Total 21 Others level Administrative / Clerical job vacancies in Leamington Spa, Warwickshire, CV31 3HJ

Main Duties Answering any telephone enquiries in a polite and efficient manner Filing results in patient files Ordering patient files and notes Ensuring that all patients have up to date VTE forms Maintaining up to date information on the Trusts computer systems (e.g. Healthroster, Lorenzo and Digit) Liaise with other members of the multi-disciplinary team, such as secretaries, social services etc. Requesting and obtaining patient records and x-rays Booking patient transport as required Booking and rescheduling patient appointments when required Direct admissions to the ward Photocopying, scanning and faxing documents as required Provide clerical support to the Ward Manager Deliver referrals to the relevant departments Make any relevant follow up appointments for patients Assist with lunchtime service Log any maintenance work as when required Demonstrates own work duties to new starters Service Improvement and Audit To carry out ward based audits of aspects of patient care that relate to the role of ward administrator e.g. booking of procedures and outpatient follow up in order to improve the service provided to patients. To provide clerical support to the nursing staff on the ward for audits that they carry out. To carry out the coding of all the ad hoc/ward patients that are seen on the surgical unit and support the work of the coding department Housekeeping Duties To order stationary and general supplies to ensure the ward area is adequately covered To ensure the nursing station/ward clerk area are kept generally tidy Communications and Working Relationships To communicate with others in a polite and courteous manner at all times The post-holder will be expected to communicate with medical and nursing staff and also with patients, relatives, carers and other members of the public The post holder should maintain patient confidentiality at all times The post holder will be expected to act in accordance with all Trust policies and procedures at all times

What's involved with this role:

Temporary Human Resources Officer/Admin

Job Ref: N Warwickshire 5256407

Pay Rate: Up to £16.25 per hour PAYE depending on experience

Hours per week: 37 Monday - Friday, 8.45am to 5pm

Role Length: This opening assignment is for 5-6 months

City: Atherstone, Warwickshire

Hybrid working – 3 days a week in the office

Pay rate negotiable for the right candidate – Please state expected pay rate on your CV.

The purpose of the role is to provide HR advice and support to Directors, Principal Officers and individual staff in line with Council policies, procedures, employment legislation and national and local conditions of service. To be accountable to the HR Manager for the implementation and monitoring of HR policies and practices across the organisation, with specific responsibility for individual divisions.

Key Responsibilities:

Provide professional advice and guidance to Managers on the application of HR policies, procedures and relevant employment legislation, ensuring that a consistent organisational approach is adopted throughout the Council.
Under the direction of the HR Manager to handle casework with Managers, providing advice and support on performance, disciplinary, grievance, dignity at work and sickness absence issues.
Manage the training and development function in relation to specified divisions, including analysing their training and development needs, providing advice and guidance to managers and employees on personal development and reviewing the effectiveness of training undertaken. In conjunction with HR colleagues, to design and deliver corporate training in line with organisational needs.
Assist with the implementation of sickness absence processes within specified Divisions, including the provision of management data and meetings with senior managers to identify areas of concern.
Work with Occupational Health to get comprehensive and timely reports when required, and to personally handle casework with managers, providing advice and support on sickness absence issues. To arrange counselling support where appropriate.
Contribute to the research and development of new and revised policies and procedures, including adapting and adjusting policies to meet legislation, best practice and organisational needs. To take the lead role on specific policies where required by the HR Manager.
Liaise with trade unions on case work where required.
Advise and support both the manager and employee in relation to the Council’s maternity, paternity, adoption and parental leave policies.
Support the HR Manager to deliver the apprenticeship scheme, work experience and work placements, as required.
Participate in recruitment interviewing where specific support is requested or required, ensuring a fair and equitable process is undertaken, and managers are provided with a development opportunity.



Qualifications:

Hold a CIPD Level 5 Intermediate Certificate/Diploma in Human Resource Management, or equivalent.



