Total 8 job vacancies by NHS Jobs

For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy.

To provide clinical administrative support to the Consultants, Nurses and their junior medical staff, ensuring that the Trust standards are adhered to in relation to all documentation and data input concerning patients and treatment.

For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy.

Key Responsibilities: 1. Secretarial Duties a. Typing letters, reports and associated documentation as required b. Liaising with external agencies such as hospitals and community services, ensuring referrals are processed efficiently c. Managing all enquiries in an effective manner d. Maintaining an accurate referrals database e. Maintaining up to date spreadsheet for two week wait referrals f. Actioning all incoming email g. Acting on electronic tasks sent by the GPs in a timely manner h. Prioritising urgent GP requests/referrals appropriately i. Scanning of patient related documentation and attaching scanned documents to patients healthcare records j. Inputting data into the patients healthcare records as necessary k. Processing referrals using the electronic referral system (ERS). Review the e-Referral work lists and action tasks accordingly, liaising with patients when necessary l. Processing requests for information i.e. Insurance/solicitors letters and DVLA forms m. Clinically coding data on EMIS Web n. Answering incoming phone calls, transferring calls or dealing with the callers request appropriately o. Managing all administrative queries as necessary p. Carrying out system searches as requested q. Maintaining a clean, tidy, effective working area at all times Supporting all clinical staff with general administrative tasks as requested 2. General Administration 2.1. Maintain an efficient filing system, effective administrative procedures and carry out general office duties 2.2. Co-operate and participate as required in any audit / research projects within the practice 3. Administration & Information Technology 3.1. Maintain up to date directory of referral addresses and modes of referral 3.2. Action workflow, emails and tasks on a daily basis to ensure response times are achieved 3.3. Report any breakdowns or IT issues to the relevant nominated individuals within the Practice 4. General 4.1. Adhere to all practice policies, procedures and protocols, ensuring compliance with CQC, Health & Safety, Confidentiality, Data Protection and Employment Legislation 4.2. Be flexible during sickness/holidays of other team members and provide cover as required. 4.3. You will be required to complete annual training and you may be required to attend external training.

Key Responsibilities: 1. Secretarial Duties a. Typing letters, reports and associated documentation as required b. Liaising with external agencies such as hospitals and community services, ensuring referrals are processed efficiently c. Managing all enquiries in an effective manner d. Maintaining an accurate referrals database e. Maintaining up to date spreadsheet for two week wait referrals f. Actioning all incoming email g. Acting on electronic tasks sent by the GPs in a timely manner h. Prioritising urgent GP requests/referrals appropriately i. Scanning of patient related documentation and attaching scanned documents to patients healthcare records j. Inputting data into the patients healthcare records as necessary k. Processing referrals using the electronic referral system (ERS). Review the e-Referral work lists and action tasks accordingly, liaising with patients when necessary l. Processing requests for information i.e. Insurance/solicitors letters and DVLA forms m. Clinically coding data on EMIS Web n. Answering incoming phone calls, transferring calls or dealing with the callers request appropriately o. Managing all administrative queries as necessary p. Carrying out system searches as requested q. Maintaining a clean, tidy, effective working area at all times Supporting all clinical staff with general administrative tasks as requested 2. General Administration 2.1. Maintain an efficient filing system, effective administrative procedures and carry out general office duties 2.2. Co-operate and participate as required in any audit / research projects within the practice 3. Administration & Information Technology 3.1. Maintain up to date directory of referral addresses and modes of referral 3.2. Action workflow, emails and tasks on a daily basis to ensure response times are achieved 3.3. Report any breakdowns or IT issues to the relevant nominated individuals within the Practice 4. General 4.1. Adhere to all practice policies, procedures and protocols, ensuring compliance with CQC, Health & Safety, Confidentiality, Data Protection and Employment Legislation 4.2. Be flexible during sickness/holidays of other team members and provide cover as required. 4.3. You will be required to complete annual training and you may be required to attend external training.

A working knowledge of a health care environment would be advantageous as recording of information using information technology is essential on a daily basis. You will be given training on EPIC, our new electronic patient record system.

Managing reception desk as the ward receptionist: Welcoming patients and relatives to the ward and undertaking administration duties Answering telephone calls and relating information accurately to staff and the public. Admit, discharge and transfer patients on EPIC. Responsible for data entry. Act as the EPIC superuser for AMU and AECU Maintain all the patient boards with the appropriate consultants names. Management of Health Roster Manage ward clerks appraisals and sickness. As Ward clerk Team leader, you should be able to work weekends and management days on weekdays. Booking hospital transport for patients to be discharged home/tertiary hospital.

To ensure all phone calls are dealt with in a professional and timely manner adhering to the local targets set by the department and Trust. To support the Clinical Admin Team Lead. To ensure all patients and visitors are treated with dignity, respect, and empathy at all times. To deal with patients in a polite and respectful manner complying with their requests where possible. To support the Trust in delivering NHS targets. To respond in a timely fashion to all administrative duties. To support the implementation of all new IT and patient administration systems. Assist and be pro-active in all modernisation projects that concern the team and improve patient pathways. To be multi-skilled in your working role and able to assist in all areas of the department as and when required. To ensure strict confidentiality is always maintained in respect of correspondence received in the department and in accordance with Trust policy. To ensure demographics and daytime contact numbers are obtained and checked on each individual call and updated on the Electronic Patient Record system in accordance with Information Quality Assurance. To liaise with the Clinical team to provide a high-quality empathetic service and highlight any problems, working together as a customer focused team to solve issues that may arise. To ensure capacity is fully utilised and to escalate when demand exceeds capacity available and there is a potential patient risk to performance and patient safety. To adhere to the Trust values of being committed to excellence, working together, and facing the future. To attend meetings as and when required. Always follow all Trust and local policies and procedures. To deal with patient/staff complaints in a professional manner and try to resolve the issue before they become formal. To become an expert in the use of Epic.