Total 48 Art / Design / Entertainment job vacancies in Chennai

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Cloud Architect(Azure AD)

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun
 

About the team:

Team works on some of the most challenging and relevant Technologies in the Public Cloud Domain. The responsibility of the Cloud Architect Team is to plan, design, and assist with Cloud Deployments – Azure, AWS, GCP. They provide expertise to build and release infrastructure to development teams.

What you will be doing:

• Maintain, Manage, Design and Architect Containerization solutions in public cloud. Will be responsible for all AKS/EKS related actions in Public cloud
• A cloud architect develops and coordinates across diverse areas including application infrastructure development, identity and access management, and network and data management. They often work in coordination with other departments to implement all changes, which requires them to have a good rapport with other architects and support them in their respective fields.
• It is the architect’s responsibility to support the adoption of public cloud technology and work towards the ease of use of cloud technologies. The professional develops new usage patterns, plays an active role in the everyday use of cloud services
• Cloud architect should identify any comprehensive risks and develop a risk-mitigation mapping matrix to avoid them. They are also responsible for working in coordination with the IT security and risk departments.
• A cloud architect will also develop a methodology to automate cloud services and ensure that any errors will not impact the speed and agility of cloud benefits.

What you bring:

• 10 to 13 Years of experience IT Experience.
• Good Experience in Azure Entra Admin/ Azure AD and Containerization techniques . Proven work experience as a Cloud Senior Engineer or similar role
• Experience in atleast two of the Public Cloud Platform is a must – Azure/AWS/GCP. Good expertise in Terraform, Ansible and scripting. Knowledge of Operating System - such as Linux and Windows.
• Good Understanding of Networking - Having proper knowledge of TCP/IP, IP addresses, HTTP, and DNS . Security - solid knowledge of vital security concepts, firewall, and other security components.
• Willing to work in 2pm to 11 Pm shifts

Added bonus if you have:

• Knowledge of financial services industry.
• Knowledge of end-to-end systems development life cycles, i.e., waterfall, iterative and other modern approaches to software development
• Knowledge of FIS’ products and services
• Knowledge of the business goals, objectives and business operations for the appropriate FIS organization

What we offer you :

• An exciting opportunity be a part of World’s Leading FinTech Product MNC

• To be a part of vibrant team and to build up a career on core banking/payments domain

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities

• A broad range of professional education and personal development possibilities – FIS is your final career step!

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Key Responsibilities:

Marketing Strategy Development:

• Develop and implement marketing strategies for artists, album releases, tours, and other label projects to maximize brand visibility and drive audience engagement.

Campaign Leadership:

• Lead and oversee multi-channel marketing campaigns, including social media, digital advertising, PR, influencer marketing, and experiential marketing to create impactful and cohesive campaigns that resonate with target audiences.

Team Management:

• Build, lead, and mentor a team of marketing professionals, providing direction, support, and professional development opportunities to achieve department goals and drive performance.

Collaboration & Coordination:

• Work closely with A&R, artist management, creative, and digital teams to ensure marketing strategies are aligned with artists’ visions and label objectives. Coordinate cross-functional efforts to launch and promote new projects effectively.

Budget Management:

• Manage the marketing budget, allocating resources efficiently to maximize ROI and achieve business objectives while monitoring campaign performance and adjusting strategies as needed.

Brand Partnerships & Sponsorships:

• Identify and develop strategic partnerships with brands, sponsors, and media outlets to expand marketing opportunities and enhance the visibility of our artists and projects.

Data & Analytics:

• Analyze campaign performance, consumer insights, and market trends to measure success, optimize strategies, and ensure that marketing efforts align with overall business goals.

Must haves:

• Proven experience leading marketing teams and managing successful campaigns for artists, albums, or brands.
• Experience in creating and implementing digital marketing campaigns, content strategies and artist development plans to drive fan engagement and new audience reach
• Strong project management skills with the ability to line manage
• Excellent understanding of digital advertising and paid media
• Strong network within the music and entertainment industry is an advantage.
• Passion for music and a deep understanding of the music landscape.
• Strong knowledge of social media and online promotion strategies
• Understanding and working experience with advertising and analytical instruments on each social media (Instagram, YouTube, TikTok, Facebook, etc.)
• Data-driven & results oriented: the ability to analyse and use data to optimise development
• Structured, organised, with the ability to follow process and monitor budgets
• Knowledgeable of market trends, music industry developments, digital innovations, digital marketing tools
• Excellent written and verbal communication skills
• Highly motivated and organised with excellent time management skills
• A team player with a can-do attitude and creative ideas
• Passion for music

Apply: Interested applications can email in their resumes at chandani.veera@believe.com or reach out to us at +91 9987373636.

