Total 22 job vacancies by 94-1687665 Bank of America, National Association

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:
This job is responsible for providing resolution of multi-product fraud related client requests by answering calls, chats, or emails in an inbound contact center. Key responsibilities include working in an environment that requires accuracy, using logic, multi-tasking, toggling between systems, and communicating resolutions while delivering a great client experience. Job expectations include providing seamless service delivery to answer client questions, resolving problems, performing account maintenance, and looking for opportunities to deepen relationships through digital solutions.

Responsibilities:

• Identifies client needs and recommends solutions when fraud has been identified
• Records data captured during client interactions accurately
• Identifies and escalates through appropriate channels for items requiring risk review, exception handling, or further analysis
• Reads frequent updates and learning materials, often while on the call, and implements into conversations with speed and accuracy
• Complies with industry regulations, bank procedures, integrity levels of the department's system and financial controls

Skills:

• Conflict Management
• Customer and Client Focus
• Decision Making
• Fraud Management
• Oral Communications
• Active Listening
• Attention to Detail
• Data Collection and Entry
• Issue Management
• Problem Solving
• Adaptability
• Collaboration
• Critical Thinking
• Influence

Minimum Education Requirement: Null

Shift:

Hours Per Week: 

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:

This job is responsible for providing a positive client experience that leads to improved client satisfaction. Key responsibilities include processing transactions accurately and efficiently in a challenging environment while simultaneously introducing products and services that meet the client needs. Job expectations include ensuring clients are quickly connected to the appropriate teammate in order to meet the needs and execute against the Life Priorities Strategy and educating clients on conducting simple transactions through self-service technologies.

Responsibilities:

• Executes the bank's risk culture and strives for operational excellence

• Drives the client experience

• Grows business knowledge and network by partnering with experts in small business, lending, and investments

Required Qualifications:

• Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client.

• Collaborates effectively to get things done, building and nurturing strong relationships.

• Displays passion, commitment and drive to deliver an experience that improves our clients’ financial lives.

• Communicates effectively and confidently, and is comfortable engaging all clients.

• Has the ability to learn and adapt to new information and technology platforms.

• Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.

• Is comfortable asking clients about their financial goals and introducing services and products that will meet their needs.

• Has a minimum six months of client service experience in financial services, retail sales or another results-driven environment.

• Has a minimum of six months of experience offering solutions and services based on the client’s needs.

• In lieu of six months of client service experience, has previously completed the Bank of America financial center internship program.

• Can be flexible to work weekends and/or extended hours as needed.

Desired Qualifications:

• Experience in financial services and knowledge of financial services industry, products and solutions.

• Six months of cash handling experience.

• Experience working in an environment with individual and team goals where goals were routinely met or exceeded.

Skills:

• Active Listening

• Adaptability

• Attention to Detail

• Collaboration

• Customer and Client Focus

• Client Experience Branding

• Client Solutions Advisory

• Referral Identification

• Relationship Building

• Conflict Management

• Account Management

• Business Development

• Business Acumen

• Critical Thinking

• Emotional Intelligence

Shift:

Hours Per Week: 

Job Description:

Role:  Assistant Vice President | Strategic Coordination and Implementation | Business Analyst

BACKGROUND

Global Risk Management (GRM) leads bank-wide initiatives for management of all aspects of risk, including strategic, market, credit, compliance, liquidity, operational, model and reputational risk matters to support sustainable, profitable corporate growth.

In a data driven economy, strategic data asset management is foundational to add to the enterprise value. Within GRM, we have established the Data Strategy & Management (DSM) function. A key pillar of this function is a growing Strategic Coordination and Implementation (SCI) team.

Under DSM Executive’s leadership, the SCI team will develop a holistic vision on how best to structure data sourcing and data quality control strategy for GRM so it can unlock business value. This role provides you with a broad platform to build partnerships with business and risk counterparts, a vantage point to explore end-to-end data ecosystems and technologies, and ability to co-develop data solutions for GRM that drive the greatest value across the organization.

ROLE DESCRIPTION
This role will collaborate with the GRM Data Stewards, Data Users, and Data Owners to understand their business processes and data needs to develop business requirements for their strategic data initiatives.  You will also engage with the Front-Office Data Strategy Executives and Data Stewards as well as Technology teams to understand GRM and Front Office process, technology and data connections, perform analysis to help devise solutions, and articulate them in the business requirements documents.
You will translate business needs into systems solutions:
• Consult with data stewards, process owners, subject matter experts, technical experts, end users and other stakeholders to gather information about the current and target state business process, data attributes and data sources, control features, interfaces with other systems required
• Determine points-of-failure at the hand-off points across systems and functions and build requirements for appropriate controls
• Work with the GRM and Front-Office stakeholders and to understand current pain points, and assist with root cause analysis on data quality issues to provide strategic solutions
• Understand and drive adoption of authorized data sources
• Analyze information gathered from multiple sources, reconcile conflicts, segment high-level information into details, and abstract up from low-level information to a general understanding of business requirements
• Elaborate the stated requirements to sufficient level of detail that accurately define the business need within the specified solution scope
• Validate that requirements meet the business need
• Document business, task, and workflow processes using industry standard methods including business process descriptions, use cases, scenarios, diagrams, flow charts, etc., ensuring that these deliverables can be used to design a solution to the stated business problem
• Assesses solutions to confirm that the business goals are met and requirements are satisfied, including defining acceptance criteria and monitoring implementation
• Confirm that stakeholders have a shared understanding of requirements; manage conflicts and issues to resolution. Obtain needed approval of solution requirements. Ensure that stakeholders have access to business analysis work products
• Communicate plans, progress and risks appropriately to the stakeholders and sponsors
• Review technical solution designs from a business point of view and recommend alternatives
• Serve as a liaison and resource to the Data Stewards, project managers, developers, and other project team members throughout each phase of the process to help clarify and/or resolve issues related to requirement, design, testing and acceptance specifications
• Assist in project scoping and planning, and work with the stakeholders to define acceptance tests

