Total 470 Administrative / Clerical job vacancies in london rg45 7et

This is an exciting opportunity to join one of the largest and most successful Foundation Trusts in the UK, with an international reputation and a tradition of innovation. An exciting opportunity has arisen for a proactive, dynamic individual to join our Stroke team at the National Hospital for Neurology and Neurosurgery, Queen Square division. We are seeking an enthusiastic and bright individual who enjoys patient contact and working in a busy, friendly, multi-disciplinary team environment to support us in the delivery of our high-quality services.

The post would involve managing a group of administrative coordinators and providing support to the overall smooth running of day-to-day inpatient and outpatient stroke services. This is a fast-paced role with scope to develop your leadership and time management skills as well as lead on improvement projects, specialist clinics and research projects within the service.

People Management
- Provide daily leadership and management to a team of Administrative Coordinators, addressing informal disciplinary matters, managing performance, and overseeing sickness management.
- Assign tasks within the team, considering departmental priorities, and delegate responsibilities appropriately.
- Ensure the department is adequately staffed through effective rota management and strategic leave planning.
- Conduct annual appraisals, support staff development, and facilitate work-based training for team members.
- Lead the induction and continuous development of administrative staff, identifying and addressing training needs.
- Play a key role in the recruitment and selection process, including shortlisting, assessments, and interviews.
- Foster effective communication within the team by sharing information regularly and providing ongoing feedback.
- Welcome and integrate new team members, ensuring they are equipped with the necessary tools and training.
- Provide cross-coverage for other administrative roles within the stroke services as required.

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.


We provide first-class acute and specialist services across eight sites:

• University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)

• National Hospital for Neurology and Neurosurgery

• Royal National ENT and Eastman Dental Hospitals

• University College Hospital Grafton Way Building

• Royal London Hospital for Integrated Medicine

• University College Hospital Macmillan Cancer Centre

• The Hospital for Tropical Diseases

• University College Hospital at Westmoreland Street


We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological,gastrointestinaland oral disease. It has world class support services including critical care, imaging, nuclearmedicineand pathology.


We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.


For the full Person Specification and more informationregardingthe main responsibilities of this role, please refer to the attached Job Description.

In this role, you will provide leadership and management to a team of Administrative Coordinators, overseeing performance, task delegation, staffing, and recruitment. You will ensure effective communication within the department and with patients, addressing inquiries and complaints professionally. Operationally, you’ll maintain efficient processes, manage clinic preparations, and handle cancellations. You’ll support systems like SSNAP, ensuring accurate data entry and adherence to policies. Additionally, you will drive service development by identifying trends, addressing issues, and participating in improvement initiatives.

Communication and Patient Liaison

- Ensure clear, effective, and appropriate communication within the department, particularly with the multi-disciplinary team.

- Ensure patients and visitors are treated with kindness, respect, and dignity at all times.

- Promptly address patient and visitor inquiries, using expertise and judgment to resolve more complex issues.

- Handle patient complaints professionally and courteously, ensuring they are resolved quickly and effectively.

Operational Management

- Maintain and enhance operational processes to ensure the efficient functioning of stroke services.

- Ensure that clinic rooms are fully prepared and available, with all necessary documentation and IT systems in place.

- Manage same-day clinic cancellations and rebook patients promptly to avoid breaches of regulatory targets.

- Attend MDT meetings or clinic pre-meetings to proactively identify and assist with administrative tasks.

- Oversee the accuracy and availability of clinic documentation and supplies.

- Proactively address capacity challenges and efficiently resolve complex operational queries.

Access and Systems Management

- Support the team in effectively using relevant systems, including SSNAP, ensuring accurate entry of patient information.

- Ensure adherence to the Trust’s Elective Access Policy and RTT (Referral to Treatment) targets, while also complying with SSNAP data requirements and deadlines.

- Ensure all patients are reconciled at the end of the clinic, including proactively gathering outcomes from clinicians and updating SSNAP records as needed.

- Resolve booking issues promptly and ensure satisfactory resolutions for patients, including addressing any issues related to SSNAP data submissions.

Service Development and Improvement

- Identify trends and take appropriate action to address emerging issues.

