Total 23 job vacancies by NHS Jobs

To provide a comprehensive Administrative Support and Housekeeping service to the Oncology and Haematology Outpatients By taking a lead role in maintaining Bookwise clinic room booking system. This will include maintaining the day to day booking of clinic rooms, auditing of current use, planning for the future and liaising with all stakeholders. By providing the Senior Nurses in the department with administrative support with specific responsibility for coordinating the transport arrangements for patients. By supporting the provision of IT services to the department. By undertaking all aspects of the Housekeeping Role By working as an integral part of the Outpatient team ensuring a high quality service to patients and to provide a service that ensures that the patients needs are satisfied and department requirements are met. By assisting the departmental manager to ensure the appropriate and effective delivery of the facilities service in order to properly maintain the patient environment and services to the patients. RESPONSIBILITIES Bookwise Administration Duties:- Liaising with all members of the multidisciplinary teams regarding booking and cancellation of clinic rooms. Checking Bookwise against EPR regarding clinicians availability for clinics and informing the senior nurse of any discrepancy Keeping the Bookwise spreadsheet up to date, liaising with the senior nurse if clinic space becomes available Liaising with senior nurse and OSM regarding future planning for clinic space Keeping the waiting list for clinic rooms up to date Daily accepting and declining booking requests on the on line system Auditing clinic space usage Compiling the monthly DNA report Attend weekly Bookwise meeting with clinical admin teams Teaching members of the OUH team how to access Bookwise and use the booking system Housekeeper duties:- To liaise with the cleaning contractor/in-house housekeeping services/Monitoring Officers to ensure that cleaning standards in Outpatients meet the agreed specification and any unsatisfactory areas are rectified. To escalate all non-conformance with cleaning protocols by cleaning contractor staff via the helpdesk and inform the senior nurse/co-ordinator of the shift. Escalate any non-conformance that remains unresolved 24 hours following initial escalation to the matron. To provide supervision and guidance to domestic staff to ensure that standards and policies are met. To liaise with the nursing and housekeeping team to ensure that work is planned in the most appropriate way to provide a patient focused and seamless service. To ensure, in conjunction with the Outpatient co-ordinator, that patients are provided with appropriate beverages at regular intervals throughout the day. To ensure patients and relatives have an appropriate supply of drinking water and a clean cup. To maintain patient privacy, dignity and confidentiality at all times. To ensure that all alcohol gel dispensers, paper towels and soap for hand hygiene are replenished, thus contributing to the prevention of cross-infection from one patient to another. To clean medical equipment as required in conjunction with nursing staff. Ensure that all patient equipment (e.g. hoist slings) is kept clean and in a usable condition. To monitor the general Outpatient environment, co-ordinate necessary repairs and maintain records of reported defects and remedial action taken. Following agreed training, change spent light bulbs in angle poised over bed lamps. To respond to complaints/concerns from patients and relatives that relate to facilities and housekeeping services, supporting nursing staff and ameliorating stressful situations. To take responsibility for the hygiene standards within the Outpatient kitchen/staff area. To monitor fridge temperatures and take corrective action where necessary. Ensure any food in Outpatient fridge is labelled, dated and disposed of if not correctly labelled. Monitor temperatures in clean utility and report any untoward events. Ordering of stores, supplies and leaflets. To ensure all waste disposal bins are kept in good condition and are cleaned to ensure no cross infection. To supervise an effective waste segregation and disposal service ensuring compliance with all relevant procedures and legislation. To report any non-compliance with the Trusts waste policies and procedures to the relevant department managers. Administrator Duties:- Check weekly and daily those patients due to attend outpatients who require specialist transportation. Liaise with the senior nurse regarding these patients with comprehensive details of transport and patient ( mobility, medical history, communication issues ) To deal with general enquiries to the unit regarding patients, both internally and from external agencies such as Police, other health care workers and insurance companies ensuring that they are directed to the correct department of the Trust. To liaise with relevant departments within the Trust as necessary to ensure a smooth patient pathway To record up to date patient information including social history, onto relevant EPR/IT systems Responsibility for unblocking SMART cards and issuing Tenens cards to staff working NHSP shifts in OPD. Input data on NHSP Check if NHSP staff has attended and update Timesheets on the NHSP. To make any change required by the Line Manager on the e-Roster (e.g. swap shifts; shifts times, etc.) Check shift times are correct on e-roster Load up roster template and load patterns First Care Insight arrange an appointment with manager for those who require a RTW interview Collation and display of data in particular Friends and Family and patient information board Monitor appraisals in date for staff and make appointments for appraisals to be completed by manager To check if all staff are up to date with mandatory e-learning. Update the Senior Nurse of any non-compliance issues. Check the Registered nurses NMC are up to date/ due to expire Monthly Fire, PPID, Hand Hygiene and Covid Risk Audit results are added to M drive. Upload monthly audit data on Assurance App. Maintain the Fire Safety Folder. Update the Senior Nurse of any anomalies. Responsible for IT issues that arise within the department Photocopying and other general office procedure Any other requirement made by the Line Manager to be done on the day. Additional responsibilities:- To support clinical staff in patient clinics when require To support the phlebotomy OPD phlebotomy service when required Support Elective Covid Swabbing team when needed To be responsible for answering departmental phones Support Covid screening team when needed. Participating in the training of new and temporary staff Attend training sessions appropriate to the role. Co-operate with the Trust in maintaining suitable standards of health and safety, including adhering to all Trust policies and procedures. Always work in compliance with rules and working practices. Report all unsafe situations, incidents and accidents as appropriate To be fully conversant with COSHH regulations and assist with training and education of staff related to this Keep all risk management policy folders up to date To complete Trust mandatory training through liaison with the Senior Team Leader and Facilities Manager