Skills & Experience:

Minimum of 12 months recent experience in a similar role or context and ideally within a public sector organisation.
Experience of working with Human Resource issues in a similar sized organisation.
Experience of working in HR in local government/public sector highly desirable.
Experience of providing HR related advice to managers.
Sound knowledge and understanding of the application of employment legislation and HR policies, procedures and best practice.
Able to explain the application of policies and procedures in a clear and structured manner.
Able to coach managers to build their knowledge and confidence in applying HR policies and procedures.
Able to influence and persuade others while maintaining positive relationships.
Sound knowledge and understanding of the application of employment legislation and HR policies, procedures and best practice.
Strong IT skills including Microsoft packages or equivalent (e.g. G Suite, Adobe Pro).


Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.


Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

Clients are generally looking for candidates who are local to, or who can commute easily to the place of work. It will help your application if your CV states, in broad terms, where you reside – there is no need for a full address.

Please feel free to apply to us direct via jobs@tclrec.com by quoting the job reference and exact job title.

To help speed up the process of uploading your CV to the client we would ask that you send us your CV in Word format (or equivalent) if possible, not as a PDF.

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension, you will be working at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than umbrella pay terms. We do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.

Due to the number of CVs being sent to us under current market conditions, unfortunately we cannot respond to all applications. If you have not heard from us within 3 working days, please assume that you have not been shortlisted on this occasion. We will, however, be very happy to receive future applications from you for other roles.











S


1

Job Ref: N Warwickshire 5256407


Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.

Personal Trainer
Rugby FWC | Fitness | Permanent | Part time |
Between £28,512.64 and £39,108.16 OTE, depending on experience

If you're a Wellbeing Personal Trainer who's ambitious and caring, you'll love being a part of Nuffield Health. As the UK's largest Healthcare Charity, we offer somewhere you can grow while you're making a lasting difference to people's lives. Plus, we'll give you paid holiday and you won't have to pay a fee to train clients at our facilities.

As a Wellbeing Personal Trainer at our Rugby Fitness and Wellbeing Centre, you're confident, outgoing and approachable. Whether you've been training for a while or just recently qualified, it's important that you've achieved REPs Level 3 or CIMSPA Practitioner (or above). A natural communicator, you're great at listening, understanding and explaining things.

As a Wellbeing Personal Trainer, you will:

• Have full access to Nuffield Health's incredible range of services

• Connect with and motivate members to reach their fitness goals and maintain a healthier lifestyle

• Be confident about delivering a range of sessions and consultations

• Carry out high-quality inductions, health MOTs, group and personal training sessions, and general gym duties

• Enjoy clear career progression with unrivalled opportunities to move onwards and upwards

• Explore opportunities to progress into a Wellbeing Lead and management roles

Whilst on probation all contracts will be a minimum of 16 gym floor hours, this is to ensure you earn a guaranteed minimum salary. Your earning will increase as you establish your PT clients and improve your earning potential.

PT sessions have a sliding scale, the more you deliver the more your take home earning potential is.

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. From free gym membership to physiotherapy, private healthcare, financial wellbeing advice and more. At Nuffield Health, we take care of what's important to you.

Join Nuffield Health and create the future you want, today.

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it's a good idea to apply right away to ensure you're considered for this role.

It starts with you

What's involved with this role:

Temporary Tenancy Support Assistant/Admin – Housing

Job Ref: Rugby TCL RQ1376001

Pay Rate: £13.69 per hour PAYE

Hours per week: 37 Monday to Friday, normal working hours

Role Length: This opening assignment is for 2-3 months

City: Rugby, Warwickshire

Basic DBS required

The purpose of the role is to assist the Tenancy Support Officer to provide intensive support to tenants who are already living in homes provided by Rugby Borough Council who have complex needs to ensure they have a support plan that meets their needs.