YOUR IMPACT
• Serve as subject matter expert – build deep knowledge of a data domain and supporting systems and data governance
• Drive quality and consistency – develop standardized templates, tools, design practices to promote high quality deliverables and consistent practices across GRM lines-of-business
• Drive data quality in systems design – create data flow and system activity diagrams, and write specifications for data and technology enable business processes along with the requirements for robust data quality controls
• Drive innovation – solve complex data-related problems for GRM process owners using a variety of technical and analytical skills
• Own your project – manage and monitor project execution – from requirements to testing and production – working with all the stakeholders across GRM, Business and Technology

Shift:

Hours Per Week: 

Job Description:

Role:  Assistant Vice President | Strategic Coordination and Implementation | Business Analyst

BACKGROUND

Global Risk Management (GRM) leads bank-wide initiatives for management of all aspects of risk, including strategic, market, credit, compliance, liquidity, operational, model and reputational risk matters to support sustainable, profitable corporate growth.

In a data driven economy, strategic data asset management is foundational to add to the enterprise value. Within GRM, we have established the Data Strategy & Management (DSM) function. A key pillar of this function is a growing Strategic Coordination and Implementation (SCI) team.

Under DSM Executive’s leadership, the SCI team will develop a holistic vision on how best to structure data sourcing and data quality control strategy for GRM so it can unlock business value. This role provides you with a broad platform to build partnerships with business and risk counterparts, a vantage point to explore end-to-end data ecosystems and technologies, and ability to co-develop data solutions for GRM that drive the greatest value across the organization.

ROLE DESCRIPTION
This role will collaborate with the GRM Data Stewards, Data Users, and Data Owners to understand their business processes and data needs to develop business requirements for their strategic data initiatives.  You will also engage with the Front-Office Data Strategy Executives and Data Stewards as well as Technology teams to understand GRM and Front Office process, technology and data connections, perform analysis to help devise solutions, and articulate them in the business requirements documents.
You will translate business needs into systems solutions:
• Consult with data stewards, process owners, subject matter experts, technical experts, end users and other stakeholders to gather information about the current and target state business process, data attributes and data sources, control features, interfaces with other systems required
• Determine points-of-failure at the hand-off points across systems and functions and build requirements for appropriate controls
• Work with the GRM and Front-Office stakeholders and to understand current pain points, and assist with root cause analysis on data quality issues to provide strategic solutions
• Understand and drive adoption of authorized data sources
• Analyze information gathered from multiple sources, reconcile conflicts, segment high-level information into details, and abstract up from low-level information to a general understanding of business requirements
• Elaborate the stated requirements to sufficient level of detail that accurately define the business need within the specified solution scope
• Validate that requirements meet the business need
• Document business, task, and workflow processes using industry standard methods including business process descriptions, use cases, scenarios, diagrams, flow charts, etc., ensuring that these deliverables can be used to design a solution to the stated business problem
• Assesses solutions to confirm that the business goals are met and requirements are satisfied, including defining acceptance criteria and monitoring implementation
• Confirm that stakeholders have a shared understanding of requirements; manage conflicts and issues to resolution. Obtain needed approval of solution requirements. Ensure that stakeholders have access to business analysis work products
• Communicate plans, progress and risks appropriately to the stakeholders and sponsors
• Review technical solution designs from a business point of view and recommend alternatives
• Serve as a liaison and resource to the Data Stewards, project managers, developers, and other project team members throughout each phase of the process to help clarify and/or resolve issues related to requirement, design, testing and acceptance specifications
• Assist in project scoping and planning, and work with the stakeholders to define acceptance tests

YOUR IMPACT
• Serve as subject matter expert – build deep knowledge of a data domain and supporting systems and data governance
• Drive quality and consistency – develop standardized templates, tools, design practices to promote high quality deliverables and consistent practices across GRM lines-of-business
• Drive data quality in systems design – create data flow and system activity diagrams, and write specifications for data and technology enable business processes along with the requirements for robust data quality controls
• Drive innovation – solve complex data-related problems for GRM process owners using a variety of technical and analytical skills
• Own your project – manage and monitor project execution – from requirements to testing and production – working with all the stakeholders across GRM, Business and Technology

