Total 17 Administrative / Clerical job vacancies in Droitwich Spa, WR9 7SS

Main Duties Answering any telephone enquiries in a polite and efficient manner Filing results in patient files Ordering patient files and notes Ensuring that all patients have up to date VTE forms Maintaining up to date information on the Trusts computer systems (e.g. Healthroster, Lorenzo and Digit) Liaise with other members of the multi-disciplinary team, such as secretaries, social services etc. Requesting and obtaining patient records and x-rays Booking patient transport as required Booking and rescheduling patient appointments when required Direct admissions to the ward Photocopying, scanning and faxing documents as required Provide clerical support to the Ward Manager Deliver referrals to the relevant departments Make any relevant follow up appointments for patients Assist with lunchtime service Log any maintenance work as when required Demonstrates own work duties to new starters Service Improvement and Audit To carry out ward based audits of aspects of patient care that relate to the role of ward administrator e.g. booking of procedures and outpatient follow up in order to improve the service provided to patients. To provide clerical support to the nursing staff on the ward for audits that they carry out. To carry out the coding of all the ad hoc/ward patients that are seen on the surgical unit and support the work of the coding department Housekeeping Duties To order stationary and general supplies to ensure the ward area is adequately covered To ensure the nursing station/ward clerk area are kept generally tidy Communications and Working Relationships To communicate with others in a polite and courteous manner at all times The post-holder will be expected to communicate with medical and nursing staff and also with patients, relatives, carers and other members of the public The post holder should maintain patient confidentiality at all times The post holder will be expected to act in accordance with all Trust policies and procedures at all times

The successful candidate will support the Booking and Scheduling Team Leader, in providing a welcoming and efficient reception service for all visitors to the Hewitt Fertility Centre, supporting a full appointment booking service for NHS Patients. This entails a wide-ranging understanding of the administrative arrangements within the Unit and associated Centres. The potholder is also responsible for the management and monitoring of efficient clinical pathways to meet the Infertility Referral to Treatment (RTT) targets and the provision of information and support to clinicians regarding patient pathway management within the Unit. Working pattern for successful candidate will be Monday, Tuesday and Wednesdays.

espect confidential information obtained in the course of daily duties and refrain from disclosing such information. (When required by Senior Manager, information may be given when required by Law). Breach of confidentiality will result in disciplinary action. Be aware and follow Trust and Directorate Policies. Adhere to Trust and Local Risk Management Strategy. Take part in the Trust PDR programme, continuing own personal development including Trust and departmental objectives. Adhere to the Trust annual mandatory training programme Be aware and follow hospital fire / fire evacuation procedure. Help in the promotion of Health Education by good example, e.g., no smoking, healthy eating, exercise and other methods of keeping in good health. Be aware and follow Hospital No Smoking Policy. Must adhere to Trust Uniform Policy.

Main Duties and Responsibilities counselling and DCR administrative support: Deliver a high level of customer service in all interactions with patients, registrants and other members of staff to ensure the highest standards of confidentiality, sensitivity and dignity are maintained at all times. Process queries and signpost/refer within the Hewitt Fertility Centre and externally, communicating the information to the registrants, staff and service providers by the most appropriate method dependent upon the service required. Arrange all communication to existing and new registrants. Register and prepare files entering demographic data on database. Maintain an up to date electronic and paper office filing system. Process queries and signpost / refer within the Hewitt Centre and externally, communicating the information to the registrants, staff and service providers by the most appropriate method dependent upon the service required. Arrange communication with Kings College London genetics team and registrants about DNA test results. Arrange communication with registrant representatives / support group Arrange communication to and between existing and new registrants. Register and prepare files entering demographic data on database. Processing counselling referrals Operate in accordance with HFEA Regulations and Trust Departmental Policies and Standard Operating Procedures within the Department. Work flexibly to cover the hours of operation Undertake other duties as required from time to time providing cover for other members of the team.

The successful candidate will support the Booking and Scheduling Team Leader, in providing a welcoming and efficient reception service for all visitors to the Hewitt Fertility Centre, supporting a full appointment booking service for NHS Patients. This entails a wide-ranging understanding of the administrative arrangements within the Unit and associated Centres. The potholder is also responsible for the management and monitoring of efficient clinical pathways to meet the Infertility Referral to Treatment (RTT) targets and the provision of information and support to clinicians regarding patient pathway management within the Unit. Working pattern for successful candidate will be Monday, Tuesday and Wednesdays.

