Total 3 education training job vacancies in Customer Service category in Singapore

Customer Service Advisor / Contact Centre Agent who has a great telephone manner with excellent written and verbal communication skills and the ability to build rapport quickly with customers is required for an established call centre that has built its reputation by providing specialised, and compassionate engagement services to clients.


NO PREVIOUS EXPERIENCE REQUIRED – FULL TRAINING PROVIDED

If you have previous experience working in a call centre, then great. If not, the company will provide full training and support to ensure you start off on the right foot.


SALARY: £25,000 - £28,940 per annum + Bonus + Generous Benefits (see below)

LOCATION: Kirkby, Liverpool Merseyside, North West England (L33)

JOB TYPE: Full-Time, Permanent

WORKING HOURS: Monday-Friday 9am-5:30pm

Although the company has no immediate plans to change their working hours, they may at some point in the future return to the original shift pattern which is an alternating 2-week shift of Monday – Friday 8am - 4pm and 10am – 7pm and 1 Saturday every 4 weeks, 9am – 2pm


JOB OVERVIEW

We have a fantastic new job opportunity for a Customer Service Advisor / Contact Centre Agent who has a great telephone manner with excellent written and verbal communication skills and the ability to build rapport quickly with customers.

Due to continued growth the company is looking to recruit 10 people, call centre or financial services experience is an advantage, and will also consider candidates from all types of backgrounds, whether that’s working as a Retail Assistant, Administrator, Office Assistant, Waiting Staff, or Shop Assistant just to name a few. The most important factor is you have a friendly, professional approach to your work and willing to learn how to do the job.

The company find people learn best in person and from hearing and watching others, so as the Customer Service Advisor / Contact Centre Agent you will start at their office in Kirkby, Liverpool, Merseyside. Once you’re up to speed there will be opportunities for a hybrid working pattern starting from 4 months service, split between working from home and the office for part of the week, which allows you to have a great work life balance.

On a day-to-day basis you will communicate with customers through incoming and outgoing telephone calls. You will aim to understand customers individual circumstances by asking questions to help you negotiate affordable repayments for outstanding arrears, ensuring that the customers best interests are met.

It's the people that make the company a truly exciting and inclusive place to work - a place where you can let your skills shine. The company has excellent career development paths so you can grow your earning potential and progress through the company.


BENEFITS

The company offer a range of programmes and benefits to help their people and their families stay healthy and happy, including:

• Cycle to Work and Electric Car Salary Sacrifice schemes
• Free on-site parking, bike storage and shower facilities
• Childcare Vouchers
• Dental and Health Cash Plan
• Company Pension Plan
• Life Assurance and Colleague Assistance Program

RETAIL DISCOUNTS

They also offer 100’s of discounts on shopping, days out, restaurants, cinema, holidays and much more, including: Tesco, Ikea, ASOS, Nike, TK Maxx, BooHoo, JustEat, Deliveroo, B&M, Curry’s, Argos, Primark, Odeon, Pizza Express, Costa Coffee and many, many more…

HOLIDAYS

Holidays start at 21 days (rising to 25), plus 8 bank holidays


HOW TO APPLY

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P12673

Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Kirkby, Liverpool, Merseyside, North West England. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.

AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.

awd online | http://www.awdo.co.uk

AWD-IN-SPJ

Customer Service Advisor / Contact Centre Agent who has a great telephone manner with excellent written and verbal communication skills and the ability to build rapport quickly with customers is required for an established call centre that has built its reputation by providing specialised, and compassionate engagement services to clients.


NO PREVIOUS EXPERIENCE REQUIRED – FULL TRAINING PROVIDED

If you have previous experience working in a call centre, then great. If not, the company will provide full training and support to ensure you start off on the right foot.


SALARY: £25,000 - £28,940 per annum + Bonus + Generous Benefits (see below)

LOCATION: Salford Quays, Manchester (M5 3EF)

JOB TYPE: Full-Time, Permanent

WORKING HOURS: Monday – Thursday (alternating 8am-4pm and 12pm-8pm) Friday (alternating 8am-3.30pm and 10am-5.30pm) Saturday (9am-1pm – working one in four Saturdays)


JOB OVERVIEW

We have a fantastic new job opportunity for a Customer Service Advisor / Contact Centre Agent who has a great telephone manner with excellent written and verbal communication skills and the ability to build rapport quickly with customers.

Due to continued growth the company is looking to recruit 12 people and will consider candidates from all types of backgrounds, whether that’s working as a Retail Assistant, Administrator, Bus Driver, Office Assistant, Waiting Staff, Shop Assistant or Delivery Driver just to name a few. The most important factor is you have a friendly, professional approach to your work and willing to learn how to do the job.

The company find people learn best in person and from hearing and watching others, so as the Customer Service Advisor / Contact Centre Agent you will start at their office in Salford Quays, Manchester. Once you’re up to speed there will be opportunities for a hybrid working pattern, split between working from home and the office for part of the week, which allows you to have a great work life balance.

When you are in the office getting there is easy, with Exchange Quay tram stop 2 minutes’ walk away. The company also provide free on-site parking, bike storage and shower facilities.

It's their people that make the company a truly exciting and inclusive place to work - a place where you can let your skills shine. They have excellent career development so you can grow your earning potential and progress through the company.


