Legal Administrative Specialist (Contact Representation)
1 week ago
The Legal Administrative Specialist (LAS) serves as a member of the Publ.....
The Legal Administrative Specialist (LAS) serves as a member of the Public Contact Team, located in the Veterans Service Center. The incumbent provides in-depth information and comprehensive assistance to veterans their dependents and beneficiaries concerning any matter within the scope of VA benefits and related non-VA benefits. Specific duties include:
- Counsels Veterans, their dependents, and their beneficiaries regarding all benefits available through the Department of Veterans Affairs, as well as non-VA benefits available through other agencies.
- Explains the types of documents necessary to facility timely processing of claims and aids in obtaining and completing such document and forms as required by the type of claim being submitted or services requested.
- Serves as facility Point of Contact (POC) and advocate for veterans and their beneficiaries in their dealings with other VA elements and organizations that may affect their claims.
- Explains decisions made by the VA and communicates the reasons to the claimant for these decisions, orally and in writing.
- Advises on the right of appeals and assists claimants in making appeals.
- Develops a network relationship with the state and private Veteran's organizations to broaden the scope of outreach and increase the community awareness of the role VA plays in being a resource to the community.
- Provides community outreach counseling and in-home counseling to those who are geographically isolated or physically unable to go to a VA facility due to physical or mental incapacity.
- Participates in large scale outreach activities (claims clinics, tribal events, etc.), to support claims intake and benefits counseling.
- Analyzes inquiries, research issues involved, consults with other federal, state, and local agencies as necessary and prepares written replies or furnishes replies by telephone or other medium to congressional or White House staff members.
Promotion Potential: None, GS-10 is the full performance level.
Work Schedule: Full-time, Monday through Friday (hours to be determined by hiring office)
Compressed/Flexible: May be available as determined by the hiring office.
Telework: May be available as determined by the hiring office.
Virtual: This is not a virtual position. Position Description/PD#: Legal Administrative Specialist (Contact Representation); 02108A
Relocation/Recruitment Incentives: Not Authorized
Financial Disclosure Report: Not Required
Starting at $71,740 Per Year (GS 10)
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