Key responsibilities:

Assist the Tenancy Support Officer in providing a tenancy support service that enables tenants with complex needs to sustain their tenancy and live independently.
Contribute as a member of the wider team in creating a positive working environment.
Work as part of a multi-agency team to ensure all efforts are made to support customers in fulfilling their individual support plans.
Ensure that customer care is maintained to the agreed standards according to the Council’s purpose, aims and values.
Contribute to the delivery of a comprehensive Housing Service in accordance with the Council’s policies and procedures.
Deliver tenancy support service in partnership with internal departments and external organisations to all customers referred to the service.
Develop individual support plans with customers and support them to engage and adhere to them from the start of their tenancy.
Work closely with the Housing Management, Customer Advice and Support Team to provide a seamless customer journey through the service as a whole.
Work with all customers accessing the service around income maximisation and money management.
Maintain good knowledge and understanding of the services delivered in the locality that customers are able to access.
Maintain a good understanding of benefits, grants and awards that customers could be eligible for.



Qualifications:

5 GCSE's, Grades A-C, or equivalent including English and Mathematics.



Skills & Experience:

A minimum of 2 years relevant experience in a customer focused environment.
Have an understanding of the current housing issues and the local and national political and social framework within which local authority housing services operate.
Previous experience dealing with the public both face to face and by telephone with a varying customer base.
Ability to effectively communicate with residents, staff and other organisations, both verbally and in writing.
Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).

Full UK driving licence require for this role.



Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.


Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

Clients are generally looking for candidates who are local to, or who can commute easily to the place of work. It will help your application if your CV states, in broad terms, where you reside – there is no need for a full address.

Please feel free to apply to us direct via jobs@tclrec.com by quoting the job reference and exact job title.

To help speed up the process of uploading your CV to the client we would ask that you send us your CV in Word format (or equivalent) if possible, not as a PDF.

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension, you will be working at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than umbrella pay terms. We do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.

Due to the number of CVs being sent to us under current market conditions, unfortunately we cannot respond to all applications. If you have not heard from us within 3 working days, please assume that you have not been shortlisted on this occasion. We will, however, be very happy to receive future applications from you for other roles.











S




1

Job Ref: Rugby TCL RQ1376001


Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.

Job Description


Job Reference: JH/JR/WKH

Job Title: Personal Assistant

Responsible to: Directly accountable to and taking direction from the employer

Hours: 35 hours a week including sleep ins

Work Pattern: Day shifts: 7am to 9pm

Waking and sleep in shifts: 9pm to 7am

Hourly Rate of Pay: £12 per hour
£11.44 per hour sleep in

Based at: Own bungalow (employer’s home address) in Bedworth

Job Purpose

To work one to one with an adult with an Acquired Brain Injury. He has a great sense of humour and has brought his own bungalow that is fully adapted. The purpose is to build a trusting professional relationship with the gentleman. To support him in day to day living and health needs and develop his quality of life. The gentleman enjoys good food and good company, TV, fishing, shopping, gardening, camping and going to the gym and exercising.

The gentleman does have his own automatic motability vehicle which staff can use for travelling distances with him, therefore a driving licence is preferable (but not essential as public transport and walking are options)

Main duties

To support with
- Personal care
- Assisting medication
- Day to day activities and day to day living
- Rehabilitation
- Cooking (the gentleman will require full support with cooking)
- Cleaning
- Washing and ironing
- Shopping
- Transfers whilst in and out of the wheelchair
- Gentleman has a tracking hoist with a raised bath
- Support and attend health care appointments
- Family visit
- Fishing
- Day Trip’s
- Disco
- Managing challenging behaviour

To perform such other duties as may reasonably be required.


Personal Specification:

Have experience of working with vulnerable adults.
Flexible in the hours and times that you can work.
Have a good sense of humour and enjoy a friendly joke.
Be patient and supportive.
Be friendly and outgoing.
Be honest, reliable and trustworthy.
Be respectful of the employer’s dignity, at all times.
Understand the need for privacy and confidentiality.
You should have a thorough understanding of personal safety.
Excellent communication skills and interpersonal skills.
A willingness to undergo any training highlighted by the employer.
You should have some knowledge and understanding of risks.
Have an awareness and knowledge of equal opportunities.
Resilience and awareness of triggers in managing some behaviours that challenge.


