Total 12 Administrative / Clerical job vacancies in PL1 4SG

Please find attached Job description with the Job advert and this includes the organisational trust values, please be aware this job may include dealing with difficult calls due to the Post being based within the RISE crisis and home treatment team

We will require a well organised individual who is able to empathise with our service users and be able to deal with sensitive enquiries in a confidential manner. The role requires excellent customer service skills due to the nature of the calls as well as previous reception/office experience. Applicants will need to be computer literate in Word, Excel and electronic mail with excellent accuracy in data input. You must have the ability to multi task, manage and prioritise own workload and be able to work on both your own initiative and as part of a team. We are looking for individuals with a positive approach to change who are supportive of service improvements and able to build effective working relationships, be approachable and accessible with a flexible approach to work. This is an excellent career development opportunity for a self-motivated and enthusiastic individual who wishes to pursue an administrative career in the NHS. This post will require a standard DBS check and it will be the postholders responsibility to finance this.

1. Job Details Job Title:Safeguarding Children Secretary Band:3 Locality:Children Young People & Families Service Base:Health Team: Multi-Agency Safeguarding Hub (MASH) Responsible to: Danni Claffey: Safeguarding Children Administrative Manager 2. Job Purpose The role of Safeguarding Children Secretary is a specialised role within Livewell Southwest Health Team: MASH and is essential to the delivery of an effective, comprehensive and competent administration service which is child focussed, promoting good standards of service and effective interagency and partnership working relationships. 3. Scope and Range The Safeguarding Children Secretary will provide a comprehensive administration service for the Health Team: MASH and the wider Safeguarding Children Team when required co-ordinating their own workload, prioritising tasks and communicating capacity issues as and when they arise. The Safeguarding Children Secretary will lead administration projects, providing regular update reports and identifying risks to successful completion. Confidentiality will be maintained at all times. Organisational Structure Director of Governance/Executive Lead for Safeguarding Children Head of Service, CYPFS Services Named Nurse Child Protection, Safeguarding Children Team Safeguarding Advisor (Children), Health Team: MASH This role 4. Main Duties and Responsibilities Maintaining a comprehensive administration service and a secretarial service for the Health Team: MASH dealing with matters of a highly confidential and clinical nature. The administration service will include diary management, typing, scheduling meetings, and maintaining efficient information and document retrieval systems, both manual and electronic. This will include word processing of letters and reports from both dictation and manuscript and the creation and maintaining databases. Acting as first point of contact for the Health Team: MASH managing telephone calls, correspondence, and greeting visitors, answering enquiries and furnishing information to enquirers in an accurate, welcoming and confidential manner. To use own initiative in dealing with day-to-day operational issues as they arise, prioritising own workload and to exercise sound judgement in the need to escalate issues to clinical staff. Using judgement and discretion in dealing with sensitive issues, making prompt and appropriate initial responses, escalation to clinical staff as required. To develop and maintain accurate databases. Producing reports from the information, as required. Receiving, opening, logging and distributing mail and emails, responding where appropriate and directing / prioritising to assist in the efficiency of the service delivery. To undertake telephone and personal communication with a wide range of people including but not restricted to: People who use all health services in Plymouth Livewell Southwest Safeguarding Children Team Health service clinical and admin staff. Devon and Cornwall Police Livewell Southwest Adult Safeguarding Personnel Plymouth City Council Safeguarding Children Personnel Devon Clinical Commissioning Group Safeguarding Team. Safeguarding Leads Primary Care. Lead on administrative project work, being accountable for a successful outcome and escalating any constraints to such. An example includes the development of admin systems and processes to enable the smooth running of the administration element of the health safeguarding team. Follow and implement the PPN recording process. Escalate any concerns to the Safeguarding Advisor. Be confident and capable in accessing and inputting to a range of electronic patient identifiable databases, working flexibly, as necessary, to cover fluctuating demand on the service. To monitor the receipt of safeguarding children information from a range of agencies and inputting that to the relevant patient record if required. Updating clinicians as appropriate. To actively participate in own learning and development. Ensuring compliance with mandatory training and participating in annual appraisal. Any other reasonable duties commensurate with the role. 4.1. Responsibility for People Management Responsibility to support the induction of any new administration staff Scheduling appointments and meetings for the safeguarding advisors, ensuring appropriate and optimum time management. 