03/14/2024
Address:
33 Dundas Street West
Customer Solutions
BMO Experience Design is seeking a Senior Manager of Experience Design to cover a 1 year paternity leave, who will help to improve and deliver the customer experience for some of the company’s key digital platforms. We are looking for innovators; collaborators with a passion for helping BMO fulfill our “One BMO” strategy and those with the tenacious belief in the power of design to transform businesses and help our customers make real financial progress.
Why join BMO Experience Design?
We believe the customer should always be at the center. We use essential tools like design research, customer insights and design thinking to cultivate an empathetic mindset and inform the experiences we create. We know our customers’ lives are rapidly changing and as a bank, we need to change with them to help them make real financial progress and live their best life.
This is an exciting opportunity to support a large transformational digital initiative which will significantly affect our customer’s digital experiences. You will be leading UX on our CMS platform to help transform the way we deliver content and experiences to prospects and customers on public sites. This includes consulting on key projects and initiatives, and establishing and updating UX design processes, while ensuring adherence to digital experience standards and the BMO Design System. You will help provide consultative support, produce designs leveraging the design system and create new and innovative digital experiences for our customers.
As a Senior Manager, Experience Design, you will:
Lead and grow a multi-disciplinary team of design practitioners to define new customer journeys, align the design direction with UX/UI principles, and support our digital agile teams in delivering secure customer experiences (web, mobile, apps, etc.),
Serve as a customer advocate, championing their needs and ensuring the integration of customer insights into the experiences we deliver
Plan and conduct strategic design activities to ensure a customer-first approach to BMO digital solutions and support the adoption of an empathetic mindset amongst our teams
Ensure experiences delivered align with broader BMO Digital Experience vision
Work with Design Operations and design peers to elevate our design process by defining and implementing process frameworks that ensure improved UI alignment, efficiency, quality, and innovation.
Enable design delivery by acting as a trusted advisor for the design team, digital partners and key business stakeholders, applying our design practice and process as necessary in a variety of applications.
Mentor, coach, and grow the design competency of your team by proactively identifying training and development needs to support career growth
Support the ongoing development and use of the BMO Design System by supporting the Design System team’s engagement and execution model.
Effectively present/communicate design practice and process topics to designers, partners, and stakeholders.
Facilitate workshops and stakeholder sessions in the context of agile delivery.
Qualifications and Experience
Minimum 7 years of experience as a Design Manager, UI Designer, Visual Designer, or Product Designer working on a variety of simple to complex journeys that cover persuasive design through to complex transactions with business logic.
4+ years of experience working with design systems for digital products
Experience building and managing design assets and documentation for design system components
Degree in user experience, design, human computer interaction, human factors, human centered design, or a related field, or equivalent experience
Demonstrated success at creating a collaborative culture across design, engineering, and product teams with a passion for delivering results.
Experience leading and managing UX/UI teams with a focus on participatory leadership.
Experience working in and leading teams through agile development and waterfall methodologies.
Strong portfolio showcasing case studies and examples of process and deliverables across various digital channels.
Very strong understanding of leading practices and processes in UX/UI interaction design, and web and mobile standards, content design, design research and UX/UI trends.
Expert knowledge and experience producing user flows, wireframes, prototypes, and conceptual and information architecture diagrams.
Ability to quickly adapt and work across multiple teams and partners managing various high priority deliverables.
Strong leadership and collaboration skills, and strong decision-making abilities
Strong communication, facilitation, and presentation skills.
Highly organized, self-motivated, and able to prioritize on the fly.
Ability to build strong relationships with various business partners and stakeholders
Knowledge of Figma, Sketch an asset
At BMO we have a shared purpose; we put the customer at the centre of everything we do – helping people is in our DNA. For 200 years we have thought about the future – the future of our customers, our communities, and our people. We help our customers and our communities by working together, innovating, and pushing boundaries to bring them our very best every day. Together we’re changing the way people think about a bank.
As a member of the BMO team, you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.
To find out more visit us at bmocareers.com.
BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Compensation and Benefits:
$92,400.00 - $171,600.00
Salaried
The above represents BMO Financial Group’s pay range and type.
Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.
BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards
We’re here to help
At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.
As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.
To find out more visit us at https://jobs.bmo.com/ca/en.
BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.
Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.
