Total 352 Administrative / Clerical job vacancies in St Leonards on sea, TN37 7RD

The Patient Pathway Coordinator will assist the Administration Team to deliver high quality administration to ensure the seamless transition of the patient journey, from initial referral into the IHG service through to discharge back to the referring GP, providing an effective, efficient and best possible patient experience. Daily Responsibilities Management of Appointment System: · Provide first response to patient enquiries in a timely manner via phone, email or fax. · Follow standard operating procedures for efficient management of all patient appointments through the NHS E Referral System and the Patient Administration System (PAS) SystmOne within departmental KPIs. · Liaise with theatre practitioners, clinicians, other members of staff, GP Practices and other external organisations to provide a first-class service to our patients. · Plan/schedule clinics and surgical lists to meet the business requirements under the direction of the Patient Admin team Lead. · Maintain quality targets regarding patient waiting times. Management of the Patient Medical Record · Ensure patient records are well maintained and information recorded accurately and updated with most up to date contact information. · Ensure all correspondence, reports, and test results are actioned accordingly and scanned into the patient record in an efficient and timely manner. Specific Tasks · Use initiative, planning and organisational skills to maintain an effective and efficient working office. Be able to prioritise workload in order to keep organisation deadlines and KPIs. · To support other team members by performing peer reviews to ensure competencies remain high. · Undertake quality audits on patient administration and records. · Support the Patient Admin Team Lead to review clinic and theatre utilisation daily to ensure gaps in both clinic and theatre sessions are filled/adjusted where possible. Escalate clinic capacity issues as required. · Monitor workload within their speciality of responsibility to ensure KPI’s are met and if/when appropriate offer support to other members of the team. Reporting regularly to the Patient Admin Team Lead and escalating any issues/challenges when necessary. · To deal with patient’s queries offering non-clinical advice as required and escalate to the relevant team as necessary communicating professionally, with empathy and understanding the sensitive complex nature of information. · Booking and rebooking clinic/surgical appointments including printing and sending out appointment confirmation letters. · Booking surgical appointments within national and local KPIs whilst managing patient expectations around choice. · Management of appointment outcomes according to each specific specialty pathway and any other further actions required e.g tests, funding applications, onward referrals. Ensuring accuracy and Referral to Treatment Times are adhered to. · Management of the onward referral process according to each specific specialty and CCG ensuring accuracy and quality. · Production, checking and sending of electronic discharge summaries to GPs within 24 hours via SystmOne or NHS email. · Production, checking and sending of clinic letters to referrers & patients via SystmOne, secure email or post within contractual CCG KPIs ensuring quality and accuracy. · Management of the patient pathway through the Prior Approval process in line with CCG policies and escalating issues, as necessary. · Follow standard operating procedures for efficient management of the Patient Administration. · Carry out other administrative duties commensurate with the role. · Maintaining and management of all waiting/task lists within SystmOne ensuring the patient moves through their pathway efficiently and within departmental KPIs timeframes.