Special Conditions

This post is subject to satisfactory references and an enhanced DBS check at the Employers request prior to commencing employment. This is confidential and at no cost to yourself.

The offer will be made subject to satisfactory references.

The post carries a 6 month’s probationary period.

Disclaimer

The Rowan Organisation is acting on behalf of a third party and will not be your employer, nor responsible for any actions arising out of your employment.

Are you looking for a professional job which makes a difference?

This is a fantastic opportunity for someone looking to use existing supportive and organizational skills to really make a difference.
The role involves working with our client, providing administrative support, sighted guidance and driving support thus facilitating their own professional role.
The client is blind Assistant Finance Manager working in the Rugby and Lutterworth area seeking a PA/Support worker to provide support.

Work Schedule:
1 day in the office (Monday)
4 days working from the clients home.

About the Role:
• Support with administration duties including, but not limited to; note taking, collecting photocopies, taking minutes of meetings, typing up minutes, proof reading, filing, organising paperwork into plastic files
• Carrying folders/documents, to empty individuals office bin (due to mobility constraints)
• Act as a sighted guide for individual when she is out on visits (as well as in the office); give verbal ques such as step left/right, identify steps going up or down, open doors, trip hazards, read aloud signage/directions etc.
• Drive or travel with individual to all appointments – internally & externally
• Making refreshments throughout the day
• Inputting information into departmental software system (some training provided)
• Attend training and development sessions as and when needed.

About You:
· You will be able to demonstrate:
· A high level of written/verbal communication and professionalism
· Excellent computer skills
· Full UK driving licence and use of own car
· Have strong typing skills and the ability to take act as a scribe for our client.
· Have a valid DBS and be able to provide proof (required, preferably on the updating register
· Demonstrate a high level of trust, integrity with a good understanding of confidentiality
· Punctual, organised and reliable
· Excellent observational skills, with an eye for detail
· Adaptable to change
· Proactive and able to use your own initiative

Hours and Benefits:
Rate of Pay: £14.35
Working hours are up to 37.5 hours weekly Monday to Friday 8am to 4pm, 30 minutes for lunch.
Pension contributions are supported and holiday entitlement is made.

If all of the above appeals to you, please do not hesitate to get in touch with us.

Proud member of the Disability Confident employer scheme

Skills and Experience: Knowledge and experience of Microsoft Office systems is essential whilst training will be provided for in-house systems such as Carenotes, Big Hand dictations, etc. Previous administration/secretarial skills required along with excellent communication and IT skills. This role is based at site and due to the service being spread over a number of sites across Coventry and Warwickshire, you may be required to travel to support service delivery, or attend training, for which travel expenses would be paid. Interviews will take place face-to-face. For informal discussion or further information, please contact: Hannah Guest - Admin Team Co-ordinators

What's involved with this role:

Temporary Human Resources Officer/Admin

Job Ref: N Warwickshire 5252867

Pay Rate: Up to £16.25 per hour PAYE depending on experience

Hours per week: 37 Monday - Friday, 8.45am to 5pm

Role Length: This opening assignment is for 5-6 months

City: Atherstone, Warwickshire

Hybrid working

Pay rate negotiable for the right candidate – Please state expected pay rate on your CV.

The purpose of the role is to provide HR advice and support to Directors, Principal Officers and individual staff in line with Council policies, procedures, employment legislation and national and local conditions of service. To be accountable to the HR Manager for the implementation and monitoring of HR policies and practices across the organisation, with specific responsibility for individual divisions.

