Total 39 Others level Administrative / Clerical job vacancies in Stockton, TS19 0EA

The post holder will to assist in the provision of a high quality, patient centred service by communicating and working effectively with all colleagues within the Bowel Cancer Screening service, as well as other departments and external service users, e.g. liaising with the regional hub, screening participants, GPs and hospitals, maintaining confidentiality at all times. Develop and maintain effective channels of communication within the administrative and wider screening team, engaging staff at all levels of the organisation in participant care. Actively manage barriers to communication across levels of responsibility to contribute towards a positive outcome for screening participants. Produce accurate and complete records of communication consistent with internal policies and National programme guidance. Post holder must demonstrate the English language proficiency. Arrange colonscopy appointments, escalating any capacity issues and inputting patient and procedure details onto Trakcare and Medilogik systems. Assist in the organisation of the referral of patients to other departments/hospitals for investigations or further treatment were appropriate. Ensure systems and processes are in place to enable national targets to be met as part of the national BCSP standards, following local and national guidelines. Conduct potentially sensitive telephone calls to patients in order to arrange Post Investigative Appointments (PIA), as requested by the Specialist Screening Practitioner team (SSP). Ensure accurate data collection, collation and in-putting, and preparation of basic data reports. Responsible for delivery and collection of prescriptions from Pharmacy. Process confidential or sensitive patient documentation, responding to requests to compose, type and print correspondence as necessary. Collate and input patient information onto the Open Exeter system (BCSS). Assist in monitoring Capacity and Demand within the Bowel Cancer Screening Programme, highlighting shortages where appropriate and arrange for rooms/lists to be handed back to the symptomatic service when required. Be responsible for the preparation of case notes and assessment packs for clinic sessions, using all appropriate technologies, procedures and guidelines, ensuring an accurate, timely and high quality service to all users. Responsible for the locating, tracking, collecting and returning of case notes, using appropriate technologies and procedures and guidelines. Assist in carrying out a monthly case note audit. Act as the first point of contact for the Programme hub, patients and the team members, using initiative to resolve queries in a professional manner. Ensure all incoming calls are redirected appropriately and are responded to in timely manner. Monitor and prepare data sets for positive assessment appointments. Arrange interpreters as required and ensuring screening staff receive up to date clinic lists. Maintain BCSP surveillance waiting lists, ensuring referral pathways are adhered to. Action surveillance alerts on BCSS system, generating health check forms. Escalate Trakcare alerts to the screening team Participate in the reviewing and updating of departmental work instructions, as required by BCSP Management. Assist the BCSP Lead Administrator and Programme Manager in the training of new staff members. Work independently and flexibly to ensure that all work tasks are carried out to a high standard of quality that meets all departmental and organisational requirements for information governance, data protection and ensure compliance with processes to facilitate achievement of QA Standards.