Staff Management: To be responsible for the line management of the OCDEM Secretariat and admin team, providing first level EPR support, ensuring that adequate cover is provided in all areas of activities. To be responsible for the daily management and supervision of staff, monitoring sickness, and arranging cover for annual leave, in accordance with Trust policies. To develop a personal development plan (PDP) with staff and to ensure training and development needs are adequately met. To evaluate staff performance against PDPs, taking appropriate action to ensure that staff abilities and aptitudes are developed and potential maximised. To allocate work for staff and to complete monthly sickness/salary return. To ensure that high standards of data quality are achieved, through implementing clear and robust procedures for staff to follow and identifying training needs and implementing training and development plans for staff accordingly. To manage recruitment, selection and training of all new staff within the team. To coordinate induction meetings for all new ODCEM secretariat staff and admin team and act as contact for all induction queries. To take an active role in the training and development of other A&C staff within the wider A&C teams. To be responsible for the introduction and putting into practice of new or revised leave policies/procedures. Responsible for the regular audit of sick leave for the OCDEM secretariat and admin team. To organise and conduct annual appraisals for the OCDEM secretariat and admin team. Type appraisals on ELMAS and obtain agreement with appraises. To compose and maintain personal files for the OCDEM secretariat and admin team and maintain as confidential. To monitor and maintain standards of performance of staff, using the Trusts counselling and disciplinary procedures where appropriate. To implement performance and management policy in relation to staff disciplinary management. To be an EPR super user and be actively involved within the training of EPR within the Department. Attend daily huddle and monthly A&C, Governance and Business meetings. ADMINISTRATION SYSTEMS Use of EPR, Health Roster, First Care and NEP Fusion. To work with clinicians and other managers to ensure all appropriate admin work is completed in a timely manner using systems mentioned above. GENERIC RESPONSIBILITIES: To act as the first point of contact for written and telephone enquiries on OCDEM matters for patients, their relatives, the call centre, outpatients, medical secretaries, consultants, and junior medical staff. To deal with telephone contact with members of the public appropriately and sensitively in situations which may be stressful for both the patient and the staff member involved. Development and implementation of new or revised administration policy and procedures. Taking and relaying as appropriate, telephone enquiries and messages, using initiative and prioritising skills when disseminating information. To assist the Clinical Unit Manager and Patient Access Manager in the writing of reports and documents. To work closely with the Clinical Unit Manager and Outpatient Access Manager by undertaking and assisting project management directly related to the Department. This role will require analytical skills as well as being a capable communicator with excellent organisational ability. To use knowledge and experience to offer help and advice when requested. To act as role model. To carry out surveys/audits as requested. To ensure that patient case notes are correctly maintained by all staff and that high quality standards are maintained at all times and tracked appropriately using the relevant software. To manage the information flows between the OCDEM Secretariat and the Waiting List office. To receive and make telephone calls and take appropriate action/discuss with appropriate staff maintaining a friendly, professional and courteous manner at all times. These conversations can often be of a distressing nature. Maintaining physical and electronic filing systems as well as other general ad hoc office management procedures. Must exercise judgement to analyse and resolve problems. The post holder is required to work unsupervised and is expected to plan and organise his/her own time. Provision of information and advice to patients and relatives about admissions and appointments exercising judgement when dealing with patient enquiries; analyse and resolve patient problems. Be responsible for communicating cancellations to all relevant parties with the reasons for cancellation including patients and relatives. Provide a courteous and responsive assistance to Clinicians and other Trust personnel and to those visiting the Trust from outside agencies. Will be asked to show flexibility should the need arise in covering for other personnel when on leave/sickness etc. Must at all times respect the confidentiality of all electronically stored information and written data, particularly where it relates to patients. Is required at all times to carry out their individual responsibilities with due regard to the Trust Equal Opportunities and to take reasonable care of his/her own health and safety and that of any other person(s) who may be affected by his/her acts of omission. With particular reference to Trust Health and Safety Policy notes. Attend weekly Clinical Unit Meetings. Attend weekly meetings with Patient Access Manager Attend monthly A&C meetings This job description is written in the knowledge that it is not exhaustive and will be subject to review as the needs of the department change or annually as required. The job description does not form part of the contract of employment. An annual performance review would be expected in this post with feedback provided to both the manager and the employee on working practices and relationships as well as discussing future aims and objectives.