- Gather and present data on service performance, identifying areas of underperformance and suggesting improvement strategies.

- Actively participate in service improvement initiatives, keeping the clinical and management teams informed of progress.

Come and bea part of the best NHS trust in England to work for, according to our staff*


UCLH top trust to work at in England – for the second year running! : University College London Hospitals NHS Foundation Trust


*In the most recentNHS staff surveyUCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England – for the second year in a row.


UCLH top trust to work at in England – for the second yearrunning!University College London Hospitals NHS Foundation Trust.


Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.



This advert closes on Monday 21 Oct 2024

Proud member of the Disability Confident employer scheme

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.

we have an exciting new job opportunity for an Admin Officer to join one of our Government clients in Hendon Magistrates, North London. This is a full-time temporary role for an ongoing 4 months with a view to extending the contract further! The responsibilities of the role will include:

this role is working on behalf of Harrow Crown court becuase they are closed the role will be based in Hendon Magistrates.

• Working with the Judiciary to book cases, conducting meetings and be apart of the admin team who supports the court clerk team.
• Will be a mixture of processing work on relevant computer systems- Strong IT skills are a must
• Scanning documents and transferring files
• Liaising with Judges and senior stakeholders within the Courts
• Uploading documents onto electronic systems/databases
• Contacting relevant parties, scheduling, serving court documents, executing a range of warrants, collecting fines and fees etc, including the use of chip and pin
• Will be strictly working in the office, not working from home
• .

Skills required:

• The primary skill needed is able to use Word, Excel and have good communications skills both oral and written as will be dealing with Judiciary, other court users and stake holders. Training will be given.
• Good accurate recording and record keeping e.g.,
• Good organisation skills
• Ability to communicate efficiently via telephone, email etc and to remote workforce
• Ability to work on own initiative

Salary: £12.09 per hour (with benefits of pension scheme and holiday.

Hours: 37 hours per week, Monday to Friday, 09:00-17:00

A DBS check will be needed before you can start this role, we will process this for you.

If you have excellent organisational skills, data entry skills and an administrative background then do not delay and apply today!

Please apply online or contact Basheer at Basheer.Dawoud @ brookstreet.co.uk .Please remember to include your mobile telephone number, CV and the role you are applying for.

We have an exciting and challenging new job opportunity for a probation Case Administrator to join one of our law enforcement Government clients in Newham Probation! This is a full-time temporary role for an ongoing 5 months with a view to extend the contract further. The responsibilities of the role will include:

fully office based 5 days on-site

Probation offices are designed to supervise offenders and rehabilitate

• Supporting offender management with case work
• Liaising with external partnerships, contractors etc.
• Responsible for setting up and maintaining accurate offender and victim information on relevant approved databases.
• Ensuring that staff and service users are supported through efficient processes
• Responsible for setting up and maintain accurate offender and victim information on relevant approved databases
• Ensure the effective administration of referrals to and relationships between offender management, victims, interventions, service providers and external agencies and partnerships to enhance positive outcomes, manage risk, and reduce reoffending.

As an Administrator support will be given to Probation Practitioners by means of letters, case allocations, enforcement administration, setting up assessments, data entry and any other associated administrative tasks.

it is essential to have good customer service and telephone manner, greeting people on probation, communication with staff and contractors, attention to detail, accuracy in recording, petty cash, post, good timekeeping, work well with the team and other staff and excellent communication skills.
Where necessary, issue petty cash / vouchers / warrants for travel costs etc, maintaining appropriate records in line with local office financial procedures.

Skills and Experience required

• Delivering at pace
• Strong communication skills both verbally and written is essential
• Use and work on your own initiative
• strong and comited ndividual who can adapt to unexpected situations
• Need to have good IT skills including proficiency using Microsoft Office Word, Excel, Teams etc.
• tackle challenges and in a competent and reliable way
• At least 1 year's administration experience is required.

Salary: £13.56 with benefits of pension scheme and holiday. The hours are working 9-5 Monday - Friday in the office. 37 hours a week

If you're looking to join the Public Sector work force with a "can do" attitude, then do not delay and apply today!