SKILLS FOR SUCCESS

Technical Expertise.  Demonstrates the application of innovative technical solutions to solving complex data intensive challenges 
• Demonstrated Data Analyst or Business Analyst skillset – knowledge and application of technical writing techniques for business requirement and functional requirement documents
• Has or develops a depth of product understanding, including the ability to conceptualize solutions and employ a structured framework to evaluate features to drive definitive and strategic product decisions
• Skilled in fact-finding and data collection
• Experience in systems analysis, process analysis, flow charts documentation, software programming
• Strong understanding of databases and data structures
• Deep understanding of data modeling and data mapping
• Understanding of business process modeling, data provisioning modeling, and entity relationship modeling
• Comfortable with the application of digital technology and inclusion of controls as part of application design

Execution Expertise.  Ability to drive execution through disciplined oversight
• Ability to interpret and evaluate client informational needs and to develop business requirements documents
• Strong verbal and written communication skills
• Resourceful and knows how to cultivate relationships
• Ability to work with a variety of different stakeholders and cross-functional teams
• Strong organizational and critical thinking skills
• Ability to lead and facilitate meetings and groups
• Strong attention to detail and precision
• Demonstrates an ability to set objectives and organize work appropriately to meet and exceed goals

BASIC QUALIFICATIONS
• Bachelors or Masters in computer science, system analysis or related field
• Strong process/systems analysis, design and documentation
• Strong analytical, critical thinking, and problem-solving skills
• Ability to monitor tight deadlines and adapt to unexpected requirement changes
• Strong written and verbal communication skills and ability to lead discussions with counterparts
• Self-motivated with an ability to work on one’s own with a strong sense of ownership and accountability in high-pressure situations

PREFERRED QUALIFICATIONS
• Familiarity with one of the following areas – Trading, Consumer Banking, Wealth Management, Transaction Banking, Compliance Surveillance
• Understanding or experience of programming in SQL, C/C++, Java
• Familiarity with databases, such as Oracle, Hadoop, etc
• Experience developing business /  technical requirements for data projects

Shift:

Hours Per Week: 

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:

Provides overall leadership to the sales support team servicing multiple market level client teams. Leads day-to-day administrative and operational support as key member of the market leadership team, and acts as liaison with various business partners to ensure client and associate satisfaction. Manages a team of 15 or more associates in multiple locations, states, and/or markets. Reports to the Regional Sales Performance and Support Executive. Key Accountabilities include:

1) Manages Sales, Client Experience and Operational support activities provided by Commercial Support Specialists (CSS). Includes managing and overseeing day-to-day Advisory Excellence activities/routines; client deepening and prospecting support, data integrity, contact strategy, preparation of client team meeting agendas and communication of Advisory Excellence-related events and follow-up activities. 2) Manages day-to-day administrative and business support activities provided by Administrative Assistants (AA). Includes management and oversight of day-to-day operational business support activities; routine office management activities as well as more complex duties including employee and client meetings and events, entertainment and expense reporting and premises projects. 3) Responsible for operational risk, audit, and compliance requirements. 4) Liaisons with key partners and is responsible for continuous process improvement to ensure optimal effectiveness.

Managerial Responsibilities:

This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Diversity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company D&I goals.
• Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.
• Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.
• Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.
• People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance.
• Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.
• Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.
• Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.

Skills:

• Executive Presence
• Inclusive Leadership
• Influence
• Relationship Building
• Risk Management
• Decision Making
• Hiring and Onboarding
• Issue Management
• Performance Management
• Sales Performance Management
• Business Acumen
• Business Analytics
• Business Development
• Business Process Analysis
• Customer Experience Improvement

Required Skills:

• 5-10 years of successful management and leadership experience in leading a team enabling sales activities
• Strong ability to coach, motivate and develop team
• Influence management, relationship-building and conflict resolution skills
• Demonstrates solid business acumen and data analytic abilities in support of sales activities
• Strong written and verbal communication

Desired:

• Knowledge of Global Commercial Banking businesses and Advisory Excellence
• Sales experience
• Analytical abilities
• Bachelor’s degree or equivalent work experience acceptable

Shift:

Hours Per Week: 

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:
This role is responsible for providing a positive customer experience that leads to improved client satisfaction. The role processes transactions accurately and efficiently in a fast-paced environment while simultaneously introducing products and services that meet the customers needs. This role ensures customers are quickly connected to the appropriate teammate in order to meet their needs and execute against the Life Priorities Strategy. This role is also responsible for educating customers on how to conduct simple transactions through self-service technologies.

A Client Service Representative (responsibilites):
• Executes the bank's risk culture and strives for operational excellence
• Drives the client experience
• Grows business knowledge and network by partnering with experts in small business, lending and investments

You’re a person who (required skills):
• Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client.
• Collaborates effectively to get things done, building and nurturing strong relationships.
• Displays passion, commitment and drive to deliver an experience that improves our clients’ financial lives.
• Communicates effectively and confidently, and is comfortable engaging all clients.
• Has the ability to learn and adapt to new information and technology platforms.
• Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.
• Is comfortable asking clients about their financial goals and introducing services and products that will meet their needs.
• Has a minimum six months of client service experience in financial services, retail sales or another results-driven environment.
• Has a minimum of six months of experience offering solutions and services based on the client’s needs.
• In lieu of six months of client service experience, has previously completed the Bank of America financial center internship program.
• Can be flexible to work weekends and/or extended hours as needed.

