Service Design To manage the work plan of the design function and any allocated resource to ensure design projects are delivered.....
Service Design To manage the work plan of the design function and any allocated resource to ensure design projects are delivered to brief and on time. To coach and mentor project teams in Service Design Concepts and processes. To manage the performance and competency of the resources allocated to the function. To provide reports and updates to the Head of Quality Improvement and Exec directors as needed. To design new services and existing service pathways, engaging subject matter experts as required, to create effective solutions & pathways. Working with stakeholders (Service Users, careers and colleagues) to generate and test ideas and solutions to ensure their requirements are incorporated into the design. To share developed products and models internally and externally as required. To ensure a design is replicable, usable, operationally achievable and financially viable. To ensure digital solutions are enablers to design the support experience, quality, efficiency and simplify services for users and colleagues. To use methods that includes observational techniques, visualisation, prototyping, sketching, storytelling, and brainstorming. To calculate workforce needs against demands and activity. To ensure designs make best use of all clinical resources, utilising workforce redesign and digital solutions to enable this. Working with key stakeholders, measure the impact of a design once in the hands of service users to understand the value and impact the service has had. Promote an evidence based culture across the Trust. Interpret data and provide detailed analysis of results and communicate these in a user friendly manner to clinicians and managers appropriately. Develop Service designs which are evidence-based, insight-driven, and co-produced with key stakeholders. Provide close liaison with the service, gaining a thorough understanding of the requirements whilst ensuring a cost effective service design/ build. Undertake the evaluation of service designs, learning and adapting designs and blueprints from evaluations. Participate in the development outcomes frameworks across our services, meet the outcomes requirements of contracts or of the design vision. Service Development Proactively identify service improvement needs through analysis of data. Provide advice and guidance to service delivery teams in matters relating to service design and improvement. Keep up to date with the organisations strategy and support service development in line with strategic plans. Projects Will independently manage a design project keeping to brief and timelines. Develop relationships with internal and external stakeholder to enable co design with subject matter experts and guidance on design solutions as necessary. To be responsible for design of key strategic projects within the organisation. To add value to the project(s) by promoting specific 'best value' design solutions Innovation Fuse innovations and pathways to redesign or design new service models and blueprints. Undertake desktop and insight research, mapping themes and drawing journey maps to support designs. Keep up to date with relevant research and policy. Ability to understand Service needs and where innovative solutions can be utilised in designs to achieve better solutions. Create links with academic institutions and other research and innovation institutions, providing access to expertise and capacity when needed. Quality Improvement and Strategy Contribute to the development of Quality Improvement strategy with the Head of QI. Support the Head of QI to achieve their overall responsibility for developing and driving forward the Trust-wide Quality Improvement strategy in line with the Trust priorities and objectives. Work collaboratively with the Head of QI to develop, deliver, monitor and report progress at both local and corporate levels, of the delivery of the trusts quality improvement strategy. Deliver and Lead on various trust-wide quality improvement initiatives. Promote a culture of quality improvement to ensure best-practice services for patients and positive working experience for staff. Establish strong links with Divisional and Clinical Directors and heads of service (clinically and corporate services) ensuring they have the skills to implement innovation and improvement. Support Senior Leaders and Directors of the Trust to employ an improvement methodology in all plans and thinking and that priorities are considered accordingly. Identify and ensure relevant improvement projects are undertaken in response to emerging national requirements. Support operational staff with managing their quality improvement work and lead on building skills within the team Provide expertise in standard setting and measurement for improvement, understanding external quality measurement programmes
