Online Clerk This position is office based and can be based in one of the following sites - Nottingham, Leeds or Perry BarMonday.....
Online Clerk
This position is office based and can be based in one of the following sites - Nottingham, Leeds or Perry Bar
Monday – Friday, 40 hours per week
£25,112 per annum
BCA are the biggest name in Europe’s vehicle remarketing industry, backed by the Constellation Automotive Group, we’re part of a family including cinch and WeBuyAnyCar.com. We’re growing rapidly and are on a key digital transformation journey.
Constellation Automotive Group is the largest vertically integrated digital used car marketplace in Europe, combining the leading digital brands across the segments of consumer to business, business to business and business to consumer. We offer competitive salaries plus attractive benefits, unrivalled support to progress and flexible remote working.
The Key purpose for this role within the online remarketing team will to ensure day to day delivery of online sales. This role will have a core responsibility for clerking day to day sales. You will part of the sale team, working with the auctioneer and vendor representative to achieve the best sale result.
Additional responsibilities include working with the Online administration team. Allocation and lotting bot use.
Key responsibilities
Following a range of business processes, update in-house systems in accordance with business requirements
Running online sales day to day
Ensure that all company processes are followed with regard to the sale of vehicles to reduce mistakes and risk to the company
Deal with pre and post-sale issues, queries or complaints in a timely and satisfactory fashion
Action any issues, queries or complaints arising so that any problems are resolved, in a timely fashion, to all parties’ satisfaction as far as are reasonably practicable. Escalate any complex issues to the relevant manager
Dialling the Vendor representative into the sale and manage them through the sale section, following up on any specific points raised during the sale
Help the auctioneer to keep the sale to the timing of the program
Proactively encourage vendors to put vehicles on sale
Responsible for lotting
Complete various administrative tasks and follow a range of business processes, update in- house systems in accordance with business requirements to achieve internal KPIs and customer SLA’s
Management of T & A & virtual inbox
Key Skills
Data Management experience
High level of attention to detail
Customer focused
Ability to work in a fast paced environment
We are proud to be Level 1 Disability Confident and committed to ensuring our recruitment process is inclusive and accessible.
Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.
INDLP
