We are currently recruiting for 2 x Admin Co-ordinators to join our team based within Middlesbrough.Duties Of Role:•As the first.....
We are currently recruiting for 2 x Admin Co-ordinators to join our team based within Middlesbrough.
Duties Of Role:
•As the first point of contact for our customers, act as an ambassador for the Council and maintain a focus on the needs of customers and aim to resolve their queries as quickly as possible.
•Undertake call handling duties in a friendly, professional, and efficient manner, recording contact, submitting service requests and processing payments using the Council’s Customer Relationship Management (CRM) and associated systems.
•Welcome customers into the Council’s Customer Centre, and support them to report, apply and pay via the Council’s website.
•Provide a reception function within central locations, dealing with enquiries in a timely and efficient manner.
•Maintain a working knowledge of the Council and related public services to advise or direct customer enquiries.
•Escalate customer issues to Customer Centre Coordinator and other teams as appropriate.
The Candidate:
• Must have previous, similar experience.
• Must have 5 GCSE's including English and Maths at grades A-C (5-9)