Undertake a full range of administrative support tasks, both within clinical administrative departments and on ward and clinic areas as and when required in line with service needs and priorities. Be fully conversant with and adhere to all work related policies, procedures and guidelines, ensuring that all work outputs are completed as required and that all related targets and timescales are met. Use all appropriate technologies and equipment to their optimum functionality to assist in the provision of an efficient, effective and comprehensive administrative and secretarial service to support the provision of care to patients. Ensure that any/all work outputs are produced to a high standard of quality that meets all of the organisations requirements for Information Governance, RMS, and CQC and which is compliant with all associated national, regional and local policies, procedures and guidelines Participate in any/all associated training, development and appraisal processes relevant to required duties of this post. Adhere to all Trust requirements relating to behaviours and professional conduct at work. Key Result Areas Communication and Team Working: Respond to a diverse range of enquiries via letter, face to face contact or telephone from patients, relatives and other service users in an efficient, professional and courteous manner that is consistent with all related legislation, policies and procedure sourcing any relating information that might help deal with a query more effectively, taking accurate written messages and passing more complex queries on to relevant staff members. Adopt effective methods of communication to liaise with the multi-disciplinary team within the service/department/ward area and with staff from other wards/departments and external service users including GPs, patients and their representatives communicating in a professional and courteous manner that is consistent with all related legislation, policies and procedures through effective utilisation of appropriate communication mediums such as telephone and e-mail To act as department/ward receptionist, greeting and directing visitors and service users on arrival in a professional and courteous manner in accordance with Trust standards and expectations (ward admin). Use of Computerised Systems and Records Management: Following appropriate training and adherence all organisational policies, procedures and guidelines, assist in maintenance and reporting of information through the input of data into relevant trust/departmental patient related clinical systems using appropriate technologies and equipment as and when required, Be responsible for ensuring that all information relating to attendees, DNAs appointment bookings etc., is kept up to date at all times through effective utilisation of relevant patient related systems within work area, checking that all data being entered is valid and relating to the correct patient record on screen. (if appropriate to work area) Assist in requesting, locating, collecting and returning of healthcare records using the appropriate Trakcare technologies by following the appropriate healthcare record tracking procedures, SOPs and trust guidelines. Assist in the transcription of clinic letters, reports and other correspondence using the digital transcription and distribution applications and assist in the input and checking of data and information into all Trust IT systems within work area using appropriate technologies and equipment as and when required. General Admin Duties - all work areas: Assist in the organisation of the referral of patients to other departments/hospitals for investigations or further treatment (if applicable to work area). Assist with the organisation of any patient transport arrangements following appropriate trust policies, systems and processes (if applicable to work area). Assist with the organisation of patient review arrangements where required, following appropriate trust policies, systems and processes (if applicable to work area) Undertake daily administrative and clerical duties detailed in departmental SOPs to support the provision of patient care by taking direction from department line managers as appropriate to ensure patient safety and the security and confidentiality of all patient related information. Be responsible for the preparation of case notes and other related documentation for clinic sessions, using all appropriate technologies, procedures and guidelines, ensuring an accurate, timely and high quality service to all users (if applicable to work area) Ensure that all patient related information is filed securely into the patient healthcare record in the correct datal order and in the correct section of the healthcare record and that all information being filed therein is valid and relates to the correct patient as per the details on the healthcare record before the healthcare record leaves work area (if applicable to work area). Ensure that all patient healthcare records are kept in good order and that new volumes of the notes are created once case notes reach a thickness of 3 inches. (if applicable to work area). Maintain a clean and professional working environment at all times and undertake general clerical duties including opening and distributing post, housekeeping, filing, photocopying and maintaining stocks of routine stationery supplies. Assist in the maintenance of an up to date file system for work related documentation and establish an effective bring forward system to facilitate the timely processing of responses, information, correspondence, results and documents for self and colleagues on the ward. Participate in on-call rota for administrative support in the event of a Major Incident being declared (including any related training and update sessions). Demonstrate commitment to IWL principles and flexible working patterns, to meet the needs of the service and staff. Tackle discrimination and harassment, and promote equality and diversity in the workplace Reduce sickness absence; workplace incident; and promote zero tolerance on violence against staff. Take responsibility for own personal development and education and the development of a personal development plan. Control of Infection Be aware of, and comply with, all Trust infection prevention and control policies, to include hand hygiene, personal hygiene, environmental and food hygiene and to undertake annual training/updates in infection prevention and control. Communication and Working Relationships Behaving in a professional and courteous manner at all times., the post holder will be expected to assist in the provision of a high quality, patient centred service in all clinical areas of the Trust by communicating and working effectively with all colleagues within the service, liaising with other departments and internal service users across the trust and external service users e.g. patients, GPs, other hospitals etc., whilst ensuring that patient confidentiality is maintained. The most challenging part of the job Working across several work areas (including offices, departments and ward areas), the post holder will be required to assist in the provision of a professional, high quality effective and efficient administrative and clerical support service to a multi-disciplinary team that meets the needs of the service and the requirements of all related policies, procedures and guidelines. The postholder will be expected to meet the high demands of the post, and work to tight deadlines whilst remaining calm, flexible and organised. DBS Criminal Records Disclosure Check This post is deemed to require a Disclosure Check Standard Level with the Criminal Records Bureau. Further information on the Disclosure Service is available from www.disclosure.gov.uk This job description is intended as a guide to the duties and responsibilities of the post and should not be regarded as a complete list of those required to be fulfilled under the written statement of the main terms and conditions of employment. The contents may be amended from time to time subject to developing service needs although such amendment would occur following appropriate consultation with the postholder.

