Total 4 job vacancies by 100 Albany Med Health System

Department/Unit:

Work Shift:

ASA – HUC

Job Posting Summary

The Administrative Support Associate’s V/Health Unit Coordinator (HUC) role is to perform customer service, clerical and reception duties that support the work flow of the unit, nursing station and the delivery of patient care. The clerical activities include ensuring accurate preparation, processing and standardization of the patient record, and utilization of clinical information systems. The customer service duties include effective communication with patients, significant others, and members of the health care team. The ASA V/HUC will be able to meet the needs of all units within the Patient Care Service assigned, as needed. 

Job Description

• Assembles/maintains patient records, filing data, and obtaining reports and data necessary for departmental operations. 
• Greet and assist visitors in a courteous manner.
• Answer phones in a courteous manner.
• Records/relays messages accurately.
• Locates key personnel to direct calls and respond to inquiries.
• Makes appointments, booking rooms as necessary.
• Prepares and distributes outgoing reports via email and inter-departmental mail.
• Maintains department reports.
• Operates office machines, such as photocopier, fax machine, and computer.
• Orders materials, supplies, forms and services, and completes records and reports.
• Utilize clinical and patient information systems to support the delivery of patient care.
• Assist in the implementation of specialized projects.

Minimum Qualifications

• High school diploma or equivalent (GED) with post-high school training or related work experience.  
• Certification with the National Association of Health Unit Coordinators (NAHUC) preferred.
• Minimum of one-year healthcare or clerical experience preferred.
• Must be able to operate basic office equipment (fax, photocopier, calculator) and demonstrate basic computer skills.
• Able to communicate effectively on a wide range of issues with internal and/or external customers, initiate follow-up actions. Able to work with others to accomplish a task or goal, be flexible in work practices, procedures, and/or processes, work efficiently with others to find solutions.
• Ability to be honest, to be punctual, and to perform the job in adherence to the highest standards of ethical conduct as defined by the AMC Code of Conduct. Ability to be accurate in such matters as record-keeping, and to use good judgment when performing the functions of the job or when interacting with others. Ability to accept direction, carry out orders, to work cooperatively with others and to avoid the creation of unnecessary conflict.  Ability to adhere to AMC’s policies, procedures and practices, and to utilize AMC’s problem-solving processes for resolving grievances or disagreements.
• Ability to independently organize and prioritize work to complete assignments in a timely manner and meet established guidelines. Ability to multitask and gather data from appropriate resources.

Thank you for your interest in Albany Medical Center!​

Albany Medical is an equal opportunity employer.

This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:

Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

Department/Unit:

Work Shift:

Job Description

• Serves as a technology resource for the department’s technology systems
• Functions as a Business Analyst and provides advanced and confidential administrative support, project management and financial analytics requiring broad experience, skill and knowledge of Albany Medical Center
• Collaborates with multiple departments and provides high-level project support and analytical services
• Provides project management, implementation and research/data analytic services; communication; financial reporting and analysis; vendor evaluation; information systems; as it relates to the successful implementation of strategic goals and objectives of the department and the organization.
• Requires strong multi-tasking capabilities
• Requires adherence to strict confidentiality guidelines

Job Requirements

• Associates Degree
• Working knowledge of computer-based applications and strong PC/ keyboard skills.
• Preferred Abilities, Knowledge and Skills
• Prior experience in customer service.
• Knowledge of medical terminology.
• Strong attention to detail and demonstrated ability to use sound judgment in decision making.
• Excellent organizational skills with demonstrated time management skills.
• Ability to handle high workload volume with many variables, demonstrating flexibility and adaptability.
• Excellent customer service skills (written and verbal), demonstrating the ability to work effectively and efficiently with a diverse population.
• Ability to work well independently as well as within a team unit.

Salary Range: $19.78/hr - $31.66/hr

Thank you for your interest in Albany Medical Center!​

Albany Medical is an equal opportunity employer.

This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:

Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

Department/Unit:

Work Shift:

Essential Duties and Responsibilities

• Responsible for registration and scheduling process for complex patients
• Responsible for discussing financial obligation and explaining regulatory forms, as well as answering any questions.
• Works in multiple systems during patient facing interactions and telephone call receipts to complete accurate registration and to support the clinical workflow.
• Answering phones
• Monitoring and processing incoming faxes
• Understands the practice and hospital strategic plan.
• Supports plans, policy and procedures, and initiatives within scope of their departments expectations and role.
• Represents AMC and supports the ideals and principles of their department, the Practice, the Hospital and the Center.
• Exemplify Albany Med CARES guiding principles.
• Is a champion to ensure an optimal patient experience.
• Understands and promotes patient and employee safety as our top priority.
• Promotes a safe environment and promptly reports issues.
• Understands patient safety goals.
• Responsible for updating the system with registration, scheduling and insurance information.

Qualifications

• High School Diploma/G.E.D. - required
• 2-3 years office experience or one year of related experience in a medical practice - preferred
• Experience using an electronic health record and Microsoft Office a plus.
• Excellent customer service skills.
• Ability to multi-task in a high patient volume unit.
• Ability to learn and utilize resources.
• Strong time management skills.
• Ability to review information and draw appropriate conclusions.
• Good judgement and ability to problem solve; escalate issues as needed.
• Strong teamwork skills and work ethic.

Salary Range: $18.00/hr - $21.60/hr

Thank you for your interest in Albany Medical Center!​

Albany Medical is an equal opportunity employer.

This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:

Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

Department/Unit:

Work Shift:

Essential Duties and Responsibilities

• Assist with implementation of the Health Equity Project (HEP).  This program provides support to community members and patients in addressing healthcare system and social determinant of health-related needs such as accessing health insurance, finding a primary care provider, addressing food insecurity, or arranging medical transportation.
• Train as a Certified Application Counselor with the NYS of Health and complete annual recertification training.  Utilize this training to assist individuals enrolling in health insurance.
• Provide direct assistance to HEP clients and patients at community and clinical sites in Albany.
• Assist with program evaluation and tracking activities.
• Work as part of an interdisciplinary team with medical students, graduate students, physicians, community organization staff, and AMC faculty.
• Oversee medical student activities and scheduling.
• Other duties as assigned.
   

Qualifications

• Bachelor’s degree in public health, social work, health related field or liberal arts.  Master’s degree in a related field preferred but not required.
• Knowledge of medical terminology.
• Professional experience in public health, social work, case management, or healthcare administration.
• Experience working in diverse and/or underserved communities.
• Knowledge of public health and social factors that impact healthcare.
• Excellent written and oral communication skills.
• Ability to organize work effectively, set priorities, and manage time.
• Experience creating reports and training documents.
• Commitment to social justice and equity in healthcare.
• Proficiency with Microsoft programs including Outlook, Teams, Sharepoint, and Excel.
• Strong attention to detail and demonstrated ability to use sound judgment in decision making.
• Excellent organizational skills with demonstrated time management skills.
• Excellent cultural humility, competency and integrity skills demonstrating the ability to work effectively and efficiently with a diverse population.
• Ability to work well independently as well as within a team unit.

Salary Range: $19.79/hr - $33.10/hr

Thank you for your interest in Albany Medical Center!​

Albany Medical is an equal opportunity employer.

This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:

Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.