Skills and Experience: Knowledge and experience of Microsoft Office systems is essential whilst training will be provided for in-house systems such as Carenotes, Big Hand dictations, etc. Previous administration/secretarial skills required along with excellent communication and IT skills. This role is based at site and due to the service being spread over a number of sites across Coventry and Warwickshire, you may be required to travel to support service delivery, or attend training, for which travel expenses would be paid. Interviews will take place face-to-face. For informal discussion or further information, please contact: Hannah Guest - Admin Team Co-ordinators

Undertake booking & scheduling of appointments to a range of Diagnostic appointments in line with Trust policy and standard operating procedures. This includes the processing of cancellations of appointments by the patients and the hospital. Check patients into and out of Diagnostic clinics ensuring accurate data capture and entry of patients personal and clinical information in relation to imaging appointments. Escalate issues related to the booking and scheduling of Diagnostic appointments in agreed timescales to supervisory and management staff. Undertake bookings on the ambulance transport system to facilitate the patients attendance, request interpreters with short notice as required. Provide a friendly and approachable Diagnostic patient reception service where required across all Trust sites and service areas. Handle enquiries from patients and staff in relation to Diagnostic appointment booking and scheduling within the reception areas, face to face and over the telephone. Maintain an up to date filing system appropriate to the relevant department and undertake filing in patient records in accordance with the Trusts Records Management Policy and the filing responsibilities for each clinical area. Use Trust Booking & Scheduling systems to undertake bookings into imaging including the entry, processing, and transmitting of patient data. Ensures data entry onto Trust systems is consistent with workflows and follow standard operating procedures. Provide non-clinical advice in relation to administrative arrangements. Ensure that the appointment check-in process in undertaken in line with Trust procedures. This includes asking patients questions on overseas visitors status and escalating concerns to the Overseas Visitors Manager and team. Ensure all mechanisms are in place to facilitate the patients attendance at the clinic including ordering patient ambulances and interpreters as required. Use Trust systems including waiting list information to ensure patients are booked and scheduled in the correct order. Follow Trust policy in relation to processes for assessment and management of potential overseas visitors including the accurate recording of information and escalation of concerns to the line manager Follow departmental policies and standard operating procedures for the undertaking of work tasks and duties. Deliver a high-level of customer service in all interactions with patients, their relatives, carers and staff to ensure the highest standards in respect of patient privacy and dignity.

The post holder is responsible for undertaking reception duties, the booking and scheduling of patient diagnostic appointments across all Trust sites including clinics within the community.

The post holder will also undertake and associated administrative duties. All activities within the Booking and Scheduling Service must comply with the Trust’s Patient Access Policies and ensure patients are offered an appropriate choice of appointments

To actively assist in the clerical throughput within the CDC, working in partnership with CDC Imaging Clerical Manager and CDC Imaging Appointments Team Leader to ensure the most effective deployment of resources to deliver activity, capacity and demand as required

Liverpool Women’s NHS Foundation Trust delivers the highest standards of care for women, babies and families. Each year we deliver over 7,500 babies, carry out over 49,000 gynaecological inpatient and outpatient procedures, care for over 1,000 poorly & preterm newborns, perform around 1,000 IVF cycles and have over 4,000 genetic appointments taking place. We believe that this along with a strong dedication to research & innovation makes us thespecialist health provider of choice in Europe for women, babies and families.

We have some of the leading experts in their field, which has been showcased on national TV and news, making our teams famous across the world for professionalism, skill & compassion.

The Trust is constantly innovating and evolving it’s services to provide the most cutting edge and modern care possible. As well as developing services on our current site we have long-term aspirations for the future. We have recently launched a number of new strategies which provide a detailed long-term plan for our services.

Check out why Liverpool Women’s NHS Foundation Trust is a great place to work using the links below:

Video:https://vimeo.com/556197652

Online brochure:https://www.liverpoolwomens.nhs.uk/media/4121/recruitment-pack-great-place-to-work-16pp-v4-final.pdf
• Undertake booking & scheduling of appointments to a range of Diagnostic appointments in line with Trust policy and standard operating procedures. This includes the processing of cancellations of appointments by the patients and the hospital.
• Check patients into and out of Diagnostic clinics ensuring accurate data capture and entry of patients personal and clinical information in relation to imaging appointments.
• Escalate issues related to the booking and scheduling of Diagnostic appointments in agreed timescales to supervisory and management staff.
• Undertake bookings on the ambulance transport system to facilitate the patient’s attendance, request interpreters with short notice as required.
• Provide a friendly and approachable Diagnostic patient reception service where required across all Trust sites and service areas.
• Handle enquiries from patients and staff in relation to Diagnostic appointment booking and scheduling within the reception areas, face to face and over the telephone.
• Maintain an up to date filing system appropriate to the relevant department and undertake filing in patient records in accordance with the Trusts Records Management Policy and the filing responsibilities for each clinical area.
• Use Trust Booking & Scheduling systems to undertake bookings into imaging including the entry, processing, and transmitting of patient data.
• Ensures data entry onto Trust systems is consistent with workflows and follow standard operating procedures.
• Provide non-clinical advice in relation to administrative arrangements.
• Ensure that the appointment check-in process in undertaken in line with Trust procedures. This includes asking patients questions on overseas visitor’s status and escalating concerns to the Overseas Visitors Manager and team.
• Ensure all mechanisms are in place to facilitate the patient’s attendance at the clinic including ordering patient ambulances and interpreters as required.
• Use Trust systems including waiting list information to ensure patients are booked and scheduled in the correct order.
• Follow Trust policy in relation to processes for assessment and management of potential overseas visitors including the accurate recording of information and escalation of concerns to the line manager
• Follow departmental policies and standard operating procedures for the undertaking of work tasks and duties.
• Deliver a high-level of customer service in all interactions with patients, their relatives, carers and staff to ensure the highest standards in respect of patient privacy and dignity.


This advert closes on Wednesday 17 Jul 2024

Skills and Experience: Knowledge and experience of Microsoft Office systems is essential whilst training will be provided for in-house systems such as Carenotes, Big Hand dictations, etc. Previous administration/secretarial skills required along with excellent communication and IT skills. This role is based at site and due to the service being spread over a number of sites across Coventry and Warwickshire, you may be required to travel to support service delivery, or attend training, for which travel expenses would be paid. Interviews will take place face-to-face. For informal discussion or further information, please contact: Hannah Guest - Admin Team Co-ordinators

Duties and Responsibilities: Arrange meetings Take minutes in meetings Ensure actions from meetings are completed In a timely manner Send out meeting agendas and associated papers out documents Act as a contact point for the PCN Send/receive e-mail's on behalf of the Clinical Director and PCN Strategic Manager where appropriate Complete actions for Clinical Director and PCN Strategic Manager where appropriate Keep Teams groups and documents updated Provide admin support to other leadership positions within the PCN where required Work closely with the Social Prescribers and Health and Wellbeing Coaches Supporting the PCN leadership team to look at population health intelligence to help proactively identify and deliver personalised care Work with the GPs and other primary care professionals within the PCN to help support them in identifying and managing a caseload of patients, and where required and as appropriate, refer people onward to other health professionals within the PCN Raise awareness within the PCN of shared decision-making and decision support tools Raise awareness of how to identify patients who may benefit from shared decision making and support PCN staff and patients to be more prepared to have shared decision-making conversations. Core Competencies: Strong IT skills able to produce and format MS Word, Excel and PowerPoint documents Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment Effective time management able to meet deadlines Problem solving - able to develop and deliver solutions Team Player ability to work in a team to deliver shared objectives Communication ability to communicate and engage with shareholders and to communicate and engage with other external organisations and people Key Working Relationships and Communications SWGP Director of Planning and Delivery Primary Care Network Clinical Director Primary Care Network Operations Manager Practice Managers General Practitioners and other practice clinicians CCG NHS England and its local offers Patients & public stakeholders, including patient participation groups Relevant representative committees (e.g. LMC, LDC, LOC, LPC) Healthcare providers including NHS, third sector and voluntary providers

For full details of the duties and criteria for the role please refer to the job description and person specification attached.