*Previous applicants need not apply*

Admin Support (Clinic Administration Services)

Agenda for Change Terms and Conditions

£ 22,383 annum/pro rata

37.5 hours - Permanent

Applications are invited for the above post, which is based in the Radiology Department at the University Hospital of North Tees &Hartlepool.

We are looking for an enthusiastic person able to cope under pressure in this busy department and who is able to work as part of a team. Main duties will be reception, booking appointments and general office duties.

The successful applicant may be required to rotate cross site to include North Tees, Hartlepool, One Life and Peterlee Hospitals. The department operates some extended working days to include 8-8 cover.

Good Educational background to at least G.C.E./G.C.S.E level or equivalent and good communication skills are requirements for this Post. Knowledge of operating a computer system would be an advantage.

Applicants wanting any further information about this post can contact Debbie Giddings, Office Manager, UHNT, Tel: 01642 624188

This post may close when sufficient applications have been received.

Main duties will be reception, booking appointments and general office duties.

The successful applicant will be required to rotate cross site to include North Tees, Hartlepool, One Life and Peterlee Hospitals. The department operates some extended working days to include 8-8 cover.

At North Tees & Hartlepool NHS Foundation Trust our main priority is, and always will be, to provide safe and high quality care to our patients every day; the kind of care we would want for ourselves and our loved ones. We want our organisation to be the best place to work with the right staff, in the right roles, at the right time, to ensure we deliver exceptional patient care and experience.

We will support staff through providing an inclusive and supportive workplace with health and well-being initiatives, staff benefits and opportunities for personal and professional development. Staff recognition is very important to us; as well as performance reviews and appraisals, we recognise staff through Star and Team of the month, colleague recognition – a note of thanks, Managers Awards, Shining Stars and Service Awards.

We recruit for values and “Together we are North Tees & Hartlepool”


• Undertake a full range of administrative support tasks, both within clinical administrative departments and on ward and clinic areas as and when required in line with service needs and priorities.
• Be fully conversant with and adhere to all work related policies, procedures and guidelines, ensuring that all work outputs are completed as required and that all related targets and timescales are met.
• Use all appropriate technologies and equipment to their optimum functionality to assist in the provision of an efficient, effective and comprehensive administrative and secretarial service to support the provision of care to patients.
• Ensure that any/all work outputs are produced to a high standard of quality that meets all of the organisations requirements for Information Governance, RMS, and CQC and which is compliant with all associated national, regional and local policies, procedures and guidelines
• Participate in any/all associated training, development and appraisal processes relevant to required duties of this post.
• Adhere to all Trust requirements relating to behaviours and professional conduct at work.

Key Result Areas

Communication and Team Working:
1. Respond to a diverse range of enquiries via letter, face to face contact or telephone from patients, relatives and other service users in an efficient, professional and courteous manner that is consistent with all related legislation, policies and procedure sourcing any relating information that might help deal with a query more effectively, taking accurate written messages and passing more complex queries on to relevant staff members.
2. Adopt effective methods of communication to liaise with the multi-disciplinary team within the service/department/ward area and with staff from other wards/departments and external service users including GP’s, patients and their representatives communicating in a professional and courteous manner that is consistent with all related legislation, policies and procedures through effective utilisation of appropriate communication mediums such as telephone and e-mail
3. To act as department/ward receptionist, greeting and directing visitors and service users on arrival in a professional and courteous manner in accordance with Trust standards and expectations (ward admin).

Use of Computerised Systems and Records Management:
1. Following appropriate training and adherence all organisational policies, procedures and guidelines, assist in maintenance and reporting of information through the input of data into relevant trust/departmental patient related clinical systems using appropriate technologies and equipment as and when required,
2. Be responsible for ensuring that all information relating to attendees, DNA’s appointment bookings etc., is kept up to date at all times through effective utilisation of relevant patient related systems within work area, checking that all data being entered is valid and relating to the correct patient record on screen. (if appropriate to work area)
3. Assist in requesting, locating, collecting and returning of healthcare records using the appropriate Trakcare technologies by following the appropriate healthcare record tracking procedures, SOP’s and trust guidelines.
4. Assist in the transcription of clinic letters, reports and other correspondence using the digital transcription and distribution applications and assist in the input and checking of data and information into all Trust IT systems within work area using appropriate technologies and equipment as and when required.

