JOB This section should describe the nature, level, frequency and duration of the physical effort (sustained effort at a similar level or sudden explosive effort) required for the job. It takes account of any circumstances that may affect the degree of effort required, such as working in an awkward position or confined space. The physical skills required in the job should also be described e.g. requirements for speed and accuracy, keyboard, driving skills etc. There is likely to be frequent sitting and standing. Frequent effort to lift and manual handing of equipment. Keyboard work will be used throughout the working day The post holder will be required to maintain competencies relevant to the role. Some training may inflame emotions e.g., Suicide Prevention and Mental Health First Aid. The post holder may need to seek support from colleagues or line manager on such occasions. The post holder will use VDU for high proportion of time. However, all staff will be entitled to a workstation assessment and VDU check. The post holder will be required to work across a range of different community and health care settings. The service requires cover between 0800-1800 therefore some flexibility of working hours will be required to ensure the service is always covered. There will be some evening and weekend requirement. 7. ADDITIONAL INFORMATION FOR ALL POSTS The post holder is required to comply with all relevant policies and procedures pertinent to their post. Current versions can be found on the intranet or via your manager. The areas listed below are those Livewell Southwest currently places particular emphasis on. Failure to follow correct policies and procedures may result in disciplinary action. 7.1 Risk Management In accordance with the Risk Management Strategy, employees will participate, whenever required, with the risk management process. They will support line managers by attending mandatory and statutory training, completing incident/accident forms for every adverse event or near miss that occurs, report all defects and complaints, and communicate any dangerous situation to individuals potentially at risk. 7.2 Health and Safety at Work You must co-operate with those in authority and others in meeting the statutory requirements and in following policies and procedures. A copy of the Health and Safety Policy is available from the intranet or from the Risk Management Department. You are reminded that in accordance with the Health and Safety at Work Act 1974 you have a duty to take reasonable care to avoid injury to yourself and to others affected by your work activities. You will be notified where your post carries a requirement for immunisation. You may be required to be able to undertake physical intervention training and participate in physical intervention as part of a physical intervention team and Basic Life Support (BLS). 7.3 Infection Control Livewell Southwest is determined to eradicate healthcare-acquired infection and puts a great deal of emphasis on the responsibility of all staff to ensure their own personal and others compliance with Infection Control (including Hand Washing) Policies. All staff must comply with infection control policies and guidance, attend relevant updates and report issues of concern to their immediate line manager (if no action or explanation received, then it is the individuals responsibility to escalate their concerns to the Director of Operations or Chief Executives Office). 7.4 Safeguarding Children and Adults All employees have a duty to safeguard and promote the welfare of children and adults and are required to act in such a way that at all times safeguards their health and wellbeing. Familiarisation with and adherence to national and local safeguarding adults and children policies is an essential requirement upon all employees. Livewell Southwest has specific safeguarding policies and in addition, employees also have a responsibility to practice and work within the multi-agency policy developed by the Safeguarding Adults Board and the Safeguarding Children Board. Staff are also required to participate in related mandatory/statutory training. 7.5 Research For clinical posts at bands 5 and 6, there is an expectation that engagement in research will be part of this role. Therefore, an awareness of the value and relevance of research is expected and the post holder should either support existing research within their specialty area as appropriate or identify opportunities to raise awareness of research possibilities. For clinical posts at band 7 and above, the post holder will be required to actively participate in complex audits using research methodology, or participate as required in clinical trials or equipment testing, and will demonstrate high level involvement in local ongoing research projects. 7.6 Sustainability and climate change All staff are expected to take responsibility for the reduction of carbon emissions within their area of the organisation. In particular this may relate to reducing energy consumption, making low carbon travel choices, consideration of goods and services being purchased, and waste reduction. 7.7 Other This Job Description is not exhaustive and may change as the post develops, but such change will not take place without consultation between the post holder and their manager. Job descriptions should be reviewed at least annually at the appraisal meeting.