Job Title: Customer Service Team Leader (Admin and Clerical)
Salary: £17.64 P/H LTD Umbrella
Hours: 37
Type: Temporary Ongoing
Location: Leamington Spa, CV32
Start Date: ASAP
Work Pattern: Monday - Friday | 08:45am - 17:15pm

A dynamic Customer Services Team Leader is sought to manage a dedicated customer service team. This critical role involves enhancing team performance to achieve superior customer satisfaction and support levels. The successful candidate will use their leadership skills to mentor and grow the team, address customer inquiries, and implement measures to increase service quality and operational efficiency.
Key Duties and Responsibilities:

• Develop and sustain Resident Engagement through various channels, including Resident Initiating Groups.
• Respond objectively and positively to customer communications, including complaints.
• Manage and inspire a team towards achieving excellence in customer service.
• Compile performance data to aid in practice improvement across the team.
• Handle escalated customer complaints and enquiries, providing effective and timely resolutions.
• Monitor and analyse team performance, identifying areas for improvement and implementing strategies to enhance service quality.
• Collaborate with other departments to streamline customer service processes and improve overall customer satisfaction.
• Ensure compliance with company policies and industry regulations.
• Develop and maintain in-depth product and service knowledge to provide expert advice and support to both team members and customers.

Requirements

• Proven experience as a Customer Services Team Leader or similar leadership role in a customer service environment.
• Strong problem-solving and conflict resolution abilities, with a customer-centric approach.
• Proficiency in CRM software and Microsoft Office Suite.
• [Desirable] proven in-depth experience in complaints case management, including cases from the Housing Ombudsman Service and the Local Government & Social Care Ombudsman Service.
• [Desirable] At least 2-3 years of experience in Resident Engagement within a social housing context.

If you require any additional information regarding the position, please call David at Service Care Solutions on 01772 208 966 or send an E-Mail to david.jones@servicecare.org.uk

Proud member of the Disability Confident employer scheme

Please refer to the detailed job description and main responsibilities for this vacancy within the job description attached.

To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form. Diversity Matters MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk. Were looking forward to hearing from you!

What's involved with this role:

Temporary Information Governance Office/Admin

Job Ref: Warwick 5242767

Pay Rate: Up to £13.46 per hour PAYE depending experience

Hours per week: 37 Monday – Friday, 8.45am to 5.15pm

Role Length: This opening assignment is for 2-3 months

City: Leamington Spa, Warwickshire

The Information Governance Support Officer will work within the Information Governance team and reports directly to the Information Governance Manager/DPO, supporting compliance across the entire organisation by assisting the Council in meeting their legal responsibilities under UK GDPR, Freedom of Information, Environmental Information Regulations and, at times, other relevant items of legislation

Key Responsibilities:

Consider and check the validity of all information requests and where necessary make any additional enquiries of the requester. Disseminate these to relevant service areas and track progress to ensure that requests are responded to within the timeframe allowed using the Council’s bespoke IT system, providing assistance and support to officers as required.
Ensure all information produced by the service areas is fully validated in accordance with WDC standards, including appropriate redaction of data where appropriate, and send the responses to requesters.
Deal with all aspects of communication from requesters and carry out general administration.
Establish and maintain a data audit and keep systems up to date. Provide regular reports and statistics on information requests received by the Council.
Support the Information Governance Manager in the development, communication and implementation of robust Information Governance processes and practices across WDC.
Keep up to date with all Information Governance associated legislation, guidance, codes of practice and other applicable standards.
To carry out any other duties as required by either the Information Governance Manager or Head of Governance and Democracy.



NB: Please feel free to apply to us direct via jobs@tclrec.com by quoting the job reference and job title exactly.

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF.

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.


Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:

Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.



Qualifications:

4 G.C.S.E’s or equivalent, including Mathematics and English (or equivalent experience).
Data Protection, FOI or EIR qualification/certificate desirable.



Skills & Experience:

Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.
A good understanding of data protection principles, UK GDPR, FOIA and EIR legislation.
Practical experience of dealing with Information Requests.
Ability to use initiative and work independently and manage a varied workload.
Able to work under pressure in a busy environment. Demonstrate a high level of organisational and operational skills.
Excellent communication skills both written and oral.
Able to consider and interpret legislation and guidance to support service areas with data protection related issues.
Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).

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Job Ref: Warwick 5242767


Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.