General Admin Duties - all work areas:
1. Assist in the organisation of the referral of patients to other departments/hospitals for investigations or further treatment (if applicable to work area).
2. Assist with the organisation of any patient transport arrangements following appropriate trust policies, systems and processes (if applicable to work area).
3. Assist with the organisation of patient review arrangements where required, following appropriate trust policies, systems and processes (if applicable to work area)
4. Undertake daily administrative and clerical duties detailed in departmental SOP’s to support the provision of patient care by taking direction from department line managers as appropriate to ensure patient safety and the security and confidentiality of all patient related information.
5. Be responsible for the preparation of case notes and other related documentation for clinic sessions, using all appropriate technologies, procedures and guidelines, ensuring an accurate, timely and high quality service to all users (if applicable to work area)
6. Ensure that all patient related information is filed securely into the patient healthcare record in the correct datal order and in the correct section of the healthcare record and that all information being filed therein is valid and relates to the correct patient as per the details on the healthcare record before the healthcare record leaves work area (if applicable to work area).
7. Ensure that all patient healthcare records are kept in good order and that new volumes of the notes are created once case notes reach a thickness of 3 inches. (if applicable to work area).
8. Maintain a clean and professional working environment at all times and undertake general clerical duties including opening and distributing post, housekeeping, filing, photocopying and maintaining stocks of routine stationery supplies.
9. Assist in the maintenance of an up to date file system for work related documentation and establish an effective ‘bring forward’ system to facilitate the timely processing of responses, information, correspondence, results and documents for self and colleagues on the ward.
10. Participate in on-call rota for administrative support in the event of a Major Incident being declared (including any related training and update sessions).
11. Demonstrate commitment to IWL principles and flexible working patterns, to meet the needs of the service and staff.
12. Tackle discrimination and harassment, and promote equality and diversity in the workplace
13. Reduce sickness absence; workplace incident; and promote zero tolerance on violence against staff.
14. Take responsibility for own personal development and education and the development of a personal development plan.

Control of Infection

Be aware of, and comply with, all Trust infection prevention and control policies, to include hand hygiene, personal hygiene, environmental and food hygiene and to undertake annual training/updates in infection prevention and control.

Communication and Working Relationships

Behaving in a professional and courteous manner at all times., the post holder will be expected to assist in the provision of a high quality, patient centred service in all clinical areas of the Trust by communicating and working effectively with all colleagues within the service, liaising with other departments and internal service users across the trust and external service users e.g. patients, GP’s, other hospitals etc., whilst ensuring that patient confidentiality is maintained.

The most challenging part of the job

Working across several work areas (including offices, departments and ward areas), the post holder will be required to assist in the provision of a professional, high quality effective and efficient administrative and clerical support service to a multi-disciplinary team that meets the needs of the service and the requirements of all related policies, procedures and guidelines.

The postholder will be expected to meet the high demands of the post, and work to tight deadlines whilst remaining calm, flexible and organised.

DBS Criminal Records Disclosure Check

This post is deemed to require a Disclosure Check – Standard Level with the Criminal Records Bureau. Further information on the Disclosure Service is available fromwww.disclosure.gov.uk

This job description is intended as a guide to the duties and responsibilities of the post and should not be regarded as a complete list of those required to be fulfilled under the ‘written statement of the main terms and conditions of employment’.

The contents may be amended from time to time subject to developing service needs although such amendment would occur following appropriate consultation with the postholder.




This advert closes on Friday 8 Nov 2024

Your new company

An exciting opportunity for a growing investment company in Middlesbrough, offering an initial 6-month contract working within a well established account payable team.

Your new role

A 6-month contract working within the Accounts Payable team to support the company's growing operations.

Key Responsibilities:

• Process and manage vendor invoices and payments accurately and timely.
• Reconcile accounts payable transactions and resolve discrepancies.
• Maintain vendor records and ensure compliance with company policies.
• Assist with month-end closing activities and financial reporting.
• Collaborate with internal departments to ensure smooth financial operations.

What you'll need to succeed

• Proven experience in accounts payable or a similar finance role.
• Strong understanding of accounting principles and practices.
• Excellent attention to detail and organisational skills.
• Ability to work independently and as part of a team in a hybrid work environment

What you'll get in return

• Competitive salary and benefits package.
• Flexible working arrangements with a blend of office and remote work.
• Opportunity to work with a supportive and collaborative team.
• Professional development and growth opportunities.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new company

A local company based within the Stockton area is looking for temporary accounts payable clerks to assist with a current backlog. The company offers hybrid working after a periof of training.

