Total 5 Junior Executive level Administrative / Clerical job vacancies in Reading, RG1 5AN

For further details on the job role, please refer to the job description and personal specification attached.

To be responsible for delivering an effective and efficient support service to the Patient Pathway Co-ordinator Team to assist in the provision of quality patient care. To undertake general administrative and reception duties to support the non-clinical elements of the entire patient pathway. To work under the guidance of the Urology Patient Pathway Co-ordinator Team to ensure appointments are scheduled in accordance with cancer booking procedures, clinical urgency and Trust waiting list policies and targets. To work under the guidance of the Urology Patient Pathway Co-ordinator Team to manage the cancellation and rebooking of clinics and appointments where patients fail to keep appointments or in the event of departmental changes. To book interpreter services as required adhering to Trust Policies and Procedures. To book transport services as required adhering to Trust Policies and Procedures. To deal with enquiries from patients and colleagues in a professional and empathetic manner, with emphasis on customer care, whilst ensuring comprehensive information is captured. Where appropriate, refer calls to relevant clinical / senior staff. To collect data to assist with audits of service provision as required. To communicate any difficulties or problems affecting the department or the delivery of the service promptly to the Patient Pathway Manager / Patient Pathway Coordinator Team. To participate in the Trust Appraisal Programme and works towards identified development needs and self-development. To include participation in mandatory training and annual updates. To be responsible for maintaining personal development to ensure own skills and competencies meet the requirements of the role. To participate in departmental meetings and promote effective communication throughout the department. To present a professional image at all times to ensure that good communication and customer service is maintained with all patients and colleagues. To participate proactively in projects and service improvements as required. To provide and receive sensitive information from patients and their representatives where empathic skills are required. To maintain a clean and safe working environment through good housekeeping practices. Any other duties that may be required from time to time in line with the job holders grade, experience and job title.

1. To provide a full personal assistant service to either designated Directors in order to help ensure the smooth and efficient organisation and carrying out of their responsibilities. 2. To be the first point of contact for the Directors visitors and telephone callers, providing callers with the information, advice and guidance to meet their needs. To ensure that all visitors and callers are handled in a manner that enhances the reputation of the Directors, the Executive and of the Trust. 3. Within parameters agreed with the Director, to make judgements and take actions necessary to resolve enquiries, requests and issues raised by managers, staff, external organisations and members of the public. This will include: Researching, collating and providing them with information Meeting with them to explore and resolve enquiries and issues Providing them with all necessary guidance and advice 4. To ensure that the Director is fully briefed on issues as they arise, determining the priority of the issue and, as necessary, obtaining and collating the information needed to enable the Director to make an informed decision. 5. To manage the Directors diaries, making decisions on whether and when appointments are made, based on the issue, the needs of the caller and the workload priorities and commitments of the Director. 6. To develop a network of key relationships both within and outside of the Trust in order to help facilitate the performance of the Directors responsibilities and to enhance their reputation 7. On behalf of the Director, to communicate and correspond with senior managers and clinicians within the Trust, with other organisations and members of the public on difficult, sensitive and complex, as well as routine, issues 8. To type and format correspondence, reports and presentations from dictation or from drafts prepared by the Director. In addition, to design and create correspondence, reports and presentations on behalf of the Director, within agreed parameters 9. To ensure the provision of information required for Board reports, obtaining, collating and presenting the information as required 10. As required, to prepare agendas and take notes of meetings for the Director and to take and transcribe minutes of specified Trust committees 11. To implement, operate and maintain effective and secure systems for the organisation, control and accessing of the Directors electronic and paper information resources 12. To develop and maintain monitoring systems for the obtaining of information and reports regularly required by the Director. To ensure that the information is obtained on time 13. To co-ordinate and/or expedite arrangements to ensure the effective and timely handling of formal patient and non-patient complaints; formal staff grievances and disciplinary meetings for which the Director has a responsibility, communicating with the complainants and staff involved as required. This job description is not exhaustive and will be subject to periodic review in association with the post-holder.

For expressions of interest and further information please contact Barbara. Hutchens@royalberkshire.nhs.uk or Sharon.Gill@royalberkshire.nhs,uk in the first instance.

To provide administrative support to the Clinical Engineering Contracts Manager and to the wider Clinical Engineering Team at the Royal Berkshire NHS Foundation Trust. The post holder will be able to work unsupervised and to communicate effectively with the multidisciplinary team and various internal and external stakeholders promoting good working relationships. Please refer to the attached Job Description and Person Specification for further details.