Total 3,543 Manager job vacancies in D07 Golden Mile, Middle Road

We are seeking a skilled and experienced retail shop manager to join our team. The Retail Shop Manager is responsible for overseeing the day-to-day operations of our store, ensuring a welcoming, efficient, and high-quality shopping experience for our community. This role involves managing staff, maintaining stock levels, handling customer interactions, and upholding store standards to create a trusted environment.

Main duties include:
• Keep an eye on stock levels and ensure popular items are always available.
• Give tasks to the team.
• Handle customer complaints calmly and professionally.
• Manage restocking to keep shelves full and tidy.
• Keep accurate financial records.
• Work with suppliers for display materials and in-store marketing.
• Make sure the store is clean, organized, and always safe.

Skills and Education:
• Proven experience in retail management or a similar role.
• Strong organisational, leadership, and multitasking skills.
• Excellent communication and customer service abilities.
• Knowledge of merchandising and customer service best practices.

Head Barista vacancy at GAIL's Clifton Road!

If the smell of fresh coffee beans roasting awakens your senses and you always work with a smile, then please read on!

Our Head Baristas demonstrate real passion to join our GAIL’s family and for training and **developing others**. You should be motivated by **taking charge** and want to be a positive role model. With no day being the same, you must be organised and **clear talking** to maximise your teams’ potential and to deliver our fresh food, bread and cakes to high standards whilst maintaining food safety standards.

Through effective leadership and **great execution**, you’ll be ensuring our bakeries deliver great specialty coffee whilst maintaining high standards. We will treat you to amazing benefits including:

- Free food and drink when working
- 50% off food and drink when not working
- Pension Scheme
- Discounts and Savings from high-street retailers and restaurants
- 24 hour GP service
- Cycle to work scheme
- Twice yearly pay review
- Development programmes for you to RISE with GAIL’s

We are looking for experienced Butchers to run our Butchery Departments like their own business. This is an exciting role where you will work with customers to develop their business, understand your local market and provide them with great service.

This role gives you the flexibility to run a butchery business without the financial risk. We want someone who has good product knowledge of all meat proteins, who is self-motivated with a desire to succeed.

Maintaining high standards in all areas including; stock, food safety procedures including recording information, fresh meat and pre-packed meat displays, staff morale and customer satisfaction

You will work alongside the Store Manager to develop a business plan that will support the growth in sales and profitability of your department

Greeting and speaking to customers, providing advice, answering questions, accepting orders, and offering helpful advice with a smile

Ordering and managing stock - including stocktaking

Effectively developing and managing a small team including staff rota’s

Cutting meat to order

Cleaning and maintaining tools and equipment

Coordinating deliveries or order pickups

Controlling waste

• Spearhead the development of our Asset-Based Lending (ABL) and Leasing products across the region.
• Oversee the full lifecycle of our ABL and Leasing products, driving their success by leading cross-functional teams to create innovative solutions that align with customer needs and business goals.
• Design, implement, and manage product initiatives to achieve strategic business objectives and drive portfolio growth.
• Partner with stakeholders to ensure effective product execution and operational efficiency, covering the entire process from onboarding through facility fulfilment
• Regularly assess and update product guidelines and policies to foster sustainable growth, ensuring a balanced approach to risk and reward considerations.
• Drive digital transformation initiatives by implementing best practices in digitization and digitalization, optimizing the balance between risk and reward.
• Create targeted product materials and marketing campaigns to support business acquisition channels.
• Engage with channel partners, associations, and SME businesses to generate business opportunities, while overseeing the Broker Referral Program and ESG Scheme initiatives.
• Conduct market research, analyse data, and lead acquisition management efforts to drive growth and strategy alignment.

Requirements:

• A degree or diploma with a minimum of 3-5 years of relevant work experience.
• Proficiency in Microsoft Office and Salesforce, with experience in BI tools or analytical software considered a plus.

If you are interested, please send in your updated resume by clicking “Apply now” or email to siewhua@workstone.com.sg

Lim Siew Hua

Registration Number: R1984199

Workstone Pte Ltd

EA License Number: 19C9998

(Only shortlisted candidates will be notified.)

Responsible for operations within assigned stations, administration and profitability of the bar. This includes the preparation and presentation of all beverages in conformance to product and performance standards, maintaining of operating equipment’s, provide sound suggestions and up selling of food and beverage, and engaging guests in professional and friendly conversations.

Job Responsibilities

• In charge and gives direction to the entire service team, and ensuring adequate coverage according to established practices and maximize on labour potential.
• Have a “hands on” approach leading as an example for his team striving for the optimum guests satisfaction at all times and building relevant contacts in the market (guests and industry players).
• Develop and train team members to create a dynamic and performant environment whilst achieving the team member’s satisfaction goals.
• Continually focus on achieving outlet profitability through revenue generation and effective cost controls.
• Analyse current market trends and constantly look for opportunities to develop the business through creativity and efficient promotional activities.
• Facilitate the smooth running of the department through adequate supply of materials and equipment.
• Effectively communicate with team members through regular daily & weekly briefings with team members on current key activities and targets.
• Is a team player and helps other hotel departments when operation requires it.
• Work closely with the restaurant service team and the chefs in order to deliver luxury service in the dining area
• Play a leading role in the creation and organisation of F&B events and work closely with the relevant teams including S&M team to organize events professionally and smoothly.
• Update regularly the par stocks for accurate levels according to the activity and F&B promotions.
• Create the Bar Standard Operating Procedures and update them regularly.
• Analyse the operation and the P&L monthly statement and revert with analytic comments for management.
• Ensure compliance with health, safety, food handling, and hygiene standards.
• Handle guests' feedback promptly.
• Ensures proper care, security and maintenance of hotel equipment.
• Supervises the storage and operational area, ensuring that the outlet(s) are clean and tidy at all times.
• Monitors staff grooming, attitude and degree of professionalism to ensure strict adherence to the standards of quality service.
• Be fully conversant with hotel fire & life safety/emergency procedures.
• Attend all briefings, meetings and trainings as assigned by management.
• Perform other duties as directed by the management.

Qualifications / Requirements

• Minimum 2 years experience of similar capacity in the hospitality industry.
• Extensive beverage and cocktail bar service operations knowledge
• In-depth working knowledge of alcoholic and non-alcoholic beverages
• In-depth working knowledge of beverage cost control procedures
• Able to lead and motivate the team.
• Able to work under pressure.
• Possess good leadership and supervisory skills.
• Able to work in a fast paced environment, with a keen eye for quality control.

Roles & Responsibilities

• Maintain and upkeep employee records in HR Management System, and Personnel File .
• Responsible for monthly payroll.
• Responsible for statutory payment submission and claims - CPF, IR21, IR8A, NS claims, Government- Paid Leave ,training grant etc. submission.
• Participate in MOM surveys.
• Prepare all employment-related letters including employment contracts, confirmation letters, resignation acceptance letters, off-boarding procedures etc.
• Manage work passes renewal, applications, cancellation and levy waiver requests.
• Attend to employees’ queries on various HR related matters.
• Visa application.
• Manage the end-to-end recruitment process, from job posting, conduct interview and collaborate with hiring managers to onboarding.
• Monthly bank reconciliation to ensure book balance aligns with the bank statement.
• Assist in month-end closing and prepare balance sheet accounts.
• Issuance and receipt of Purchase Orders.
• Liaise with banks on payment and receipts matters.
• Any ad-hoc duties as assigned.

Requirements:

• Degree/ Diploma in Human Resource Management, Business or equivalent
• At least 1 years of HR experience
• Good knowledge of Employment Act and HR practices
• Immediate position
• Bilingual in English & Mandarin (in order to manage documentation in Chinese and communicate with HQ staff from China)

有兴趣者可以填上申请表 Fill up the application form：https://masteraccount.typeform.com/to/m2SYkr2w

并把简历发到 You may send the resume to：justinlim@dolarshop.com

关于我们 About us：https://www.dolarshop.com/cn/aboutus.php

Role Description (Secondary)

Responsible for overseeing all construction activities with respect to schedule, performance, procedure, and making recommendations to Project Managers for improvements and corrective actions in the project execution phase. Additionally, the role entails the overseeing of the delivery and use of materials, tools, and equipment, and the quality of construction, staff productivity, and safety. The Deputy Department Manager will also be responsible for all sites’ HSSE Management and compliance with local government and clients’ HSSE regulations.

Duties and Responsibilities

• Construction planning
• Construction cost estimation
• Proposal preparation
• Manpower planning, deployment, and control.
• Coordination for resolving construction issues and managing project schedule.
• Safety mind-set and the ability to develop RA and permit to work applications.
• Written and oral communication with site workers and subcontractors
• Preparation of construction execution plan/ policies.
• Monitoring of work schedule, progress, performance, etc.
• Approving changes in specifications or procedures.
• Preparing reports, handing over procedures / closing out procedures, etc.