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Join FIS and lead the technology strategy for transforming our contact center and back-office operations as well as customer experience

About the Team

The GBPO transformation team works on defining, implementing and maintaining transformation opportunities for FIS’s clients. The aim of the GBPO transformation team is to significantly transform our organization and seamlessly deliver vendor transformation projects within the FIS environment. The vision of this program is to optimize cost with appropriate technology interventions like Digital Transformation & Back Office Automation – while prioritizing CSAT & NPS. This team is the tip of the spear for defining transformation blueprints within the Operations space and fostering innovation when doing so.

About the role

As the Director of Digital Transformation, you will be responsible for defining and implementing the technology strategy for transforming our contact center operations and customer experience. You will work closely with senior leaders, business stakeholders, and technology teams to align the vision, roadmap, and execution of our digital transformation initiatives. You will also oversee the selection, adoption, and integration of various contact center technologies, RPA and intelligent automation solutions, and emerging technologies such as generative AI. You will be a hands-on leader who can drive innovation, collaboration, and excellence across the organization.

What you will be doing

• Define and communicate the technology strategy and vision for digital transformation of our contact center operations and customer experience.

• Lead and manage the end-to-end delivery of digital transformation projects, from ideation to implementation, ensuring alignment with business objectives, stakeholder expectations, and best practices.

• Understand business processes within the contact center/Back Office environment. To present Solution Designs for Front-office and Back-office solutions.

• Collaborate with senior leaders, business stakeholders, and technology teams to identify, prioritize, and scope the digital transformation opportunities and challenges.

• Evaluate, select, and integrate various contact center technologies, RPA and intelligent automation solutions, and emerging technologies such as generative AI, to enhance our operational efficiency, customer satisfaction, and competitive advantage.

• Lead in specifying the integration solutions, take ownership for drafting and managing high quality solution architectures aligning needs and compliance for transformation delivery.

• Build a strong working relationship with the relevant groups within the org including Voice, engineering, services, Automation, product houses, alliances, and business partners where appropriate.

• Establish and maintain the governance, standards, and policies for digital transformation, ensuring compliance, security, and quality.

• Build and develop a high-performing team of digital transformation experts, architects, and engineers, providing coaching, mentoring, and feedback.

• Monitor and measure the outcomes and benefits of digital transformation, using data-driven insights and metrics.

• Stay abreast of the latest trends, developments, and best practices in contact center technologies, RPA and intelligent automation, and generative AI, and leverage them to drive continuous improvement and innovation.

What you will need

• A bachelor's degree in computer science, engineering, or a related field, or equivalent work experience.

• A minimum of 15 years of experience in leading and managing complex technology projects, preferably in the contact center or customer service domain.

• A minimum of 8 years of experience in defining and implementing technology strategy and vision for digital transformation, preferably in the FinTech or financial services industry.

• A proven track record of delivering successful digital transformation initiatives that resulted in significant operational improvement, customer satisfaction, and business value.

• A deep understanding and hands-on experience with contact center technologies, such as IVR, CTI, CRM, chatbots, voice analytics, and omnichannel platforms.

• A strong knowledge and experience with RPA and intelligent automation solutions, such as UiPath, Automation Anywhere, Blue Prism and Microsoft Power Automate.

• A familiarity and curiosity with emerging technologies such as generative AI, such as GPT-3, Llama, experience in implementing these in production would be an added advantage.

• Strong knowledge and experience with enterprise architecture, cloud computing, data analytics, and agile methodologies, such as AWS, Azure, Google Cloud, Snowflake, Tableau, and Scrum.

• Strong analytical skills, being able to perform ROI / CBA analysis.

• Excellent communication, presentation/demoing capabilities, and interpersonal skills, with the ability to influence and collaborate with senior leaders, business stakeholders, and technology teams.

• Exceptional leadership, management, and problem-solving skills, with the ability to inspire, motivate, and empower a diverse and distributed team.

• A passion for innovation, learning, and excellence, with a customer-centric and results-oriented mindset.

What we offer you

• A multi-faceted job with a broad spectrum of responsibilities

• A range of benefits designed to help support your lifestyle and wellbeing.

• A modern international work environment and a dedicated and innovative team

• A broad range of professional education and personal development possibilities – FIS is your final career step!

• A work environment built on collaboration, flexibility and respect.

• A broad range of professional education and personal development possibilities – FIS is your final career step!

• A work environment built on collaboration, flexibility and respect.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

IT Architect

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

• Define and communicate the technology strategy and vision for digital transformation of our contact center operations and customer experience.
• Lead and manage the end-to-end delivery of digital transformation projects, from ideation to implementation, ensuring alignment with business objectives, stakeholder expectations, and best practices.
• Understand business processes within the contact center/Back Office environment. To present Solution Designs for Front-office and Back-office solutions.
• Collaborate with senior leaders, business stakeholders, and technology teams to identify, prioritize, and scope the digital transformation opportunities and challenges.
• Evaluate, select, and integrate various contact center technologies, RPA and intelligent automation solutions, and emerging technologies such as generative AI, to enhance our operational efficiency, customer satisfaction, and competitive advantage.
• Lead in specifying the integration solutions, take ownership for drafting and managing high quality solution architectures aligning needs and compliance for transformation delivery.
• Build a strong working relationship with the relevant groups within the org including Voice, engineering, services, Automation, product houses, alliances, and business partners where appropriate.
• Establish and maintain the governance, standards, and policies for digital transformation, ensuring compliance, security, and quality.
• Build and develop a high-performing team of digital transformation experts, architects, and engineers, providing coaching, mentoring, and feedback.
• Monitor and measure the outcomes and benefits of digital transformation, using data-driven insights and metrics.
• Stay abreast of the latest trends, developments, and best practices in contact center technologies, RPA and intelligent automation, and generative AI, and leverage them to drive continuous improvement and innovation.