Staff Management: To be responsible for the line management of the Clinical Genetics Secretariat and admin team, providing first level EPR support, ensuring that adequate cover is provided in all areas of activities. To be responsible for the daily management and supervision of staff, monitoring sickness, and arranging cover for annual leave, in accordance with Trust policies. To develop a personal development plan (PDP) with staff and to ensure training and development needs are adequately met. To evaluate staff performance against PDPs, taking appropriate action to ensure that staff abilities and aptitudes are developed and potential maximised. To allocate work for staff and to complete monthly sickness/salary return. To ensure that high standards of data quality are achieved, through implementing clear and robust procedures for staff to follow and identifying training needs and implementing training and development plans for staff accordingly. To manage recruitment, selection and training of all new staff within the team. To coordinate induction meetings for all new Clinical Genetics secretariat staff and admin team and act as contact for all induction queries. To take an active role in the training and development of other A&C staff within the wider A&C teams. To be responsible for the introduction and putting into practice of new or revised leave policies/procedures. Responsible for the regular audit of sick leave for the Clinical Genetics secretariat and admin team. To organise and conduct annual appraisals for the Clinical Genetics secretariat and admin team. Type appraisals on ELMAS and obtain agreement with appraises. To compose and maintain personal files for the Clinical Genetics secretariat and admin team and maintain as confidential. To monitor and maintain standards of performance of staff, using the Trusts counselling and disciplinary procedures where appropriate. To implement performance and management policy in relation to staff disciplinary management. To be an EPR super user and be actively involved within the training of EPR within the Department. Attend daily huddle and monthly A&C, Governance and Business meetings. ADMINISTRATION SYSTEMS Use of EPR, Health Roster, First Care and NEP Fusion. To work with clinicians and other managers to ensure all appropriate admin work is completed in a timely manner using systems mentioned above. GENERIC RESPONSIBILITIES: To act as the first point of contact for written and telephone enquiries on Clinical Genetics admin matters for patients, their relatives, the call centre, outpatients, medical secretaries, consultants, and junior medical staff. To deal with telephone contact with members of the public appropriately and sensitively in situations which may be stressful for both the patient and the staff member involved. Development and implementation of new or revised administration policy and procedures. Taking and relaying as appropriate, telephone enquiries and messages, using initiative and prioritising skills when disseminating information. To assist the Clinical Unit Manager and Patient Access Manager in the writing of reports and documents. To work closely with the Clinical Unit Manager and Outpatient Access Manager by undertaking and assisting project management directly related to the Department. This role will require analytical skills as well as being a capable communicator with excellent organisational ability. To use knowledge and experience to offer help and advice when requested. To act as role model. To carry out surveys/audits as requested. To ensure that patient case notes are correctly maintained by all staff and that high quality standards are maintained at all times and tracked appropriately using the relevant software. To manage the information flows between the Clinical Genetics Secretariat and the Waiting List office. To receive and make telephone calls and take appropriate action/discuss with appropriate staff maintaining a friendly, professional and courteous manner at all times. These conversations can often be of a distressing nature. Maintaining physical and electronic filing systems as well as other general ad hoc office management procedures. Must exercise judgement to analyse and resolve problems. The post holder is required to work unsupervised and is expected to plan and organise his/her own time. Provision of information and advice to patients and relatives about admissions and appointments exercising judgement when dealing with patient enquiries; analyse and resolve patient problems. Be responsible for communicating cancellations to all relevant parties with the reasons for cancellation including patients and relatives. Provide a courteous and responsive assistance to Clinicians and other Trust personnel and to those visiting the Trust from outside agencies. Will be asked to show flexibility should the need arise in covering for other personnel when on leave/sickness etc. Must at all times respect the confidentiality of all electronically stored information and written data, particularly where it relates to patients. Is required at all times to carry out their individual responsibilities with due regard to the Trust Equal Opportunities and to take reasonable care of his/her own health and safety and that of any other person(s) who may be affected by his/her acts of omission. With particular reference to Trust Health and Safety Policy notes. Attend weekly Clinical Unit Meetings. Attend weekly meetings with Patient Access Manager Attend monthly A&C meetings This job description is written in the knowledge that it is not exhaustive and will be subject to review as the needs of the department change or annually as required. The job description does not form part of the contract of employment. An annual performance review would be expected in this post with feedback provided to both the manager and the employee on working practices and relationships as well as discussing future aims and objectives.