Key Responsibilities:

Provide professional advice and guidance to Managers on the application of HR policies, procedures and relevant employment legislation, ensuring that a consistent organisational approach is adopted throughout the Council.
Under the direction of the HR Manager to handle casework with Managers, providing advice and support on performance, disciplinary, grievance, dignity at work and sickness absence issues.
Manage the training and development function in relation to specified divisions, including analysing their training and development needs, providing advice and guidance to managers and employees on personal development and reviewing the effectiveness of training undertaken. In conjunction with HR colleagues, to design and deliver corporate training in line with organisational needs.
Assist with the implementation of sickness absence processes within specified Divisions, including the provision of management data and meetings with senior managers to identify areas of concern.
Work with Occupational Health to get comprehensive and timely reports when required, and to personally handle casework with managers, providing advice and support on sickness absence issues. To arrange counselling support where appropriate.
Contribute to the research and development of new and revised policies and procedures, including adapting and adjusting policies to meet legislation, best practice and organisational needs. To take the lead role on specific policies where required by the HR Manager.
Liaise with trade unions on case work where required.
Advise and support both the manager and employee in relation to the Council’s maternity, paternity, adoption and parental leave policies.
Support the HR Manager to deliver the apprenticeship scheme, work experience and work placements, as required.
Participate in recruitment interviewing where specific support is requested or required, ensuring a fair and equitable process is undertaken, and managers are provided with a development opportunity.



NB: Please feel free to apply to us direct via jobs@tclrec.com by quoting the job reference and job title exactly.

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF.

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.

Due to the number of CVs being sent to us under current market conditions, we cannot, unfortunately, respond to all applications. If, therefore, you have not heard from us within 3 days please make a working assumption that you have not been shortlisted on this occasion. We will, however, be very happy to receive future applications from you for other roles.



Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.


Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:

Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.



Qualifications:

Hold a CIPD Level 5 Intermediate Certificate/Diploma in Human Resource Management, or equivalent.



Skills & Experience:

Minimum of 12 months recent experience in a similar role or context and ideally within a public sector organisation.
Experience of working with Human Resource issues in a similar sized organisation.
Experience of providing HR related advice to managers.
Experience in IT applications, including Microsoft Office and computerised HR systems.
Sound knowledge and understanding of the application of employment legislation and HR policies, procedures and best practice.
Able to explain the application of policies and procedures in a clear and structured manner.
Able to coach managers to build their knowledge and confidence in applying HR policies and procedures.
Able to influence and persuade others while maintaining positive relationships.
Sound knowledge and understanding of the application of employment legislation and HR policies, procedures and best practice.
Strong IT skills including Microsoft packages or equivalent (e.g. G Suite, Adobe Pro).





S




1

Job Ref: N Warwickshire 5252867


Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.

Are you looking for a professional job which makes a difference?

This is a fantastic opportunity for someone looking to use existing supportive and organizational skills to really make a difference.
The role involves working with our client, providing administrative support, sighted guidance and driving support thus facilitating their own professional role.
The client is blind Assistant Finance Manager working in the Rugby and Lutterworth area seeking a PA/Support worker to provide support.

Work Schedule:
1 day in the office (Monday)
4 days working from the clients home.

About the Role:
• Support with administration duties including, but not limited to; note taking, collecting photocopies, taking minutes of meetings, typing up minutes, proof reading, filing, organising paperwork into plastic files
• Carrying folders/documents, to empty individuals office bin (due to mobility constraints)
• Act as a sighted guide for individual when she is out on visits (as well as in the office); give verbal ques such as step left/right, identify steps going up or down, open doors, trip hazards, read aloud signage/directions etc.
• Drive or travel with individual to all appointments – internally & externally
• Making refreshments throughout the day
• Inputting information into departmental software system (some training provided)
• Attend training and development sessions as and when needed.

About You:
· You will be able to demonstrate:
· A high level of written/verbal communication and professionalism
· Excellent computer skills
· Full UK driving licence and use of own car
· Have strong typing skills and the ability to take act as a scribe for our client.
· Have a valid DBS and be able to provide proof (required, preferably on the updating register
· Demonstrate a high level of trust, integrity with a good understanding of confidentiality
· Punctual, organised and reliable
· Excellent observational skills, with an eye for detail
· Adaptable to change
· Proactive and able to use your own initiative

Hours and Benefits:
Rate of Pay: £14.35
Working hours are up to 37.5 hours weekly Monday to Friday 8am to 4pm, 30 minutes for lunch.
Pension contributions are supported and holiday entitlement is made.