Your new role

Working within a busy purchase ledger department, you will be completing the following responsibilities:

• Processing supplier invoices to correct purchase orders
• Ensuring all documents are coded and processed correctly and are 100% SOX compliant
• Dealing with branch and supplier queries, effectively resolving issues
• Reconciling supplier statements
• Provide advice and support to all managers on Purchase Ledger related activities
• Daily Bank reconciliations
• Weekly Supplier payments
• Monthly Expenses payments
• Monthly CIS payments
• Adhere to strict month-end accounting deadlines
• Adhere to all policies and procedures
• Excel, confident in data analysis/look-ups and Pivots.
• Attention to detail is critical.
• Complex Query resolution
• Banking & Payments

What you'll need to succeed

• Previous accounts experience in a similar role with the ability to handle large amounts of data is essential.
• Comfortable working in a busy, high-volume environment
• Excellent communication skills, both verbal and written.
• Computer-literate with a strong knowledge of Excel
• A proactive and positive attitude with good attention to detail
• Ability to work independently and within a team
• Embraces change and are open to the ideas and opinions of others.
• Always maintain a positive and enthusiastic attitude

What you'll get in return

Hybrid working - can be up to 1-2 days' office working.
Free Parking
Competitive Hourly Rate/Salary

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

This is a cross site post between the North Tees and the Hartlepool sites The post requires the post holder to have knowledge and understanding of Endoscopy patient pathways in order to appropriately book a wide range of diagnostic and therapeutic endoscopy procedures following the endoscopy training. Ability to be deliver all reception duties is also a requirement of the role, again following the appropriate training.

This is a cross site post between the North Tees and the Hartlepool sites.



The post requires the post holder to have knowledge and understanding of Endoscopy patient pathways in order to appropriately book a wide range of diagnostic and therapeutic endoscopy procedures following the endoscopy training.



Ability to be deliver all reception duties is also a requirement of the role, again following the appropriate training.

Book endoscopy diagnostic therapeutic procedures.



Communication with multi-disciplined medical and surgical teams.



Adhere to all Trust and Endoscopy specific policies, procedures and guidelines. Ensure that all work outputs are completed to a high standard of quality as required and that all patient waiting times and pathway targets and timescales are met.



Identify when additional capacity is required to meet waiting list targets and liaise with the Endoscopy Coordinators and Endoscopy Admin Lead to ensure additional capacity is organised effectively and in a timely manner with best use of resources.



Reception duties that include arriving and discharging patients onto the Endoscopy Unit via the Trusts electronic patient record, TrakCare.



Ensure all appropriate technologies and equipment are utilised to optimum functionality.

Consistently demonstrate excellent communication skills.



Effectively liaise with staff from other services as well as external service users including GP’s, patients and their representatives in a professional and courteous manner.



Support the updating and maintaining of standard operating procedures.



Organise interpreters following appropriate trust policies, systems and processes.



General office duties including opening and distributing post, housekeeping, filing, photocopying and maintaining stock of routine supplies.

for ourselves and our loved ones. We want our organisation to be the best place to work with the right staff, in the right roles, at the right time, to ensure we deliver exceptional patient care and experience.

We will support staff through providing an inclusive and supportive workplace with health and well-being initiatives, staff benefits and opportunities for personal and professional development. Staff recognition is very important to us; as well as performance reviews and appraisals, we recognise staff through Star and Team of the month, colleague recognition – a note of thanks, Managers Awards, Shining Stars and Service Awards.

We support the Making Every Contact Count approach to behaviour change in the promotion of health and wellbeing of individuals and communities.



We recruit for values and “Together we are North Tees & Hartlepool”

This is a cross site post between the North Tees and the Hartlepool sites

The post requires the post holder to have knowledge and understanding of Endoscopy patient pathways in order to appropriately book a wide range of diagnostic and therapeutic endoscopy procedures following the endoscopy training.

Ability to be deliver all reception duties is also a requirement of the role, again following the appropriate training.




This advert closes on Wednesday 11 Sep 2024

My client based in Stockton is looking for a Training Administrator to join their team on a temp to perm basis.