The Patient Pathway Coordinator will assist the Administration Team to deliver high quality administration to ensure the seamless transition of the patient journey, from initial referral into the IHG service through to discharge back to the referring GP, providing an effective, efficient and best possible patient experience. Daily Responsibilities Management of Appointment System: · Provide first response to patient enquiries in a timely manner via phone, email or fax. · Follow standard operating procedures for efficient management of all patient appointments through the NHS E Referral System and the Patient Administration System (PAS) SystmOne within departmental KPIs. · Liaise with theatre practitioners, clinicians, other members of staff, GP Practices and other external organisations to provide a first-class service to our patients. · Plan/schedule clinics and surgical lists to meet the business requirements under the direction of the Patient Admin team Lead. · Maintain quality targets regarding patient waiting times. Management of the Patient Medical Record · Ensure patient records are well maintained and information recorded accurately and updated with most up to date contact information. · Ensure all correspondence, reports, and test results are actioned accordingly and scanned into the patient record in an efficient and timely manner. Specific Tasks · Use initiative, planning and organisational skills to maintain an effective and efficient working office. Be able to prioritise workload in order to keep organisation deadlines and KPIs. · To support other team members by performing peer reviews to ensure competencies remain high. · Undertake quality audits on patient administration and records. · Support the Patient Admin Team Lead to review clinic and theatre utilisation daily to ensure gaps in both clinic and theatre sessions are filled/adjusted where possible. Escalate clinic capacity issues as required. · Monitor workload within their speciality of responsibility to ensure KPI’s are met and if/when appropriate offer support to other members of the team. Reporting regularly to the Patient Admin Team Lead and escalating any issues/challenges when necessary. · To deal with patient’s queries offering non-clinical advice as required and escalate to the relevant team as necessary communicating professionally, with empathy and understanding the sensitive complex nature of information. · Booking and rebooking clinic/surgical appointments including printing and sending out appointment confirmation letters. · Booking surgical appointments within national and local KPIs whilst managing patient expectations around choice. · Management of appointment outcomes according to each specific specialty pathway and any other further actions required e.g tests, funding applications, onward referrals. Ensuring accuracy and Referral to Treatment Times are adhered to. · Management of the onward referral process according to each specific specialty and CCG ensuring accuracy and quality. · Production, checking and sending of electronic discharge summaries to GPs within 24 hours via SystmOne or NHS email. · Production, checking and sending of clinic letters to referrers & patients via SystmOne, secure email or post within contractual CCG KPIs ensuring quality and accuracy. · Management of the patient pathway through the Prior Approval process in line with CCG policies and escalating issues, as necessary. · Follow standard operating procedures for efficient management of the Patient Administration. · Carry out other administrative duties commensurate with the role. · Maintaining and management of all waiting/task lists within SystmOne ensuring the patient moves through their pathway efficiently and within departmental KPIs timeframes.

For more information on working for the Trust, please see the attached Job Description and Person Specification or contact the Hiring Manager.

Please refer to the job description attached. If you have any questions about this position please do not hesitate to contact us.

Please refer to the job description attached. If you have any questions about this position please do not hesitate to contact us.

Please refer to the job description attached. If you have any questions about this position please do not hesitate to contact us.

Please see job description and person specification. For further information regarding this position please contact: Jack Hughes 01782 671934

An opportunity has arisen for the post of Health Records Admin Assistant at the Conquest Hospital. You will be joining our friendly and supportive team within East Sussex Healthcare NHS Trust.

You will need excellent administration and communication skills and the ability to remain calm in an extremely busy environment.

A good working knowledge of IT is desirable, but a flexible approach set against a fast moving environment is essential.

We are looking for a well organised and motivated person, with a can-do attitude to provide a high quality and efficient administrative service in the busy and demanding environment of Health Records and Clinic Preparation.

A wide range of staff benefits are available to our staff including staff development, enrolment in the NHS pension scheme, auto-enrolment to our Temporary Workforce Service, access to nurseries at EDGH and Conquest, staff restaurants and on-site staff accommodation.


In addition to an internal Occupational Health department, all staff also have access to free psychological support through our confidential Employee Assistance Programme which is available to staff 24 hours a day 7 days a week. Onsite parking is available from only £30 a year.


There has never been a better time to join East Sussex Healthcare NHS Trust, submit your application today.

Please refer to the job description attached.

If you have any questions about this position please do not hesitate to contact us.


This advert closes on Monday 23 Sep 2024

Proud member of the Disability Confident employer scheme

Key Areas/Tasks Communication & Relationships Skills There is a requirement to exchange verbal and written information with patients, staff and carers, requiring tact and diplomacy. The post holder will be expected to deal with queries from anxious patients and carers. Responsibility for handling telephone and other communications with sensitivity and confidentiality using personal judgement to assess each situation and to deal with accordingly. To deliver a high standard of communication to build and maintain good working relationships To deliver a high standard of typing. Responsibility of the scheduling of appointments and theatre lists for cancer, urgent and routine patients, in line with NHS wait times. To work closely with Clinical, management and administration teams to ensure the best possible care and experience is delivered to our patients. To support the overall administration duties required for an efficient and effective service.