If all of the above appeals to you, please do not hesitate to get in touch with us.

Proud member of the Disability Confident employer scheme

Why Serco:
Meaningful and vital work: In this position, your work is vital to the business, in terms of decisions and growth. You will gain a world of opportunity working for a globally operating business delivering essential services across 5 vital sectors, personal growth, achievement and development won’t be hard to find. You'll also work with great people. You’ll find yourself working in a highly motivated, supportive environment where no two days are the same, with experienced colleagues who strive for excellence.
HR Data Administration Team LeadHybrid – attached to the Solihull officeFull Time, Permanent Salary
- £35,000
- £37,622 (dependant on experience) Here at Serco, we are looking for an organised and enthusiastic HR Data Administrator Team Lead who will provide an accurate and efficient core HR administrator service for approximately 25,000 employees. You will work in unison with the HR Service Centre Team, to achieve or exceed the SLA targets by coordinating the team’s daily work tasks, identifying opportunities for improving processes and developing the team of HR Administrators.
In this key role, you will support team members with their day-to-day work tasks / service requests and develop their skills and knowledge to ensure an active, realistic succession plan is in operation. As well as ensuring the service requests are well organised, prioritised and delegated to team members on a daily basis ensuring work is complete with the agreed SLAs.
As part of this you’ll:


- Support team members with processing employee data and maintaining organisational structures in SAP HCM (PA & OM).
- Ensure SLAs/ KPIs are successfully achieved.
- Set the teams annual objectives and undertake monthly catchups with team members.
- Co-ordinate project and BAU activities
- Regularly feedback service requirements to the HRIS manager.
- Provide guidance, support and impact analysis for BAU activities that impact organisational and people data across the Serco landscape.
- Collaborate with stakeholders to ensure that projects which impact HR systems, data or processes are successfully transitioned to BAU.
- Recommend changes to systems, processes, forms etc that improve customer experience.
- Ensure data is transacted appropriately in core HR platform and interfaces correctly to downstream systems.
- Manage escalations and complaints and raise any concerns/ risks appropriately.


What you’ll need to do the role:


- A good understanding of common HR processes with a track record and sound knowledge of HRIS solutions and utilisation of same in a complex multi-site, multi-national matrix type business environment.
- Strong problem analysis, stakeholder management and project management skills, with the ability to change priorities in line with fluctuating business demands. You will also be able to influence and work collaboratively across multi-functional teams and effectively manage direct and indirect team efforts.
- Have in-depth understanding of all Serco Corporate systems that hold people and organisational data on both a regional and global basis, and how the systems interact with each other.
- Experience leading teams and working to SLAs and meeting KPIs.
- Knowledge and experience of SAP HCM.
- Knowledge and experience of SNOW (ServiceNow) or other ticketing tools.
- Knowledge of the employee life cycle and experience of administrating changes and updates.
- Good working knowledge of Excel.
- Have an up to date understanding and application of employment law and HR best practice, as well as generic payroll systems knowledge.


Why Serco:
Meaningful and vital work: In this position, your work is vital to the business, in terms of decisions and growth. You will gain a world of opportunity working for a globally operating business delivering essential services across 5 vital sectors, personal growth, achievement and development won’t be hard to find. You'll also work with great people. You’ll find yourself working in a highly motivated, supportive environment where no two days are the same, with experienced colleagues who strive for excellence.
What we offer:


- 25 days annual leave plus bank holidays.
- Annual leave purchase scheme.
- Up to 6% contributory pension scheme
- Flexible working options.
- Free onsite parking.
- Serco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Health Cash Plans, free flu jabs and more.



About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

Apply
Please click on the apply button to be taken to our careers website

Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.

We see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates. We’re a proud holder of the Silver Inclusive Employer Standard and we actively encourage applications from females, those with disabilities or from an ethnic minority background.

What we offer:

· 25 days annual leave plus bank holidays.
· Annual leave purchase scheme.
· Up to 6% contributory pension scheme
· Flexible working options.
· Free onsite parking.
· Serco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.
· A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Health Cash Plans, free flu jabs and more.