The role would be to work for a globally recognised brand who are market leaders within their sector, and would suit someone who has previous experience of working in a training environment.

Duties of the role would include, but not limited to:

• Delivering administrative and organisational support to aid the smooth running of projects
• Booking internal and external training courses for all UK employees
• Ensuring information on the Learning Management System (LMS) is kept up to date
• Collecting, maintaining and processing data and documents
• Creating purchase orders for training invoices
• Liaising with potential clients and offer advice and guidance on training courses
• Experience of working on SAP is preferred

Rate: £12.62-£13.62ph

Hours: Mon-Fri, 39hrs per week

Role: Start date 9th Sept, temp to perm for the right candidate

CPMiddlesbrough

The Recruitment Co is an equal opportunities employer

Undertake a full range of administrative support tasks, both within clinical administrative departments and on ward and clinic areas as and when required in line with service needs and priorities. Be fully conversant with and adhere to all work related policies, procedures and guidelines, ensuring that all work outputs are completed as required and that all related targets and timescales are met. Use all appropriate technologies and equipment to their optimum functionality to assist in the provision of an efficient, effective and comprehensive administrative and secretarial service to support the provision of care to patients. Ensure that any/all work outputs are produced to a high standard of quality that meets all of the organisations requirements for Information Governance, RMS, and CQC and which is compliant with all associated national, regional and local policies, procedures and guidelines Participate in any/all associated training, development and appraisal processes relevant to required duties of this post. Adhere to all Trust requirements relating to behaviours and professional conduct at work. Key Result Areas Communication and Team Working: Respond to a diverse range of enquiries via letter, face to face contact or telephone from patients, relatives and other service users in an efficient, professional and courteous manner that is consistent with all related legislation, policies and procedure sourcing any relating information that might help deal with a query more effectively, taking accurate written messages and passing more complex queries on to relevant staff members. Adopt effective methods of communication to liaise with the multi-disciplinary team within the service/department/ward area and with staff from other wards/departments and external service users including GPs, patients and their representatives communicating in a professional and courteous manner that is consistent with all related legislation, policies and procedures through effective utilisation of appropriate communication mediums such as telephone and e-mail To act as department/ward receptionist, greeting and directing visitors and service users on arrival in a professional and courteous manner in accordance with Trust standards and expectations (ward admin). Use of Computerised Systems and Records Management: Following appropriate training and adherence all organisational policies, procedures and guidelines, assist in maintenance and reporting of information through the input of data into relevant trust/departmental patient related clinical systems using appropriate technologies and equipment as and when required, Be responsible for ensuring that all information relating to attendees, DNAs appointment bookings etc., is kept up to date at all times through effective utilisation of relevant patient related systems within work area, checking that all data being entered is valid and relating to the correct patient record on screen. (if appropriate to work area) Assist in requesting, locating, collecting and returning of healthcare records using the appropriate Trakcare technologies by following the appropriate healthcare record tracking procedures, SOPs and trust guidelines. Assist in the transcription of clinic letters, reports and other correspondence using the digital transcription and distribution applications and assist in the input and checking of data and information into all Trust IT systems within work area using appropriate technologies and equipment as and when required. General Admin Duties - all work areas: Assist in the organisation of the referral of patients to other departments/hospitals for investigations or further treatment (if applicable to work area). Assist with the organisation of any patient transport arrangements following appropriate trust policies, systems and processes (if applicable to work area). Assist with the organisation of patient review arrangements where required, following appropriate trust policies, systems and processes (if applicable to work area) Undertake daily administrative and clerical duties detailed in departmental SOPs to support the provision of patient care by taking direction from department line managers as appropriate to ensure patient safety and the security and confidentiality of all patient related information. Be responsible for the preparation of case notes and other related documentation for clinic sessions, using all appropriate technologies, procedures and guidelines, ensuring an accurate, timely and high quality service to all users (if applicable to work area) Ensure that all patient related information is filed securely into the patient healthcare record in the correct datal order and in the correct section of the healthcare record and that all information being filed therein is valid and relates to the correct patient as per the details on the healthcare record before the healthcare record leaves work area (if applicable to work area). Ensure that all patient healthcare records are kept in good order and that new volumes of the notes are created once case notes reach a thickness of 3 inches. (if applicable to work area). Maintain a clean and professional working environment at all times and undertake general clerical duties including opening and distributing post, housekeeping, filing, photocopying and maintaining stocks of routine stationery supplies. Assist in the maintenance of an up to date file system for work related documentation and establish an effective bring forward system to facilitate the timely processing of responses, information, correspondence, results and documents for self and colleagues on the ward. Participate in on-call rota for administrative support in the event of a Major Incident being declared (including any related training and update sessions). Demonstrate commitment to IWL principles and flexible working patterns, to meet the needs of the service and staff. Tackle discrimination and harassment, and promote equality and diversity in the workplace Reduce sickness absence; workplace incident; and promote zero tolerance on violence against staff. Take responsibility for own personal development and education and the development of a personal development plan. Control of Infection Be aware of, and comply with, all Trust infection prevention and control policies, to include hand hygiene, personal hygiene, environmental and food hygiene and to undertake annual training/updates in infection prevention and control. Communication and Working Relationships Behaving in a professional and courteous manner at all times., the post holder will be expected to assist in the provision of a high quality, patient centred service in all clinical areas of the Trust by communicating and working effectively with all colleagues within the service, liaising with other departments and internal service users across the trust and external service users e.g. patients, GPs, other hospitals etc., whilst ensuring that patient confidentiality is maintained. The most challenging part of the job Working across several work areas (including offices, departments and ward areas), the post holder will be required to assist in the provision of a professional, high quality effective and efficient administrative and clerical support service to a multi-disciplinary team that meets the needs of the service and the requirements of all related policies, procedures and guidelines. The postholder will be expected to meet the high demands of the post, and work to tight deadlines whilst remaining calm, flexible and organised. DBS Criminal Records Disclosure Check This post is deemed to require a Disclosure Check Standard Level with the Criminal Records Bureau. Further information on the Disclosure Service is available from www.disclosure.gov.uk This job description is intended as a guide to the duties and responsibilities of the post and should not be regarded as a complete list of those required to be fulfilled under the written statement of the main terms and conditions of employment. The contents may be amended from time to time subject to developing service needs although such amendment would occur following appropriate consultation with the postholder.