The role of the Occupational Therapy Assistant is to assist the Occupational Therapist (OT), work as part of the MDT and provide 1:1 work with patients both on the ward and in the community. The role involves providing a wide range of therapeutic groups, engaging patients, assessing ADL skills. There is a requirement to work, depending on the patients needs, under your own initiative as well as under the guidance of the Occupational Therapist and other members of the MDT team. Assessments will include physical, social and psychological care. The post holder will be required to work both within inpatient areas with clients in the community. This will involve contact with relatives, carers and other agencies. There will be a requirement to take patients out for road safety and bus assessments and there is an opportunity to use the pool car. Communication and Relationship skills Verbal information sharing, within the team or the wider Multi Disciplinary Team, including Social Care colleagues and voluntary organisations. Ability to communicate clearly and effectively over the telephone within the boundaries of confidentiality. Maintain accurate, timely paper and electronic records. Ensure they are kept safely in accordance with Organisational policies, including the Data Protection Act (1998) and the organisations Confidentiality Policy. Assist in preparation of standard letters. The post holder demonstrates a positive attitude to mental health attending to patients with respect and courtesy. The post holder will ensure that professional boundaries are always adhered to. Collaborating in completion of CPA documentation under supervision of a qualified person. Has confidence to communicate with people who are experiencing mental health difficulties when English is not their first language. Liaise with MDT and other agencies at the request of qualified staff. Attend handover meetings and be confident to discuss patient care within the team. Instruct and guide individuals/groups of clients in the use of therapeutic activities and tools and equipment associated with these. Share with students and other staff as appropriate the technical creative skills relevant to and in the context of the therapeutic environment. Assisting patients in various social activities delegated by the qualified staff. Knowledge, Training and Experience The post holder will participate in updating their practice; knowledge and skills within their sphere of practice, under the guidance of qualified staff, including Organisational mandatory training. Experience working with people with mental health problems An awareness of Policy and legislation. An awareness of Mental Health and Mental Health service delivery. Adhere to Policy and Legislation relating to Mental Health e.g. Mental Health Act 1983, Equal Opportunity Law, Disability Discrimination Act, Human Rights Act, Care Programme Approach and Clinical Governance. A willingness to participate in life long learning and the ability to study up to NVQ3 or equivalent. To undertake relevant activities to meet training objectives identified through appraisal. Knowledge of the lone worker policy. Analytical and Judgmental Skills Map reading planning the safest most cost-effective route for community visits. Monitoring clients for risk issues when engaged in therapeutic activities both on and off site. Planning and Organisational Skills Liaise with care coordinators re: discharge planning, etc. Responsible for deciding and organising client activity including venue/duration/staff ratio/risk. Physical Skills Confidence to drive in an urban environment Competent key board skills Additional skills e.g. Special Interests/hobbies. Responsibilities Awareness of independent responsibilities in the implementation of Lone worker policy. Assist in formulation and planning of care alongside qualified member of staff. Assist in provision of interventions at request of qualified staff. Ability to work without direct supervision, facilitating group/individual work, planned with a qualified member of staff. Undertake skilled technical/creative and specialised work to engage patients in therapeutic activities to promote independence. Observe and report progress on clients while engaged in activity and to pass on to the person responsible for the shift. To participate in Multidisciplinary Team Meetings and input into reviews. Report to qualified staff any perceived risks to patients and staff. Support new staff, including volunteers, when they join the Team. Delegated responsibility for the supervision of volunteers on a day to day basis whilst on site Contribute to clinical case discussions. Responsibility to ask qualified staff to countersign written communication. Observe for any evidence of side effects of medication and report to qualified staff. Work with qualified staff to ensure patient care delivered to high standard. Assist in smooth running of Team base and conducting various administration tasks, e.g. photo copying, faxing. Shared responsibility with other staff for security and safety of the buildings. Maintain stock and advise on resources necessary to carry out the job including the handling of petty cash. Responsibility for Policy and Service Development Involvement in development of the team. Adhere to all appropriate National and local policies and protocols. Ensure areas are well maintained and comply with Health and Safety guidelines, ensuring safe use of equipment and storage of materials. Infection Control. The post holder is required to comply with all infection control policies and guidance, attend relevant updates and report issues of concern to their immediate line manager. (If no action or explanation received, then it is the individuals responsibility to escalate to Director of Operations/Chief Executive Office.) Responsibilities for Human Resources May be involved in interview panels. The post holder will behave in a manner that does not bring the Team or Organisation into disrepute. Responsibility for information resources Responsible for recording eCPA Responsible for systm1 contacts. Maintain accurate, timely paper and electronic records. Ensure they are kept safely in accordance with Organisational policy. Responsibility for Research and Development Have an awareness of clinical audit. Freedom to Act The post holder will actively participate in line management supervision with a senior member of the Team. The post holder will actively participate in clinical supervision in accordance with the organisations policy. The post holder will actively participate in the annual appraisal system. The post holder will carry out other duties commensurate with the position as required.