BENEFITS

The company offer a range of programmes and benefits to help their people and their families stay healthy and happy, including:

• Cycle to Work and Electric Car Salary Sacrifice schemes
• Great transport links with free car parking on site and Exchange Quay tram stop
• Childcare Vouchers
• Dental and Health Cash Plan
• Company Pension Plan
• Life Assurance and Colleague Assistance Program

RETAIL DISCOUNTS

They also offer 100’s of discounts on shopping, days out, restaurants, cinema, holidays and much more, including: Tesco, Ikea, ASOS, Nike, TK Maxx, BooHoo, JustEat, Deliveroo, B&M, Curry’s, Argos, Primark, Odeon, Pizza Express, Costa Coffee and many, many more…

HOLIDAYS

Holidays start at 23 days, plus 8 bank holidays, rising to 24 and 25 after 2 & 5 years’ service.


HOW TO APPLY

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P12632

Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Salford Quays, Manchester, North West England. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.

AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.

awd online | http://www.awdo.co.uk

AWD-IN-SPJ

Customer Service Advisor / Contact Centre Agent who has experience of delivering exceptional customer service with excellent interpersonal and communication skills, and who is able to act with diplomacy and tact is required to join a well-established company based in Ealing, West London.

NO PREVIOUS EXPERIENCE REQUIRED – FULL TRAINING PROVIDED

All levels of experience considered (see below for extra details)


SALARY: £30,000 per annum + Generous Benefits (see below)

LOCATION: Ealing, West London (W5) – 100% Office Based

JOB TYPE: Full-Time, Permanent

WORKING HOURS: 37.5 hours per week (for Full-Time position)

4 different shift patterns on a rota basis, with start times between 8:30am – 9:30am and finish times between 4:30pm – 5:30pm


JOB OVERVIEW

We have a fantastic new job opportunity for a Customer Service Advisor / Contact Centre Agent who has experience of delivering exceptional customer service with excellent interpersonal and communication skills, and who is able to act with diplomacy and tact.

Working as the Customer Service Advisor / Contact Centre Agent you will support the organisation’s customers with queries such as making payments, booking appointments and repair issues. No two days are ever the same working in this busy and fast paced call centre where you will put customer experience at the heart of what you do.

As the Customer Service Advisor / Contact Centre Agent you will be responsible for managing and resolving each query with a dedicated and positive attitude, putting people first by working for a company with a social purpose to make lives better.


What if I don’t have previous contact centre experience?

Fear not! Some of the best recruits in the Contact Centre have not had previous Contact Centre experience. From Teaching Assistants and Bus Drivers to Retail experience – the company focus on people’s ability to communicate effectively, awareness of the impact they can have and passion for delivering a solution orientated experience for their customers.


DUTIES

Your duties as a Customer Service Advisor / Contact Centre Agent will include:

• Contribute to the effective running of the call centre, managing inbound calls from their residents, delivering a high-quality responsive experience

• Understand, assess and manage queries, concerns, or complaints to ensure they achieve satisfactory outcomes and escalating when appropriate

• Accurately record all call details on up to 4 different systems to maintain detailed resident files ensuring accurate and updated information

• Respond and manage email queries from their customers in a timely manner

• Record initial repair & maintenance requests and arrange appointments by consulting with internal colleagues and external 3rd parties

• Deliver services in a clear and understandable way that meets the diverse needs of their customers & communities

• Work towards company service level agreement in line with individual and team KPI’s


CANDIDATE REQUIREMENTS

• Proven experience of delivering exceptional customer service, in a call centre or other environment working closely with people

• Resilience in managing conflict and proactive in finding solutions to queries for a diverse customer base

• Excellent communication skills, both verbal and written - Proficient in using computer systems, CRM software (they use Microsoft Dynamics), and other relevant tools

• Ability to remain calm and empathetic in high-pressure situations

• A commitment to finding the best solutions for each customer enquiry

• Ability to multitask when talking to customers, updating systems, and booking appointments

• Able to show an ability to work towards and achieve targets


INTERVIEW PROCESS

You will be contacted by a member of the recruitment or contact centre team to discuss your application further.

The company is recruiting for up to 10 new colleagues to join the busy teams in Ealing, London. With this in mind, they plan to invite people into the office in Ealing to take part in an assessment centre to get to know your skills and experiences better.

These dates will be in October and will likely be for half a day. They will share further details on what to expect to get your prepared should they progress your application further.


ONBOARDING AND TRAINING

Your training and onboarding will be key to setting you up for success. You will have a comprehensive training programme to get you comfortable and confident using the systems, customers, your colleagues and key departments you’ll be working closely with and everything in between.


BENEFITS

• 25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
• Up to 8% contributory pension
• Flexible working
• Investment in your learning and development
• Generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family
• Cycle to Work Scheme whereby employees have access to cycling equipment throughout the year and can pay via monthly salary deductions

The organisation recognises that some people will only apply for a role if they meet 100% of role requirements. If this sounds like you, they’d still encourage you to apply should you not feel you meet the criteria 100%.


APPLY TODAY…

By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P12627

Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Ealing, West London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.

AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.

awd online | http://www.awdo.co.uk