• A bachelor's degree in computer science, engineering, or a related field, or equivalent work experience.
• A minimum of 15 years of experience in leading and managing complex technology projects, preferably in the contact center or customer service domain.
• A minimum of 8 years of experience in defining and implementing technology strategy and vision for digital transformation, preferably in the FinTech or financial services industry.
• A proven track record of delivering successful digital transformation initiatives that resulted in significant operational improvement, customer satisfaction, and business value.
• A deep understanding and hands-on experience with contact center technologies, such as IVR, CTI, CRM, chatbots, voice analytics, and omnichannel platforms.
• A strong knowledge and experience with RPA and intelligent automation solutions, such as UiPath, Automation Anywhere, Blue Prism and Microsoft Power Automate.
• A familiarity and curiosity with emerging technologies such as generative AI, such as GPT-3, Llama, experience in implementing these in production would be an added advantage.
• Strong knowledge and experience with enterprise architecture, cloud computing, data analytics, and agile methodologies, such as AWS, Azure, Google Cloud, Snowflake, Tableau, and Scrum.
• Strong analytical skills, being able to perform ROI / CBA analysis.
• Excellent communication, presentation/demoing capabilities, and interpersonal skills, with the ability to influence and collaborate with senior leaders, business stakeholders, and technology teams.
• Exceptional leadership, management, and problem-solving skills, with the ability to inspire, motivate, and empower a diverse and distributed team.
• A passion for innovation, learning, and excellence, with a customer-centric and results-oriented mindset.

• A multi-faceted job with a broad spectrum of responsibilities
• A range of benefits designed to help support your lifestyle and wellbeing.
• A modern international work environment and a dedicated and innovative team
• A broad range of professional education and personal development possibilities – FIS is your final career step!
• A work environment built on collaboration, flexibility and respect.
• A broad range of professional education and personal development possibilities – FIS is your final career step!
• A work environment built on collaboration, flexibility and respect.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

• Define and communicate the technology strategy and vision for digital transformation of our contact center operations and customer experience.
• Lead and manage the end-to-end delivery of digital transformation projects, from ideation to implementation, ensuring alignment with business objectives, stakeholder expectations, and best practices.
• Understand business processes within the contact center/Back Office environment. To present Solution Designs for Front-office and Back-office solutions.
• Collaborate with senior leaders, business stakeholders, and technology teams to identify, prioritize, and scope the digital transformation opportunities and challenges.
• Evaluate, select, and integrate various contact center technologies, RPA and intelligent automation solutions, and emerging technologies such as generative AI, to enhance our operational efficiency, customer satisfaction, and competitive advantage.
• Lead in specifying the integration solutions, take ownership for drafting and managing high quality solution architectures aligning needs and compliance for transformation delivery.
• Build a strong working relationship with the relevant groups within the org including Voice, engineering, services, Automation, product houses, alliances, and business partners where appropriate.
• Establish and maintain the governance, standards, and policies for digital transformation, ensuring compliance, security, and quality.
• Build and develop a high-performing team of digital transformation experts, architects, and engineers, providing coaching, mentoring, and feedback.
• Monitor and measure the outcomes and benefits of digital transformation, using data-driven insights and metrics.
• Stay abreast of the latest trends, developments, and best practices in contact center technologies, RPA and intelligent automation, and generative AI, and leverage them to drive continuous improvement and innovation.

• A bachelor's degree in computer science, engineering, or a related field, or equivalent work experience.
• A minimum of 15 years of experience in leading and managing complex technology projects, preferably in the contact center or customer service domain.
• A minimum of 8 years of experience in defining and implementing technology strategy and vision for digital transformation, preferably in the FinTech or financial services industry.
• A proven track record of delivering successful digital transformation initiatives that resulted in significant operational improvement, customer satisfaction, and business value.
• A deep understanding and hands-on experience with contact center technologies, such as IVR, CTI, CRM, chatbots, voice analytics, and omnichannel platforms.
• A strong knowledge and experience with RPA and intelligent automation solutions, such as UiPath, Automation Anywhere, Blue Prism and Microsoft Power Automate.
• A familiarity and curiosity with emerging technologies such as generative AI, such as GPT-3, Llama, experience in implementing these in production would be an added advantage.
• Strong knowledge and experience with enterprise architecture, cloud computing, data analytics, and agile methodologies, such as AWS, Azure, Google Cloud, Snowflake, Tableau, and Scrum.
• Strong analytical skills, being able to perform ROI / CBA analysis.
• Excellent communication, presentation/demoing capabilities, and interpersonal skills, with the ability to influence and collaborate with senior leaders, business stakeholders, and technology teams.
• Exceptional leadership, management, and problem-solving skills, with the ability to inspire, motivate, and empower a diverse and distributed team.
• A passion for innovation, learning, and excellence, with a customer-centric and results-oriented mindset.