Clinical To be a member of a multi disciplinary team, contributing in all its’ forums, leading meetings and case conferences/ risk management for patients To be responsible for a designated team in order to ensure standards are maintained To promote and report adult safeguarding concerns/plans To function as a member of a multi disciplinary team taking appropriate responsibility for the implementation of decisions made by the team Participate in the Glenbourne wide response team which responds to any untoward incident and undertake associated training. To have physical intervention qualification – to respond to physical intervention incidents To link closely with other wards and services in the delivery of care under Care Programme Approach. To implement and evaluate core group therapeutic programme on the ward geared to meet individual needs of patients. To promote collaborative approach to patient care within the team providing support to junior staff. To assist the Ward Manager in the introduction of an effective care delivery system devised to meet the needs of patients which is evidenced based wherever possible. To assist the Ward Manager in the identification and maintenance of written standards of care and the use of electronic records To support the ward manager with responding to any concerns or complaints To act as clinical role model, demonstrating high standards of nursing practice. To assist the Ward Manager in the introduction of patients’ involvement in the day to day issues on the ward. To ensure close links with other Glenbourne wards / departments to identify / resolve clinical issues. To participate in clinical supervision as supervisor. To maintain good working relationships with other agencies. To be responsible for implementing drug administration procedures according to laid down policies. To maintain confidentiality in respect of the patient / client at all times. Communicate clearly with patients, their families and all other mental health professional groups. Actively participate in clinical governance and quality improvement initiatives, eg. clinical audit, clinical team meeting, or clinical policy development. Play an active role in CPA multi disciplinary reviews and ward rounds, reporting on the nursing assessment of the patients’ progress and participating in further MD care planning. Ensure that patients are encouraged and supported in their Care Plan and to sign it, and ensuring that they receive a copy of it. Provide, receive and analysis complex information from a range of sources. Analysis and make decisions in relation to patient risk. Managerial To ensure that staff are support under the sickness and absence policy. Including making referral’s, regular supervision and meetings with the HR department where appropriate To support the ward manager in having regular staff meetings and ensuring that the patients community meeting are held. This includes ensuring actions are followed up with external stakeholders if appropriate To uphold the poor performance policy – to provide leadership to staff To be aware of the Health and Safety at Work Act and the implications of the work environment. To ensure effective leadership and supervision to the ward nurse team. To provide leadership to a designated patient group. To participate in the Individual Performance Review as line manager for nurses on the team. To participate in the Senior Nurse meetings on a regular basis. To uphold Nursing and the Trust’s Operational Policies and Standards. To ensure the staff are up to date with their training needs To be able to action the outcomes of the Personal development plans of staff Education To act as mentor / supervisor for learner nurses. To ensure the provision of a stimulating learning environment for nurses. To provide teaching programmes for the education and interest of nurses in the team, in conjunction with the University. To include a health education component to the core group programme for patients on the ward. To act in a consultative capacity to the Unit and other agencies. Personal and Professional Development To participate in Individual Performance Review and the line management process. To receive supervision regularly for clinical work. In consultation with Ward Manager to attend meetings, conferences, study days, as appropriate to need. To keep up to date with issues and developments in nursing, and the wider NHS. To be responsible for your own clinical supervision needs. To maintain your professional registration and meet the NMC revalidation requirements Liaison To provide relevant and timely information to colleagues and other agencies. To liaise effectively with other wards / departments in Glenbourne. To maintain effective links with Community Nurse Teams and all other agencies. To maintain effective communication with the Acute Trust (Derriford Hospital) and give advice / practical help in difficult situations. Administration To maintain up to date accurate clinical records. To maintain accurate and prompt recording of accident and incident forms. To support the ward manager and investigate incident forms and complete the feedback sections Ensure accurate recording of Accident / Incident forms. To maintain the legal requirements of the Mental Health Act 1983. To ensure that timely recording and escalation of incidents via SIRI (appendix A) To ensure effective use of System 1 eCPA in record keeping. To audit CPA and nursing documentation in liaison with the Ward Manager / Ward Sister / Charge Nurse. To ensure that referrals to external agencies are in line with meeting the patient’s needs and confidentiality To ensure that key local and national policies are implemented at a local level giving support where necessary. To be able to support the application process for specialist placements (IPP panels) Notes This Job Description is not exhaustive and may change as the post develops, but such change will not take place without consultation between the potholder and his / her manager. The postholder is required to conform to Livewell Southwest policies on Health and Safety, Fire procedures and confidentiality and to attend any training sessions as required. Livewell Southwest has adopted no smoking and no alcohol policies for staff, which applies to all posts. Details of the policy are available on request and will be included in the statement of main terms and conditions of staff appointed.