You’ll be more prepared if you have (desired skills):
• Experience in financial services and knowledge of financial services industry, products and solutions.
• Six months of cash handling experience.
• Experience working in an environment with individual and team goals where goals were routinely met or exceeded

Skills Used in this Role:
• Customer Service
• Risk Management
• Consumer Products and Solutions
• Cash Management
• Demonstrating Technology
• Overcoming Objections
• Active Listening
• Learning Agility
• Problem Solving

Shift:

Hours Per Week: 

Job Description:

ABOUT US:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.  Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

JOB DESCRIPTION:
This job is responsible for conducting routine analysis, research, and investigations in diversified compliance operations aligned to the bank’s Financial Crimes Enterprise Policy and the Financial Crimes Global Standard. Key responsibilities include executing against regulatory requirements and economic sanctions compliance practices, understanding and anticipating inherent risks to the business, and building and maintaining business relationships.

This position is a call center role.

Schedule subject to change due to Daylight Savings from 8-5pm to 7-4pm

Responsibilities:

• Delivers and maintains a commitment to high customer service excellence utilizing relationship-building and problem-resolution skills in a call center environment.
• Exceeds monthly efficiency objectives and maintains high call quality standards. Required to navigate and use various internal systems to research, review, update and confirm customer profile details during conversation (inbound or outbound calls) with customer.
• Ensures complete and efficient customer interactions by taking ownership to proactively identify opportunities to enhance customer experience.
• Interprets and analyzes information gathered from numerous applications and third party sources and identifies issues that prompt further inquiry
• Identifies and analyzes problems related to product lines or functions and develops and implements process improvements to address and resolve issues
• Ensures quality service and effective and efficient operations support for the assigned area's internal business partners and external clients
• Performs day-to-day activities aligned to the team's common goals, strategy, and metrics and works on improving capabilities through learning and development
• Supports special projects that represent significant risk exposure and identifies and escalates risks accordingly with a sense of urgency

Desired Skills:

Data Collection and Entry
Data Quality Management
Adaptability
Interpret Relevant Laws, Rules, and Regulations
Research Analysis
Collaboration
Decision Making
Problem Solving
Quality Assurance

Innovative Thinking
Prioritization

Adapt to change

Required Skills:

Minimum of 1 year customer service experience in call center environment, preferably in the Banking/Financial industry.

Ability to tactfully handle customer concerns.

Ability to work within the operating hours and days for this position as outlined in the posted job requisition as well as overtime as needed.

Excellent verbal and interpersonal communication skills.

Critical and Analytical Thinking.

Shift:

Hours Per Week: 

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:
This job is responsible for standard transaction processing, reconciliation, and resolution of research requests supporting the wealth management business. Key responsibilities include providing quality service and effective and efficient operations support for internal business partners and/or external clients. Job expectations include operating with some independence and referring more complex issues and escalations to the team lead or manager.

Responsibilities:

• Performs standard transaction processing and reconciliation according to the established guidelines and procedures
• Responds to client inquiries through numerous channels to support operational efficiency and quality client service
• Performs basic research, follow-ups, and resolution of routine research requests
• Identifies potential issues in daily operational tasks and escalates risk concerns, as appropriate
• Provides general operational support including handling inbound calls, mail sorting, and mail distribution

Skills:

• Business Operations Management
• Customer Service Management
• Prioritization
• Reporting
• Trade Operations Management
• Data Collection and Entry
• Data and Trend Analysis
• Organizational Effectiveness
• Process Management
• Quality Assurance
• Customer and Client Focus
• Oral Communications
• Research Analysis
• Written Communications

Minimum Education Requirement: Null

Banking Onboarding & Maintenance serves as a “virtual financial center" for Merrill and Private Bank clients with Bank of America bank accounts. Our department strives to offer the best possible client service to our internal and external clients and assists in the enablement of banking capabilities in Merrill Lynch branch offices.
Role responsibilities include processing/researching new bank accounts and account maintenance service requests. Individuals at this level are expected to use some independence of thought and proven research ability, as well as have a strong focus on client service.  Generally, one year or more experience is preferred.

Required Skills:

​Knowledge of Microsoft applications (Word, Excel)

Effective communications skills

General PC knowledge and typing ability

Desired Skills: ​Proficient PC skills including Microsoft Office applications – ability to type proficiently is a must

Communicate effectively including excellent listening skills and professional phone/email etiquette

Ability to manage outbound calls to internal and external clients as a part of the problem resolution and New Accounts process

Demonstrate a proven ability to navigate multiple systems simultaneously

Capable of multitasking and working efficiently in a high productivity environment

Excellent organization skills; ability to prioritize and handle multiple client requests always exercising sound judgment

Proven history of effective ownership and accuracy

Possess the ability to work independently while effectively managing and finding resolution to complex situations

Strong problem solving skills/analytical skills

Maintain current knowledge of Bank of America products, policies, and services while keeping abreast of regulations and mitigating risk

Exhibit professionalism in all situations

Proven in-depth research skills

Service minded with a strong focus on providing a differentiated service experience for Merrill Lynch and Private Bank clients​​
 

Shift:

Hours Per Week: 

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

BUSINESS OVERVIEW:

Global Risk Management (GRM) leads bank-wide initiatives for management of all aspects of risk, including strategic, market, credit, compliance, liquidity, operational, model and reputational risk matters to support sustainable, profitable corporate growth.

In a data driven economy, strategic data asset management is foundational to add to the enterprise value. Within GRM, we have established the Data Strategy & Management (DSM) function. A key pillar of this function is a growing Strategic Coordination and Implementation (SCI) team. 

Under DSM Executive’s leadership, the SCI team will develop a holistic vision on how best to structure data sourcing and data quality control strategy for GRM so it can unlock business value. This role provides you with a broad platform to build partnerships with business and risk counterparts, a vantage point to explore end-to-end data ecosystems and technologies, and ability to co-develop data solutions for GRM that drive the greatest value across the organization. 

Job Description: 
This job is responsible for providing risk oversight and advice to the Line of Business (LOB) on risk management issues. Key responsibilities include identifying risks to which the LOB is exposed, implementing measures to prevent and mitigate losses, and monitoring risk outcomes. Job expectations may include the ability to recognize all risk categories including credit, market, operational and compliance, as well as directing risk staff or participating in establish risk management procedures and standards.

Specifically, this role will collaborate with the GRM Data Stewards, Data Users, Data Owners, and Technology Teams to understand and assess their data, processes, and technology to support strategic data initiatives, remediate deficiencies, and drive business requirements.

• Consult with data stewards, process owners, subject matter experts, technical experts, end users and other stakeholders to gather information about the current and target state business process, data attributes and data sources, control features, interfaces with other systems required.
• Document and provide definitions for processes and procedures, data models, data quality controls, data lineage, and data dictionaries using industry standard methods including business process descriptions, use cases, scenarios, diagrams, flow charts, etc.
• Analyze information gathered from multiple sources, reconcile conflicts, segment high-level information into details, and abstract up from low-level information to a general understanding.
• Assess and identify deficiencies against internal policies and standards or industry best practices, providing formal recommendations and requirements to remediate.
• Collaborate and partner with technology teams, architects, and other key stakeholders to drive solutions which provide ongoing operational excellence and resiliency to metadata and control environment challenges.
• Review and provide input to technical solution designs from a business point of view and recommend alternatives.
• Communicate plans, progress and risks appropriately to the stakeholders and sponsors.

Responsibilities:

• Participates in establishing risk management procedures and standards.
• Conducts execution of risk framework activities including independent monitoring and testing of controls and risk management processes for the Line of Business (LOB)
• Liaisons with businesses to understand market trends and impacts on portfolio, using knowledge of stress testing and its applicability to risk categories.
• Ensures adherence to the policies and procedures established by the company.
• Manages risk requests, breach remediation's and providing risk effective challenges for front line units.
• Develops risk management analyses, reports, and approval procedures and guidelines on risk limits by type of product and/or transaction.

SKILLS:

• Analytical Thinking
• Coaching
• Critical Thinking
• Liquidity Management
• Collaboration
• Oral Communications
• Portfolio Analysis
• Presentation Skills
• Written Communications
• Issue Management
• Monitoring, Surveillance, and Testing
• Regulatory Compliance
• Technical Documentation

QUALIFICATIONS

• 5-7+ years of Experience with Data Sourcing, Data Wrangling, Data Engineering or similar data focused role.

• Bachelors or Masters in computer science, system analysis, Information Systems or related field or equivalent work experience
• Strong Understanding of Risk Management and Data Management Principles.
• Strong process/systems analysis, design and documentation
• Ability to monitor tight deadlines and adapt to unexpected requirement changes.
• Self-motivated with an ability to work on one’s own with a strong sense of ownership and accountability in high-pressure situations.

PREFERRED QUALIFICATIONS

• Familiarity with one of the following areas – Trading, Consumer Banking, Wealth Management, Transaction Banking.
• Understanding or experience of programming in SQL, C/C++, Java
• Familiarity with databases, such as Oracle, Hadoop.

Shift:

Hours Per Week: 

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:
This job is responsible for connecting clients with the breadth of solutions that the bank offers to help achieve financial goals. Key responsibilities include balancing service requests and sales opportunities, providing subject matter expertise on financial solutions, asking clients probing questions to understand life and financial goals, and pairing new solutions and services to meet client needs.

Responsibilities:

• Works with clients to build and deepen relationships by uncovering financial needs and recommending the best products, services, and solutions to meet those needs
• Responds to customer inquiries and concerns, creating customized solutions
• Sells and fulfills banking products including checking and savings accounts, credit cards, Certificate of Deposits (CDs), Individual Retirement Accounts (IRAs), and loans
• Identifies client needs for licensed sales functions, making referrals to Line of Business partners
• Quotes rates, terms, and programs for banking solutions
• Manages risk in every business, product, and service transaction leveraging available tools

Required Qualifications:

Desired Qualifications:

Skills:

• Attention to Detail
• Client Solutions Advisory
• Customer and Client Focus
• Interpret Relevant Laws, Rules, and Regulations
• Adaptability
• Client Experience Branding
• Customer Service Management
• Issue Management
• Problem Solving
• Active Listening
• Business Development
• Consulting
• Referral Identification
• Research

Minimum Education Requirement: Null

Shift:

Hours Per Week: 

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:

This job is responsible for providing risk oversight and advice to the Line of Business (LOB) on risk management issues. Key responsibilities include identifying risks to which the LOB is exposed, implementing measures to prevent and mitigate losses, and monitoring risk outcomes. Job expectations may include the ability to recognize all risk categories including credit, market, operational and compliance, as well as directing risk staff or participating in establish risk management procedures and standards.

Provides counsel to business unit managers on risk management issues. Identifies risks to which the LOB is exposed, implements measures to prevent, eliminate or mitigate losses, and monitors outcomes/risk levels. Ability to recognize all risk categories including credit, market, operational and compliance and bringing appropriate risk expertise as needed. Accountable for conducting execution of risk framework activities including, but not limited to, independent monitoring and testing of controls and risk developing approval procedures and guidelines on risk limits by type of product and/or transaction, and in establishing management processes for the LOB. May direct risk staff or participate in establishing risk management procedures and standards, developing risk management analyses and reports, d administrative procedures to ensure adherence to policies.

Responsibilities:

• Participates in establishing risk management procedures and standards
• Conducts execution of risk framework activities including independent monitoring and testing of controls and risk management processes for the Line of Business (LOB)
• Liaisons with businesses to understand market trends and impacts on portfolio, using knowledge of stress testing and its applicability to risk categories
• Ensures adherence to the policies and procedures established by the company
• Manages risk requests, breach remediations and providing risk effective challenges for front line units
• Develops risk management analyses, reports, and approval procedures and guidelines on risk limits by type of product and/or transaction
• Primary accountability for management and development of team reporting.
• Design and implement Tableau reports and dashboards for use by management in day-to-day operations.
• Manage report inventory and distribution, triaging issues, and delays in a timely manner.
• Able to convert report data into business presentations for circulation amongst senior leaders.

Managerial Responsibilities:

This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Models an inclusive environment for employees and clients, aligned to company D&I goals
• Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement
• Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions
• Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues
• Provides inspection, coaching and feedback to motivate, differentiate and improve performance
• Actively manages expenses and budgets in alignment with objectives, making sound financial decisions
• Assesses talent and builds bench strength for roles across the organization
• Delivers results by effectively prioritizing, inspecting and appropriately delegating team work

Skills:

• Analytical Thinking
• Coaching
• Critical Thinking
• Liquidity Management
• Collaboration
• Oral Communications
• Portfolio Analysis
• Presentation Skills
• Written Communications
• Issues Management

Required Qualifications:

• 5+ years of experience in report development
• Proficiency with Tableau, SQL, Excel Pivot table/Chart and PowerPoint
• Strong reporting and data analysis, and problem-solving skills.
• Ability to independently develop logic to extract, analyze, and merge data from disparate systems.
• Attention to detail and ability to work with minimal supervision.
• Strong personal drive, individual initiative, a sense of urgency, and responsiveness, with a desire to grow, learn, and take on increasing levels of responsibility.
• Self-starter with excellent anticipation skills; problem solving; follow up.
• Proven process design and project management skills.
• Knowledgeable of Bank of America’s business lines, operations, organizational structure, senior executives, etc.

Shift:

Hours Per Week: 

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:
This role is responsible for providing a positive customer experience that leads to improved client satisfaction. The role processes transactions accurately and efficiently in a fast-paced environment while simultaneously introducing products and services that meet the customers needs. This role ensures customers are quickly connected to the appropriate teammate in order to meet their needs and execute against the Life Priorities Strategy. This role is also responsible for educating customers on how to conduct simple transactions through self-service technologies.

A Client Service Representative (responsibilites):
• Executes the bank's risk culture and strives for operational excellence
• Drives the client experience
• Grows business knowledge and network by partnering with experts in small business, lending and investments

You’re a person who (required skills):
• Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client.
• Collaborates effectively to get things done, building and nurturing strong relationships.
• Displays passion, commitment and drive to deliver an experience that improves our clients’ financial lives.
• Communicates effectively and confidently, and is comfortable engaging all clients.
• Has the ability to learn and adapt to new information and technology platforms.
• Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.
• Is comfortable asking clients about their financial goals and introducing services and products that will meet their needs.
• Has a minimum six months of client service experience in financial services, retail sales or another results-driven environment.
• Has a minimum of six months of experience offering solutions and services based on the client’s needs.
• In lieu of six months of client service experience, has previously completed the Bank of America financial center internship program.
• Can be flexible to work weekends and/or extended hours as needed.

You’ll be more prepared if you have (desired skills):
• Experience in financial services and knowledge of financial services industry, products and solutions.
• Six months of cash handling experience.
• Experience working in an environment with individual and team goals where goals were routinely met or exceeded

Skills Used in this Role:
• Customer Service
• Risk Management
• Consumer Products and Solutions
• Cash Management
• Demonstrating Technology
• Overcoming Objections
• Active Listening
• Learning Agility
• Problem Solving

Shift:

Hours Per Week: 

Job Description:

At Bank of America, we’re guided by a common purpose to help make financial lives better by connecting clients and communities to the resources they need to be successful. Every day we provide unmatched convenience by serving approximately 66 million consumer and small business clients. At Bank of America, we strive to be a bank for everyone. Like the people we serve, we come from every walk of life. We are proud of our inclusive culture because when you create a workplace where all employees can thrive, everyone benefits.

The Advanced Client Solutions team is looking for people that are passionate about helping others. Our Specialists are committed to the financial wellness of our clients. As life needs change, our Specialists are here to listen, provide one-on-one advice, and connect clients with solutions that help them achieve their financial goals.

As an Advanced Client Solutions Financial Specialist, you can look forward to:
• Competitive suite of benefits including tuition/dependent care reimbursement, generous medical, 401K, and paid time off offerings
• Financial incentives for meeting and/or exceeding performance standards, including cash and stock
• Medium and Long term career opportunities where internal mobility and promotions throughout the company are actively encouraged
• Collaborating with a team of professional sales specialists and leaders in a fun, dynamic environment
• A schedule that helps you achieve better work-life balance (Ask one of our recruiters about our schedule options)
• World-class training and on-the-job personalized support from dedicated coaches and leaders who are invested in your success

We’re a culture that:
• Is committed to building a workplace where every employee is welcomed and given the support and resources to build and advance their careers
• Believes diversity makes us stronger so we can reflect, connect to and meet the diverse needs of our clients around the world
• Provides continuous personalized training and developmental opportunities to help employees achieve their goals, whatever their background or experience
• Is committed to advancing our tools, technology and ways of working. We always put our clients first to meet their evolving needs
• Believes in responsible growth and is dedicated to supporting communities around the world by connecting them to the lending, investing and giving they need to remain vibrant and vital

Required skills:
• Displays passion, commitment and drive to deliver an experience that improves our clients’ financial lives
• Has the ability to engage with clients and seek to understand their needs while actively sharing options using plain language, building rapport and showing empathy
• Is curious, has a growth mindset and is comfortable receiving ongoing performance feedback and coaching
• Enjoys ongoing change and learning new technology/processes
• Has an intermediate level of proficiency with computers

Desired skills (that may result in a higher than average starting salary)
• Experience in financial services
• Experience in sales, cross-selling, upselling or referring products
• Experience working in an inbound or outbound contact center (phone, chat and or video)
• Experience working as a Personal Banker managing high client volume

Start Date: May 6, 2024

1st Shift Training

1st and 2nd Shifts Available After Training

Shift:

Hours Per Week: 

Job Description:

Global Risk Management (GRM) leads bank-wide initiatives for management of all aspects of risk, including strategic, market, credit, compliance, liquidity, operational, model and reputational risk matters to support sustainable, profitable corporate growth.

In a data driven economy, strategic data asset management is foundational to add to the enterprise value. Within GRM, we have established the Data Strategy & Management (DSM) function. A key pillar of this function is a growing Strategic Coordination and Implementation (SCI) team.

Under DSM Executive’s leadership, the SCI team will develop a holistic vision on how best to structure data sourcing and data quality control strategy for GRM so it can unlock business value. This role provides you with a broad platform to build partnerships with business and risk counterparts, a vantage point to explore end-to-end data ecosystems and technologies, and ability to co-develop data solutions for GRM that drive the greatest value across the organization.

ROLE DESCRIPTION

This role will collaborate with the GRM Data Stewards, Data Users, Data Owners, and Technology Teams to understand and assess their data, processes, and technology to support strategic data initiatives, remediate deficiencies, and drive business requirements. 

-Consult with data stewards, process owners, subject matter experts, technical experts, end users and other stakeholders to gather information about the current and target state business process, data attributes and data sources, control features, interfaces with other systems required

-Document and provide definitions for processes and procedures, data models, data quality controls, data lineage, and data dictionaries using industry standard methods including business process descriptions, use cases, scenarios, diagrams, flow charts, etc.

-Analyze information gathered from multiple sources, reconcile conflicts, segment high-level information into details, and abstract up from low-level information to a general understanding

-Assess and identify deficiencies against internal policies and standards or industry best practices, providing formal recommendations and requirements to remediate

-Collaborate and partner with technology teams, architects, and other key stakeholders to drive solutions which provide ongoing operational excellence and resiliency to metadata and control environment challenges

-Review and provide input to technical solution designs from a business point of view and recommend alternatives

-Communicate plans, progress and risks appropriately to the stakeholders and sponsors

YOUR IMPACT

-Serve as subject matter expert – build deep knowledge of data domains, supporting systems, data governance, and financial services risk management concepts

-Drive quality and consistency – develop standardized templates, tools, design practices to promote high quality deliverables and consistent practices across GRM lines-of-business

-Drive innovation – solve complex data-related problems for GRM process owners using a variety of technical and analytical skills

-Own your project – manage and monitor project execution – from requirements to sourcing and evaluating the fit-for-purpose data – working with all the stakeholders across GRM, Business and Technology

Technical Expertise

-Demonstrates the application of innovative technical solutions to solving complex data intensive challenges

-Has or develops a depth of product understanding, including the ability to conceptualize solutions and employ a structured framework to evaluate features to drive definitive and strategic product decisions

-Strong understanding of databases, data structures, data modeling and data mapping

-Understanding of business process modeling, data provisioning modeling, and entity relationship modeling

-Comfortable with the application of digital technology and inclusion of metadata, lineage, and controls as part of application design

Execution Expertise

-Ability to drive execution through disciplined oversight

-Ability to interpret and evaluate client’s data requirement needs

-Excellent verbal and written communication skills

-Resourceful and knows how to cultivate relationships

-Ability to work with a variety of different stakeholders and cross-functional teams

-Strong organizational and critical thinking skills

-Ability to lead and facilitate meetings and groups

-Skilled in fact-finding and data collection with strong attention to detail and precision

-Demonstrates an ability to set objectives and organize work appropriately to meet and exceed goals

BASIC QUALIFICATIONS

-Bachelors or Masters in computer science, system analysis, Information Systems or related field

-Strong process/systems analysis, design and documentation

-Strong analytical, critical thinking, and problem-solving skills

-Ability to monitor tight deadlines and adapt to unexpected requirement changes

-Strong written and verbal communication skills and ability to lead discussions with counterparts

-Self-motivated with an ability to work on one’s own with a strong sense of ownership and accountability in high-pressure situations

-Strong Understanding of Risk Management and Data Management Principles

PREFERRED QUALIFICATIONS

-4+ years of Experience with Data Sourcing, Data Wrangling, Data Engineering or similar role

-Familiarity with one of the following areas – Trading, Consumer Banking, Wealth Management, Transaction Banking

-Understanding or experience of programming in SQL, C/C++, Java

-Familiarity with databases, such as Oracle, Hadoop, etc.

Shift:

Hours Per Week: 

Job Description:

At Bank of America, we’re guided by a common purpose to help make financial lives better by connecting clients and communities to the resources they need to be successful. Every day we provide unmatched convenience by serving approximately 66 million consumer and small business clients. At Bank of America, we strive to be a bank for everyone. Like the people we serve, we come from every walk of life. We are proud of our inclusive culture because when you create a workplace where all employees can thrive, everyone benefits.

The Advanced Client Solutions team is looking for people that are passionate about helping others. Our Specialists are committed to the financial wellness of our clients. As life needs change, our Specialists are here to listen, provide one-on-one advice, and connect clients with solutions that help them achieve their financial goals.

As an Advanced Client Solutions Financial Specialist, you can look forward to:
• Competitive suite of benefits including tuition/dependent care reimbursement, generous medical, 401K, and paid time off offerings
• Financial incentives for meeting and/or exceeding performance standards, including cash and stock
• Medium and Long term career opportunities where internal mobility and promotions throughout the company are actively encouraged
• Collaborating with a team of professional sales specialists and leaders in a fun, dynamic environment
• A schedule that helps you achieve better work-life balance (Ask one of our recruiters about our schedule options)
• World-class training and on-the-job personalized support from dedicated coaches and leaders who are invested in your success

We’re a culture that:
• Is committed to building a workplace where every employee is welcomed and given the support and resources to build and advance their careers
• Believes diversity makes us stronger so we can reflect, connect to and meet the diverse needs of our clients around the world
• Provides continuous personalized training and developmental opportunities to help employees achieve their goals, whatever their background or experience
• Is committed to advancing our tools, technology and ways of working. We always put our clients first to meet their evolving needs
• Believes in responsible growth and is dedicated to supporting communities around the world by connecting them to the lending, investing and giving they need to remain vibrant and vital

Required skills:
• Displays passion, commitment and drive to deliver an experience that improves our clients’ financial lives
• Has the ability to engage with clients and seek to understand their needs while actively sharing options using plain language, building rapport and showing empathy
• Is curious, has a growth mindset and is comfortable receiving ongoing performance feedback and coaching
• Enjoys ongoing change and learning new technology/processes
• Has an intermediate level of proficiency with computers

Desired skills (that may result in a higher than average starting salary)
• Experience in financial services
• Experience in sales, cross-selling, upselling or referring products
• Experience working in an inbound or outbound contact center (phone, chat and or video)
• Experience working as a Personal Banker managing high client volume

Start Date: May 6, 2024

1st Shift Training

1st and 2nd Shifts Available After Training

Shift:

Hours Per Week: