The Role
The Learning and Teaching Manager will work towards enhancing the quality of existing programmes, contributing towards reviews and evaluation for the purposes of continual improvement. You will work with colleagues to inform planning and developments in line with strategy and mission statements, implementing new programmes and initiatives.
You will manage and develop a team of professional services staff, working together to provide a high-quality administrative environment, supporting a wide range of teaching, learning and assessment activities from the point of student enrolment through to graduation, ensuring the student experience is at the forefront of delivery.
You will project manage the academic year in collaboration with key academic post holders, including the Director of Education and Chair of the Board of Examiners; planning and delivering department learning and teaching projects and service areas. This will include project coordination and administration of areas including student induction, assessments, and managing student records. A key part will be undertaking the role of Secretary to the Board of Examiners, where you will manage the annual examinations process, coordinating a complex yearly program which commences in October with supporting academic colleagues to write, review and finalise papers, and finishes the following September on completion of the resit period.
Essential Criteria
Qualifications/Experience
1. Educated to degree level (or equivalent experience).
2. Professional practitioner with knowledge and expertise in the delivery and development of learning and teaching administration.
3. Experience of implementing policies and procedures and supporting change and service improvements.
4. Experience of providing specialist advice and guidance to a range of customers and colleagues, including more senior colleagues.
5. Experience of participating in internal or external networks to share and discuss good practice, develop strong and productive working relationships and positively influence the Department and the University's reputation.
6. Experience of managing and developing a team or teams.
Skills/Abilities/Knowledge
7. Excellent spoken and written communication skills including the ability to develop effective working relationships, both internally and externally.
8. Excellent organisational skills, combined with the ability to work effectively under pressure.
9. Strong digital competence across a range of digital devices and apps including digital communication tools, Microsoft 365 applications.
10. Knowledge and experience of ensuring compliance with regulatory and organisational policy and guidelines.
11. Ability to anticipate and analyse problems and decide on and plan appropriate solutions.
Desirable Criteria
12. Committed to continuing professional development to maintain professional recognition.
13. Experience of working in a higher education environment.
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