Please note - any successful applicants will need to undergo extensive pre-employment checks, which includes 3 years' worth of referencing and a DBS check. This will take roughly 6 weeks to process after receiving an offer.

Please apply online or contact Basheer at Basheer. Dawoud @ brookstreet.co.uk. Please remember to include your mobile telephone number, CV and the role you are applying for.

If this role sounds like it's for you - please hit apply and one of our team will be in touch should you get through to the next stage!

For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description. Come and be a part of the best NHS trust in England to work for, according to our staff* UCLH top trust to work at in England for the second year running! : University College London Hospitals NHS Foundation Trust *In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the second year in a row. UCLH top trust to work at in England for the second year running! University College London Hospitals NHS Foundation Trust. Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work. This vacancy has been advertised in accordance with the new NHS pay rate which will take effect from autumn 2024. Please note if your employment starts before the 24/25 pay scales are implemented you will be paid under the 23/24 pay scales and any backpay will be adjusted accordingly. Further information can be found athttps://www.nhsemployers.org/articles/pay-scales-202425

Respond is an integrated health service for refugees and people of all ages seeking asylum. This is an exciting role as you will be working onsite and in the community alongside the Respond team to provide healthcare for this group of patients.

This role forms a key part of the service as you will be responsible for all administrative elements of Respond. You will be required to have a level of knowledge to explain and guide your colleagues through the several complex administrative pathways we use as well as providing line management to a B4 Administration Coordinator. You will work closely with the Service Manager and Clinical Operations Manager to progress the strategy of the service.

We are currently operationalising the service, and the post-holder will provide valuable input into forging patient pathways, creating administration procedures, and developing service targets.

We expect you to be hard working, engaged and supportive towards your colleagues. You will have to learn and practice several different administrative functions and to offer feedback and suggestions to improve the service, as well as supporting the team to do the same. The patients you will be working with will be unfamiliar with the NHS and you will be expected to provide accessible and equitable care and have a key awareness of preventing health inequalities.

There are several main duties of the role:
• Communication and patient liaison – dealing with potentially stressful situations with patients who may not speak English.
• Coordinating care – the pathways for this service may be complicated, and this will require someone organised to ensure these patients receive great quality care.
• People responsibilities – we are looking for a kind leader to provide line management and talent development to a band 4 administrator.
• Service development – as a developing service, creativity and receptiveness will be critical.

Important skills
• Organisation
• Communication
• Hardworking
• Receptiveness
• Creativity
• Kindness

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.


We provide first-class acute and specialist services across eight sites:

• University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)

• National Hospital for Neurology and Neurosurgery

• Royal National ENT and Eastman Dental Hospitals

• University College Hospital Grafton Way Building

• Royal London Hospital for Integrated Medicine

• University College Hospital Macmillan Cancer Centre

• The Hospital for Tropical Diseases

• University College Hospital at Westmoreland Street





We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological,gastrointestinaland oral disease. It has world class support services including critical care, imaging, nuclearmedicineand pathology.


We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.


For the full Person Specification and more informationregardingthe main responsibilities of this role, please refer to the attached Job Description.


Come and bea part of the best NHS trust in England to work for, according to our staff*


UCLH top trust to work at in England – for the second year running! : University College London Hospitals NHS Foundation Trust


*In the most recentNHS staff surveyUCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England – for the second year in a row.


UCLH top trust to work at in England – for the second yearrunning!University College London Hospitals NHS Foundation Trust.


Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.

This vacancy has been advertised in accordance with the new NHS pay rate which will take effect from autumn 2024. Please note if your employment starts before the 24/25 pay scales are implemented you will be paid under the 23/24 pay scales and any backpay will be adjusted accordingly. Further information can be found at https://www.nhsemployers.org/articles/pay-scales-202425



