Total 21 Senior Executive job vacancies in BS34 6FD

Who are Diligenta?

Our vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development.

The Opportunity:

The role holder is part of the Finance operations team, dealing with treasury, banking and reconciliations processes, for clients including Aviva and Phoenix.

The job holder is primarily involved in: checking and releasing payment and premium collection files for client defined FCA Important Business Services; checking daily banking transactions for other team members; completion of monthly and quarterly reconciliation tasks including VAT returns; and working as part of the wider Operations Finance team, covering across sites and clients when required.

You'll be:

• Ensuring the payment files for Important Business Services across clients are completed within agreed timescales, avoiding customer detriment.
• Ensuring SIPP client banking transactions are completed within agreed timescales. This includes authorisation of movements to and from client BoS accounts, authorisation Bank of Scotland records for new SIPP client accounts, monthly reconciliation of the SIPP self-investment controls accounts, general ledger entries and reconciliation monitoring system (ARCS) returns and completion of VAT returns.
• Completing the projects or process improvements within agreed timescales to the standard required, including completion of business requirements, identifying systems access required, completion of access requests, liaising with the project team, Finance Change CoE, clients or other third parties.
• Responsible for maintaining existing process guides and standards on the team, this includes maintaining knowledge and understanding of IBS related payment file processes across multiple clients.
• Responsible for ensuring that quality records are completed for all non 100% checked tasks, maintain accreditation and quality records for the team, complete sample quality audits for other tasks allocated to you, provide timely feedback to team members and identify follow up training required.

You should apply if you:

• Have excellent numeracy skills, accuracy and attention to detail and communication skills, including ability to communicate clearly with the Major incident team and senior managers across clients (eg. when there are delays with payment files)
• Have proficiency in Microsoft applications (especially MS Excel)
• Have banking knowledge, including understanding BACS rules for direct debits and direct credits, understanding of credit cards, and other payment methods.
• Have knowledge of BaNCS.
• Are proactive and self-driven.
• Are flexible to travel to Liverpool for work.

The Perks:

• 23 days holidays + 8 bank holidays
• Discretionary annual bonus
• Company pension scheme membership
• Gain professional accreditation on completion at no extra cost through our bespoke 24/7 professionally accredited online learning and development tools.
• Access to our Confidential Helpline is available to be used by you and your family.

Please view the attached recruitment profile which is a summary of the detailed Job Description and Person Specification. Please also view the benefits information sheet which details the benefits of working for NHSBT and the hours of work, salary, leave entitlement etc. for this role.

Senior Claims Assessor - Remote

Who are Diligenta?

Our vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development.

The Opportunity:

Due to internal progression, Diligenta now have an exciting opportunity for an experienced Claims Assessor to take on. In this Senior Claims Assessor role, you will be expected to effectively assess claims in areas such as Income Protection, Critical Illness, Permanent Total Disability and Death Claims. You will also be expected to make fair, correct, and efficient decisions whilst hitting company targets.

You'll be:

• Expected to make admittance and medical decisions and make recommendations within admittance authority for declines / terminations / misrepresentation.
• Proactively managing a nominated portfolio of claims.
• Liaising with claimant(s) throughout the claims process and thoroughly investigate all claims, requesting and using appropriate medical and other evidence to assess the claim proactively within the agreed service standards.
• Making recommendations to develop innovatively the Company's claim philosophy and protocols.
• Providing authoritative technical support to the Risk Claims administration teams.

You should apply if you:

• Have a minimum of 3 years proven experience in at least one of Income Protection, Waiver of Premium, Total and Permanent Disability, Critical Illness, Death Claims assessment.
• Can display an excellent telephone manner, adept at handling customers with care, including those experiencing anxiety, distress, or frustration.
• Have strong Microsoft and general PC skills.
• Can show a proven ability to make admittance, declinature and medical decisions and make recommendations within admittance authority.
• Have a proven ability to coach and mentor less experienced claims assessors to enable them to develop their technical knowledge.

The Perks

• 25 days holidays + 8 bank holidays.
• Discretionary annual bonus.
• Company pension scheme membership.
• Gain professional accreditation on completion at no extra cost through our bespoke 24/7 professionally accredited online learning and development tools.
• Access to our Confidential Helpline is available to be used by you and your family.
• Develop your career through a wider global organisation of the TCS family.

Who are Diligenta?

Our vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development.

The Opportunity:

To support Production Controller/Team Leader in managing a multi-skilled team, in line with core values and competencies, in delivering client contractual service levels consistently and to the required quality levels.