Please see attached Job description and person specification for full details of role and responsibilities. This role is part time 8 hours per week (TWO DAYS PER WEEK - MONDAY TO FRIDAY DAYS TO SUIT) You will be given all the support you need to steer the department to be an always improving team that is delivering, performing and operating a safe environment.

The following are some of the duties you can expect to undertake in this role: To support a consultant with their diary in conjunction with the overall team diary and ensure that all appointments are appropriately prepared for and electronically captured. To provide clerical support in the compilation and sending of medical reports, clinical letters and correspondence using system set pro-formas and from digital dictation. To have a high level of IT skills to produce quality documentation to support the work of the consultant and the AMHT using the appropriate Microsoft software and adopting the Trusts corporate standards and style. To receive and open referrals within agreed timeframes to Rio and update the internal audit spreadsheet FACT board. To assist in the maintenance of the teams FACT boards during daily team meetings. To answer the AMHTs main telephone line as required; processing enquiries if able, signposting where appropriate, and taking messages when indicated in professionally manner. To liaise with patients in the booking and confirmation of attendance at both face to face and digital appointments. To check patient demographics and update information held to ensure that high standards of data quality are maintained. To provide reciprocal cover in the absence of other clinical support officers. To assist with the supervision, coaching and training of Junior Administrators in the team. To maintain rotas and lists for required Mental Health Act actions for the AMHT as required. Suggest and make recommendations for improvement to existing administration procedures. To provide a polite and efficient reception service for the AMHT when required. Recording incidents, accidents and near misses on the Ulysses system. To carry out other duties as requested by the Office Manager to support the quality of service provided by the AMHT What we need from you! Experience working in an administrative role. Be self-motivated and able to work autonomously as well as showing initiative, and working within an administrative team. Be compassionate, caring and with excellent communication skills. A flexible and positive attitude with a willingness to accommodate our service.

