Communicate effectively with a range of people, either in person or on the telephone, promptly and in a professional and courteou.....
Communicate effectively with a range of people, either in person or on the telephone, promptly and in a professional and courteous manner whilst recognising barriers to communication. Ensure that complex calls from anxious and distressed clients are dealt with effectively and appropriately. Respond to enquiries and take appropriate action on behalf of the Operational Lead, either by telephone, personal contact, or correspondence, within agreed time limits. Manage and maintain an efficient administrative system on behalf of the Operational Lead. Arrange and take minutes at internal & external meetings. Efficient in the use of Healthroster Support Operational Lead with Training and Appraisal compliance for teams Email Management and Diary Management for the Operational Lead Student placement co-ordination Have excellent Microsoft skills and formatting Draft general correspondence on behalf of Operational Lead. Accurately produce reports, correspondence, and manuals from a variety of sources including material from manuscripts within agreed timescales. Work without supervision and ensure urgent situations are addressed swiftly. Ensure workload is managed and prioritised appropriately. Establish and maintain electronic and manual filing systems. Input and manipulate data into computer databases, creating reports from electronic systems. Use of AI Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.