This advert closes on Wednesday 16 Oct 2024

Proud member of the Disability Confident employer scheme

The following are the core responsibilities of the Medical Secretary. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels: a. Typing letters, reports and associated documentation as required b. Liaising with external agencies such as hospitals and community services, ensuring referrals are processed efficiently c. Managing all enquiries in an effective manner d. Maintaining an accurate referrals database e. Actioning incoming email f. Processing incoming letters as requested g. Scanning of patient related documentation and attaching scanned documents to patients healthcare records h. Inputting data into the patients healthcare records as necessary i. Processing referrals using the electronic referral system (ERS) j. Processing requests for information i.e., SAR, insurance/solicitors letters and DVLA forms k. Clinically coding data on EMIS l. Answering incoming phone calls, transferring calls or dealing with the callers request appropriately m. Managing all administrative queries as necessary n. Carrying out system searches as requested o. Maintaining a clean, tidy, effective working area at all times p. Supporting all clinical staff with general administrative tasks as requested q. liaise and arrange meetings including the booking of rooms, and to attend meetings and take minutes. r. To provide support to clinicians involved the medical training programmes taking administrative responsibility for teaching and training at the practice. To liaise with colleges regarding students To keep accurate records. To produce timetables for students time at the practice. To be a point of contact and to oversee students during their time at the practice. Secondary responsibilities In addition to the primary responsibilities, the Medical Secretary may be requested to: a. Partake in audit as directed by the audit lead b. Produce meeting agendas and record the minutes of meetings c. Support reception staff, providing cover during staff absences d. Complete opening and closing procedures in accordance with the duty rota

Administration processing, filing, photocopying and some manual handling. Good Computer, Excel and word skills preferred, although most work will be completed on a local database. Some telephone work - general office duties - clerking duties

Please refer to job description, personal specification and trust values, for outline of skills, knowledge and experience required.

Join us as a Personal Assistant

• If you have strong organisational skills and a keen eye for detail, this role could suit your skill set
• You'll provide crucial administrative and organisational support to our Executive Business Leader and management team
• Through engagement with other senior leaders, you’ll be well placed to build your professional network and open yourself up to future career opportunities
• We're offering this role for a period of nine months

What you'll do

As a Personal Assistant, you’ll be providing essential high-quality support to our Executive Business Leader and direct reports. This will include providing information, coordinating activities and communications, effectively interacting with key stakeholders and accurately completing a variety of administrative tasks.

Day-to-day, you’ll be:

• Managing diaries and inboxes, making sure that all emails are actioned
• Organising and monitoring paper and electronic filing systems
• Organising internal and external meetings, as well as travel arrangements
• Screening telephone calls on behalf of the Executive Business Leader
• Processing expenses and invoices

The skills you'll need

To be successful in this role, you’ll need experience of working in a leadership support or business management role. We’ll also be looking for you to have experience of managing diaries and inboxes, along with good attention to detail.

You’ll also demonstrate:

• The ability to analyse and prioritise information, instructions and papers
• Knowledge of Microsoft Word and PowerPoint and the ability to use Excel
• An awareness of the customer business and how it interacts with the rest of the organisation

Property Inspector/Inventory Clerk - Elephant and Castle, Central London

Are you detail-oriented and tech-savvy, ready to embark on a rewarding career as a Property Inspector/Inventory Clerk? This could be the perfect opportunity for you.

Company Overview:
We are a dynamic and ambitious estate agency with a strong presence across London. Driven by technology and innovation, we are committed to providing exceptional service to both landlords and tenants. We are looking for a motivated individual to join our team as a Property Inspector/Inventory Clerk.

Job Overview:
As a Property Inspector/Inventory Clerk, you will be responsible for meticulously documenting and cataloguing the contents and condition of properties. Your role plays a crucial part in property management, facilitating smooth transitions between tenants, accurate billing, and ensuring accountability for property conditions. You will work closely with landlords, tenants, and property management teams to maintain accurate records and uphold professional standards. This role offers a competitive salary of £26,000 - £28,000 based on experience.