You'll be:

• Supporting the Team Leader in ensuring all operational staff receive required/appropriate training and support.
• Monitoring team delivery of service levels, escalating any issues or concerns to the Team Leader proposing actions to resolve where appropriate.
• Aiding and supporting to all end users by diagnosing and solving minor technical issues and processing problems, or, effectively reporting / escalating more complex issues to Production Controller/Team Leader and or Operations Management Team.
• Assisting the Production Controller/Team Leader in collating any data for staff appraisals when required

You should apply if you:

• Have strong supervisory skills with ambition to progress within the role.
• Have the ability to work under pressure.
• Have problem solving and decision-making skills.
• Have time management and organisational skills.
• Have prior experience working in a mail-room/office environment.

The Perks

• We offer 23 days holiday (plus bank holidays)
• Eligibility for an annual discretionary bonus scheme
• A contributory company pension scheme
• Excellent employee wellbeing and assistance support programmes
• Gain professional accreditation on completion at no extra cost through our bespoke 24/7 professionally accredited online learning and development tools.
• Access to our Confidential Helpline is available to be used by you and your family.
• Develop your career through a wider global organisation of the TCS family.

The Community Neighbourhood Nursing Night Service operates over a 24 hour period, providing holistic high quality domiciliary nursing care to patients registered with a Leeds General Practitioner. The service delivers care overnight as part of the Health and Social Care Team within each Neighbourhood. The service aims to reduce hospitalisation and promote discharges through robust multi-disciplinary working with internal services, external services / organisations and the third sector. The service supports palliative care patients to die in their preferred place of care. The key working relationships include the Neighbourhood Teams Clinical Leads, Joint Care Management, external agency providers, Marie Curie, Commissioners and Administrative Staff. Key Responsibilities 1. Clinical 1.1. Demonstrates a detailed theoretical and practical knowledge of common aetiologies, pathologies, conditions and presentations involving a critical understanding of theories and principles 1.2. Demonstrates innovative and specialist skills to select methods and tools to holistically assess, plan, implement and evaluate in a complex and specialised field of work. 1.3. Demonstrates highly developed physical skills where dexterity and accuracy are important e.g. syringe pumps and infusions, manual treatments 1.4. Makes consistent judgements requiring complex fact analysis, interpretation and comparison of options and ensures clinical reasoning is reflected accurately in case records 1.5. Engages and actively involves the individual and, if appropriate, their family/carer, in the assessment, planning, implementation and evaluation of programmes of treatment and/or care by using person-centred techniques to promote a culture of involvement and empowerment 1.6. Works to standards of proficiency identified by their professional and regulatory bodies performing clinical treatments/procedures to a competent standard 1.7. Prioritises their own workload, and that of the wider team, within agreed objectives deciding when to refer to others as appropriate. 1.8. Provides and receives complex, sensitive or contentious information where motivational, persuasive, empathetic, negotiating and reassurance skills are required whilst demonstrating an understanding of barriers to communication 1.9. Approaches each individual with care, compassion and sensitivity ensuring that these values are reflected in all areas of practice including the management of any complaints and compliments. 1.10. To comply with the organisations Infection Prevention and Control requirements, including bare below the elbows dress code for staff with a direct care delivery role 2. Leadership 2.1. Ensures that a professional service and image is maintained at all time, thereby acting as a role model to all staff 2.2. Provides a leadership style which is underpinned by strongly held values around equality, diversity and openness; effectively builds and maintains relationships with direct reportee(s), management teams and other key individuals across the organisation. 2.3. Manages team and resources on a day-to-day basis in an unpredictable environment that require solutions to complex problems where there are many interacting factors 2.4. Demonstrates the ability to delegate, organise and prioritise workload to ensure the safe delivery of the service including the management of referrals and discharges utilising locally agreed support mechanisms e.g. on call manager and making judgements in complex situations 2.5. Demonstrates clinical leadership, initiative and creativity in developing projects inspiring others to be positive in their contribution to continuous improvement 2.6. Demonstrates resilience when responding to challenge, change and complex or difficult situations 2.7. Clearly articulates the expected clinical standards of the service, monitors and identifies where standards are not met and takes action to address 2.8. Ensures that all objectives, for self and those directly responsible for, are clearly defined within the wider Directorate framework and in line with Trusts objectives, using the appraisal process as a vehicle for this. 2.9. Takes responsibility for their own and others health and safety in the working environment.

Please view the attached recruitment profile which is a summary of the detailed Job Description and Person Specification. Please also view the benefits information sheet which details the benefits of working for NHSBT and the hours of work, salary, leave entitlement etc. for this role.