For a full list of duties and responsibilities, please refer to the attached Job Description and Person Specification.

To communicate appropriately with all parents/ carers, visitors, and staff. This may include adults with special needs, culture and language differences and/or challenging behaviour. Provide an efficient reception service Provide a comprehensive telephone enquiry service for the clinical area. This will include receiving telephone calls from families who require regular updates on their babies admitted to the unit, applying the relevant security checks To use initiative, judgement and decision-making skills in situations that arise on the unit daily and report any issues that may affect patient care and/or the service. Admit and discharge patients on the computerised hospital system, ensuring accurate patient details are recorded. Retrieve and return medical notes and x-rays as required. Organise medical notes files following the correct protocol. Assist in the provision of the required paperwork and medical notes for planned and/or emergency admissions. Book outpatient and other appointments, or investigations for patients as required. Sort and distribute incoming and outgoing mail for the unit. Refill the supplies of stationery for the reception area as required. Order, receive, store and distribute clerical supplies according to requirements. Establish formal and informal lines of communication with parents, carers, visitors, and staff. Liaise with other members of the clinical and reception team as required. Take full responsibility for developing own practice and training needs. Attend team meetings and appraisal/performance reviews. Plan own workload and prioritise need. Take on other such reasonable duties as appropriate, as directed by the Nurse in Charge of the unit or Line Manager. Adhere to Safeguarding procedures Contribute to the provision of a learning environment for staff undergoing training. Participate in clinical audit and research projects as required by the multi-disciplinary team. Be aware of cost implications and make effective use of resources. Ensure that all issues of clinical governance are acted upon as per Trust policy. Directly support the nurse in charge/ ward manager. Keep up to date with all relevant policies/procedures and local guidelines ensuring that high standards are maintained. Ensure effective communication and handover processes are in place with reception colleagues Update the daily spreadsheet for admissions and discharges