The overall purpose of this role is to provide a high quality, comprehensive and professional administration service in support of the clinical activities undertaken on the Surgical Emergency Unit. Main responsibilities To be responsible for the reception of patients, relatives and carers and ambulance staff in a calm, professional and polite manner To provide excellent customer care that demonstrates a caring and responsive approach to those attending the hospital. Use tact, diplomacy, understanding and compassion when communicating with patients and visitors who may be distressed To answer telephone calls from referring doctors regarding the admission or transfer of patients to the SEU and ensuring this is communicated effectively to the on-take clinical team Collect personal and confidential information from patients or relatives in order to complete the admissions process. Data may be collected at the SEU Triage reception area or directly from seriously ill patients who have been taken directly to a trolley or bed within the unit. To accurately record and input information into the Trusts EPR system in a timely manner To collect and accurately input information into the SEU database To complete the admissions process within SEU Triage, printing labels and wristbands for all patients Scan patient documentation into correct patient records in EPR in accordance with Trust guidelines To ensure the tracking and requesting of medical notes for SEU patients File departmental records and organise the culling of filed notes in accordance with Trust guidelines To ensure that information on overseas patients is entered accurately onto EPR, to ensure appropriate charges are incurred Photocopying and other general office procedures To deal with general enquiries to the unit regarding patients, both internally and from external agencies such as Police, other health care workers and insurance companies ensuring that they are directed to the correct department of the Trust To work as part of the combined SEU team, providing administration cover where necessary at times of peak workload and / or unavoidable absences or shortages of staff as requested by the management team To understand own role and involvement in a Major Incident To contribute to own personal development, through attendance at mandatory training and annual appraisal To participate in the induction and training of new members of staff within the team

The overall purpose of this role is to provide a high quality, comprehensive and professional administration service in support of the clinical activities undertaken on the Surgical Emergency Unit. Main responsibilities To be responsible for the reception of patients, relatives and carers and ambulance staff in a calm, professional and polite manner To provide excellent customer care that demonstrates a caring and responsive approach to those attending the hospital. Use tact, diplomacy, understanding and compassion when communicating with patients and visitors who may be distressed To answer telephone calls from referring doctors regarding the admission or transfer of patients to the SEU and ensuring this is communicated effectively to the on-take clinical team Collect personal and confidential information from patients or relatives in order to complete the admissions process. Data may be collected at the SEU F-side nurses station or directly from seriously ill patients who have been taken directly to a trolley or bed within the unit. To accurately record and input information into the Trusts EPR system in a timely manner To complete the admissions process within SEU F-side, printing labels and wristbands for all patients Scan patient documentation into correct patient records in EPR in accordance with Trust guidelines To ensure the tracking and requesting of medical notes for SEU patients File departmental records and organise the culling of filed notes in accordance with Trust guidelines To ensure that information on overseas patients is entered accurately onto EPR, to ensure appropriate charges are incurred Photocopying and other general office procedures To deal with general enquiries to the unit regarding patients, both internally and from external agencies such as Police, other health care workers and insurance companies ensuring that they are directed to the correct department of the Trust To work as part of the combined SEU team, providing administration cover where necessary at times of peak workload and / or unavoidable absences or shortages of staff as requested by the management team To understand own role and involvement in a Major Incident To contribute to own personal development, through attendance at mandatory training and annual appraisal To participate in the induction and training of new members of staff within the team

Register patients on the ERS system and book appointment as required. Booking, cancelling, and rescheduling general clinics for the clinical team. Receiving and taking relevant action on telephone calls from patients, General Practitioners etc. Providing reassurance and support to patients and families by telephone and making judgements about finding appropriate solutions to problems, which requires the ability to be able to understand and explain basic medical procedures. Updating patient details and viewing events using Patient Administration System (EPR). Registering patients and making up new case notes as necessary. To liaise with other departments as required Arranging investigations, ensuring that these have been performed, results received and seen by relevant clinician and filing/redirection of all investigation results as appropriate Dealing with incoming post and phone calls requiring administrative support for patients, staff and external organisations promptly and efficiently. Assisting the Ophthalmology booking officers

