Total 3 Administrative / Clerical job vacancies in us tx remote

The Acquisition Analyst provides oversight and definitive guidance to DOL acquisitions personnel by researching applicable laws and regulations, updating procurement policy and procedures, providing training, making recommendations to the Director of Policy & Project Management Division (PPMD) on procurement related issues, and discussing procurement-related issues with other Federal agency personnel.

Major duties of the GS-14 Acquisition Analyst include:

• Providing technical assistance in the acquisition areas by reviewing activities, answering questions, or offering solutions to problems encountered within DOL acquisition and program offices during market research, source selection, negotiation or administration of contracts.
• Serving as a functional liaison between customers and PPMD staff members to improve the efficiency and effectiveness of services provided. Serving as a resource to OSPE staff and OASAM on complex problem resolution in FAI-CSOD platform oversight.
• Interpreting and understanding policy, procedures, and regulations and providing advice and assistance to resolve problems and maintain continuity of work as well as for the purpose of extracting data from reporting systems and developing acquisition statistical reports. Identifying operating problems that may have an impact on objectives or time-phased schedules; assuring appropriate action is taken to correct problems.
• Managing agency wide communications and outreach, the development and participation in government wide change management processes, the agency's various professional certification programs, and the training and oversight of staff on FAI system, policy implementation, and certification requirement changes.
• Performing project management activities related to the oversight of DOL's FAI-CSOD learning management platform and participating in government wide policy meetings regarding FAC-COR, FAC-C Professional, and FAC-P/PM certification programs.
• Developing and presenting acquisition training sessions for Departmental personnel by researching current problems and issues, and using current regulations, policy, procedures, and experience as the basis for preparing presentation materials and curriculum to enhance agency program staff competencies in acquisition business processes. Coordinating meetings, logistics and facilitating procurement and contract review boards and participates in integrated procurement teams.
• Developing baseline performance measures for the acquisition system. Assisting in responding to administrative audits and other external inquiries, including data calls. Reviewing investigative reports to determine appropriate changes or corrective action required. Verifying data for accuracy and makes recommendations for improvement on base findings.
• Oversee the review experience to improve the acquisition administration process by revising existing acquisition administration procedures by drafting revisions to existing acquisition directives or by drafting new policy directives to effectuate needed change.
• Drafting procedures in procurement to take advantage of changes in technology and improve customer service. Reviewing existing procedures, researching issues with procurement program staff, and recommending changes to improve customer service.
• Ensuring that DOL acquisition regulations, procedures, and policies are consistent throughout the Department by performing liaison functions between OASAM, the Office of the Solicitor, Office of the Secretary, and DOL Agencies with delegated procurement responsibilities.

Starting at $122,198 Per Year (GS 14)

Primary duties include but are not limited to the following:

• The National Contact Center (NCC) centralizes VBA's contact center activities and provides greater consistency and higher quality service by customer-facing employees.
• NCC employees may have contacts via telephone, email, video, or chat with the public for the purposes of (1) advising and providing information on benefits and rights; (2) explaining pertinent legal provisions, regulations, and related administrative practices and their application to specific cases; (3) assisting individuals regarding how best to provide needed documents and evidence required, and/or (4) initiating inquiries to resolve errors, delays, or other problems in obtaining benefits. The employees will also assist with the completion of claim and appeal related work.
• Assists the inquirer with determining the short-term and long-term circumstances that might influence a choice between various benefits. Programs include, but are not limited to, compensation and pension benefits, home loan eligibility, education, health care, life insurance, burial benefits, vocational rehabilitation services, fiduciary assistance, general Social Security Administration benefit programs, and other Federal, state, and local domestic relations and assistance programs.
• Explains the types of documents necessary to facilitate timely processing of claims and appeals and assists with obtaining and completing such documents and forms in accordance with the type of claim or appeal being submitted.
• Explains VBA rating decisions and provides explanations for the decisions using extensive knowledge of VA benefits and services, claim and appeal processing procedures, and all pertinent information available within the systems of record.
• Performs claim or appeal related work including, but not limited to, providing comprehensive claim or appeal status updates using mandatory scripting requirements, processing change of address requests, establishment of, or change to direct deposit banking information, burial allowance claims, dependency claim, etc.
• Appropriately responds to interactions where the customer wishes to speak/discuss to a "supervisor," by attempting to deescalate the interaction by immediately addressing the inquirer's needs prior to referral for a contact by a supervisor

Work Schedule: National Contact Operations are Monday through Friday, Office Operations Hours: 8:00 a.m. to 8:00 p.m. Alternate 8 hours work schedules are available and will be determined upon offer/hire.

Virtual: This is not a virtual position. This is a remote position.

Where You'll Work: This is a 100% remote position. Selectees will work 100% of the time in a non-VA-owned space (usually personal residence) outside of the local commuting area of a parent station. Successful candidates should expect to work Monday through Friday as part of a distributed team that services up to 35,000 Veteran callers each day between operational hours 8:00 a.m. to 8:00 p.m.

How You'll Work: The VBA will provide everything necessary to succeed remotely. The employee will be required to travel to the closest VA Regional Office, VA Medical Center, or other VA facility for issuance of equipment, and as needed for technical support. Government furnished equipment includes a computer/laptop, camera, monitor screens and headset. You will use a secure VPN to access Microsoft Office products and specific communications software including a soft phone to educate and connect Veterans with the benefits they have earned. Simply put, all new employee training, coaching, daily communications, and Veteran-focused operations will occur outside and away from the traditional office setting.

Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.

Work Schedule: National Contact Operations are Monday through Friday, Office Operations Hours: 8:00 a.m. to 8:00 p.m. Alternate 8 hours work schedules are available and will be determined upon offer/hire.
Telework: Not applicable, this is a remote position.
Position Description/PD#: Legal Administrative Specialist (Contact Representation)/ GS05 - 43032A , GS07- 23032A and GS09 - 03032A
Relocation/Recruitment Incentives: Not Authorized
Financial Disclosure Report: Not required
Bargaining Unit Position: Yes

Starting at $39,576 Per Year (GS 5-9)

This is a bargaining unit position.

Areas of Consideration for Remote Positions:

1st - The Administration or VA Staff office posting the vacancy.
2nd - Any other internal candidates of the Department of Veterans Affairs.
3rd - All other Status eligibles.

The initial application review cut-off for this job announcement is 100 applications. The first 100 applications received will be considered first. Applications received after the initial cut-off number (100 applications) may not receive consideration unless otherwise requested by management. If management requests additional certificates, applicants will continue to be reviewed in groups of 100 in the order they applied.

Note: Submitting multiple applications will change the order in which your application is reviewed.

Starting at $41,966 Per Year (GS 7-9)