Here's what you'll be doing:

- Conducting thorough inspections of properties, including residential and commercial spaces, before and after occupancy
- Recording detailed descriptions of property contents, including furnishings, appliances, fixtures, and other relevant items
- Assessing the condition of items within the property, noting any damages, wear and tear, or defects
- Capturing clear and comprehensive photographic evidence of property conditions to support written records
- Preparing detailed inventory reports documenting all findings, including descriptions, conditions, and photographic evidence
- Coordinating property inspections with tenants, landlords, and property management teams, ensuring all parties are informed and involved
- Maintaining accurate and up-to-date inventory databases, ensuring information is easily accessible and organised for reference
- Assisting in resolving disputes related to property conditions and inventories, providing factual documentation to support claims
- Ensuring compliance with relevant laws, regulations, and industry standards governing property inventory procedures
- Identifying opportunities to improve inventory processes and streamline operations for increased efficiency and accuracy

Here are the skills you'll need:

- Attention to detail and ability to meticulously document property contents and conditions with high accuracy
- Strong organisational skills to manage inventory records, scheduling, and documentation effectively
- Excellent verbal and written communication skills to liaise effectively with tenants, landlords, and property management teams
- Proficiency in photography to capture clear and detailed images of property conditions
- Problem-solving abilities to identify issues and resolve conflicts related to property inventories
- Comfort with using inventory management software and digital tools for data entry and record-keeping
- Dependability and punctuality, with a commitment to meeting deadlines and delivering accurate results consistently

Work permissions:
You must have the right to work in the United Kingdom. Visa sponsorship is not available at this time.
Here are the benefits of this job:

- Competitive salary between £26,000 - £28,000 based on experience
- Travel costs covered
- Opportunity to work in the vibrant Elephant and Castle area
- Professional development and training opportunities
- Friendly and supportive team environment
- Regular working hours with five days per week, including Saturdays, with one weekday off
- The chance to be part of a respected and growing estate agency

Embarking on a career as a Property Inspector/Inventory Clerk in the property sector offers a fulfilling and stable career path. You will have the opportunity to hone your organisational skills, interact with diverse clients, and contribute significantly to the smooth management of rental properties. This role is ideal for those who appreciate precision and enjoy being part of a dynamic industry.

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Social Media / Admin Assistant (Part-Time) - Elephant and Castle, Central London

Are you a savvy social media enthusiast with a knack for administration? This part-time role as a Social Media / Admin Assistant could be your perfect fit.

Company Overview:
Located in the heart of Central London, this independent estate agency is renowned for its friendly and conscientious approach. They understand that they are handling their clients' homes and life savings, which is why their dedication to property needs is paramount. Specialising in all aspects of property sales and lettings, they are committed to delivering best-in-class service with a professional touch. Their expertise spans across London, offering tailored property management solutions to landlords and investors who trust them with their valuable assets.

Job Overview:
As a Social Media / Admin Assistant, you will support the agency's online presence and administrative functions. This role combines creative social media management with essential office tasks. It’s an excellent opportunity for someone who is organised, creative, and eager to contribute to the company's digital and operational efficiency. This part-time position offers flexibility and the chance to work in a vibrant and dynamic environment.

Here's what you'll be doing:

- Managing and updating the company's social media profiles
- Creating engaging content and posts to promote properties and services
- Monitoring social media channels and responding to inquiries
- Assisting with general administrative tasks such as filing, data entry, and answering calls
- Supporting the team with marketing initiatives and property listings
- Maintaining accurate records and databases
- Coordinating with other team members to ensure smooth office operations

Here are the skills you'll need:

- Proficiency in social media platforms (Facebook, Instagram, Twitter, LinkedIn)
- Strong communication and writing skills
- Good organisational and time management abilities
- Creativity and an eye for detail
- Basic knowledge of MS Office and office equipment
- Ability to work independently and as part of a team
- Previous experience in a similar role is advantageous but not essential

Work permissions:
You must have the right to work in the United Kingdom. Visa sponsorship is not available at this time.

Here are the benefits of this job:

- Competitive part-time salary
- Flexible working hours
- Opportunity to work in the vibrant Elephant and Castle area
- Professional development and training opportunities
- Friendly and supportive team environment
- The chance to contribute to a respected and growing estate agency

Pursuing a career as a Social Media / Admin Assistant offers a blend of creative and administrative experience in the dynamic property sector. This role is perfect for those who are passionate about social media and enjoy supporting a team to achieve operational excellence. It provides a unique opportunity to develop a diverse skill set in a rewarding and flexible part-time position.

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Cashcalls:

• Acknowledging receipt of requests and ensuring back-up documentation adequate
• Preparing ad hoc cashcall letters and ensuring retentions and currency conversions are accurate
• Booking all items accurately on the AS400, including reversals of ROGIS duplicates
• Obtaining the requisite approvals for the cashcall
• Issuing the cashcall letter and documentation
• Monitoring the status of cashcalls and clearing bookings from the cashcall table
• Identifying receipts and ensuring they are forwarded on to the issuing offices promptly
• Clearing down balances from the receivable and payable ledgers
• Chasing uncollected cashcall balances
• Collation and filing of documentation from issuing offices for accounts requiring backup
• Any other similar duties within the department as assigned.

Cash allocation :

• Reviewing all anticipated cash receipts
• Being first point of contact with A&F for all cash receipt identification
• Advising A&F what to allocate cash against
• Investigating queries on cash transactions
• Reviewing uncleared balances on the cedant side of the ledger
• Obtaining approval for payments to issuing offices and reinsurers
• Running client reports both for audits and as and when required
• Assisting in chasing uncollected balances as needed

Loss documentation :

• Collation and filing of documentation from issuing offices for accounts requiring backup

Responsibilities

• Acting within an agreed claims handling authority and upholding the departmental objectives.
• Adhering to Lloyds Minimum Standards
• Receiving and acting upon first notifications and updates, determining coverage.
• Taking a fair and proportionate approach towards policy holders
• Agreeing valid claims
• Establishing and maintaining reserves
• Carrying out negotiations with brokers, face to face when required
• Handling claims electronically predominately via ECF and DocoSoft
• Managing third party experts Minimum of two (2) years experience in a similar administrative role.
• Some previous claims or captive experience would be advantageous.
• Knowledge of the reinsurance or insurance industry an asset.
• Must be a motivated individual, able to work on his/her own initiative, produce accurate work, and meet strict deadlines.
• Must be able to produce reports and documentation.
• Ability to communicate at all levels of the organization.
• Strong communication (both written and verbal) and interpersonal skills.
• A strong knowledge of Windows-based applications such as Word, Excel, Outlook.
• Previous experience with AS400 an advantage.

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.

To provide a comprehensive medical secretarial and administrative service to clinicians and other members of the multi professional team including, where appropriate providing administrative support in the co-ordination of medical staff rotas and leave, responsible for managing mail, telephone calls, face to face and electronic communications from clinical and non-clinical staff, patients, relatives, carers and external agencies, responding where appropriate; prioritising and redirecting or escalating as required to clinicians or line manager to ensure efficiency and effectiveness of service delivery Deal with queries from service users including patients and their representatives, in a manner that is consistent with legislation, policies and procedures whilst demonstrating understanding, empathy and discretion. Deal with complex mail. Establish and maintain an effective system for work related documentation to facilitate the timely processing of responses, information, correspondence and documents etc. Organise and oversee the arrangements for chasing investigation reports and be proactive in the development of administrative services. Be a team player and assist colleagues and cover absences when required, and to undertake any other ad-hoc duties in line with operational and service needs Provide a high quality confidential and comprehensive administrative and secretarial service. Manage the diary and make decisions on behalf of the Manager in prioritising and re-arranging diary commitments. Open and sort incoming emails and other post in a timely manner, and where appropriate, personally prepare and send responses to correspondence. Operate bring forward and reminder systems. Undertake word processing of all documents to a high standard, in an agreed Trust style and using an appropriate referencing system. Utilise advanced level IT skills to create reports, spreadsheets and presentations. Develop and maintain filing systems (electronic and paper) to ensure effective access to relevant information. Prioritise own workload on a day-to-day basis to ensure that deadlines are met. Act as a central point of contact for external and internal callers, making judgements regarding appropriate dissemination of key information. Coordinate administrative arrangements relating to reporting requirements, to include the collation and presentation of documentation, preparing evidence and ensuring information is up to date. Oversee the facilitation and administration of meetings/panels, including: taking formal minutes that are intended for external review eg safeguarding, the production of agendas and coordination