Responsibility for People Management Demonstrate own duties to new or less experienced staff, and where appropriate participate in induction and support programmes in relation to new staff and volunteers. Develop skills in relation to coaching/teaching individuals/carers/other staff. To be actively involved in team effectiveness by attending staff meetings and contributing as a team player to team development. Support and supervise junior members of the team as required - to participate in providing instruction, learning opportunities and assessment of Bands 2/3 staff, students and other trainees as required. Responsibility for financial and/or physical resources To use and maintain resources efficiently and effectively and to provide evidence of these efforts. Exercise personal duty of care in the safe use and storage of equipment To adhere to relevant trust policies on financial issues. Responsibility for administration Prioritises workload effectively; this could include scheduling your workday appropriately or managing your own diary of appointments and visits (as well as mileage if applicable). This requires a high level of time management and organisation skills. To undertake any non-clinical / clerical duties as necessary. This may include maintaining stock levels, ordering equipment, and filing, dealing with telephone calls, and cleaning. To comply with legislation, policies, procedures, and other quality approaches relevant to the work being undertaken. To report accidents, incidents or complaints following LSW procedures and policies and to comply with the most recent Health and Safety at Work Act. To actively participate in the planning and implementation of operational policies, projects, and service development within the team. Responsibility for people who use our services Work as part of a designated clinical team delivering care and/or therapy that focuses on the direct needs of the individual. To manage a defined group of patients using evidence based/client centred principles to assess, plan, implement and evaluate interventions and contribute to the service provision. To demonstrate a working knowledge and understanding of conditions relevant to the clinical area and those patients presenting with multi pathology. To work under the direction of registered staff in the performance of specific tasks for patients, as part of their treatment and plan of care. You may be involved, dependant on clinical team, in the use of technical and creative skills to assist in the provision of a flexible based therapeutic activity programme as part of the therapy service provision to adults using the service. For example, assessment for mobility aids and basic falls assessments as required. You may have involvement in the completion of non-standardised and standardised cognitive assessments, capacity assessments and clinical risk assessments. You may use a selection of both standardised and non -standardised assessments to assist and aid diagnosis of cognitive, sensory, perceptual, behavioural, physical psychosocial and social functioning. Knowledge and understanding of the Mental Capacity Act and use this to conduct basic mental capacity assessments and participate in MDT processes such as DST completion and CHC. To be responsible for the holistic assessment, treatment, evaluation, and modification of a treatment plan and make the clinical decision of when to discharge. If applicable to your team, to assess, prescribe and authorise a range of agreed equipment and make recommendations for minor and major adaptations to increase/enable or compensate for independent function, teaching compensatory techniques as required. To take the appropriate action to manage an emergency situation and summoning appropriate assistance and complete accurate reporting systems. Depending on clinical area you may be responsible for medication management for a group of patients, including stock checking, ordering medication, transcribing medication onto a system. If applicable to your role you may be responsible for the administration of medication to patients via different routes. Depending on clinical area, to competently risk assess patients to support self-administration of medications and/or to provide support to those regaining independence with managing own medications Demonstrate the ability to recognise changing priorities seeking advice and guidance from the registered care professionals as appropriate. To act as the patient's advocate to facilitate the patient's own choices. To use person centred goal planning processes and outcome measures to review progress of the patient. Assist in the implementation of appropriate action to meet the specific physical, emotional, and psychological, social, cultural, and spiritual needs of individuals and carers. Have a working knowledge of other providers resources and referral systems to ensure individuals needs are met, within scope of practice. To form a rapport and professional