Key Tasks & Responsibilities Duties will include co-ordinating and preparing repeat prescriptions for our Patients, data entr.....
Key Tasks & Responsibilities Duties will include co-ordinating and preparing repeat prescriptions for our Patients, data entry onto Patient records, EPS and patient and pharmacy liaison. The tasks and responsibilities to be undertaken may include any or all of the items in the following lists, dependent on current and evolving practice workload and staffing levels: Work with our GPs and pharmacists to provide a responsive repeat prescription service delegated to the prescription team as appropriate. Setting up electronic repeat dispensing for eligible patients. Synchronising patient medication quantities to reduce medicines wastage. Delivering the technical aspects of prescription preparation to ensure the safe prescribing of medicines. Delivering an efficient prescription service and ensuring service targets are met and errors are minimised. Comply with legal and professional requirements, accepted guidance on professional practice, and with safe systems of work for re-authorising repeat prescriptions. Run analysis reports and gather information from a variety of sources for continuous improvement, safe management of repeat prescriptions, and to coordinate medication reviews or changes. Liaise with pharmacies on the supply of prescribed drugs, alert our clinicians of any supply issues and forward information on the recommended alternatives. Expedite urgent prescriptions to help ensure a safe and responsive service for our patients. Respond to enquiries from patients, carers, secretaries, NHS administrators, consultants or the practice and PCN teams in a courteous, timely and efficient manner, by telephone, letter and email, occasionally face-to-face and maintain precise records of the communications. Provide an efficient administration service as part of a team to ensure the smooth running of the prescription support to our clinicians. Post and email written correspondence as appropriate to deliver the requested correspondence in a timely manner, and ensure this is recorded in the patient record. Ensure you are keeping patient information updated and that patient information is secure /kept confidential at all times. Maintain accurate Patient records promptly and quickly - entering data in accordance with reporting requirements. Keep up to date with the Gateshead formulary and the national restricted drugs list. Bring any queries to the attention of the relevant doctor or pharmacist, to include under and over usage. Issue nursing supplies e.g. dressings, catheters if advised by a suitably trained clinician. On the doctors or pharmacists instructions, inactivate drugs that have never been issued or have not been issued for a specified period of time. Liaise with external and internal pharmacy services and patients as necessary to resolve queries. Build good working relationships with local pharmacies to help enable our prescription service. Check personal and prescriptions account emails regularly throughout the day and deal with them appropriately. Create tasks and assist clinicians in managing document workflow relating to prescriptions. Establish and maintain filing and administrative systems so that written or computerised information is easily accessible and secure. Ensure you have adequate stationery supplies in stock (Prescription Pads) and oversee the security, logging and signing out of all supplies. Escalate any problems to your line manager or practice manager that you need support with. Provide cover for members of the prescription and reception team during periods of sickness and annual leave. Undertake training as requested to support safe and effective services for the Practice. Carry out any other duties as may reasonably be requested by the GPs/pharmacists/practice manager/line manager. Confidentiality: In the course of your work, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data Health & Safety: The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety policy, to include: Using personal security systems within the workplace according to practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Reporting any potential risks that are identified Demonstrate due regard for safeguarding and promoting the welfare of children. Equality and Diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Personal/Professional Development: The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work Quality: The post-holder will strive to maintain quality within the practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources Communication: The post-holder should recognize the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognise peoples needs for alternative methods of communication and respond accordingly. Contribution to the Implementation of Services: The post-holder will: Apply practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate This job description reflects current priorities and commitment and may alter as a result of service changes, and can be varied after consultation with the post holder.