Proud member of the Disability Confident employer scheme

Skills and Experience: Knowledge and experience of Microsoft Office systems is essential whilst training will be provided for in-house systems such as Carenotes, Big Hand dictations, etc. Previous administration/secretarial skills required along with excellent communication and IT skills. This role is based at site and due to the service being spread over a number of sites across Coventry and Warwickshire, you may be required to travel to support service delivery, or attend training, for which travel expenses would be paid. Interviews will take place face-to-face. For informal discussion or further information, please contact: Hannah Guest - Admin Team Co-ordinators

Duties and Responsibilities: Arrange meetings Take minutes in meetings Ensure actions from meetings are completed In a timely manner Send out meeting agendas and associated papers out documents Act as a contact point for the PCN Send/receive e-mail's on behalf of the Clinical Director and PCN Strategic Manager where appropriate Complete actions for Clinical Director and PCN Strategic Manager where appropriate Keep Teams groups and documents updated Provide admin support to other leadership positions within the PCN where required Work closely with the Social Prescribers and Health and Wellbeing Coaches Supporting the PCN leadership team to look at population health intelligence to help proactively identify and deliver personalised care Work with the GPs and other primary care professionals within the PCN to help support them in identifying and managing a caseload of patients, and where required and as appropriate, refer people onward to other health professionals within the PCN Raise awareness within the PCN of shared decision-making and decision support tools Raise awareness of how to identify patients who may benefit from shared decision making and support PCN staff and patients to be more prepared to have shared decision-making conversations. Core Competencies: Strong IT skills able to produce and format MS Word, Excel and PowerPoint documents Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment Effective time management able to meet deadlines Problem solving - able to develop and deliver solutions Team Player ability to work in a team to deliver shared objectives Communication ability to communicate and engage with shareholders and to communicate and engage with other external organisations and people Key Working Relationships and Communications SWGP Director of Planning and Delivery Primary Care Network Clinical Director Primary Care Network Operations Manager Practice Managers General Practitioners and other practice clinicians CCG NHS England and its local offers Patients & public stakeholders, including patient participation groups Relevant representative committees (e.g. LMC, LDC, LOC, LPC) Healthcare providers including NHS, third sector and voluntary providers

Job Title: Museum Curator (Admin and Clerical)
Salary: £18.42 P/H LTD Umbrella
Hours: 37
Type: Temporary Ongoing
Location: Nuneaton, CV11
Start Date: ASAP
Work Pattern: 09:00am - 17:00pm

Join our client's dynamic team as a Curator at a key institution dedicated to preserving and enhancing public appreciation of our rich cultural heritage. In this vital role, you'll manage day-to-day care and documentation of the museum's collections, supporting our vision through vibrant exhibitions, engaging events, and extensive outreach programs. This position offers a unique opportunity to lead initiatives that enrich community engagement and ensure the accessibility of our collections to a diverse audience.
Key Duties and Responsibilities:

• Manage and document museum collections using both traditional and digital systems to meet industry standards.
• Implement preventative conservation programs to ensure the care and longevity of the collections.
• Drive audience engagement through innovative exhibition planning and execution.
• Supervise and mentor volunteers and contractors, ensuring best practices in collections management.
• Contribute to grant writing and fundraising efforts to secure additional resources for museum initiatives.
• Act as a key holder, managing security and emergency protocols for the museum facilities.

Requirements:

• Degree in History, Archaeology, Anthropology, Art History, or a related field; postgraduate qualification in Museum Studies preferred.
• Proven experience in museum or gallery settings, particularly in collections care, exhibition management, and public engagement.
• Strong IT skills, including proficiency in Microsoft Office and collections databases.
• Excellent communication, organisational, and interpersonal skills.
• Flexibility to work irregular hours as needed, including evenings and weekends.

If you require any additional information regarding the position, please call David at Service Care Solutions on 01772 208 966 or send an E-Mail to david.jones@servicecare.org.uk

Are you passionate about making a difference in the lives of care experienced young people? We are looking for a highly motivated and dedicated individual to join a local authority as a Personal Advisor, and the right candidate to join us in empowering and supporting care experienced young people as they transition into adulthood and independence.