relationship with patients, maintaining clear boundaries for effective working practices. To use knowledge and skills to engage patients in therapeutic activities to promote healthy psychological and physiological well-being. Encouraging self-management techniques where able. Safely carry out moving and handling of individuals and equipment. Responsibility for implementation of policy and/or service developments To participate in research and clinical audit as appropriate keeping up to date with changing practices. To understand how to apply changes in legislation, policies and procedures. To be aware of the Health and Safety aspects of your work and abide by policies including the prompt recording and documentation of incidents and accidents. Contribute to the improvement of service by reflecting on own practice and supporting that of others. Regularly attend workplace and staff engagement meetings and contribute positively to discussions about the improvement of care. Other Responsibilities Participate in development opportunities. To contribute to and work within a safe working environment. The post holder is expected to comply with Livewell Southwest Infection Control Policies and conduct him/herself at all times in such a manner as to minimise the risk of healthcare associated infection. To participate in staff appraisal and works in partnership with manager to develop and deliver on Specific, Measurable, Achievable, Relevant and Time-bound (SMART) objectives for personal development plan. To undertake practice supervision in line with practice supervision policy. Engage in reflective practice including management of self and reflection on own reactions, asking questions, and reflecting on answers given. To take responsibility for maintaining and further developing knowledge and skills through recognised Continuing Professional Development activities enabling flexibility in practice and responsiveness to changing service demands. If applicable, adhere to the Lone Working Policy and ensure procedures are adhered to. To undertake any other duties considered reasonable and appropriate by team manager. To participate in all mandatory training required for the role and participate in training that is role specific. Advocate for the role of the Assistant Practitioner and act as an excellent role model by upholding and implementing good practice in the workplace. There may be other certain defined skills, tasks, and responsibilities that you undertake as part of your role as an Assistant Practitioner within your specific clinical team/area that cannot be defined within this document. These may be linked to a competency framework document if available Communications & Relationships To be responsible of own behaviour and its effect on others. Recognise and report any situations, behaviours or errors that could result in poor outcome offering solutions is possible. Liaise with and ensure good communication with statutory/voluntary bodies to ensure continuation of care once discharged from the service. Liaise and communicate effectively in a courteous and helpful manner, with other team members and service users of different backgrounds and levels of understanding. Communicate effectively across a wide range of channels and with a wide range of individuals, the public, health, and social care professionals, maintaining the focus of communication on delivering and improving health, care and therapy services. Ensure clear, concise, accurate and legible records and all communication is maintained in relation to care delivered adhering to local and national guidance. To communicate effectively with patients and carers. Physical demands of the job Frequent moderate effort is required when undertaking the moving and handling of individuals and objects in line with organisational guidelines. Mental effort Frequent concentration is required, as work patterns can frequently be unpredictable with regular interruptions, some requiring immediate response. Emotional effort Must maintain a professional approach while working in challenging, distressing situations or dealing with challenging behaviour. Support individuals, their families and carers when faced with unwelcome news and life changing diagnoses. Working Conditions Dependent on setting, trainee may be exposed to working in a confined space and/or awkward position to undertake some care activities. May be exposed to frequent episodes of driving to travel around the Livewell Southwest service footprint. The post may involve lone working and staff will be required to adhere to lone working procedures including the use of lone working devices. Deal safely and effectively, in accordance with Livewell Southwest policy, exposure to hazards and highly unpleasant working conditions including face to face physical/ verbal aggressive behaviour from patients or relatives and contact with body fluids, using the incident reporting system to report any incidents or near misses.

