Legal Administrative Specialist (Contact Representation)
2 days ago
Counsels Veterans, their dependents, and their beneficiaries regarding.....
- Counsels Veterans, their dependents, and their beneficiaries regarding all benefits available through the Department of Veterans Affairs, as well as non-VA benefits available through other agencies.
- Analyzes the claim and initiates action to obtain all required evidence to support the claim. Explains the types of documents necessary to facilitate timely processing of claims and provides assistance in obtaining and completing such documents and forms as required by the type of claim being submitted or services requested.
- Obtains the necessary information and completes claims while veteran and/or family member is present. In certain circumstances, may monitor the claim to eliminate unnecessary delays in receiving needed evidence and to assure the claim is fully developed.
- Acts as advocate for veterans and their beneficiaries in their dealings with other VA elements and organizations that affect their claims. Provides away from office counseling and as necessary provides in-home counseling to those who are geographically isolated or physically unable to go to VA facility due to physical or mental incapacity.
- Explains decisions made by the VA and communicates the reasons to the claimant for these decisions, orally or in writing. Advises on the right of appeals and assists claimants in making appeals. Presents benefits or claims appeals at personal hearings. Prepares technical correspondence to veterans and their dependents providing benefit information, representation rights and response to miscellaneous inquiries. Signs such correspondence for the Veterans Service Center Manager.
- Receives and responds to congressional and White House inquiries concerning VA benefits for veterans and other claimants. Analyzes inquiries, researches issues involved, consults with other federal, state and local agencies as necessary and prepares written replies or furnishes replies by telephone or other medium to congressional or White House staff members.
- Serves as an Outreach Coordinator (such as Women's Veterans Coordinator, Minority Veterans Coordinator, Homeless Veterans Coordinator, Aging Veteran Coordinator, Ex-Prisoners of War Coordinator, or Military Services Coordinator). Develops a network relationship with the state and private veterans organizations to broaden the scope of outreach and increase the community awareness of the role VA plays in being a resource to that community.
- Speaks to individuals or groups or otherwise represents the agency on media programs involving matters of interest to veterans and their dependents. Serves as a resource for the veteran community by participating in events and programs, such as military Transition Assistance Program, Armed Forces Day booths, Veterans Organizations seminars, etc. Conducts seminars, conferences and other information dissemination activities.
- Performs other duties as assigned.
Starting at $56,528 Per Year (GS 10)
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