As a Personal Advisor, you will play a pivotal role in assisting care experienced young people on their journey to independence. You will provide holistic support, supporting them as a trusted mentor, advocate, and guide throughout their transition period into adult life.

Salary: £28,770 - £31,364 per annum

Region: Warwick

Hours: Full time on a permanent contract

Your responsibilities will include:

• Building meaningful relationships: Establishing a strong rapport with care experienced young people, earning their trust and respect while demonstrating empathy and understanding.
• Creating individual pathway plans tailored to each young person's needs, goals, and aspirations. Assisting them in developing life skills, accessing education, training, and employment opportunities, and promoting their overall well-being. You will also be responsible for ensuring that our young people are aware of and access all their entitlements through the local offer for care leavers.
• Advocacy and representation: Championing the rights and needs of care experienced young people, advocating for their voices to be heard and influencing positive change.
• Partnership working: Collaborating with a variety of partner agencies and organisations to ensure coordinated and seamless support for our young people.
• Empowerment and resilience-building: There is the potential for facilitating workshops, training sessions, and group activities that enhance life skills, emotional well-being, and self-confidence among care experienced young people

Key Requirements:

• A background in youth work, advocacy, or a first hand understanding of care experienced young people, which will enable you to relate to their experiences and challenges they face
• Excellent communication and interpersonal skills, allowing you to build strong relationships and engage effectively with a diverse range of individuals.
• Strong organisational and time management abilities to ensure the efficient delivery of support services.
• Flexibility to work evenings and weekends, when/if required on occasions.
• The role entails travelling both within Warwickshire and out of county, therefore regular access to a vehicle will be required.

If you are interested or know of anyone who may be, please contact Kat at Service Care Solutions on 01772208964 or email me at kat.shah@servicecare.org.uk.

Service Care Solutions also offers a £250 referral bonus! So if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed.

Proud member of the Disability Confident employer scheme

Job Title: Customer Service Team Leader (Admin and Clerical)
Salary: £17.64 P/H LTD Umbrella
Hours: 37
Type: Temporary Ongoing
Location: Leamington Spa, CV32
Start Date: ASAP
Work Pattern: Monday - Friday | 08:45am - 17:15pm

A dynamic Customer Services Team Leader is sought to manage a dedicated customer service team. This critical role involves enhancing team performance to achieve superior customer satisfaction and support levels. The successful candidate will use their leadership skills to mentor and grow the team, address customer inquiries, and implement measures to increase service quality and operational efficiency.
Key Duties and Responsibilities:

• Develop and sustain Resident Engagement through various channels, including Resident Initiating Groups.
• Respond objectively and positively to customer communications, including complaints.
• Manage and inspire a team towards achieving excellence in customer service.
• Compile performance data to aid in practice improvement across the team.
• Handle escalated customer complaints and enquiries, providing effective and timely resolutions.
• Monitor and analyse team performance, identifying areas for improvement and implementing strategies to enhance service quality.
• Collaborate with other departments to streamline customer service processes and improve overall customer satisfaction.
• Ensure compliance with company policies and industry regulations.
• Develop and maintain in-depth product and service knowledge to provide expert advice and support to both team members and customers.

Requirements

• Proven experience as a Customer Services Team Leader or similar leadership role in a customer service environment.
• Strong problem-solving and conflict resolution abilities, with a customer-centric approach.
• Proficiency in CRM software and Microsoft Office Suite.
• [Desirable] proven in-depth experience in complaints case management, including cases from the Housing Ombudsman Service and the Local Government & Social Care Ombudsman Service.
• [Desirable] At least 2-3 years of experience in Resident Engagement within a social housing context.

If you require any additional information regarding the position, please call David at Service Care Solutions on 01772 208 966 or send an E-Mail to david.jones@servicecare.org.uk

Proud member of the Disability Confident employer scheme