First point of contact for patient, family members & visitors in person & via the telephone. Monitor who has has access to the ward to ensure that safeguarding policies & procedures are adhered to Taking calls from women regarding their pregnancies which require you be compassionate whilst ensuring the call is dealt with appropriately. Answering patient call buttons in the appropriate manner. Assisting clinical staff during emergencies on the ward Using the EPR system to book appointments, admit & transfer patients Use Badgernet system to maintain patient records Develop knowledge of patient pathways to ensure that correct procedures are adhered to whilst booking outpatient appointments & in-patient admissions Ensure that information on overseas patients is entered accurately onto EPR and communicated to the Overseas team, to ensure appropriate charges are processed Use ScanIt to move documents in patient's electronic notes Track patient notes Work closely with clinical staff to provide the best quality care for patients whilst they are under the care of the Maternity service Maintain stationary levels General admin duties

1. Monitor homecare prescription requests for the clinical area and organise paperwork to ensure repeat prescriptions are processed in a timely manner. 2. Monitor email accounts and prioritise queries as appropriate e.g. chasing medication deliveries, liaising with patients, referring to the clinical team as appropriate. 3. Manage, collate and send completed homecare prescriptions to the homecare delivery companies and OUH Pharmacy Homecare team on a daily basis. 4. Support the clinical teams in registering new patients to homecare. 5. Provide active listening, reassurance, and support to patients and/or carers by telephone regarding medicine-related concerns and communicating and updating these to the clinical team at each stage, as appropriate. 6. Support the governance processes within the clinical team e.g. incident reports submission, governance meetings 7. Ensure that the databases for patients receiving high-cost medications are adequately maintained including medication trackers and Elfin databases. 8. To be able to use a variety of computer software, including Microsoft Office for Windows and other basic web design packages and publishing software. 9. Assist in producing reports as necessary and participating in data collection. 10. Be accountable for own actions and work without supervision whilst the line manager is not available for advice when required. 11. Assist in the training of new staff, including temporary staff 12. Any other reasonable administrative duties agreed with the line manager 13. Scan all incoming post and other paperwork into EPR. 14. Dealing with incoming post and phone calls requiring administrative support for patients, staff and external organisations promptly and efficiently.

The Corporate Elective Access Team is looking to recruit to a team of 18 week validations clerks. We are looking for well-organized, motivated individuals to join our team as an 18 weeks validation clerk. This is a full time position (37.5 hours) in a service that is delivered across all sites of the Oxford University Hospitals Trust The post holder will be required to understand the principles of the administration processes of 18 week patient pathways and have the ability to review/validate data to verify pathway accuracy. We are looking for a flexible member of staff who is able to function in a busy environment, offering training to staff across the Trust in relation to Elective Access standards, and in accordance with the Government Access Targets and the Trusts Patient Access Policy. Due to the data entry/data quality nature of the post, the post holder requires an eye for detail and accuracy. The post holder will be expected to work with staff across the Trust to promote the importance of accurate 18 week data recording and to assist with 18 week training. Previous experience in an administration role will be required. Experience of using Cerner Millennium and an understanding of 18 weeks and elective access targets would be an advantage. This role is a full time role Monday to Friday and hours can be agreed between 8am and 6pm, occasional working outside of these hours and weekend working may be required.

First point of contact for patient, family members & visitors in person & via the telephone. Monitor who has has access to the ward to ensure that safeguarding policies & procedures are adhered to Taking calls from women regarding their pregnancies which require you be compassionate whilst ensuring the call is dealt with appropriately. Answering patient call buttons in the appropriate manner. Assisting clinical staff during emergencies on the ward Using the EPR system to book appointments, admit & transfer patients Use Badgernet system to maintain patient records Develop knowledge of patient pathways to ensure that correct procedures are adhered to whilst booking outpatient appointments & in-patient admissions Ensure that information on overseas patients is entered accurately onto EPR and communicated to the Overseas team, to ensure appropriate charges are processed Use ScanIt to move documents in patient's electronic notes Track patient notes Work closely with clinical staff to provide the best quality care for patients whilst they are under the care of the Maternity service Maintain stationary levels General admin duties