• A multi-faceted job with a broad spectrum of responsibilities
• A range of benefits designed to help support your lifestyle and wellbeing.
• A modern international work environment and a dedicated and innovative team
• A broad range of professional education and personal development possibilities – FIS is your final career step!
• A work environment built on collaboration, flexibility and respect.
• A broad range of professional education and personal development possibilities – FIS is your final career step!
• A work environment built on collaboration, flexibility and respect.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Band B-  Lead Developer

As a Lead Developer, you will spearhead initiatives to optimize and expand our use of the
Appian platform across various business functions, this leadership role demands a deep
understanding of Appian’s platform capabilities, strategic vision, and the ability to translate
complex business requirements into efficient technical solutions. You will lead a team of
developers and collaborate closely with business stakeholders to drive innovation and
operational excellence.

Role and Responsibilities:
The Roles & Responsibilities of a Lead Developer include:
● Build and oversee the design, development, and implementation of projects in Appian
● Requirement gathering and analysis.
● Build robust Integrations with other peripheral systems, middleware, application.
● Build and Design Data Models.
● Defining architectural & development standards for the project in adherence to
Appian and WNS-Vuram best practices.
● Performing frequent code reviews & ensuring quality of the overall delivery.
● Conduct sophisticated troubleshooting and problem-solving across the Appian
platform.
● Direct and mentor a team of Appian developers and analysts, fostering a culture of
continuous improvement and professional growth.
● Manage key stakeholder relationships, translating complex business needs into
technical specifications and ensuring alignment with business objectives.
● Drive innovation in Appian, leveraging new technologies and methodologies to enhance
service delivery.
● Hands-on on Appian key capabilities like process modelling, user interface,
expressions, plugin analysis, sites, embedded Appian, portals, records (data fabric),
SSO/LADP, Admin Console, Logs etc.
● Proficient on database concepts like stored procedures, views, materialized views,
triggers, explain statement etc.
● Estimate projects based on high level requirements / RFP
● Build applications with performance optimization guidelines, especially for high
volume / usage applications.
● Build demos, PoCs, PoVs for customer stakeholders and internal team on need basis
● Build high-level technical specifications for the solutions.
● Manage Appian upgrade process, ensuring compatibility and minimal disruption
● Lead User Acceptance Testing with business users, BA
● Ability to perform Application deployments
● Oversee infrastructure set up in case of On-Premises projects.
● Working with the on-shore or off-shore team during the development phase
● Working knowledge of Networks and OS platforms (Windows, Linux).
● Knowledge of agile development methodologies.
● Running all major sprint ceremonies.

Minimum Requirements:
● Degree in Computer Science, MIS, IT, or other related fields.
● 6+ Years of Total experience
● 4-5 years of experience in the development of enterprise-level web applications using
Appian.
● At least 1-2 years of experience in leading a team of developers.
● Experience in developing on J2EE platforms, .Net platforms, RDBMS platforms (Oracle,
MySQL, SQL Server)
● Good logical and analytical reasoning ability.
● Good team player.
● Fluent English communication and social skills to interact with a global customer base.
● Flexibility to travel.
Preferred Competency Requirements:
● Knowledge of GenAI, AI, RPA, IDP, DevOps, Process Mining tools and technologies will
be an added advantage.
● Working knowledge of Networks and OS platforms (Windows, Linux).
● Knowledge of agile development methodologies.
● Appian Senior/Lead Developer Certification.
● Strong leadership skills with the ability to lead by example in developing solutions and
managing teams.

Band C : Technical Architect & Sr. Technical Architect

Experience Level: 10 to 20 years
Appian Architect - Job Description:
The Appian Architect is responsible for leading the design and implementation of
enterprise-wide Appian solutions. This role requires a deep understanding of the Appian
platform, including its core capabilities, data fabric, Appian AI, RPA etc. The architect will
work closely with key business stakeholders, IT teams, and Appian developers to ensure
that the Appian implementations align with business goals and IT standards, enhancing
operational efficiencies and delivering exceptional value.

