Total 8 Others level Administrative / Clerical job vacancies in PR7 6RA

Duties to include but not be limited to: Demonstrate an approachable, courteous, efficient appointment service to all Health Care Professions, patients, carers and relatives. Actively contribute towards service development. Maintain good communication skills when dealing with colleagues, patients, relatives, carers and other health care professions, utilising a variety of communication methods including verbal and electronic. Constructively managing barriers to effective communication. Use initiative to resolve conflicts in a mutually agreeable way, escalating to management where necessary. Maintain confidentiality at all times as required by legislation and Trust Policy. Actively participate in the PDPR process, undertake learning and development opportunities as identified. Demonstrate own duties to new starters and agency staff. Rotate within the Outpatient reception teams to ensure that a multi skilled work force is maintained Provide an efficient and courteous outpatient appointment booking service. Provide flexible cover for colleagues as required to ensure the provision of an efficient reception service. Play an active role in Team Meetings and audits as required. Ensure any changes to patient demographic details are updated immediately on QCPR. Maintain the integrity of data/information using agreed procedure. Maintain a high standard of patient care Deal with any problems/queries in a consistent and timely manner, ensuring that all relevant information is provided to assist in a quick resolution to any problem. Escalate any major issues to the reception admin manager if appropriate. Support change to working practices to improve the Quality of service provided. Act in ways that are consistent with legislation, policies and Procedures, for maintaining own and others health, safety and security. Report all accidents and incidents, as per Trust Policy. Assist in the maintenance of a healthy, safe and secure working environment.

The duties and responsibilities listed in the Job Description should be undertaken in accordance with the levels of competence as defined in the KSF outline for this post. In addition, all staff are expected to act in accordance with the values and behaviours of the Trust.

A Vacancy at Pennine Care NHS Foundation Trust.


Exciting opportunity to work in the Enhanced Recovery Services Care Hub (formerly Rehabilitation & High Support) part of the Specialist Network.

The post-holder will provide comprehensive personal assistant support to the Associate Director of Operations. They should be flexible and use own initiative to plan their workload, dependent upon the priorities and requirements at the time.

The Post-Holder will require excellent organisation skills be efficient, and able to use initiative, have a consistently high professional approach and high measure of independent judgement, including sensitivity, discretion and confidentiality.

The Post-Holder will be required to be flexible and willing to increase own professional skills and development.

The role is challenging and fast-paced with competing priorities requiring excellent administration and communication skills both verbal and written when dealing with all levels of staff, managers, and service users within and outside of the Trust.

The service provides inpatient care for males and females aged 18+ to 65 years of age in step-down, recovery and PICU inpatient units across the footprint of Oldham, Rochdale, Tameside and Stockport. Some units are based on hospital sites and some are standalone units.

Management and Communication
• Manage the AD's workload ensuring all urgent/sensitive issues are dealt with timely.
• Handle queries/information requests.
• Act as main point of contact for internal/external contacts.
• Handle/Communicate complex/sensitive information internally/externally.
• Liaise with AD re priorities, adjusting diary and workload accordingly.
• Ensure documents/actions for meetings are prepared on time.

• Maintain efficient/accessible systems to track responses/queries.

Communication Management
• Deal with all communications timely.
• Monitor emails daily; flagging tasks to AD, and archiving.

• Bring urgent matters to the attention of AD.

Diary Management
• Manage AD's diary efficiently and effectively. Arrange internal/external meetings/conferences/seminars/training courses. Make Travel/Accommodation/Room/Catering Bookings
• Ensure cover arrangements are in place in AD's absence.
Administration
• Prepare draft agendas, collate information, distribute paperwork, track actions and take minutes as required.
• Prepare presentations, reports and briefing papers using varied formats.
• Organise/maintain efficient electronic filing systems, including recording, sorting, archiving documents in accordance with Trust Policy.
• Order stock/non-stock items as required.
• Undertake training in new technology and participation in personal development and implementation of new skills/systems.
• Perform routine tasks for members of the Senior Management Team as requested.



The Enhanced Recovery Service (RHS) covers Oldham, Rochdale, Tameside and Stockport.

We provide Inpatient beds for Males and Females aged 18 to 65 years of age. Services include Low Secure Recovery, Step-down, and Male and Female PICU beds. Some on hospital sites and some are standalone units.





Please note essential criteria of the person specification to aid in your application.

Education/Qualifications/Certificates

Experience

Knowledge

Skills and Abilities

Work Related Circumstances.


This advert closes on Tuesday 7 May 2024

Please note essential criteria of the person specification to aid in your application. Education/Qualifications/Certificates Experience Knowledge Skills and Abilities Work Related Circumstances.

Are you hardworking and enjoy working in a fast paced environment? If so then this is the role for you!

Your role will involve offering top-notch secretarial and administrative assistance to our esteemed consultants, doctors, nurses, and medical personnel. This includes proficiently typing clinical letters and documents, alongside tackling general administrative tasks within our vibrant office environment.

Your responsibilities will extend to prioritising and typing clinical correspondence with precision and efficiency, adhering strictly to agreed-upon standards and timeframes at both local and national levels. Additionally, you'll play a pivotal role in swiftly organising and filing case notes, correspondence, and investigation outcomes.

We pride ourselves on maintaining the highest standards of professionalism, ensuring that all correspondence undergoes meticulous review and is appropriately signed—whether manually or digitally—by the respective consultant.

You will demonstrate excellent organisational skills, be flexible in approach, and be able to demonstrate a consistently high standard of professionalism, being aware of the need for confidentiality and integrity. Fundamental to this post is the ability to multi-task and effectively manage your workload working to tight deadlines.

You must be hard working, possess good oral and written communication skills, have good computer skills and be flexible to the needs of the department and in turn you will receive a competitive and flexible benefits package.

Ideally, you will have previous typing experience, with RSA or OCR qualification, or the relevant experience. However, all training will be provided on our database systems.

We have 10000 fantastic people working hard to deliver quality services to our patients. Whatever your role, you help look after 370,000 people in our local area & give specialist care to 1.5 million people across Lancashire & Cumbria.

Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients & staff, ensuring we keep thriving & delivering outstanding healthcare right across our local towns.

You’ll have access to varied development opportunities, learn new skills, meet fab people & do things you’d never have done. You’ll learn about working in a hospital, interacting with people from all different roles to build skills & enhance your career path.

You’ll make an impact, be challenged to think differently, be bold & help innovate to keep improving things. Everything we do centres around patient care and enhancing their experience which means your role is pivotal and something really to be proud of.
• E-mail clinical correspondence to GP/originating referrer and send copy letters to patients.
• To prioritise own workload appropriately, referring any service concerns to the medical secretaries (or clinical support manager) in a timely manner.
• Maintain good relationships with members of staff, ensuring a high degree of confidentiality and integrity at all times.
• Answer internal and external telephone queries from staff, patients and others.
• Communicates with a range of staff, users and visitors to the Trust/Department utilising a variety of communication methods including verbal, electronic and passing information in a format that is appropriate to the individual request.
• Organise incoming and outgoing, referring enquiries to appropriate person if necessary.
• All data is entered onto database / spreadsheets in a timely manner and is accurate.
• Files are located in a timely manner and tracked to appropriate places.


This advert closes on Monday 1 Apr 2024

Please see attached the job description and person specification for more information about this role.

Type all clinical correspondence according to clinical priority in line with agreed standards of speed and accuracy and within the locally and nationally agreed timeframes. Promptly file case notes, correspondence and investigation results. Ensure that all correspondence is checked and signed (manual or digital) signed by the appropriate consultant. E-mail clinical correspondence to GP/originating referrer and send copy letters to patients. To prioritise own workload appropriately, referring any service concerns to the Team Leader in a timely manner. Communicates with a range of staff, users and visitors to the Trust/Department utilising a variety of communication methods including verbal, electronic and passing information in a format that is appropriate to the individual request. Answer internal and external telephone queries from staff, patients and others. Organise incoming and outgoing post, referring enquiries to appropriate person if necessary.

The duties and responsibilities listed in the Job Description should be undertaken in accordance with the levels of competence as defined in the KSF outline for this post. In addition, all staff are expected to act in accordance with the values and behaviours of the Trust.