The Corporate Elective Access Team is looking to recruit to a team of 18 week validations clerks. We are looking for well-organized, motivated individuals to join our team as an 18 weeks validation clerk. This is a full time position (37.5 hours) in a service that is delivered across all sites of the Oxford University Hospitals Trust The post holder will be required to understand the principles of the administration processes of 18 week patient pathways and have the ability to review/validate data to verify pathway accuracy. We are looking for a flexible member of staff who is able to function in a busy environment, offering training to staff across the Trust in relation to Elective Access standards, and in accordance with the Government Access Targets and the Trusts Patient Access Policy. Due to the data entry/data quality nature of the post, the post holder requires an eye for detail and accuracy. The post holder will be expected to work with staff across the Trust to promote the importance of accurate 18 week data recording and to assist with 18 week training. Previous experience in an administration role will be required. Experience of using Cerner Millennium and an understanding of 18 weeks and elective access targets would be an advantage. This role is a full time role Monday to Friday and hours can be agreed between 8am and 6pm, occasional working outside of these hours and weekend working may be required.

Duties and responsibilities for the post To prepare clinic schedules and associated paperwork for screening. Print out all relevant clinic forms for both the mobile and static units, on a daily basis. Dispatch invitations for screening at the appropriate time. To update personal details and enter results from the screening episode onto the NBSS computer system, ensuring the client receives the correct result in line with the Right Results Policy. To print out GP reports and ensure their dispatch to individual practices. To update deductions, including clients who are deceased or who have moved out of the Oxfordshire area. To answer queries from clients or GP practices. To deal with changes of appointments by post, telephone, email or in person, amending details on the NBSS computer system to ensure accuracy. To deal efficiently and pleasantly with the variety of incoming calls, taking accurate messages where necessary, whilst maintaining patient confidentiality and displaying awareness of the Data Protection Act. To be responsible for giving accurate information to clients, in accordance with agreed policies and guidelines, within the NHSBSP, demonstrating sensitivity in order to allay the anxieties that women frequently have about breast screening. To register those women to be screened outside normal batch routines and book appointments, using the NBSS computer system. To retrieve and file films in the breast screening and symptomatic systems before and after a screening or symptomatic appointment. Culling of files from the filing system. Send for previous screening or symptomatic films from outside the Trust as necessary. Filing would include the use of a file room ladder and stool. To organise the incoming and outgoing post for the department. To photo-copy maps and letterheads on a daily basis, ready for clinic preparation. To cover reception for the Breast Clinic on Monday mornings, Wednesday and Thursday afternoons finishing at 6.00pm. To take responsibility for personal development, attending training courses as part of the NHSBSP and Trust mandatory training where appropriate, and as relevant to the post. To perform any other duties associated with the smooth running of the unit, appropriate to the grade and nature of the post, as requested by the Senior Staff. To ensure that the NHSBSP Guidelines and policies are followed.

The overall purpose of this role is to provide a high quality, comprehensive and professional administration service in support of the clinical activities undertaken on the Surgical Emergency Unit. Main responsibilities To be responsible for the reception of patients, relatives and carers and ambulance staff in a calm, professional and polite manner To provide excellent customer care that demonstrates a caring and responsive approach to those attending the hospital. Use tact, diplomacy, understanding and compassion when communicating with patients and visitors who may be distressed To answer telephone calls from referring doctors regarding the admission or transfer of patients to the SEU and ensuring this is communicated effectively to the on-take clinical team Collect personal and confidential information from patients or relatives in order to complete the admissions process. Data may be collected at the SEU Triage reception area or directly from seriously ill patients who have been taken directly to a trolley or bed within the unit. To accurately record and input information into the Trusts EPR system in a timely manner To collect and accurately input information into the SEU database To complete the admissions process within SEU Triage, printing labels and wristbands for all patients Scan patient documentation into correct patient records in EPR in accordance with Trust guidelines To ensure the tracking and requesting of medical notes for SEU patients File departmental records and organise the culling of filed notes in accordance with Trust guidelines To ensure that information on overseas patients is entered accurately onto EPR, to ensure appropriate charges are incurred Photocopying and other general office procedures To deal with general enquiries to the unit regarding patients, both internally and from external agencies such as Police, other health care workers and insurance companies ensuring that they are directed to the correct department of the Trust To work as part of the combined SEU team, providing administration cover where necessary at times of peak workload and / or unavoidable absences or shortages of staff as requested by the management team To understand own role and involvement in a Major Incident To contribute to own personal development, through attendance at mandatory training and annual appraisal To participate in the induction and training of new members of staff within the team