5.0 Physical demands of the job Frequent sitting and standing, inputting at a keyboard for most of the day. Flexibility in undertaking hybrid working Concentration is required when inputting into systems, typing documents, making appointments and processing records with a need to ensure accuracy and compliance with record keeping policy. 6.0 Freedom to Act To operate with a high degree of discretion and autonomy in delivering the secretarial functions associated with safeguarding children practice in Livewell Southwest. 7.0 Equality and Diversity Be able to deliver on and to embed equality and diversity values into service delivery, and work activities within the service area. 8.0 Review of this Job Description This job description is intended as an outline indicator of general areas of activity and will be amended in the light of the changing needs of the organisation. It will be reviewed in conjunction with the post holder on an annual basis 9.0 Additional information for the post 9.1 Responsibility for implementation of policy and/or service developments The Safeguarding Children Secretary is required to comply with all relevant policies and procedures pertinent to their post. Current versions can be found on Healthnet or via your manager. The areas listed below are those Livewell Southwest currently places particular emphasis on. Failure to follow correct policies and procedures may result in disciplinary action. 9.2 Safeguarding Children and Adults All employees have a duty to safeguard and promote the welfare of children and adults and are required to act in such a way that at all times safeguards their health and wellbeing. Familiarisation with and adherence to national and local safeguarding adults and childrens policies is an essential requirement upon all employees. Livewell Southwest has specific safeguarding policies and in addition, employees also have a responsibility to practice and work within the multi-agency policies developed by the Safeguarding Adults Board and the Safeguarding Children Partnership. Staff are also required to participate in related mandatory/statutory training. 9.3 Health and Safety at Work: You must co-operate with those in authority and others in meeting the statutory requirements and in following policies and procedures. A copy of the Health and Safety Policy is available from the Healthnet or from the Risk Management Department. You are reminded that in accordance with the Health and Safety at Work Act 1974 you have a duty to take reasonable care to avoid injury to yourself and to others affected by your work activities. You will be notified where your post carries a requirement for immunisation. You may be required to be able to undertake physical intervention training and participate in physical intervention as part of a physical intervention team and BLS 9.4 Infection Control: Livewell Southwest (CIC) is determined to eradicate healthcare-acquired infection and puts a great deal of emphasis on the responsibility of all staff to ensure their own personal and others compliance with Infection Control (including Hand Washing) Policies. All staff must comply with infection control policies and guidance, attend relevant updates and report issues of concern to their immediate line manager (if no action or explanation received, then it is the individuals responsibility to escalate their concerns to the Director of Operations or Chief Executives Office). 9.5 Risk Management: In Accordance with the Risk Management Strategy, employees will participate, whenever required, with the risk management process. They will support line managers by attending mandatory and statutory training, completing incident/accident forms for every adverse event or near miss that occurs, report all defects and complaints, and communicate any dangerous situation to individuals potentially at risk. 9.6 Sustainability and climate change: All staff are expected to take responsibility for the reduction of carbon emissions within their area of the organization. This may relate to reducing energy consumption, making low carbon travel choices, consideration of goods and services being purchased, and waste reduction. 9.7 Other: This Job Description is not exhaustive and may change as the post develops, but such change will not take place without consultation between the post holder and his/her manager. Job descriptions should be reviewed at least annually at the appraisal meeting. The Working Time Regulations apply to all employees of Livewell Southwest. In particular Livewell Southwest (CIC) will not permit staff in all employments to work more than 48 hours in any one week except where there are exceptional service needs where an absolute limit of averaging over a reference period of 17 weeks would apply.