Job Introduction

We are currently recruiting for a Car Sales Executive to join our Toyota Dealership in Bristol South.

The hours of work are 8:30am - 6:30pm Monday to Saturday, with a day off in the week. You are required to every other Sunday, and get one full weekend off per month. Saturday hours are 8:30am - 5pm, Sunday hours are 11am - 5pm.

Benefits include the use of a company vehicle and an OTE up to £50,000.

As a Sales Executive with Listers you’ll make sure that every customer feels unique by understanding exactly where and how our vehicles fit into their life. It’s all about matching the person to the right car and ensuring they have the features and add-ons to suit. From financing to contracts, you’ll aim for total customer satisfaction right through the process.

Role and Responsibilities

• You will build trust, communicate effectively and exceed our customer's expectations through qualification and creating an effective first impression.
• Maximising opportunities through prospecting, following-up calls, in-bound telephone enquiries, walk in prospects and internet enquiries.
• Maximising profit by achieving the monthly KPI's for unit sales, profit per unit, finance penetration and add-on products.
• Adhering to the Company's FCA and data protection obligations by accurately collecting all customer contact and vehicle data, in order to maximise the quality and content of the customer database.

About you

• This may suit someone who has previously worked as a car sales executive, retail manager or sales manager.
• Ultimately you will be able to demonstrate an ability and record of achieving and exceeding targets.
• The ability to quickly establish and build rapport with our customers.
• Hold the potential to forge a successful career in the industry.
• You will hold a valid UK drivers licence.
• Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.

What we offer

• 33 days holiday including bank holidays
• Company Pension
• Wellness Programme
• Sick Pay
• Group life insurance
• Staff discount on car servicing
• Listers Benefits – discounts on retailers, restaurants, cinemas & holidays
• Long service and loyalty incentives
• Staff referral scheme
• In-house, manufacturer & professional qualifications
• Company Events

Why Listers?

Founded in 1979, Listers Group stands as one of the largest privately and family-owned motor retailer groups in the UK. There’s a reason why this is the case, actually there’s over two and a half thousand reasons, our team. Since the very beginning our success has been a product of the fantastic people that work for us. This is recognised by representing some of the world’s most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire. We support employees in all areas of the business, whatever your aspirations might be so if you are looking for a career within the motor trade, automotive or car dealership sector then please apply today. If you are looking for similar motor trade jobs you can also join our Talent Bank.

As a Toyota Brand Ambassador, you will be responsible for engaging customers with the latest Toyota products and technologies.

You will be working 5 days a week (42 ½ hrs) which will include regular weekends. Hours are 08:30 – 18:00 Mon-Fri, 9:00 – 18:00 Sat and 10:00 – 16:00 Sun.

Basic Salary up to £25,000 & bonus & company car (OTE £30,000).

As part of the sales team you will be a point of contact to our customers, welcoming them in to our showroom or responding to telephone or online enquiries. You will deliver presentations of our products and vehicles, showing an outstanding knowledge and understanding of all things Toyota.

Don’t worry if you’re not a Toyota expert right now – our comprehensive training programme will teach you everything you need to know to become a Toyota Brand Ambassador.

Role and responsibilities to include:

• To create and maintain a positive customer-friendly sales environment whilst taking responsibility for the day to day maintenance and presentation of the showroom

• To offer, promote and sell the value of all new and used vehicles in line with Listers and the brand’s trading policies

• To always be prepared to receive and welcome new customers’ enquiries (via telephone, walk-in, e-mail and LiveChat) in line with Listers sales process and procedures

• To guide and inform the customer whilst being able to give a competent and enthusiastic presentation of all of the vehicles within the product range

• To achieve a high level of customer satisfaction

What we’re looking for:

• You don't need to be from the motor industry; however you will have a proven record of excellent customer service skills and ability to work with people.

• Strong interpersonal and presentation skills.

• A well-presented individual with a desire, character and attitude to succeed.

• The ability to quickly establish and build rapport with our customers.

This is an exceptional opportunity for the successful individual to develop, learn and forge a career in the automotive sector and an exciting Brand. We aren’t looking for the finished article; however we are looking for potential!

In return for your hard work, we’ll support you with coaching & development every step of the way. Also, to reward your commitment you’ll get:

• 33 days holiday including bank holidays
• Company Pension
• Wellness Programme
• Sick Pay
• Group life insurance
• Staff discount on car servicing
• Listers Benefits – discounts on retailers, restaurants, cinemas & holidays
• Long service and loyalty incentives
• Staff referral scheme
• In-house, manufacturer & professional qualifications
• Company Events

Why Listers?

Founded in 1979, Listers Group stands as one of the largest privately and family-owned motor retailer groups in the UK. There’s a reason why this is the case, actually there’s over two and a half thousand reasons, our team. Since the very beginning our success has been a product of the fantastic people that work for us. This is recognised by representing some of the world’s most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire. We support employees in all areas of the business, whatever your aspirations might be so if you are looking for a career within the motor trade, automotive or car dealership sector then please apply today. If you are looking for similar motor trade jobs you can also join our Talent Bank.