Command Center Operations Support Specialist
The Opportunity:
When an organization has multiple moving parts in its processes, it can be difficult to critically examine them. To be more efficient and effective, it needs an operations specialist to learn its business processes and operations end-to-end and provide ways to change for the better. That’s why we need you, an operations support specialist who will help support the day-to-day operations as well as analyze every aspect of the customer’s operations, provide this data, and give the customer the path to improve their process.
As a Command Center Operations Support Specialist on our team, you'll coordinate and provide support to the scheduling lead, offering oversight to identify areas for improvement. You will collaborate with various workstreams to understand their data needs and work closely with the data analytics team on insightful analysis related to scheduling data. Your responsibilities include facilitating workshops and effectively communicating research findings and illustrative analyses to establish understanding and agreement from key decision-makers.
Your role extends to advising on the use of business process reengineering, design thinking and continuous process improvement. You will provide clients with recommendations, ensuring a solid grasp of the quantitative or qualitative results they can expect. This position offers a unique opportunity to broaden your experience in community care scheduling operations, allowing you to make a significant impact with your expertise in process improvement.
Join us. The world can't wait.
You Have:
Experience identifying and implementing data-informed process improvements
Experience providing analytical and operational support through data-driven insights
Experience working with cross-functional teams and client organizations
Ability to obtain and maintain a Public Trust or Suitability/Fitness determination based on client requirements
- Bachelor's degree and 4+ years of experience working with healthcare scheduling or IT system operations or 6+ years of experience working with healthcare scheduling or IT system operations in lieu of a degree
Nice If You Have:
Experience in a clinical environment and managing provider scheduling
Experience with insurance referral process and medical terminology
Experience standing up short-term, focused teams to solve a specific issue
Knowledge of military and veteran healthcare systems
Ability to drive change across organizational boundaries
Vetting:
Applicants selected will be subject to a government investigation and may need to meet eligibility requirements of the U.S. government client.
Create Your Career:
Grow With Us
Your growth matters to us—that’s why we offer a variety of ways for you to develop your career. With professional and leadership development opportunities like upskilling programs, tuition reimbursement, mentoring, and firm-sponsored networking, you can chart a unique and fulfilling career path on your own terms.
A Place Where You Belong
Diverse perspectives cultivate collective ingenuity. Booz Allen’s culture of respect, equity, and opportunity means that, here, you are free to bring your whole self to work. With an array of business resource groups and other opportunities for connection, you’ll build your community in no time.
Support Your Well-Being
Our comprehensive benefits package includes wellness programs with HSA contributions, paid holidays, paid parental leave, a generous 401(k) match, and more. With these benefits, plus the option for flexible schedules and remote and hybrid locations, we’ll support you as you pursue a balanced, fulfilling life—at work and at home.
Your Candidate Journey
At Booz Allen, we know our people are what propel us forward, and we value relationships most of all. Here, we’ve compiled a list of resources so you’ll know what to expect as we forge a connection with you during your journey as a candidate with us.
Compensation
At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.
Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $52,200.00 to $119,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees. This posting will close within 90 days from the Posting Date.
Work Model
Our people-first culture prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely.
- If this position is listed as remote or hybrid, you’ll periodically work from a Booz Allen or client site facility.
- If this position is listed as onsite, you’ll work with colleagues and clients in person, as needed for the specific role.
EEO Commitment
We’re an equal employment opportunity/affirmative action employer that empowers our people to fearlessly drive change – no matter their race, color, ethnicity, religion, sex (including pregnancy, childbirth, lactation, or related medical conditions), national origin, ancestry, age, marital status, sexual orientation, gender identity and expression, disability, veteran status, military or uniformed service member status, genetic information, or any other status protected by applicable federal, state, local, or international law.