To communicate effectively at all levels, including Care Group Director, Senior Management Team, Consultants, Clinicians, Senior Clinical Professionals, Senior Clinical Matrons, Service Leads, colleagues and outside agencies, including Local Authority, GP practices and Public Healthrepresentatives. Respond to a diverse range of enquiries via letter, face to face contact or telephone from patients, relatives and other service users in an efficient, professional and courteous manner that is consistent with all related legislation, policies and procedure sourcing any relating information that might help deal with a query more effectively, taking accurate written messages and passing more complex queries on to relevant staff members. Adopt effective methods of communication to liaise with the multi-disciplinary team within the service/department/ward area and with staff from other wards/departments and external service users including GPs, patients and their representatives communicating in a professional and courteous manner that is consistent with all related legislation, policies andprocedures through effective utilisation of appropriate communication mediums such as telephone and e-mail

Please refer to the attached job description and person specification for further detailed information to ensure that you meet the role criteria before applying.

Physical Skills This role requires IT literacy and the ability to be able to use a screen, keyboard, mouse and audio typing equipment. Patient/Client care Be aware of, and comply with, all trust infection prevention and control policies to include hand hygiene, personal hygiene, environmental and food hygiene. To undertake annual training and updates in infection prevention and control. Follow GDPR (General Data Protection Regulation) in relation to all aspects of secretarial support Undertake daily administrative and clerical duties detailed in departmental SOPs to support the provision of patient care by taking direction from department line managers as appropriate to ensure patient safety and the security and confidentiality of all patient related information.

To provide all aspects of clerical support to the multi-professional team to facilitate the safe, efficient and smooth service to the patient. To act as a team member performing support duties across the whole range of disciplines within the unit. To provide administration processes and organise appointments and patient letters for diagnostic cardiac tests procedures, using appropriate appointment systems such as TRAK ICE and CRIS. To support the achievement of national and local targets for all cardiology diagnostic and invasive tests, procedures and clinic appointments. Make appointments via the Cardiology booking Office (CARBO) Manage relevant incoming and outgoing post and emails. Manage incoming referrals via ICE, post or direct cardiologist referral. To provide and improve efficiency in use of capacity and demand. To work closely with clinical staff, assisting staff and patients as required. To ensure the reception is covered in peak times and all enquiries and left messages are followed up in a timely and professional manner. Demonstrate effective communication skills with patients and all staff within the unit, trust and to liaise with GPs practices as required. Prompt and accurate input of patient details into hospital systems in line with Trust Policy and Caldicott principles. Request patient information, access electronic notes or paper notes where appropriate and filing prior to and following investigations. Manage patient enquiries with sensitivity and knowledge, referring to clinical staff when required.

Personal Care Assistant & Support Worker job vacancy, Middlesbrough, Tyne & Wear. Car Driver is essential.

Locations within a 30-minute commute from Middlesbrough, Stockton-on-Tees, Billingham, Redcar, Yarm, Thornaby, Guisborough, Hartlepool and surrounding villages.

Benefits
• Weekday: £13.00 per hour, Weekend Rate: £14.00 per hour
• Sleep-in Rate: £11.44 per hour
• Full Time, Permanent (26-42 Hours per week)
• Shifts: 8:20am - 11:30pm, Plus Sleepover then Handover
• Competitive hourly rates
• Full-time permanent position with flexible hours
• Comprehensive induction program
• Ongoing professional development and training
• Out-of-hours support
• Regular supervision and career progression opportunities

About the Role
Social Care & Education Jobs are proud to have been chosen as a recruitment partner for this unique opportunity. We are seeking a dedicated Personal Care Assistant & Support Worker to join a fantastic case management team, supporting a young gentleman with cerebral palsy, complex needs, and communication difficulties within his own home and the community. This role involves collaborating with other Support Workers, family members, management, and a team of private therapists to aid the client’s ongoing rehabilitation.
This gentleman, known for his fantastic sense of humour and adventurous spirit, enjoys participating in day-to-day activities, outings, events, and holidays.

Duties
• Assisting with personal care tasks such as dressing, bathing, medication management, and using a hoist.
• Supporting the client in various daytime activities, including attending day centres, playing wheelchair basketball, and attending gigs.
• Researching events and activities of interest to the client.
• Accompanying the client on weekend mini breaks.
• Follow the client-specific support plan and company policies.
• Participate in the induction program and ongoing training.
• Provide out-of-hours support when required.
• Assist with mobility, personal care, and daily activities.
• Engage in community activities and support the client in social settings.
• Assist in planning and attending outings and holidays.

Essential Criteria:
• Previous experience in a care/support role.
• Excellent communication skills, both verbal and written.
• Availability to work on a rota basis.
• Flexibility and punctuality.
• Full driving licence with confidence to drive a wheelchair-adapted vehicle.
• Good sense of humour and team spirit.
• Passionate, caring, enthusiastic, patient, and non-judgemental.
• Ability to perform physical tasks such as manual handling.
• IT literacy for note-keeping.

Compliance:
This position is exempt from the Rehabilitation of Offenders Act. Successful applicants will undergo pre-employment safeguarding checks, including an enhanced DBS check.

About Us:
Social Care & Education Jobs is a national permanent recruitment agency specializing in the Adult Social Care, Children's Social Care, and Specialist Education sectors. With over 20 years of experience, our agency is registered manager-owned and led, demonstrating our passion and commitment to supporting candidates and providers within the sector.

If you meet the criteria and are enthusiastic about making a positive impact on this young gentleman's life, we would love to hear from you. Apply now to join a dedicated and supportive team!

Undertake daily administrative and clerical duties specific to ward/departmental area (to be supplied by wards/departments) to support the provision of patient care on the ward, by taking direction from departmental managers/matron and nursing staff as appropriate to ensure patient safety and the security and confidentiality of all patient related information. Dealing with queries from service users including General Practitioners, patients visitors and their representatives, in a professional and courteous manner that is consistent with legislation, policies and procedures including data protection and confidentiality, sourcing any relating information that might help deal with the query, taking accurate written messages and passing more complex queries on to relevant staff. Ensure that all work tasks are carried out to a high standard of quality which meets all of the organisations requirements for patient safety, information governance, data protection and confidentiality. Liaise with the multi-disciplinary team on the ward and with staff from other wards/departments and external service users including GPs, patients and their representatives in a professional and courteous manner that is consistent with legislation, policies and procedures including data protection and confidentiality.