Total 6 job vacancies by 42164 GEA Systems North America LLC

Responsibilities / Tasks

The Field Service Intern will work under direct supervision of lead technician in York to perform the following work:

• Assist with performing tasks to rebuild/repair compressors such as: Compressor tear down, inspection, assembly, miscellaneous machining, metal spraying, parts cleaning.

• Assist with basic tests of compressor bare block after rebuilding.

Travel with main field service technician to local customers to perform the following work:

• Assist with performing maintenance procedures and warranty work on Company’s product line at customer's location(s).

• Assist with troubleshooting and repairing basic electrical and mechanical problems on refrigeration systems at customer's location(s).

Your Profile / Qualifications

• Attending technical school or seeking certification in refrigeration or similar field preferred.

• High school diploma/GED required.

• Flexible schedule, travel-read.

• Strong time management and problem-solving skills.

• Excellent communication skills.

• Self-driven, PC proficient.

• Able to read P&IDs, schematics.

• Basic refrigeration knowledge is a plus.

• Entry-level compressor operation.

• Ability to travel 25% of the time.

• Ability to lift 75lbs (tools and machinery).

• Willingness for extended hours, varied environments.

Working at GEA Group has significant benefits:

• 11 Paid Holidays
• PTO - Paid Time Off
• Medical Plans
• Dental Insurance
• Vision Insurance
• Health Savings and Spending Accounts
• Tuition Reimbursement
• 401k with excellent employer match
• Wellness Incentive Program
• Employee Assistance Program

#engineeringforthebetter

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Responsibilities / Tasks

The Senior Customer Service Representative will support our Heating and Refrigeration Technologies division in North America. The role will be hybrid after the training period in which the schedule will be 2 days WFH and 3 days on-site. The duties of the Senior Customer Service Rep are listed as the following:

• ​Manage incoming customer requests, including parts clarification and request routing to the proper personnel (Includes Shared Inbox Customer Handling)
• Responds to customer inquiries in a timely and professional manner, to include acknowledgement of original inquiry within 4 hours and confirmation of inquiry within 24-hours. (email, phone, portal, etc.)
• Efficiently creates & communicates offers within ERP & online via customer portals
• Efficiently processes orders (within ERP & online via customer portals) as well returns/warranties
• Work with engineering to establish part/component identification
• Communicates with outside suppliers to obtain pricing, lead-times, etc.
• Enters customer information into online portals and initiates new customer account set up.
• Interface with the parts warehouse and/or GEA factories on internal purchase orders and deliveries, including expedited processing for urgent requests.
• Communicates with customers status changes for their orders that may impact expected and requested delivery dates as necessary.
• Works with other departments (purchasing, logistics, accounting, sales, etc.) in a timely and professional manner.
• Balances open tasks with other customer support priorities within the team or department when known.
• Other Part Sales department tasks and assignments as directed by department manager.

Your Profile / Qualifications

• Minimum Experience: 3+ years related experience in performing order processing and inside sales to demanding industrial customers.
• Aptitude to read CAD drawings, present offer to customer.
• Minimum education: High School Diploma or GED. Preferred is an associate business degree, related technical degree or commensurate experience in technical inside sales.
• Minimum Skills:  Excellent written and verbal communication skills, detail oriented and strong organizational skills, well-developed inter-personal skills. Basic knowledge of E-Commerce platforms.
• Ability to work individually or as a team.
•  Knowledge of the industrial refrigeration industry.
• Knowledge of accounting principles and basic business practices.
• Advanced knowledge in Microsoft Office Word and Excel.

GEA offers competitive pay and great benefits:

• 11 Paid Holidays
• PTO - Paid Time Off
• Medical Plans
• Dental Insurance
• Vision Insurance
• Health Savings and Spending Accounts
• Tuition Reimbursement
• 401k with excellent employer match
• Wellness Incentive Program
• Employee Assistance Program

#engineeringforthebetter

Did we spark your interest?
Then please click apply above to access our guided application process.

Responsibilities / Tasks

The Service Sales (Inside) is responsible for implementing and managing the sale of spare parts, repairs, field service, service projects, and service level agreements for service, as well as growing these areas of business. 

ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following. Other duties may be assigned.

• Effect sales of GEA Service Solutions – North America; represent the company in a professional manner.
• Actively promote the GEA business – to external customers and internal employees.
• Develop trusting relationships with key decision makers within the market.
• Travels to potential and existing clients for sales support/evaluation as needed.
• Actively prepare proposals for smaller scale projects (service projects) and large plant Service Level Agreements.
• Responsibility for order entry into ERP system, project management, execution, and invoicing.
• Assist with training Service Project Execution group for the above item.
• Maintain Service Projects on Hotlist and appropriate CRM database.
• Assist with large project Spare Parts orders – provide follow up and ensure the sale is executed.
• Participate in the negotiation of offers, quotations, and contracts (customer T&C’s).
• Obtain assistance from other groups (Sales, Engineering, Production, etc.) for more complicated applications.
• Manage service projects/service calls to ensure timely delivery of products/services while achieving budgetary goals. 
• Provide excellent customer service/support.
• Provides market feedback (competition, trends, etc.) to Solution Service.

Your Profile / Qualifications

Qualifications:

• Bachelor's degree in engineering, Food Science, Business, or related field preferred.
• 3-5 years of experience in Sales/Sales Support.
• Must be available to travel 15% of available working time.
• Must understand technical process and have a firm understanding of service capabilities​.
• Advantageous to have working knowledge of MS office products.

Preferred Qualifications:

• Must have the ability to learn current ERP system used for order entry/processing.
• Individual to be detailed oriented.
• Must possess good English language skills, both verbal and written.
• Possess good interpersonal skills and work well in a team setting, as well as independently as required.
• Inherent sense of urgency about making sales.
• Must be self-motivated.

Working at GEA Group has significant benefits:

• 11 Paid Holidays
• PTO - Paid Time Off
• Medical Plans
• Dental Insurance
• Vision Insurance
• Health Savings and Spending Accounts
• Tuition Reimbursement
• 401k with excellent employer match
• Wellness Incentive Program
• Employee Assistance Program

Did we spark your interest?
Then please click apply above to access our guided application process.

Responsibilities / Tasks

• Inspect, repair, test, and optimize / tune Powder Packaging Equipment and Freeze Drying Equipment
• Install, Mechanically and Electrically new Powder Packaging Equipment and Freeze Drying Equipment
• Troubleshoot mechanical issues and problems in order to repair Powder Packaging Equipment and Freeze Drying Equipment
• Troubleshoot PLC, HMI, Vision Systems, Communication issues and problems in order to repair Powder Packaging Machinery.
• Write clear and thorough inspection reports and field service reports for internal and external use.
• Recommend available upgrades and optimizations on Powder Packaging Machinery and Freeze Drying Equipment
• Install upgrades both mechanical, automation, and combination upgrades independently and/or in a team setting.
• Provide accurate estimates of labor times to complete service visits / rebuilds, and installations, commissioning, and training for new equipment and retrofits.
• Provide technical training to customers for proper operation, preventive maintenance, scheduled maintenance, and emergency / breakdown troubleshooting and service.
• Assist the CoC with development of new products and upgrades.
• Initiate recommendations for improved tools, procedures, etc for the service operations.
• Provide support to internal stakeholders with questions regarding parts requests, quoting, selling upgrades, etc.
• Travel within North America, USA and Canada majority of the time, but also ability to travel internationally for training and service interventions.
• Detail oriented.
• Valid driver’s license.
• Travel up to 80%.

Your Profile / Qualifications

• Automated Packing Machinery and / or Automation / Controls Certificate or equivalent.
• 10+ years of hands on experience in a packaging equipment installation, service, repair, troubleshooting and Automation and Controls position.
• Experience writing and modifying PLC code in Rockwell as well as creating and modifying HMI screens.
• Proficient with hand tools for the installation, maintenance, and repair of automated powder packaging equipment.
• Troubleshooting mechanical and electrical systems.
• Experience wiring 3 phase motors, 120vac power / communication, and 24vdc communication.
• Experience with wiring and troubleshooting network communication such as Ethernet, Device Net, etc
• Fluent in English both verbally and written.
• Strong automation and mechanical background required.
• Ability to read and understand instruction manuals, assembly drawings, PLC and HMI code, troubleshoot software, electrical, and mechanical problems.
• Self-starter / works with little direction or instruction.
• Ability to work in groups, and independently.
• Proficient with Microsoft products including Word, Excel, Outlook, etc.
• Ability read electrical and pneumatic schematics.

Did we spark your interest?
Then please click apply above to access our guided application process.

Responsibilities / Tasks

• Actively seek opportunities for business growth via the current route to market.
• Develop trusting relationships with key decision makers within the market.
• Travels to potential and existing clients for sales support/evaluation as needed.
• Positively effect the sales performance of GEA Service – North America while representing the company in a professional manner.
• Actively promote the GEA CREATE organizational concept – to external customers and internal employees.
• Actively prepare proposals for smaller scale projects (service projects) including rebuilding service and field service visits.
• Occasional responsibility for order entry into ERP system, project management, execution, and invoicing
• Maintain potential Service Orders on Hotlist and appropriate CRM database
• Participate in the negotiation of offers, quotations, and contracts (customer T&C’s)
• Provides market feedback (competition, trends, etc.) to Director of Service
• Assists customer/user in plant system problem solving. 
• Participate in the preparation of annual service departmental budget and capital appropriation.
• Interfaces with vendors, customers/users on situations requiring supervisory decision making.
• Apprises management of trends in equipment performance or reliability and solutions to warranty situations.
• Reviews time sheets, service tickets, and expense reports prior to submitting to York, PA.
• Initiates and manages service orders and service agreements.
• Manage schedule of service work.
• Provide training, coaching, development, and motivation. 
• Identify areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities. 
• Aids in the collection of delinquent accounts.
• Supervises rebuild technicians.
• Reviews inspection reports and compressor modification sheets.
• Assists in compressor research and development.
• Assists customer/user in problem solving via phone conversations.
• Performs other duties as assigned. 

Your Profile / Qualifications

• Bachelor’s Degree in engineering or other related field. 
• At least three years of experience in industrial refrigeration. 
• At least three years of experience in sales and business development.
• At least five years of leadership experience. 
• Experience with remote field service management strongly considered.
• Excellent written and verbal communication skills.
• Well-developed interpersonal skills.
• Detail orientated.
• Good managerial and supervisory abilities.
• Strong organizational skills.
• Strategically minded.

Did we spark your interest?
Then please click apply above to access our guided application process.

Responsibilities / Tasks

• Schedules and maintains field service schedule for his/her assigned branch
• Prepares accurate cost estimates and proposals for field service work, labor and/or parts.
• Manages SLA contracts for his/her assigned branch.
• Manages service calls, and SLA contracts in ERP system, from set up, scheduling, maintenance, and invoicing.
• Orders parts, and coordinates delivery to align with service visits.
• Collaborates with internal and external customers, various CoC’s, and BU’s, as necessary.
• Approves field service staff timesheets in ERP / FSM system.
• Ensures field service and audit reports are completed and filed in proper location.
• Communicates to field service staff upcoming visits, expectation on days, times, work to be performed, etc, prior to field service staff travelling to site.
• Detail oriented.
• Valid driver’s license.
• Ability to travel overseas, valid passport.
• Travel up to 20%.

Your Profile / Qualifications

• Business / Management and/or Engineering, and/or accounting Degree, or equivalent work experience.
• 2+ years of experience in a role of coordination of service work.  Scheduling, estimating, invoicing / billing, etc.
• Fluent in English both verbally and written.
• Strong communication skills written and verbal.
• Self-starter / works with little direction or instruction.
• Ability to work in groups, and independently.
• Proficient with Microsoft products including Word, Excel, Outlook, etc.
• Ability to communicate in multiple languages a plus.
• Highly organized and flexible with changing schedules.

Did we spark your interest?
Then please click apply above to access our guided application process.