Roles and Responsibilities:
• Strategic Planning and Consultation:
o Serve as the primary Appian strategy advisor to business and IT leadership.
o Assess business requirements and translate them into effective Appian
solutions.
o Lead architectural discussions, influencing decisions regarding Appian
implementations.
o Evangelize the usage of reusable frameworks and artifacts, create
knowledge/certification artifacts and evaluation criteria guide.
• Design and Implementation:
o Design scalable and sustainable Appian architectures, including integration
with other enterprise systems.
o Oversee the development and customization of Appian applications using
Appian designer and other development tools.
o Experience of performance compliant design, sustainable and solution
architecture.
o Leverage modern technologies such as cloud capabilities from various
platforms to build efficient solutions
o Implements features using native Appian’s out of the box capabilities and
plugins, third party components.
• Governance and Best Practices:
o Develop and enforce Appian best practices and governance frameworks.
o Ensure solutions are built for performance, reliability, and scalability.
o Manage the Appian platform upgrade process, ensuring compatibility and
minimal disruption.
• Collaboration and Leadership:
o Lead cross-functional teams in the design, development, and deployment of
Appian solutions.
o Facilitate collaboration between stakeholders, developers, and IT operations
teams.
o Mentor and develop team members, enhancing their Appian capabilities.
• Continuous Improvement:
o Stay abreast of Appian product updates, industry trends, and emerging
technologies.
o Recommend and implement improvements to existing Appian solutions.
o Drive innovation by exploring new Appian modules and capabilities like
Appian AI (Email Classification, Document Classification and Extraction,
Prompt Builder), GenAI Capabilities via Plugins.

Skills and Qualifications:
• Technical Expertise:
o Extensive experience with Appian’s core platform and development tools.
o Proficiency in integration technologies (REST, SOAP, JWT).
o Knowledge on Cloud platforms like AWS, Azure services and integrations is
an added advantage.
o Proven experience with key technologies relevent to the Appian.
o integration solution including: SSO, SAML, SSL, LDAP, JDBC, ODBC, REST etc.
o Excellent knowledge of Enterprise Security and Architecture, middleware
and discovery technologies, database design schemas and data modeling.
o Excellent problem-solving and decision-making skills.
o Excellent communication and stakeholder management skills.
• Architectural Acumen:
o Strong ability to design scalable, high-performing Appian architectures.
o Experience with Appian application customization and configuration.
• Experience & Educational Background:
o A bachelor's or master's degree in computer science, Information
Technology, or related field.
o Required certifications: Appian Senior or Lead Developer Certification.
o At least 5+ years of experience in designing, developing and architecting via
Appian platform. Must have played architect role in end-to-end execution of
3-4 Appian projects.
o Exposure to scalable design patterns using Java, J2EE, Micro services-based
architecture.
• Other Preferred Skills
o Previous leadership role in an IT focused consulting services company
o Project Management experience
o Strong understanding of User Experience (UX) concepts as it relates to
applications.
o Certified in agile framework and associated scrum methodology.
o Low Code / No Code Development experience in other technologies like,
Mendix, Out Systems etc.

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Solution Design Lead (Contact Center) - 6 to 10 yrs - Bangalore/Pune/Chennai/Gurgaon

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About this Team:

In-house team focusing on development and customization of IVR applications for Financial Institutions and Banks

What you will be doing

• Should be able to understand business requirements and propose solutions basis compliance and security related needs.

• Ability to juggle multiple projects and priorities

• Defining the vision for the team’s product

• Creating a product road map based on this vision

• Overseeing all stages of project creation including design and development

• Monitoring and evaluating product progress at each stage of the process

• Participating in Scrum meetings and product sprints

• Strong in Documentation with experience of working in an Agile based delivery model.

What you bring

• 6 to 10years of relevant experience as Solution consultant for Contact Center Technologies like IVR, ACD, Workforce Management, Omnichannel, SIP trunk etc.

• Strong knowledge of Contact Center environment and related technologies.

• Experience in the designing, RFP response basis client requirement to propose contact center solutions (Cloud / hosted).

• Strong problem solving and troubleshooting skills and familiarity in monitoring and instrumentation tools.

• Hands-on experience in the implementation of ACDs, IVR,

What we offer you 

• An exciting opportunity be a part of World’s Leading FinTech Product MNC

• To be a part of vibrant team and to build up a career on core banking/payments domain

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities

• A broad range of professional education and personal development possibilities – FIS is your final career step!

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Job Description

Responsibilities

Good Understanding of Implementation experience of the Design Patterns.

5+ years of in-depth experience in Azure Cloud Services like App Service, Azure AD

In-depth knowledge in HTML, JavaScript, .NET Core, C#, and Rest APIExperience in Design and Implementation

•   Understand requirement and translate that to product features.

•   Develop Technical solution for complex business problems using 

    Cloud native technologies and cloud services.

•   Should be able to use design patterns to make the application reliable, scalable, and highly available.

•   Should be able to design Microservices and Serverless based architecture using cloud services and latest technologies stack like .NET or Node etc

•   Should work with client architect and define top notch solutions.

•   Should be comfortable in handling and designing applications using one cloud platform (AWS/Azure or PCF) end to end.

•   Should provide reference architecture for the application in scope.

•   Should work with vendors and work on integration of multiple systems.

•   Should drive the entire development team by defining and setting up  high coding standards and follow best practices and principles 

    aligning to the solution.

•   Should work with the Devops team an implement CI/CD architecture

•   Develop applications using Front end, middleware, and database related technologies.

•   Should participate in reviewing other project architecture for flaws and suggest solutions.

•   Should be hands in developing and implementing best practices and write smart piece of code.

The Role offers

•   An outstanding opportunity to re-imagine, redesign, and apply technology to add value to the business and operations.

•   An end-to-end project exposure across multiple technical stack and cloud platform

•   An individual who has passion to learn and adapt to new technologies quickly and scale to next level easily.

•   Exposure to multiple platforms and team and work with them collaboratively to get the technical solution implemented

•   High visibility, opportunity to interact with multiple groups within the organization, technology vendors and implementation partners.

Essential Skills

•   Total IT Experience – 16+ years

•   Can be from any technical programming background like .NET

•   7+ years of in-depth knowledge in C#, ASP.NET MVC, Webapi

•   3+ years of experience in .NET core, EF Core, Webapi core

•   3+ years of experience in RESTful Http services design

•   Should have exposure or hands on in designing API using RAML or  Open API Specification

•   4+ years of experience in developing Microservices using docker   container or similar containerized platform

•   

•   3-5 years in using Azure PaaS services not limited to storage, Queues, Database, security. It could be the following in Azure

•   Azure: Storage accounts(all types), App services, Web jobs, batch, Logic apps, ACR, ACS etc

•   Should be familiar or hands on in using Devops pipeline and 

    managing Code repository and released using Git/BitBucket

•   Good to have knowledge on designing SPA application using Angular 4/6/8 or REACT JS

•   5+ years of experience with SQL Server, Postgre SQL writing stored procedures, performance tuning and identifying deadlocks, transactions and data locking/blocking scenarios

Essential Qualification

•   MCA/equivalent master’s in computers is a must.

•   Any Architect level cloud certification is a must

•   TOGAF – will be a plus

Job Title: Technical ArchitectExperience Level: 8-10 yearsAppian Architect - Job Description:The Appian Architect is responsible for leading the design and implementation of enterprise-wide Appian solutions. This role requires a deep understanding of the Appian platform, including its core capabilities, data fabric, Appian AI, RPA etc. The architect will work closely with key business stakeholders, IT teams, and Appian developers to ensure that the Appian implementations align with business goals and IT standards, enhancing operational efficiencies and delivering exceptional value.Roles and Responsibilities:• Strategic Planning and Consultation:o Serve as the primary Appian strategy advisor to business and IT leadership.o Assess business requirements and translate them into effective Appian solutions.o Lead architectural discussions, influencing decisions regarding Appian implementations.o Evangelize the usage of reusable frameworks and artifacts, create knowledge/certification artifacts and evaluation criteria guide.• Design and Implementation:o Design scalable and sustainable Appian architectures, including integration with other enterprise systems.o Oversee the development and customization of Appian applications using Appian designer and other development tools.o Experience of performance compliant design, sustainable and solution architecture.o Leverage modern technologies such as cloud capabilities from various platforms to build efficient solutionso Implements features using native Appian’s out of the box capabilities and plugins, third party components.• Governance and Best Practices:o Develop and enforce Appian best practices and governance frameworks.o Ensure solutions are built for performance, reliability, and scalability.o Manage the Appian platform upgrade process, ensuring compatibility and minimal disruption.• Collaboration and Leadership:o Lead cross-functional teams in the design, development, and deployment of Appian solutions.o Facilitate collaboration between stakeholders, developers, and IT operations teams.o Mentor and develop team members, enhancing their Appian capabilities.• Continuous Improvement:o Stay abreast of Appian product updates, industry trends, and emerging technologies.o Recommend and implement improvements to existing Appian solutions.o Drive innovation by exploring new Appian modules and capabilities like Appian AI (Email Classification, Document Classification and Extraction, Prompt Builder), GenAI Capabilities via Plugins.Skills and Qualifications:• Technical Expertise:o Extensive experience with Appian’s core platform and development tools.o Proficiency in integration technologies (REST, SOAP, JWT).o Knowledge on Cloud platforms like AWS, Azure services and integrations is an added advantage.o Proven experience with key technologies relevent to the Appian.o integration solution including: SSO, SAML, SSL, LDAP, JDBC, ODBC, REST etc.o Excellent knowledge of Enterprise Security and Architecture, middleware and discovery technologies, database design schemas and data modeling.o Excellent problem-solving and decision-making skills.o Excellent communication and stakeholder management skills.• Architectural Acumen:o Strong ability to design scalable, high-performing Appian architectures.o Experience with Appian application customization and configuration.• Experience & Educational Background:o A bachelor's or master's degree in computer science, Information Technology, or related field.o Required certifications: Appian Senior or Lead Developer Certification.o At least 5+ years of experience in designing, developing and architecting via Appian platform. Must have played architect role in end-to-end execution of 3-4 Appian projects.o Exposure to scalable design patterns using Java, J2EE, Micro services-basedarchitecture

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Observability Architect

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About this team:

The Enterprise Monitoring Solutions team at FIS is responsible for providing monitoring and observability solutions that are geared towards prevention of incidents and reduction of MTTR. We work with various business units and technology teams across FIS to deliver end-to-end visibility into the performance, availability and health of our systems and services. We leverage cutting-edge technologies to build scalable and reliable solutions that enable detect problems proactively, faster troubleshooting, root cause analysis and incident resolution.