There is a requirement to exchange verbal and written routine information with a variety of different groups of staff. The information dealt with may be of a complex or sensitive nature and tact and diplomacy will be required in communications in order to negotiate required outcomes. To ensure communication channels are used appropriately to facilitate the flow of information internally and externally. To provide cover and support for other members of the cancer support team, as necessary, to maintain the smooth running of MDT meetings and the provision of seamless pathways of care for patients. To communicate with members of the MDT verbally, electronically or in writing to ensure that the information necessary for effective team functioning is available at each meeting. Attend the MDT meetings to facilitate the setting up, closing and other associated tasks of the MDT meetings. The work requires a baseline theoretical knowledge of medical terminology and of computer software programmes The post-holder will require knowledge of the patients administration and other related systems, acquired through training and experience to NVQ3 or equivalent. Understanding of a range of work procedures possibly outside immediate work area, some of which are non-routine. There will be a requirement to exercise judgement when dealing with requests for patient information and access to MDT meetings. The post holder will need to be able to analyse information relating to patients investigations, patient pathway and clinical protocols in order to select the correct option for the patient. The post holder will be required to interrogate MDT records and analyse this information in order to identify trends e.g. in attendance. To provide administrative facilitation of meetings including preparing, organising and circulating agendas and lists. To identify any changes to the MDT list in a timely fashion and to communicate these to relevant team members. To work to schedules to ensure all relevant information is available to the MDT meeting in a timely fashion The post requires physical skills which are normally obtained through practice over a period of time or during practical training, e.g. standard keyboard skills and use of the hospital PAS Assists patients/clients/relatives during incidental contacts. The post holder will be required to implement operational policies and procedures in their own area relevant to the MDTs covered and will be expected to propose changes to the working practises in their own area in order to bring about improvements in the MDT service or function. The post-holder will be responsible for safe use of equipment utilised by self and other members of the MDT. This may include setting up of computers, imaging/pathology viewing equipment, projectors and video-conferencing equipment. The Post-holder will be responsible for the safe use of equipment and returning this to a secure storage after use The post holder will be responsible for ensuring that the MDT rooms are returned to the pre meeting standard layout and all patient identifiable documents are removed and stored / destroyed appropriately The post holder will contribute to the training and induction of new members of staff and support less experienced members of staff by sharing experience and offering advice on working practices. The post holder will be required to process, transmit and store patient data using computerised systems and to file paper data within the case record in a retrievable format. To utilise appropriate software e.g. excel/access in order to provide regular monthly reports on the attendance and activity of the MDTs in numeric and graphical form for Peer Review visits. Will deal with general enquiries and resolve routine problems Will be expected to refer more complex issues to the relevant Patient pathway tracker for advice There is a daily requirement to exert moderate physical effort for several long periods during a shift related to the movement of laptops and other pieces of mobile equipment. There is a frequent requirement for concentration where the work pattern is unpredictable. Requirement to use VDU equipment more or less continuously on most days. To take every reasonable opportunity to maintain and improve your professional knowledge and competence To participate in personal objective setting and review, including the creation of a personal development plan

For more information on working for the Trust, please see the attached Job Description and Person Specification. For more details on the post, please see contact information details

Do you have administration experience and are looking to step into a new role? Join The Chimneys Clinic as a Medical Secretary and enjoy a career where you are valued and supported to be the best you can be.

Working 30 hours a week, you will be responsible for providing administrative support to medical team at The Chimneys Clinic. From managing their diaries, planning meetings to updating records, you will be able to turn your hand to any admin related task.

As the Medical Secretary, you will work alongside the Registered Clinicians assisting with confidential paperwork, service users records and GP letters. You will liaise with external agencies to get up-to-date information on service users and GP letters.

You will liaise with external agencies to get up-to-date information on service users and will take to lead in recording their blood test results.

There’s also a huge range of courses on offer to help grow and develop your career. If you have the aspiration, capability and dedication, Elysium Healthcare can give you the support and opportunities to help you achieve your career goals.

As a Medical Secretary you will be:

• Supporting the Registered Clinician with letters and general documentation
• Supporting all meetings as minute taker as requested chaired by the Medical Director, SMT or ad hoc.
• Receiving and record typing, checking, and amending for spelling and grammatical errors, completing within given deadlines.
• Participating in the administration, development and evaluation of regulatory matters.
• Co-ordinating the hospital diary and the whereabouts of the clinicians
• Booking in meetings
• Arranging Conference Calls

To be successful in this role, you will have:

• IT skills including Microsoft Office
• Experience of audio typing
• Communication and organisational skills
• A minimum of 4 GCSEs or equivalent
• Knowledge of mental health and medications

Where you will be working:

Location: New Road, Rougham Bury St Edmunds, Suffolk, IP30 9LR

You will be working at The Chimneys Clinic, a 12 bedded service providing specialist care that is specifically designed to support women that have a diagnosis of an emerging or personality disorder.