Qualifications

• Bachelor’s degree in Mechanical/ Construction Management engineering.
• At least 15years of experience in the field of plant engineering design and construction experience in oil & gas, petrochemical, chemical and industrial plants.
• Supervisory Skills, Construction Safety, and Construction skills
• Ability to independently manage construction work in an operational plant (refinery).
• Good knowledge and experience in construction planning and control throughout an entire EPC project lifecycle (bidding, execution, handover).
• Possess basic understanding of QOHSE requirements.
• Proficient in MS Office & AutoCAD.
• Excellent leadership skills with ability to lead a team of multinational disciplines.
• Good interpersonal, management and decision-making skills.
• Positive attitude and result oriented.

To Apply:

Please send your latest CV in word file to Ajenifer@quinnox-solutions.com

Kindly indicate your availability, current and expected remuneration package.

We regret that only shortlisted candidates will be notified.

For more job opportunities, please visit our career page: http://quinnox-solutions.com/c...

Quinnox Solutions Pte Ltd (License Number: 06C3126)

Registered EA Personnel (Reg. No.R21103082)

Are you ready to encourage more kids to engage with LEGO® play? Join us as a Senior Manager in the Kids GO-to-Market team!

This is a 13-month contract role covering parental leave. No relocation assistance is offered for this position.

Core Responsibilities

• Craft tailored OESP marketing activation plans for specific products and franchises appealing to children aged 6 to 12.
• Deeply understand and implement strategies across various marketing channels that resonate with kids and align with LEGO® brand values.
• Analyze market trends and cultural variations to ensure the relevance and effectiveness of campaigns in diverse global markets.
• Collaborate closely with Audience Leads and cross-functional teams to integrate marketing initiatives uniformly across the organization.
• Apply extensive knowledge of integrated marketing principles to tell compelling brand stories that captivate the target audience.
• Champion the implementation of innovative marketing solutions that honor local cultural sensibilities while maintaining global brand standards.
• Provide thought leadership on emerging marketing techniques and channels relevant to the kids' segment.
• Work under the direction of the Kids Go to Market Senior Director to refine strategies and contribute to overarching marketing objectives.

Play your part in our team succeeding !

You will be joining the Integrated Marketing Activation (IMA) team within the Markets & Channels Central Marketing team. Responsible for the orchestration of detailed, multi-channel marketing activation plans, aligning campaign execution with overarching business objectives and ensuring brand consistency while dynamically addressing market-specific gaps. Balancing Consumer Group, IP Partner and Marketing growth ambitions with resource allocation, IMA briefs fit-for-purpose campaigns finely attuned to audience needs, ensuring a seamless integration across Owned, Earned, Shared and Paid (OESP) channels to maximise efficiency.

The Kids Go To Market Senior Manager within the IMA team is instrumental in deepening the LEGO® brand's presence and relationship with children worldwide. Your expertise in adapting marketing strategies to various cultures and regions plays a critical role in expanding our reach and ensuring the continued growth of our iconic franchises in both established and emerging markets.

Do you have what it takes?

• Bachelor’s degree or equivalent experience in Marketing, International Business, Communications, or related field.
• Proven experience in crafting and driving marketing strategies for a global children's audience.
• In-depth knowledge of marketing channel dynamics, particularly those that engage kids aged 6 to 12.
• Strong analytical abilities, with proficiency in understanding and applying market research and consumer insights.
• Ability to recognize and respond to cultural nuances in marketing, with a history of success in multi-regional growth initiatives.
• High proficiency in integrated marketing and campaign management.
• Excellent communication skills with the talent to work collaboratively in a fast-paced, global environment.
• Strategic approach that able to operate within the scope of global frameworks while addressing local market specifics.
• Proven track record of leading + developing informal teams and managing broad senior partner networks.
• Strong ability to drive strategic direction, meaningful innovation & agile solutions responding to the changing internal/external landscape.
• Through the line marketing experience: marketing professional with proven experience in adapting, developing innovative + integrated marketing campaigns.
• Data-driven thinking and strong commercial understanding.
• Strong track record of turning consumer, shopper and market insights into action.
• Experience working with FMCG or children's brands, with a focus on educational or entertainment products.
• Multilingual capabilities that enhance communication across varied cultures.

Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.

What’s in it for you?

Here is what you can expect:

Family Care Leave - We offer enhanced paid leave options for those important times.

Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.

Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.

Colleague Discount – We know you'll love to build, so from day 1 you will qualify for our generous colleague discount.

Bonus - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.

Workplace - When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.

Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.

Research shows that women and people from different underrepresented backgrounds often only apply for a job if they meet 100% of the listed qualifications. If you dream of being a part of our team and you meet many, but not all of our listed qualifications for this role, please apply.

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.

Just imagine building your dream career.

Then make it real.

Join the LEGO® team today.

Apply online at our LEGO Careers Portal today at: https://www.lego.com/en-sg/careers/job/senior-manager-kids-go-to-market-13-months-contract-971e622c843e1004aa02854a5f2a0000

The Businesss Manager will have a solid background in accounting and will be responsible for providing timely and accurate reporting and ensuring a transparent and unimpeachable bookkeeping process. This position requires you to be self-directed, motivated and reliable as you will be administratively overseeing the finances of a growing church. You will require a strong knowledge of financial systems and a proficiency in financial reporting and Xero.

Your responsibilities will include:

• Oversight of finances

• Ensure all expenditures are managed within budget approved by the Board

• Ensure inter-cities & countries transactions are reconciled

• Management of finances of all entities

• Oversee management of cash flow

Asset Management

- Maintain an updated record and database of all assets in across all the campuses.

- Overseeing upkeep and procuring necessary assets.

Weekly Banking

• Reconcile all EFTPOS receipts

• Process tithes and offerings, including banking all cash received

• Process by MOTO all credit card payments and reconcile receipts

• Prepare banking paperwork, floats for Sunday Services

• Accounts Receivable & Payable

• All facets of data entry in Xero

Financial Reports and Statements

• Process Bank and VISA reconciliations

• Balance and replenish Petty Cash

• Reconcile and replenish Expense Account

• Prepare Financial reports

• Assist in preparing annual budgets and entering these into Xero company file

• Process transactions from Storehub, Shopify, TXN/TKT

Offering Team

- Oversee and grow Count Team to meet the growing needs in events and services nationally.

Payroll

• Process employee reimbursements

Other

• Process and administrate all lease cars

• Process Building and location insurance

• Answer telephone when required

• Process payments and reconcile receipts

• Prepare Ad Hoc reports as required

Key Responsibilities:

• Strategic Leadership and Business Development:
  Develop and execute a comprehensive strategy for the Merchant Acquiring division, covering offline POS acquiring, PayFac models, and cross-border acquiring.
  Identify market trends, customer needs, and competitive opportunities to drive growth in the merchant acquiring space.
  Develop pricing strategies, incentives, and business models that align with the company’s revenue and market expansion goals.
• In-store POS Acquiring:
  Lead and manage the in-store POS acquiring business, ensuring a seamless and secure payment experience for merchants and their customers.
  Collaborate with technology teams to ensure the availability, reliability, and security of POS terminals and related infrastructure.
  Drive merchant acquisition, focusing on expanding the company’s network of offline merchants in high-growth segments.
• PayFac Acquiring Model:
  Oversee the PayFac acquiring business, working closely with partners to streamline onboarding, ensure compliance, and enhance risk management.
  Develop partnerships with key players in the PayFac ecosystem, ensuring alignment with card scheme and regulatory requirements.
  Monitor transaction volumes and risk indicators, implementing preventive measures to manage fraud and maintain compliance.
• Cross-Border Acquiring:
  Develop and implement strategies for cross-border acquiring, enabling merchants to accept international payments seamlessly.
  Work with cross-functional teams to ensure compliance with international regulations, optimize foreign exchange processes, and enhance the merchant experience.
  Leverage industry insights to continuously improve cross-border transaction processes and enhance profitability.
• Regulatory Compliance and Risk Management:
  Ensure all acquiring services are compliant with Singaporean and international regulatory standards, as well as card scheme (Visa, MasterCard, etc.) guidelines.
  Collaborate with the compliance team to address regulatory changes and implement necessary updates to acquiring processes.
  Lead efforts to ensure robust risk management and fraud prevention measures are in place, safeguarding the company and its merchant clients.
• Card Scheme and Partner Relationships:
  Cultivate and maintain strong relationships with card schemes (e.g., Visa, MasterCard) to ensure alignment on initiatives, compliance, and new opportunities.
  Represent the company in industry discussions and forums, advocating for our interests and staying informed on the latest trends and standards.
  Negotiate and manage partnerships with acquirers, issuers, and technology providers to enhance our acquiring services.
• Team Leadership and Cross-Functional Collaboration:
  Build and lead a high-performing team, providing guidance, support, and development opportunities.
  Work closely with Sales, Product, Technology, Compliance, and Risk teams to ensure alignment and successful execution of the acquiring strategy.
  Foster a collaborative culture, driving communication and alignment across departments to achieve business objectives.

Qualifications:

• Bachelor’s degree in Business, Finance, Marketing, or a related field; MBA is a plus.
• Minimum of 10-15 years of experience in merchant acquiring, with expertise in POS acquiring, PayFac models, and cross-border transactions.
• Strong understanding of regulatory requirements in Singapore and international markets, with proven experience in managing compliance and risk within the acquiring space.
• Excellent relationships with card schemes (Visa, MasterCard, etc.) and a deep understanding of their requirements and expectations.
• Strong leadership skills with a proven track record in building and managing high-performing teams.
• Exceptional communication, negotiation, and strategic thinking skills, with the ability to drive growth and achieve revenue goals.

Preferred Skills:

• Experience in fintech or digital payment solutions.
• Knowledge of the APAC region’s acquiring market landscape.
• Strong network within the payment ecosystem, including banks, payment processors, and acquirers.

Job Description:

• Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests. Answer client questions about property facilities/services.
• Generating reports, preparing proposals, coordinating with clients & suppliers.
• Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, banquet event orders, CVGR letters).
• Gather materials and assemble information packages (e.g. brochures, promotional materials, sales demo kit, welcome kit, souvenir etc.).
• Assist the sales team by managing schedules, filing important documents and communicating relevant information. Arrange and co-ordinate meetings, events and any appointments.
• Record, transcribe and distribute minutes of meetings.
• Meets with clients in the absence of the Director of Sales or Sales Managers; perform hotel site tours with potential clients.
• Print Daily Sales reports for each sales manager and submit to the Director of Sales.
• Print Sales manager productivity reports for each sales manager and submit to the Director of Sales.
• Ensures all documents produced by the Sales Department (i.e. contracts, rooming lists, proposals) are completed accurately and on time.
• Respond to complaints from customers and give after-sales support when requested.
• Ensure the adequacy of sales-related equipment or materials are available at all times.
• Other duties as assigned by the Director or the management.

Job Requirements

• Min GCE 'O' Levels
• Candidate with relevant experience working in a hotel, clerical or sales will be added an advantage.
• Entry level candidates are welcome to apply, training will be provided
• Good computer skills and excellent customer service skills.
• Friendly, customer centric and able to work in a team environment.
• Proficient in the use of Microsoft Office (Word, Excel, PowerPoint)
• Short notice or immediate available will be added an advantage.

Job Description:

• Oversees and manage the day-to-day operation of the Nursing Department, ensuring high standards of patients care and staff performance
• Manage and lead quality improvement initiatives, identifying areas for the enhancement and implementing best practices
• Conducts training for staff and nurses on the quality improvement, new technologies and innovative care practices
• Supports Nursing in managing and administrate research grant, ensuring compliance with grant requirements, timelines, and budgets
• Ensures compliance with healthcare regulations and organizational policies. Supports Nursing in compliance to audits’ standards
• Any ad-hoc duties as per assigned

Requirement:

• Bachelor's Degrees in Business Administration/ Engineering / Industrial Design/ Healthcare or equivalent

Interested applicants, kindly furnish us with your detailed resume in MS Words format and click "Apply Now" button.

** We regret to inform only shortlisted candidates will be notified. Applicants who do not possess necessary experience or qualification will still be considered on individual merits and may be contacted for other opportunities.**

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JOBSTUDIO PTE LTD

EA License No: 10C4754

EA Personnel: Kam Xiu Ping

EA Personnel Reg No: R21101828

Job Highlights

• Career Development and Opportunities
• Duty Meals, Birthday Leave & Flexible benefits
• Complimentary Room Nights & Discounted Room Rates

We are looking for F&B Outlet Manager to join our Fun and Vibrant team.

As a F&B Outlet Manager, we rely on you to

• Responsible for the proper and profitable function of the assigned F&B outlet
• Monitor and analysis levels of guests satisfaction and maximize guests' returns
• Conduct training and performance appraisal for team members
• Analysis productivity and prepare monthly reports
• Monitors cleanliness & hygiene standards required by HACCP / SFSMS
• Perform any other duties as and when assigned.

We are looking for someone who

• Relevant experience with similar capacity for at least 4 years
• Good communication and people management skills
• Strong organizational skills with ability to multi-task
• Able to communicate priorities and drives departmental goals and results

If you are the right person, what are you waiting for? Click the apply button now!

What’s the job?

Under the general direction of the Front Office Manager and Director of Rooms, and within the limited of established IHG and local hotel policies and procedures, provides supportive functional assistance to all departments; interact with guests and members of the community. They will also coordinate with all other departments within the hotel.

This job is the Managerial Role at a full-service hotel or at a regional extended-stay hotel. Report to Front Office Manager.
Typically supervises overall operations under Hotel’s Butler Team, in support and partnership with Front Office, Club InterContinental and Uniformed Services Teams.

Promote the desired work culture around the five core values of Trust, Integrity, Respect, One Team and Service of the InterContinental Hotels Group and the brand.

YOUR DAY TO DAY

Financial Returns

• Assists in coordinating the preparation of the departmental annual budget.
• Controls and monitors departmental costs on an ongoing basis to ensure performance against budget
• Participate in the preparation of the annual departmental operating budget and financial plans. Monitor budget and control labor costs and expenses with a focus on rate strategy, building initiatives and inventory management.
• Develop plans to increase occupancy and ADR through walk-ins and up selling at the reception desk.
• Supervise Club InterContinental & Butler team to ensure optimum occupancy and average room rate for the purpose of maximizing revenue.
• In conjunction with the Emergency Response Team prepare emergency procedures upon advice from relevant authority that cover such emergencies as Fire, Power Outrage, Bomb Threat, Cyclone Warnings, etc
• May also serve as Manager on Duty and supervises the Uniformed Services Team in the absence of Chef Concierge.

People

• Assists in planning for future staffing needs and recruiting in line with company guidelines.
• Prepares and administers detailed on boarding program for new staff.
• Assists in maintaining a comprehensive, current and guest focused set of departmental standards and procedures and oversees their implementation.
• Provides input for probation and formal performance appraisal discussions in line with company guidelines.
• Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance.
• Regularly communicates with staff and maintains good relations.
• Maintains a comprehensive, current and guest focused set of departmental standards and procedures and oversees their implementation.
• Ensure training needs analysis of Club InterContinental & Butler staff carried out and training programmes are designed and implemented to meet needs.
• Conducts probation and formal performance appraisal in line with company guidelines.
• Maintain up to date staff record and approves leave requests etc.
• Lead and develops Club InterContinental & Butler team in executing upon key butler responsibilities across all facets of the guest experience; performed with an intuitive and anticipative service sequence with flair.
• Management of and development of leadership within Club InterContinental & Butler team, in driving and creation of strategic action plans for team’s performance in accordance with Guest Love index, Quality Audits and pre-determined Key Performance Indicators.
• Build and maintain positive relationships with all internal customers and guests in order to exceed their needs.
• Assists in planning for future staffing needs and recruiting in line with company guidelines; including preparation of detailed onboarding program for new Colleagues.

Guest Experience

• Builds, delivers and maintains a high level of Club InterContinental & Butler experience across the guest journey
• Knows and understands all Club InterContinental guests to deliver intuitive and At Your Side service.
• Build and maintain positive relationships with all internal customers and guests in order to exceed their needs.
• Take action to address these needs in order to exceed their expectations.
• Create a positive hotel image in every interaction with internal and external customers.
• Adhere to hotel brand standards and ensure the team are delivering up-to-date service standards.
• Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests.
• Maintain knowledge of special programs and events in the hotel in order to recognize and respond to guests needs.
• Maintain current Hotel information to be able to provide information to guests.
• Consistently review the hotel performance and ensure the team are delivering recognition to our loyal guests within the IHG Rewards Club and InterContinental Ambassador membership.
• Monitor the Club InterContinental & Butler team performance and ensure guests receive prompt, cordial attention
• All issue faced by guests should be promptly resolved, ensuring guest leaves the hotel satisfied.
• Key point of contact for Guests across guest journey (pre arrival, during stay and post departure).
• Works closely with all Head of Departments in ensuring a most seamless delivery of all guest experiences across the Hotel.
• Prides upon the curation of bespoke experiences to the requests of our Guests, and delivery of experiences with renowned partners in the delivery of most memorable experiences for esteemed Guests of InterContinental Singapore.
• Ensures complete resolution of guest feedback and thoroughness in recording of feedback and preferences of all guests.

Responsible Business

• Reports directly to and communicates with the Rooms Division Manager on all pertinent matters affecting guest service and hotel operations.
• Maintain inter-departmental relationships to ensure seamless customer service.
• Assume overall responsibility for maintaining standards to ensure furnishings facilities and equipment are clean, in good repair and well maintained.
• Schedule and regularly conducts routine inspections of area under his/her control.
• Maintain knowledge of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out.
• Know system recovery procedures
• Interpret computer reports
• Compile statistics for front office and provide reports relating to that area
• Continually check the accuracy of room count
• Approve upgrades and special amenities
• Maintain appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of departmental employees
• Conduct comprehensive monthly departmental meetings to include a review of procedures and events which warrants special handling and detailed information.
• Communicate to the General Manager of his/her guests and updates all information likely to be of interest to them such as the expected arrival and departure of VIPs and all other pertinent information.
• Maintain all procedures and adheres to them within the IHG guidelines; in particular with emphasis on hotel credit policy.
• In conjunction with the Emergency Response Team prepare emergency procedures upon advice from relevant authority that cover such emergencies as Fire, Power Outrage, Bomb Threat, Cyclone Warnings, etc
• Prepares efficient work schedule for Club InterContinental Staff, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures
• Check billing instructions and guest credit for compliance with hotel credit policy and ensure all transactions are handled in a secure manner.
• Train team members on PBX procedures and serve as a central communications point during emergency/crisis situations; develop and maintain relationships with local fire, police, and emergency personnel.
• Perform other duties as assigned or when required to support operations
• May also serve as Manager on Duty.

Elim Housing Group is a provider of affordable housing and support services in the West of England and Gloucestershire, our vision is ‘to meet housing need and deliver homes that change people’s lives’.

Last year, our supported housing services helped to make a positive difference in the lives of over 1000 individuals or families. We are large enough to offer security, expertise and career progression, yet small enough to know our staff and neighbourhoods personally.

We’re looking for an experienced and enthusiastic professional to lead our supported housing services.

Elim is a registered social landlord and one of the largest providers of supported accommodation to people who have experienced homelessness in Bristol and Gloucester. We want you to help us deliver and grow high quality, inclusive and values driven services.

The successful candidate will work with us to provide strategic and operational management of our contractual and regulatory compliant supported housing services. You will be a member of our committed Operational Leadership Team and part of a structure designed to support our customers and colleagues. What you will be doing: You will provide leadership and management to foster staff wellbeing, resilience, reflective practice and a culture of learning across our supported housing teams.
Ensure the ongoing success of Elim’s supported housing services by implementing an effective strategy for retaining existing contracts and developing and growing current and new services. Act as the organisation’s strategic lead on all supported housing matters, and to provide your teams with support in dealing with complex cases Deliver exceptional customer service to all our residents, ensuring that our supported housing customers have influence and that we maximise the use of lived experience to improve service delivery.

Job Description

- You will provide leadership and management to foster staff wellbeing, resilience, reflective practice and a culture of learning across our supported housing teams

- Ensure the ongoing success of Elim’s supported housing services by implementing an effective strategy for retaining existing contracts and developing and growing current and new services.

- Act as the organisation’s strategic lead on all supported housing matters, and to provide your teams with support in dealing with complex cases.

- Deliver exceptional customer service to all our residents, ensuring that our supported housing customers have influence and that we maximise the use of lived experience to improve service delivery.

Person Specification
What you will need to be successful:

- Demonstrable previous experience of successfully leading teams and delivering similar services to groups of customers in either a supported housing, support, care or other relevant environment.

- Experience of contract negotiation and tendering for new contracts for the provision of services.

- Strong knowledge of issues relating to homelessness including current legislation, government policy, the benefits framework and any relevant client support pathways

- Experience of successfully managing a number of complex projects and business as usual tasks at the same time.

We want to ensure we are accessible for all applicants interested in joining us at Elim. If you need any assistance with your application or are unable to access our website please contact HR on 01454532334.

Proud member of the Disability Confident employer scheme