Total 3 job vacancies by 42164 GEA Systems North America LLC

Responsibilities / Tasks

The Field Service Intern will work under direct supervision of lead technician in York to perform the following work:

• Assist with performing tasks to rebuild/repair compressors such as: Compressor tear down, inspection, assembly, miscellaneous machining, metal spraying, parts cleaning.

• Assist with basic tests of compressor bare block after rebuilding.

Travel with main field service technician to local customers to perform the following work:

• Assist with performing maintenance procedures and warranty work on Company’s product line at customer's location(s).

• Assist with troubleshooting and repairing basic electrical and mechanical problems on refrigeration systems at customer's location(s).

Your Profile / Qualifications

• Attending technical school or seeking certification in refrigeration or similar field preferred.

• High school diploma/GED required.

• Flexible schedule, travel-read.

• Strong time management and problem-solving skills.

• Excellent communication skills.

• Self-driven, PC proficient.

• Able to read P&IDs, schematics.

• Basic refrigeration knowledge is a plus.

• Entry-level compressor operation.

• Ability to travel 25% of the time.

• Ability to lift 75lbs (tools and machinery).

• Willingness for extended hours, varied environments.

Working at GEA Group has significant benefits:

• 11 Paid Holidays
• PTO - Paid Time Off
• Medical Plans
• Dental Insurance
• Vision Insurance
• Health Savings and Spending Accounts
• Tuition Reimbursement
• 401k with excellent employer match
• Wellness Incentive Program
• Employee Assistance Program

#engineeringforthebetter

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Then please click apply above to access our guided application process.

Responsibilities / Tasks

The Senior Customer Service Representative will support our Heating and Refrigeration Technologies division in North America. The role will be hybrid after the training period in which the schedule will be 2 days WFH and 3 days on-site. The duties of the Senior Customer Service Rep are listed as the following:

• ​Manage incoming customer requests, including parts clarification and request routing to the proper personnel (Includes Shared Inbox Customer Handling)
• Responds to customer inquiries in a timely and professional manner, to include acknowledgement of original inquiry within 4 hours and confirmation of inquiry within 24-hours. (email, phone, portal, etc.)
• Efficiently creates & communicates offers within ERP & online via customer portals
• Efficiently processes orders (within ERP & online via customer portals) as well returns/warranties
• Work with engineering to establish part/component identification
• Communicates with outside suppliers to obtain pricing, lead-times, etc.
• Enters customer information into online portals and initiates new customer account set up.
• Interface with the parts warehouse and/or GEA factories on internal purchase orders and deliveries, including expedited processing for urgent requests.
• Communicates with customers status changes for their orders that may impact expected and requested delivery dates as necessary.
• Works with other departments (purchasing, logistics, accounting, sales, etc.) in a timely and professional manner.
• Balances open tasks with other customer support priorities within the team or department when known.
• Other Part Sales department tasks and assignments as directed by department manager.

Your Profile / Qualifications

• Minimum Experience: 3+ years related experience in performing order processing and inside sales to demanding industrial customers.
• Aptitude to read CAD drawings, present offer to customer.
• Minimum education: High School Diploma or GED. Preferred is an associate business degree, related technical degree or commensurate experience in technical inside sales.
• Minimum Skills:  Excellent written and verbal communication skills, detail oriented and strong organizational skills, well-developed inter-personal skills. Basic knowledge of E-Commerce platforms.
• Ability to work individually or as a team.
•  Knowledge of the industrial refrigeration industry.
• Knowledge of accounting principles and basic business practices.
• Advanced knowledge in Microsoft Office Word and Excel.

GEA offers competitive pay and great benefits:

• 11 Paid Holidays
• PTO - Paid Time Off
• Medical Plans
• Dental Insurance
• Vision Insurance
• Health Savings and Spending Accounts
• Tuition Reimbursement
• 401k with excellent employer match
• Wellness Incentive Program
• Employee Assistance Program

#engineeringforthebetter

Did we spark your interest?
Then please click apply above to access our guided application process.

Responsibilities / Tasks

The Service Sales (Inside) is responsible for implementing and managing the sale of spare parts, repairs, field service, service projects, and service level agreements for service, as well as growing these areas of business. 

ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following. Other duties may be assigned.

• Effect sales of GEA Service Solutions – North America; represent the company in a professional manner.
• Actively promote the GEA business – to external customers and internal employees.
• Develop trusting relationships with key decision makers within the market.
• Travels to potential and existing clients for sales support/evaluation as needed.
• Actively prepare proposals for smaller scale projects (service projects) and large plant Service Level Agreements.
• Responsibility for order entry into ERP system, project management, execution, and invoicing.
• Assist with training Service Project Execution group for the above item.
• Maintain Service Projects on Hotlist and appropriate CRM database.
• Assist with large project Spare Parts orders – provide follow up and ensure the sale is executed.
• Participate in the negotiation of offers, quotations, and contracts (customer T&C’s).
• Obtain assistance from other groups (Sales, Engineering, Production, etc.) for more complicated applications.
• Manage service projects/service calls to ensure timely delivery of products/services while achieving budgetary goals. 
• Provide excellent customer service/support.
• Provides market feedback (competition, trends, etc.) to Solution Service.

Your Profile / Qualifications

Qualifications:

• Bachelor's degree in engineering, Food Science, Business, or related field preferred.
• 3-5 years of experience in Sales/Sales Support.
• Must be available to travel 15% of available working time.
• Must understand technical process and have a firm understanding of service capabilities​.
• Advantageous to have working knowledge of MS office products.

Preferred Qualifications:

• Must have the ability to learn current ERP system used for order entry/processing.
• Individual to be detailed oriented.
• Must possess good English language skills, both verbal and written.
• Possess good interpersonal skills and work well in a team setting, as well as independently as required.
• Inherent sense of urgency about making sales.
• Must be self-motivated.

Working at GEA Group has significant benefits:

• 11 Paid Holidays
• PTO - Paid Time Off
• Medical Plans
• Dental Insurance
• Vision Insurance
• Health Savings and Spending Accounts
• Tuition Reimbursement
• 401k with excellent employer match
• Wellness Incentive Program
• Employee Assistance Program

Did we spark your interest?
Then please click apply above to access our guided application process.