1. Job Details Job Title:Safeguarding Children Secretary Band:3 Locality:Children Young People & Families Service Base:Health Team: Multi-Agency Safeguarding Hub (MASH) Responsible to: Danni Claffey: Safeguarding Children Administrative Manager 2. Job Purpose The role of Safeguarding Children Secretary is a specialised role within Livewell Southwest Health Team: MASH and is essential to the delivery of an effective, comprehensive and competent administration service which is child focussed, promoting good standards of service and effective interagency and partnership working relationships. 3. Scope and Range The Safeguarding Children Secretary will provide a comprehensive administration service for the Health Team: MASH and the wider Safeguarding Children Team when required co-ordinating their own workload, prioritising tasks and communicating capacity issues as and when they arise. The Safeguarding Children Secretary will lead administration projects, providing regular update reports and identifying risks to successful completion. Confidentiality will be maintained at all times. Organisational Structure Director of Governance/Executive Lead for Safeguarding Children Head of Service, CYPFS Services Named Nurse Child Protection, Safeguarding Children Team Safeguarding Advisor (Children), Health Team: MASH This role 4. Main Duties and Responsibilities Maintaining a comprehensive administration service and a secretarial service for the Health Team: MASH dealing with matters of a highly confidential and clinical nature. The administration service will include diary management, typing, scheduling meetings, and maintaining efficient information and document retrieval systems, both manual and electronic. This will include word processing of letters and reports from both dictation and manuscript and the creation and maintaining databases. Acting as first point of contact for the Health Team: MASH managing telephone calls, correspondence, and greeting visitors, answering enquiries and furnishing information to enquirers in an accurate, welcoming and confidential manner. To use own initiative in dealing with day-to-day operational issues as they arise, prioritising own workload and to exercise sound judgement in the need to escalate issues to clinical staff. Using judgement and discretion in dealing with sensitive issues, making prompt and appropriate initial responses, escalation to clinical staff as required. To develop and maintain accurate databases. Producing reports from the information, as required. Receiving, opening, logging and distributing mail and emails, responding where appropriate and directing / prioritising to assist in the efficiency of the service delivery. To undertake telephone and personal communication with a wide range of people including but not restricted to: People who use all health services in Plymouth Livewell Southwest Safeguarding Children Team Health service clinical and admin staff. Devon and Cornwall Police Livewell Southwest Adult Safeguarding Personnel Plymouth City Council Safeguarding Children Personnel Devon Clinical Commissioning Group Safeguarding Team. Safeguarding Leads Primary Care. Lead on administrative project work, being accountable for a successful outcome and escalating any constraints to such. An example includes the development of admin systems and processes to enable the smooth running of the administration element of the health safeguarding team. Follow and implement the PPN recording process. Escalate any concerns to the Safeguarding Advisor. Be confident and capable in accessing and inputting to a range of electronic patient identifiable databases, working flexibly, as necessary, to cover fluctuating demand on the service. To monitor the receipt of safeguarding children information from a range of agencies and inputting that to the relevant patient record if required. Updating clinicians as appropriate. To actively participate in own learning and development. Ensuring compliance with mandatory training and participating in annual appraisal. Any other reasonable duties commensurate with the role. 4.1. Responsibility for People Management Responsibility to support the induction of any new administration staff Scheduling appointments and meetings for the safeguarding advisors, ensuring appropriate and optimum time management. 5.0 Physical demands of the job Frequent sitting and standing, inputting at a keyboard for most of the day. Flexibility in undertaking hybrid working Concentration is required when inputting into systems, typing documents, making appointments and processing records with a need to ensure accuracy and compliance with record keeping policy. 6.0 Freedom to Act To operate with a high degree of discretion and autonomy in delivering the secretarial functions associated with safeguarding children practice in Livewell Southwest. 7.0 Equality and Diversity Be able to deliver on and to embed equality and diversity values into service delivery, and work activities within the service area. 8.0 Review of this Job Description This job description is intended as an outline indicator of general areas of activity and will be amended in the light of the changing needs of the organisation. It will be reviewed in conjunction with the post holder on an annual basis 9.0 Additional information for the post 9.1 Responsibility for implementation of policy and/or service developments The Safeguarding Children Secretary is required to comply with all relevant policies and procedures pertinent to their post. Current versions can be found on Healthnet or via your manager. The areas listed below are those Livewell Southwest currently places particular emphasis on. Failure to follow correct policies and procedures may result in disciplinary action. 9.2 Safeguarding Children and Adults All employees have a duty to safeguard and promote the welfare of children and adults and are required to act in such a way that at all times safeguards their health and wellbeing. Familiarisation with and adherence to national and local safeguarding adults and childrens policies is an essential requirement upon all employees. Livewell Southwest has specific safeguarding policies and in addition, employees also have a responsibility to practice and work within the multi-agency policies developed by the Safeguarding Adults Board and the Safeguarding Children Partnership. Staff are also required to participate in related mandatory/statutory training. 9.3 Health and Safety at Work: You must co-operate with those in authority and others in meeting the statutory requirements and in following policies and procedures. A copy of the Health and Safety Policy is available from the Healthnet or from the Risk Management Department. You are reminded that in accordance with the Health and Safety at Work Act 1974 you have a duty to take reasonable care to avoid injury to yourself and to others affected by your work activities. You will be notified where your post carries a requirement for immunisation. You may be required to be able to undertake physical intervention training and participate in physical intervention as part of a physical intervention team and BLS 9.4 Infection Control: Livewell Southwest (CIC) is determined to eradicate healthcare-acquired infection and puts a great deal of emphasis on the responsibility of all staff to ensure their own personal and others compliance with Infection Control (including Hand Washing) Policies. All staff must comply with infection control policies and guidance, attend relevant updates and report issues of concern to their immediate line manager (if no action or explanation received, then it is the individuals responsibility to escalate their concerns to the Director of Operations or Chief Executives Office). 9.5 Risk Management: In Accordance with the Risk Management Strategy, employees will participate, whenever required, with the risk management process. They will support line managers by attending mandatory and statutory training, completing incident/accident forms for every adverse event or near miss that occurs, report all defects and complaints, and communicate any dangerous situation to individuals potentially at risk. 9.6 Sustainability and climate change: All staff are expected to take responsibility for the reduction of carbon emissions within their area of the organization. This may relate to reducing energy consumption, making low carbon travel choices, consideration of goods and services being purchased, and waste reduction. 9.7 Other: This Job Description is not exhaustive and may change as the post develops, but such change will not take place without consultation between the post holder and his/her manager. Job descriptions should be reviewed at least annually at the appraisal meeting. The Working Time Regulations apply to all employees of Livewell Southwest. In particular Livewell Southwest (CIC) will not permit staff in all employments to work more than 48 hours in any one week except where there are exceptional service needs where an absolute limit of averaging over a reference period of 17 weeks would apply.

The post holder will participate in interview panels for specified jobs. Assist in the training of newly appointed secretarial/administrative staff and supporting them during their assimilation. Assist in maintenance of stock control and security of stock Observe a personal duty of care when using equipment and resources Maintaining a safe environment in accordance with Health and Safety Policies The post holder will have the ability to plan and prioritise their own workload on a day-to-day basis. To maintain the electronic diaries for CMHS Cumberland doctors, organise appointments and the allocation of their time to reflect priorities and demands of their workloads. To organise meetings including Case Conferences, meetings, Risk Management meetings, Care Planning meetings and provide all administrative duties associated with these meetings, including sending invitations, distribution of agenda, associated paperwork, take and transcribe minutes and follow up action points. To organise appointments as appropriate, liaising with patients, patient family members and other services. Liaise with MDT to arrange assessments etc as directed by the Consultant. Provide administration support including recording details on SystmOne, invoicing and monitoring payments received. Administrative support for Consultants appraisal including MAG. Arrange medical student placements and feedback sessions as appropriate. Arrange teaching sessions etc for Consultant as appropriate. The post holder will have knowledge of medical terminology. The post holder will have the knowledge and experience to deal with difficult enquiries and situations. Collate data for Out of Area patients and produce statistical reports to provide data for locality manager. The post holder will maintain accurate, timely electronic records and ensure that they are kept safely in accordance with Livewell Southwest polices, including the Data Protection Act (1998) and the Livewell Southwest Confidentiality Policy. To work collaboratively with other secretaries/administration staff for both Avon House and Cumberland mental health service, including taking telephone calls, supporting colleagues during periods of high demand ensuring the team runs smoothly. To receive incoming mail, telephone calls and initiate action as required Assist with Medical staff regarding annual leave etc liaising with Medical staffing team. Liaise with senior medics regarding on-call swaps and leave cover Accurate audio transcription of various documents including patient letters, assessments, discharge summaries and psychiatric reports in preparation for Tribunal Hearings, ensuring deadlines are met. Attend weekly ward round MDT with the Consultants and multi-disciplinary team, taking notes and following up action plans as appropriate. To maintain sensitive and confidential information and filing systems. To maintain, at all times, the highest level of confidentiality in respect of information concerning the Livewell Southwest or any of its staff or patients. The post holder will be able to provide non-clinical advice and information with regards to appointments and visitors to the unit. The post holder will undertake surveys/audits as required including staff surveys. The post holder will liaise with patients, other professionals and agencies to organise various meetings including Care Planning, Aftercare, Risk Management and Discharge Planning. Due to the urgency of some of these meetings are arranged at short-notice, requiring re-organisation of diaries to ensure service user needs are met. The post holder must demonstrate a positive attitude to patients, treating patients and their families with dignity and respect. The post holder will be required to have an excellent knowledge of risk factors and be able to make judgements about client and staff safety and raise concerns with senior staff The post holder will ensure compliance with contractual and related quality standards, including acknowledgement of referrals and production of written correspondence with referrers. The post holder will comply with all appropriate National, Livewell Southwest and local polices and protocols. These include Health and Safety, Fire Procedures and Confidentiality. To know how to report accidents and incidents and to do so promptly. The post holder will behave in a manner that does not bring the Team or Livewell Southwest into disrepute. The post holder will ensure that professional boundaries are always adhered to. The post holder will actively participate in line management supervision with a senior member of the Team. The post holder will actively participate in the Livewell Southwest appraisal system. The post holder will participate in team meetings. The post holder will carry out other duties commensurate with the position as required. The post holder will be responsible for updating Knowledge and Skills, including Livewell Southwest mandatory training. The post holder will identify new ways of working and make changes to own work, when agreed, to improve service. The post holder will liaise with GPs, Solicitors, Police, Social Workers, ward staff, other teams, multi-agency professionals, probation officers, patients and relatives, management, medical staff in other specialities and professional staff in other departments. The post holder will provide and receive confidential, complex and sensitive information, orally, in writing or electronically, within the boundaries of confidentiality. At times the information can be distressing. The post holder will be expected to answer calls from service users, gain information and re-direct the call to the required health professional. To provide a communication link when the Consultant or associated Doctors are out of the office and pass all urgent and important issues on to the correct person. Competent advanced keyboard skills including audio typing. There is a frequent requirement for concentration required for dealing with various complicated medical documents and correspondence with frequent interruptions. There is a frequent requirement for concentration required when typing reports, letters etc of complicated nature with frequent interruptions. There is a frequent requirement for sitting in a restricted position, maintaining correct posture, when sitting at desks; for example when (audio) typing or taking detailed minutes of meetings. The post holder will carry any deliveries in a safe manner, in accordance with the organisations manual handling policy.

INTERNAL APPLICANTS MUST APPLY VIA MYSELF

NLC3 £22,842 - £23,764 (Pro Rata)

We are looking for an enthusiastic, hardworking and reliable individual to join the team in ensuring the provision of an efficient & effective clerical support service.

You will be required to provide clerical and administrative support to the School. This will include typing, cash handling, filing, reprographic work and reception/telephone duties.

Moderate experience of working within a clerical/administrative environment is essential and knowledge of Microsoft packages is desirable. You should have the ability to prioritise and meet deadlines, and the ability to work on your own initiative.

You will require to become a Protecting Vulnerable Groups (PVG) Scheme member prior to commencing in this role.

Work Pattern: 19.54 Hours per Week

Monday,Thursday & Friday : 9:00am - 3:00pm

Tuesday - 9:00am - 12:10pm

This is a temporary position until 26/06/2025

Working here at North Lanarkshire Council

If you’re considering a career with us, you’ll be keen to know what’s in it for you. We have a great package of benefits available, from health and wellbeing to finances and family. This includes 27 days annual leave and 6 public holidays*, and a wide range of benefits available to you find out more at work well NL. We also have a full package of learning and development through our learning academy LearnNL to help you reach your full potential and further your career.

For more information on local authority careers visit the myjobscotland career hub

North Lanarkshire Council are Happy to Talk Flexible Working, we operate a Smarter Working Policy.

Click here to see our Recruitment Charter.

*For all casual/sessional roles, you will receive 12.1% of your hourly rate for every hour worked in total recompense for annual leave, including public holidays. These rates will be indicated separately on your payslip. You will only be paid for the hours that you work.

We are a Disability Confident Leader and offer a guaranteed interview to applicants who consider themselves to be disabled, as long as they meet the essential criteria of the person specification/job description.

We have also adopted the Armed Forces Community Covenant to show our support for service personnel, veterans and their families. We offer a guaranteed interview for service leavers, spouses, reservists and veterans, as long as they meet the essential criteria of the person specification/job description.

North Lanarkshire Council is committed to #KeepingThePromise. This means that if you have ever been in care (looked after at home with a social worker, lived with a relative other than your parents, experienced foster, residential or secure care) you are entitled to a guaranteed interview for this post, as long as you meet the essential criteria of the person specification/job description. This is one way North Lanarkshire is demonstrating our commitment to supporting Care-Experienced People.

The Plan for North Lanarkshire is to be the place to live, learn, work, invest and visit. The Council recognises that work is an important part of adult life and is critical to our wellbeing and shaping how we live. The Fair Work Convention’s Framework defines Fair Work as work that offers effective voice, fulfilment, opportunity, respect and security. We believe Fair Work can boost creativity, realise untapped potential and increase productivity. To find out more click on the link.

Alternative Application Packs can be requested in other formats for example, Large Print, Braille, and Audio. To request an alternative Application Pack please phone 01698 403151.

The following link contains our Easy Read documents which will help explain the process and what happens during the selection process.

Easy Read – My NL

Proud member of the Disability Confident employer scheme

INTERNAL APPLICANTS MUST APPLY VIA MYSELF

NLC3 £22,842 - £23,764 (Pro Rata)

We are looking for an enthusiastic, hardworking and reliable individual to join the team in ensuring the provision of an efficient & effective clerical support service.

You will be required to provide clerical and administrative support to the School. This will include typing, cash handling, filing, reprographic work and reception/telephone duties.

Moderate experience of working within a clerical/administrative environment is essential and knowledge of Microsoft packages is desirable. You should have the ability to prioritise and meet deadlines, and the ability to work on your own initiative.

You will require to become a Protecting Vulnerable Groups (PVG) Scheme member prior to commencing in this role.