Working alongside the multidisciplinary team at The Chimney’s, you will support with mindful practice, high levels of engagement and think on your feet to create activities to aid the recovery for each young woman within their journey.

The focus of the service is to enable the young women to work on ways to decrease harmful behaviours and replace them with effective strategies to enhance their lives and help them reach their personal life goals.

What you will get:

• Annual salary of £27,000 Pro Rata
• The equivalent of 33 days annual leave Pro Rata (inc Bank Holidays) – plus your birthday off!
• Subsidised meals
• Free parking
• Wellbeing support and activities to help you maintain a great work-life balance.
• Career development and training to help you achieve your career goals.
• Pension contribution to secure your future.
• Life Assurance for added peace of mind.
• Enhanced Maternity Package so you can truly enjoy this special time.

There is also a range of other benefits including retail discounts, special offers and much more.

About your next employer:

You will be working for an established, stable and agile company with over 8,000 employees and a unique approach to the delivery of care. With a network of over 90 services across England and Wales covering Mental Health, Neurological, Learning Disabilities & Autism, Children & Education, there is opportunity for you to grow and move.

Elysium Healthcare is part of Ramsay Health Care with a global network that extends across 10 countries and employs over 86,000 people globally.

Elysium Healthcare follows safer recruitment of staff for all appointments and is a Disability Confident employer, committed to inclusive and accessible recruitment. It is a requirement that all staff understand it is each person’s individual responsibility to promote and safeguard the welfare of service users. All candidates will be subject to a DBS disclosure.

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This is a cross site post between the North Tees and the Hartlepool sites The post requires the post holder to have knowledge and understanding of Endoscopy patient pathways in order to appropriately book a wide range of diagnostic and therapeutic endoscopy procedures following the endoscopy training. Ability to be deliver all reception duties is also a requirement of the role, again following the appropriate training.

This is a cross site post between the North Tees and the Hartlepool sites.



The post requires the post holder to have knowledge and understanding of Endoscopy patient pathways in order to appropriately book a wide range of diagnostic and therapeutic endoscopy procedures following the endoscopy training.



Ability to be deliver all reception duties is also a requirement of the role, again following the appropriate training.

Book endoscopy diagnostic therapeutic procedures.



Communication with multi-disciplined medical and surgical teams.



Adhere to all Trust and Endoscopy specific policies, procedures and guidelines. Ensure that all work outputs are completed to a high standard of quality as required and that all patient waiting times and pathway targets and timescales are met.



Identify when additional capacity is required to meet waiting list targets and liaise with the Endoscopy Coordinators and Endoscopy Admin Lead to ensure additional capacity is organised effectively and in a timely manner with best use of resources.



Reception duties that include arriving and discharging patients onto the Endoscopy Unit via the Trusts electronic patient record, TrakCare.



Ensure all appropriate technologies and equipment are utilised to optimum functionality.

Consistently demonstrate excellent communication skills.



Effectively liaise with staff from other services as well as external service users including GP’s, patients and their representatives in a professional and courteous manner.



Support the updating and maintaining of standard operating procedures.



Organise interpreters following appropriate trust policies, systems and processes.



General office duties including opening and distributing post, housekeeping, filing, photocopying and maintaining stock of routine supplies.

for ourselves and our loved ones. We want our organisation to be the best place to work with the right staff, in the right roles, at the right time, to ensure we deliver exceptional patient care and experience.

We will support staff through providing an inclusive and supportive workplace with health and well-being initiatives, staff benefits and opportunities for personal and professional development. Staff recognition is very important to us; as well as performance reviews and appraisals, we recognise staff through Star and Team of the month, colleague recognition – a note of thanks, Managers Awards, Shining Stars and Service Awards.

We support the Making Every Contact Count approach to behaviour change in the promotion of health and wellbeing of individuals and communities.



We recruit for values and “Together we are North Tees & Hartlepool”

This is a cross site post between the North Tees and the Hartlepool sites

The post requires the post holder to have knowledge and understanding of Endoscopy patient pathways in order to appropriately book a wide range of diagnostic and therapeutic endoscopy procedures following the endoscopy training.

Ability to be deliver all reception duties is also a requirement of the role, again following the appropriate training.




This advert closes on Wednesday 11 Sep 2024