Total 2 Manager level Administrative / Clerical job vacancies in Droitwich Spa, WR9 7SS

Job Title: Customer Service Team Leader (Admin and Clerical)
Salary: £17.64 P/H LTD Umbrella
Hours: 37
Type: Temporary Ongoing
Location: Leamington Spa, CV32
Start Date: ASAP
Work Pattern: Monday - Friday | 08:45am - 17:15pm

A dynamic Customer Services Team Leader is sought to manage a dedicated customer service team. This critical role involves enhancing team performance to achieve superior customer satisfaction and support levels. The successful candidate will use their leadership skills to mentor and grow the team, address customer inquiries, and implement measures to increase service quality and operational efficiency.
Key Duties and Responsibilities:

• Develop and sustain Resident Engagement through various channels, including Resident Initiating Groups.
• Respond objectively and positively to customer communications, including complaints.
• Manage and inspire a team towards achieving excellence in customer service.
• Compile performance data to aid in practice improvement across the team.
• Handle escalated customer complaints and enquiries, providing effective and timely resolutions.
• Monitor and analyse team performance, identifying areas for improvement and implementing strategies to enhance service quality.
• Collaborate with other departments to streamline customer service processes and improve overall customer satisfaction.
• Ensure compliance with company policies and industry regulations.
• Develop and maintain in-depth product and service knowledge to provide expert advice and support to both team members and customers.

Requirements

• Proven experience as a Customer Services Team Leader or similar leadership role in a customer service environment.
• Strong problem-solving and conflict resolution abilities, with a customer-centric approach.
• Proficiency in CRM software and Microsoft Office Suite.
• [Desirable] proven in-depth experience in complaints case management, including cases from the Housing Ombudsman Service and the Local Government & Social Care Ombudsman Service.
• [Desirable] At least 2-3 years of experience in Resident Engagement within a social housing context.

If you require any additional information regarding the position, please call David at Service Care Solutions on 01772 208 966 or send an E-Mail to david.jones@servicecare.org.uk

Proud member of the Disability Confident employer scheme

To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form. Diversity Matters MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk. Were looking forward to hearing from you!