JOB TITLE: MEDICAL SECRETARY REPORTS TO: PRACTICE MANAGER Job Summary: To contribute to the delivery of patient care, in collabor.....
JOB TITLE: MEDICAL SECRETARY REPORTS TO: PRACTICE MANAGER Job Summary: To contribute to the delivery of patient care, in collaboration with, clinical and non-clinical staff, within the Practice environment, and in conjunction with appropriate external organisations. To provide general secretarial support to the Doctors and Health Professionals involving word processing and audio typing skills with general clerical work. To provide effective and efficient Secretarial support to the partners and other Professional Staff. Job Responsibilities: To provide an efficient audio, copy typing and word processing service for GPs and Health Professionals as required. This includes the typing of letters, reports, patient referrals, minutes, memorandums, etc. in an accurate and quality manner. To administer patient referrals making appropriate use of information technology. To assist the Partners with all clerical and administrative duties of the practice. To work in accordance with written protocols To make appointments, including Choose & Book, as required. To handle appropriate incoming and outgoing internal and external mails and action accordingly To establish and maintain filing and administrative systems so that written or computer information is easily accessible and secure. To retrieve medical records and assist the completion of medical/insurance records. To electronically file patient correspondence in patient medical records. To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries. To liaise with patients, hospitals, Social Services, and other outside agencies To maintain the computer clinic system in an accurate and secure manner. To follow systems for data security and protection Photocopying, facsimile & filing duties. To assist with providing cover for members of the secretarial team during periods of sickness and annual leave. To receive and dispatch mail relating to secretarial enquires and maintain a pending system as required e.g. awaiting invoice payments before the work is activated Process payment transactions according to Practice policy Ability to work in a team & communicate with people at all levels Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data Health & Safety: All employees are subject to the requirements of the Health and Safety at Work Act. The post-holder is required to ensure, as an employee, that his/her work methods do not endanger other people or themselves. The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, the practice Health & Safety Manual, and the practice Infection Control policy and published procedures. This will include: Using personal security systems within the workplace according to Practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Actively reporting of health and safety hazards and infection hazards immediately when recognised Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role Undertaking periodic infection control training (minimum annually) Reporting potential risks identified Equality and Diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Personal/Professional Development: The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work Quality: The post-holder will strive to maintain quality within the Practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources Contribution to the Implementation of Services: The post-holder will: Apply Practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate This Job Description may be reviewed in the light of changed service needs and developments. Any changes will be full discussed with the post-holder. The post-holder may be required to carry out other duties appropriate with the post.