Work Pattern: 19.54 Hours per Week

Monday, Tuesday, Thursday & Friday : 9:00am - 3:00pm

Tuesday - 9:00am - 12:10pm

This is a temporary position until 26/06/2024

Working here at North Lanarkshire Council

If you’re considering a career with us, you’ll be keen to know what’s in it for you. We have a great package of benefits available, from health and wellbeing to finances and family. This includes 27 days annual leave and 6 public holidays*, and a wide range of benefits available to you find out more at work well NL. We also have a full package of learning and development through our learning academy LearnNL to help you reach your full potential and further your career.

For more information on local authority careers visit the myjobscotland career hub

North Lanarkshire Council are Happy to Talk Flexible Working, we operate a Smarter Working Policy.

Click here to see our Recruitment Charter.

*For all casual/sessional roles, you will receive 12.1% of your hourly rate for every hour worked in total recompense for annual leave, including public holidays. These rates will be indicated separately on your payslip. You will only be paid for the hours that you work.

We are a Disability Confident Leader and offer a guaranteed interview to applicants who consider themselves to be disabled, as long as they meet the essential criteria of the person specification/job description.

We have also adopted the Armed Forces Community Covenant to show our support for service personnel, veterans and their families. We offer a guaranteed interview for service leavers, spouses, reservists and veterans, as long as they meet the essential criteria of the person specification/job description.

North Lanarkshire Council is committed to #KeepingThePromise. This means that if you have ever been in care (looked after at home with a social worker, lived with a relative other than your parents, experienced foster, residential or secure care) you are entitled to a guaranteed interview for this post, as long as you meet the essential criteria of the person specification/job description. This is one way North Lanarkshire is demonstrating our commitment to supporting Care-Experienced People.

The Plan for North Lanarkshire is to be the place to live, learn, work, invest and visit. The Council recognises that work is an important part of adult life and is critical to our wellbeing and shaping how we live. The Fair Work Convention’s Framework defines Fair Work as work that offers effective voice, fulfilment, opportunity, respect and security. We believe Fair Work can boost creativity, realise untapped potential and increase productivity. To find out more click on the link.

Alternative Application Packs can be requested in other formats for example, Large Print, Braille, and Audio. To request an alternative Application Pack please phone 01698 403151.

The following link contains our Easy Read documents which will help explain the process and what happens during the selection process.

Easy Read – My NL

Proud member of the Disability Confident employer scheme

JOB PURPOSE The post holder will work at the Community Mental Health Service, Cumberland Centre and will be responsible for the provision of a comprehensive medical secretary service to consultants and the multi-disciplinary team. There will be a requirement to also provide medical secretary cover to the Community Mental Health Service Avon team when necessary. SCOPE AND RANGE Your role will be to provide a comprehensive, effective, and timely secretarial support to the CMHS Cumberland Consultants and the MDT. There may be occasions where you will be required to cover the Avon House team either remotely from your office base or in person. You will actively organise own workload in an efficient and productive manner. You will liaise with all colleagues within the multidisciplinary team, and with internal departments and external agencies to ensure the continuity of patient treatment. Your role is to support the doctors work in the team and a flexible approach is required. Duties will include audio typing, copy typing letters, updating SystmOne, managing the annual leave for the doctors, recording absences, managing diaries, answering telephones, liaising and coordinating meetings, minute taking and supporting audit work within the team. You will need excellent organisational skills, good communication skills, a flexible approach, good time management and the ability to prioritise work and manage stress well. The job description and person specification are an outline of the tasks, responsibilities and outcomes required of the role. The job holder will need to be flexible to carry out any other duties as may be reasonably required by their line manager. MAIN DUTIES/RESPONSIBILITIES Responsibility for People Management The post holder will participate in interview panels for specified jobs. Assist in the training of newly appointed secretarial/administrative staff and supporting them during their assimilation Responsibility for financial and/or physical resources Assist in maintenance of stock control and security of stock Observe a personal duty of care when using equipment and resources Maintaining a safe environment in accordance with Health and Safety Policies Responsibility for administration The post holder will have the ability to plan and prioritise their own workload on a day-to-day basis. To maintain the electronic diaries for CMHS Cumberland doctors, organise appointments and the allocation of their time to reflect priorities and demands of their workloads. To organise meetings including Case Conferences, meetings, Risk Management meetings, Care Planning meetings and provide all administrative duties associated with these meetings, including sending invitations, distribution of agenda, associated paperwork, take and transcribe minutes and follow up action points. To organise appointments as appropriate, liaising with patients, patient family members and other services. Liaise with MDT to arrange assessments etc as directed by the Consultant. Provide administration support including recording details on SystmOne, invoicing and monitoring payments received. Administrative support for Consultants appraisal including MAG. Arrange medical student placements and feedback sessions as appropriate. Arrange teaching sessions etc for Consultant as appropriate. The post holder will have knowledge of medical terminology. The post holder will have the knowledge and experience to deal with difficult enquiries and situations. Collate data for Out of Area patients and produce statistical reports to provide data for locality manager. The post holder will maintain accurate, timely electronic records and ensure that they are kept safely in accordance with Livewell Southwest polices, including the Data Protection Act (1998) and the Livewell Southwest Confidentiality Policy. To work collaboratively with other secretaries/administration staff for both Avon House and Cumberland mental health service, including taking telephone calls, supporting colleagues during periods of high demand ensuring the team runs smoothly. To receive incoming mail, telephone calls and initiate action as required Assist with Medical staff regarding annual leave etc liaising with Medical staffing team. Liaise with senior medics regarding on-call swaps and leave cover Accurate audio transcription of various documents including patient letters, assessments, discharge summaries and psychiatric reports in preparation for Tribunal Hearings, ensuring deadlines are met. Attend weekly ward round MDT with the Consultants and multi-disciplinary team, taking notes and following up action plans as appropriate. To maintain sensitive and confidential information and filing systems. To maintain, at all times, the highest level of confidentiality in respect of information concerning the Livewell Southwest or any of its staff or patients. The post holder will be able to provide non-clinical advice and information with regards to appointments and visitors to the unit. The post holder will undertake surveys/audits as required including staff surveys. Responsibility for people who use our services The post holder will liaise with patients, other professionals and agencies to organise various meetings including Care Planning, Aftercare, Risk Management and Discharge Planning. Due to the urgency of some of these meetings are arranged at short-notice, requiring re-organisation of diaries to ensure service user needs are met. The post holder must demonstrate a positive attitude to patients, treating patients and their families with dignity and respect. The post holder will be required to have an excellent knowledge of risk factors and be able to make judgements about client and staff safety and raise concerns with senior staff The post holder will ensure compliance with contractual and related quality standards, including acknowledgement of referrals and production of written correspondence with referrers. Responsibility for implementation of policy and/or service developments The post holder will comply with all appropriate National, Livewell Southwest and local polices and protocols. These include Health and Safety, Fire Procedures and Confidentiality. To know how to report accidents and incidents and to do so promptly. The post holder will behave in a manner that does not bring the Team or Livewell Southwest into disrepute. The post holder will ensure that professional boundaries are always adhered to. The post holder will actively participate in line management supervision with a senior member of the Team. The post holder will actively participate in the Livewell Southwest appraisal system. The post holder will participate in team meetings. The post holder will carry out other duties commensurate with the position as required. The post holder will be responsible for updating Knowledge and Skills, including Livewell Southwest mandatory training. The post holder will identify new ways of working and make changes to own work, when agreed, to improve service COMMUNICATIONS AND RELATIONSHIPS The post holder will liaise with GPs, Solicitors, Police, Social Workers, ward staff, other teams, multi-agency professionals, probation officers, patients and relatives, management, medical staff in other specialities and professional staff in other departments. The post holder will provide and receive confidential, complex and sensitive information, orally, in writing or electronically, within the boundaries of confidentiality. At times the information can be distressing. The post holder will be expected to answer calls from service users, gain information and re-direct the call to the required health professional. To provide a communication link when the Consultant or associated Doctors are out of the office and pass all urgent and important issues on to the correct person. PHYSICAL DEMANDS OF THE JOB Competent advanced keyboard skills including audio typing. There is a frequent requirement for concentration required for dealing with various complicated medical documents and correspondence with frequent interruptions. There is a frequent requirement for concentration required when typing reports, letters etc of complicated nature with frequent interruptions. There is a frequent requirement for sitting in a restricted position, maintaining correct posture, when sitting at desks; for example when (audio) typing or taking detailed minutes of meetings. The post holder will carry any deliveries in a safe manner, in accordance with the organisations manual handling policy.

Your new company
Working for an amazing educational company located in central Plymouth.
This role is full time Monday - Friday standard office hours.
Salary is £23,795 - £24,000 depending on experience.

Your new role

• Assist with the management of the daily operations, including coordinating with various departmental managers to ensure continued operational functionality.
• Assist with administrative tasks relating to building and office security and safety.
• Liaise with staff and external contractors to ensure all office IT and office equipment requirements are met.
• Assist with the implementation of new policies and procedures to improve operations.
• Develop and implement new operational strategies to improve efficiency.
• Collaborate with team members of other departments to resolve operational issues or concerns.
• Assist with the management of external relationships, including third party support teams and partners.
• Assist with the management of delivery schedules.

What you'll need to succeed

• Strong organisational skills and attention to detail
• Excellent communication and interpersonal skills
• The ability to work independently and as part of a team.
• Proficient in Microsoft Office
• Strong problem-solving and analytical skills
• The ability to multitask and handle multiple projects simultaneously.
• Strong time-management skills and the ability to prioritise tasks effectively.
• The ability to work in a fast-paced environment and adapt to change quickly.
  
  

What you'll get in return
Excellent base salary
Central location
Company bonus
Hybrid working
Pension contribution
Holiday allowance

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new company
Working for an amazing educational company located in central Plymouth.This role is full time Monday - Friday standard office hours.Salary is £30,000 - £35,000k depending on experience.

Your new role

• Acting as a first point of contact for callers, dealing with emails and phone calls by responding, passing on messages or highlighting them for their manager's attention
• Managing diaries and organising meetings and appointments
• Booking and arranging travel, transport and accommodation
• Organising events and conferences
• Reminding the CEO of important tasks and deadlines
• Typing, compiling and preparing reports, presentations and correspondence
• Managing databases and filing systems
• Implementing and maintaining procedures/administrative systems
• Liaising with staff, suppliers and clients
• Collating and filing expenses
• Minute taking as and when required
• Occasional travel to other sites locally or abroad as and when needed (all expenses paid)

What you'll need to succeed
Previous experience of a Personal Assistant or Executive Assistant for minimum of 5 years ideally.

What you'll get in return
Great salary
Hybrid working
25 days annual leave plus public holidays (increasing by 1 day per year served up to a maximum of 30)Annual bonus schemePension scheme Reimbursement for eye tests and flu jabs.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Leaving Care Personal Advisor needed with Plymouth City Council

Start Date- ASAP

Location - Plymouth

Duration - Initially 3 months

Hours per week - 37 hours a week

Salary - £18 ltd an hour

Description:

• To support young people age 16 to 25
• To build positive relationships with young people to assist them in their approach to leaving care and following their 18th birthday
• To support young people to make a successful transition to independent adulthood
• To support young people manage good health/opportunities for education, training and employment/appropriate accommodation/managing their money/support positive relationships with family and friends
• To ensuring positive Pathway Planning and regular reviewing of Plans with young people

What is required?

• 2+ years working with children and families within the Social Care sector
• Experience as a care experience person/with care leavers/as a Personal Advisor would be desirable

If you are interested please call Jemma Molloy on 01772 208964 or email me your CV - jemma.molloy@servicecare.org.uk

If this role isn't right for you, but you know someone who would fit perfectly to our engaged and devoted team and you refer them, you will receive a referral bonus of £250.

The benefits of working with SCS;

• A specialist, dedicated Social Work consultant offering single point of contact
• Exceptional referral bonuses - £250 per referral placed in to work!
• An extensive & exclusive range of Social Work vacancies across the UK
• Nationwide provider Social Work staff to over 200 local authorities.
• Payroll service twice a week.
• Ltd and PAYE payment options available.
• Annual training budget of up to £250 and continued online CPD training.
• Excellent Annual Loyalty schemes / bonuses.
• DBS disclosures provided via fast track online services free of charge.

Proud member of the Disability Confident employer scheme

** *PERSON SPECIFICATION age 17 +* **



Are you inexperienced & unsure of a career choice? or very experienced but need a change?

Are you a confident driver, an animal lover, enthusiastic, flexible, caring & highly motivated?

Have you ever cared for anything; an adult, a child, a pet, a plant, yourself? Would you like to?

Are you able to work on your own initiative but also enjoy working as part of a small team?

Do you have a can do attitude & ability to think outside the box whilst maintaining high standards?

Can you complete routine tasks alongside inventive home projects & outdoor excursions?

Do you want a varied, exciting, challenging role to make a huge impact on some-ones life?

*If YES!!!!! Then read on....*

Here is a PA role for you, to help support a quirky wheelchair disabled widow with all aspects of daily living, to enable her to live life to the max in her family home in Halesowen, West Midlands.



** *JOB DESCRIPTION* **



You must be willing to support many aspects of home care including, but not restricted to:-



* Home administration * Health, safety & hygiene

* Shopping & stock control * Medication & care planning

* Housekeeping & meal preparation * Social, medical & leisure appointments

* Personal daily living tasks * Promoting positivity, joy & achievement



There are currently 5 flexible roles available ranging from 3 - 8 hours pw but will consider combining 2 or more roles for an exceptional candidate. All hours are flexible to achieve a great home/work life balance for you





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