What you will be doing:

• Define and implement the observability strategy and roadmap for the enterprise, aligned with the business objectives and the IT architecture vision.
• Design and develop observability solutions using industry best practices and standards, such as OpenTelemetry, Prometheus, Grafana, Jaeger, Elastic, etc.
• Provide technical leadership and guidance to the observability engineers and developers, ensuring the quality and consistency of the observability solutions. This is while executing hands-on and having responsibility for delivery.
• Collaborate with the IT stakeholders, such as application owners, developers, operations, security, and governance teams, to understand their observability needs and requirements, and provide them with the appropriate solutions and tools.
• Evaluate and recommend new and emerging observability technologies and tools, and conduct proof of concepts and pilots to assess their feasibility and value.

What you bring:

• Around 10 years of experience in IT, 5 years of experience in observability, monitoring, or related domains.
• Deep expertise and hands-on experience in observability and monitoring technologies and tools, such as OpenTelemetry, Prometheus, Grafana, Jaeger, Dynatrace, New Relic etc.
• Strong knowledge and experience in cloud-based architecture, especially AWS, Azure, or GCP.
• Evaluate and recommend new and emerging observability technologies and tools, and conduct proof of concepts and pilots to assess their feasibility and value.
• Willing to work in 2pm to 11pm IST Shifts.

Added bonus if you have:

• AWS Solutions Architect certification or Azure Solutions Architect certification would be a definite plus.
• Exposure to financial services technologies and domain knowledge is a plus.
• Knowledge of FIS service and products

What we offer you:

• An exciting opportunity be a part of World’s Leading FinTech Product MNC
• To be a part of vibrant team and to build up a career on core banking/payments domain
• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A broad range of professional education and personal development possibilities – FIS is your final career step!

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Job Title: Data Architecture and warehouse specialist

Location : India
RESPONSIBILITIES
• Conduct business analysis to gather required BI system requirements.
• Translate business requirements into specifications that will be used to drive data store/ data warehouse/ data mart design and configuration.
• Use ETL tools to load data store(s)/ data warehouse(s)/ data mart(s).
• Develop Transition BI systems to the Operations & Support team.
• Provide support as required to ensure the availability and performance of enterprise data and BI environments for both external and internal users
• Ensure proper configuration management and change controls are implemented for the sphere of influence
• Provide technical assistance and cross training to other team members.
• Design and implement technology best practices, guidelines, and repeatable processes.
• Perform duties as assigned by the direct manager.
REQUIRED SKILLS
• Experience in implementing enterprise-scale reporting systems.
• Extensive use of SQL and RDBMS systems (DB2, Oracle, SQL Server, etc.)
• Extensive experience with data warehouse implementations.
• Strong knowledge of logical and physical data modeling concepts.
• Proficiency with Oracle Fusion Analytics warehouse, Power BI, OTBI
• Demonstrated ability with ETL tools.
• Effective communication skills.
• Critical thinking and attention to details.
• Proficient in English.
• ODI (Oracle Data Integrator), Informatica, SQL,PLSQL
QUALIFICATION REQUIREMENTS:
Requirement Minimum Recommended
Education Bachelor’s degree in Computer Science, any relevant discipline.
Experience 5-8 years of experience in implementing enterprise-scale reporting systems
Professional Certifications: Business Intelligence.

The Principal Engineer shall be able to lead and manage structural engineering projects for all type of buildings. This role involves overseeing the design, analysis, and implementation of complex structural systems, ensuring projects are delivered on time, within timelines, and to the highest standards of quality and safety aligning to project & codal requirements.  The Principal Engineer will also be responsible for mentoring Lead & Other engineers, fostering a collaborative team environment, and maintaining strong client relationships.

Key Responsibilities:

• Lead and manage structural engineering projects from inception to completion.
• Regular monitoring on project progress & deliverables. Identify potential risks, and implement mitigation strategies.
• Updating progress, completion plan & risks to superiors & project management team.
• Develop project plans, including timelines, budgets, and resource allocation.
• Ensure projects comply with relevant regulations, codes, and standards complying to performance & coordination requirements with other disciplines/services.
• Ensure all the deliverables aligned to BEP requirements & coordinated with all applicable services.
• Provide technical expertise and guidance in the design and analysis of structural systems.
• Oversee the preparation of detailed structural designs, drawings, and specifications.
• Conduct technical reviews and ensure the accuracy and quality of engineering deliverables.
• Stay updated with industry trends, technologies, and best practices.
• Mentor and develop fellow engineers, providing training and support as needed.
• Foster a collaborative and inclusive team environment.
• Promote a culture of continuous improvement and innovation within the team.
• Maintain and build strong relationships with clients, stakeholders, and contractors.
• Understand client needs and provide solutions that meet their requirements.
• Ensure client satisfaction and address any concerns or issues promptly.
• Ensure all projects adhere to health and safety regulations and company policies.
• Conduct regular site visits and inspections to ensure compliance.
• Implement and promote safe working practices within the team.

Qualifications:

• Bachelor's degree in civil or Structural Engineering (master's is preferred).
• Minimum of 8 years of experience in structural engineering, with a focus on project management. (Preferred Experience in a consultancy environment).
• Strong technical knowledge in structural systems and design principles.
• Excellent leadership, communication, and interpersonal skills.
• Experience with sustainable building practices and LEED certification.
• Strong Knowledge of local building codes and regulations. (Experience on International codes is added advantage)
• Proficiency in engineering software and tools (e.g., ETABS, Staad Pro, SAFE, AutoCAD, Revit, SAP2000, MS Office).
• Ability to work effectively in a fast-paced, dynamic environment.
• Strong problem-solving skills and attention to detail.

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Observability Architect (Lead Site Reliability Engineer)

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About this team:

The Enterprise Monitoring Solutions team at FIS is responsible for providing monitoring and observability solutions that are geared towards prevention of incidents and reduction of MTTR. We work with various business units and technology teams across FIS to deliver end-to-end visibility into the performance, availability and health of our systems and services. We leverage cutting-edge technologies to build scalable and reliable solutions that enable detect problems proactively, faster troubleshooting, root cause analysis and incident resolution.

What you will be doing:

• Define and implement the observability strategy and roadmap for the enterprise, aligned with the business objectives and the IT architecture vision.
• Design and develop observability solutions using industry best practices and standards, such as OpenTelemetry, Prometheus, Grafana, Jaeger, Elastic, etc.
• Provide technical leadership and guidance to the observability engineers and developers, ensuring the quality and consistency of the observability solutions. This is while executing hands-on and having responsibility for delivery.
• Collaborate with the IT stakeholders, such as application owners, developers, operations, security, and governance teams, to understand their observability needs and requirements, and provide them with the appropriate solutions and tools.
• Evaluate and recommend new and emerging observability technologies and tools, and conduct proof of concepts and pilots to assess their feasibility and value.

What you bring:

• Around 10 years of experience in IT, 5 years of experience in observability, monitoring, or related domains.
• Deep expertise and hands-on experience in observability and monitoring technologies and tools, such as OpenTelemetry, Prometheus, Grafana, Jaeger, Dynatrace, New Relic etc.
• Strong knowledge and experience in cloud-based architecture, especially AWS, Azure, or GCP.
• Evaluate and recommend new and emerging observability technologies and tools, and conduct proof of concepts and pilots to assess their feasibility and value.
• Willing to work in 2pm to 11pm IST Shifts.

Added bonus if you have:

• AWS Solutions Architect certification or Azure Solutions Architect certification would be a definite plus.
• Exposure to financial services technologies and domain knowledge is a plus.
• Knowledge of FIS service and products

What we offer you:

• An exciting opportunity be a part of World’s Leading FinTech Product MNC
• To be a part of vibrant team and to build up a career on core banking/payments domain
• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A broad range of professional education and personal development possibilities – FIS is your final career step!

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

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Solution Design Lead (Contact Center) - 6 to 10 yrs - Bangalore/Pune/Chennai/Gurgaon

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About this Team:

In-house team focusing on development and customization of IVR applications for Financial Institutions and Banks

What you will be doing

• Should be able to understand business requirements and propose solutions basis compliance and security related needs.

• Ability to juggle multiple projects and priorities

• Defining the vision for the team’s product

• Creating a product road map based on this vision

• Overseeing all stages of project creation including design and development

• Monitoring and evaluating product progress at each stage of the process

• Participating in Scrum meetings and product sprints

• Strong in Documentation with experience of working in an Agile based delivery model.

What you bring

• 5 to 12years of relevant experience as Solution consultant for Contact Center Technologies like IVR, ACD, Workforce Management, Omnichannel, SIP trunk etc.

• Strong knowledge of Contact Center environment and related technologies.

• Experience in the designing, RFP response basis client requirement to propose contact center solutions (Cloud / hosted).

• Strong problem solving and troubleshooting skills and familiarity in monitoring and instrumentation tools.

• Hands-on experience in the implementation of ACDs, IVR,

What we offer you 

• An exciting opportunity be a part of World’s Leading FinTech Product MNC

• To be a part of vibrant team and to build up a career on core banking/payments domain

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities

• A broad range of professional education and personal development possibilities – FIS is your final career step!

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass