Total 3 job vacancies by Acorn Recruitment

Customer Service Representative - Crewkerne
£28,000 - £30,000 per annum

Acorn by Synergie is currently seeking a new member to join their client's Customer Service team. At this established company, they produce top-quality products for their customers. And we need an enthusiastic individual to be the main point of contact for all customer inquiries regarding orders and deliveries.

We are looking for a passionate Customer Service Representative who takes pride in their work, and strives to provide the best service to their valued customers. With their fast-paced manufacturing environment, you will not only be dealing with purchase and sales orders from all customers but you will also have the opportunity to work closely with the production team. If you are a proactive and energetic individual with a positive attitude, then we want you to be a part of our growing team.

Key responsibilities:

- Handle purchase and sales orders from all customers
- Process orders accurately and efficiently
- Maintain inhouse sales order processing tracking system
- Serve as the main point of contact for all inquiries relating to orders and deliveries
- Provide regular updates to customers with the progress of their orders
- Communicate effectively with the production team to ensure timely delivery of orders
- Liaise with logistics partners to ensure smooth delivery of products to customers
- Resolve customer complaints and issues in a timely and satisfactory manner
- Provide exceptional customer service and build strong relationships with our clients

Qualifications and experience:

- Experience in a customer service role, preferably in a manufacturing environment
- Proficient in Microsoft Office suite, with strong excel skills
- Excellent communication skills, both written and verbal
- Strong organisational and multitasking abilities
- Ability to work independently and as a team player
- Proactive, with a positive attitude and exceptional problem-solving skills

Benefits -

26 days holiday plus B/H's
Yearly Discretionary Bonus
4 x salary death in service
Healthcare scheme
Finish at 3pm on Fridays

If you would like to find out more please click APPLY!

Acorn by Synergie acts as an employment agency for permanent recruitment.

Proud member of the Disability Confident employer scheme

Position: Purchasing /procurement Admin Assistant

Hours: 37 hours per week (permanent) you choose hours between 7am -7pm, Friday early finish 1pm.

Salary: £26,000 per annum from day one, plus two bonuses.

Role overview:

Reporting to the Procurement Manager, the Purchasing Admin Assistant will be responsible for acquiring materials and goods necessary for the business. As part of a small team, you will work closely with suppliers to ensure they meet quality and delivery standards.

Key responsibilities:

• Handle purchases and place daily orders with suppliers.
• Follow up on outstanding deliveries and expedite where necessary.
• Participate in and manage Request for Quotation (RFQ) processes.
• Annually review contracts with suppliers and work on cost reduction initiatives.
• Create and maintain supplier details and part numbers in a computerised system.
• Negotiate pricing, product quality, and delivery schedules with suppliers.
• Supervise supplier contracts and ensure all documentation is accurate and up to date.
• Formulate delivery plans with suppliers.
• Manage non-conformance claims and liaise with suppliers for replacements when needed.
• Source and develop suitable suppliers for new and current product materials.
• Resolve technical issues with suppliers promptly to ensure supply continuity.
• Perform administrative duties, including maintaining departmental documentation and records, and keeping the approved suppliers list updated.
• Populate Excel reports to monitor supplier spend and performance against defined KPIs.

Education and experience:

• GCSE Maths and English grade 4 or above, or equivalent.
• Experience in procurement and administration.
• Proficient in Microsoft Office, including Word, Excel, PowerPoint, and Power BI.
• Familiarity with ERP systems and managing changeovers; experience with Fourth Shift and SAP is preferred.

Competencies:

• Strong team player.
• Diligent and responsible.
• Resourceful and self-driven with a strong commitment to meeting goals, objectives, and deadlines.
• Ability to work under pressure and achieve desired results.
• Excellent analytical, negotiation, and organisational skills.
• Ability to project a positive and professional image.
• Good interpersonal and communication skills, both written and verbal.
• Attention to detail.
• Ability to multitask while meeting deadlines.
• Creative problem solver.
• Determined and resourceful.
• Proactive attitude.
• Self-motivated and able to work independently.
• Capable of presenting to suppliers and colleagues effectively.

Acorn by Synergie acts as an employment agency for permanent recruitment.

Proud member of the Disability Confident employer scheme

Position: Purchasing Admin Assistant

Hours: 37 hours per week (Permanent)( you choose hours between 7am -7pm friday early finish 1pm

Salary: £26,000 per annum from day one, plus two bonuses

Role Overview:

Reporting to the Purchasing Admin Manager, the Purchasing Admin Assistant will be responsible for acquiring materials and goods necessary for the business. As part of a small team, you will work closely with suppliers to ensure they meet quality and delivery standards.

Key Responsibilities:

• Handle purchases and place daily orders with suppliers.
• Follow up on outstanding deliveries and expedite where necessary.
• Participate in and manage Request for Quotation (RFQ) processes.
• Annually review contracts with suppliers and work on cost reduction initiatives.
• Create and maintain supplier details and part numbers in a computerised system.
• Negotiate pricing, product quality, and delivery schedules with suppliers.
• Supervise supplier contracts and ensure all documentation is accurate and up to date.
• Formulate delivery plans with suppliers.
• Manage non-conformance claims and liaise with suppliers for replacements when needed.
• Source and develop suitable suppliers for new and current product materials.
• Resolve technical issues with suppliers promptly to ensure supply continuity.
• Perform administrative duties, including maintaining departmental documentation and records, and keeping the approved suppliers list updated.
• Populate Excel reports to monitor supplier spend and performance against defined KPIs.

Education and Experience:

• GCSE Maths and English grade 4 or above, or equivalent.
• Experience in procurement and administration.
• Proficient in Microsoft Office, including Word, Excel, PowerPoint, and Power BI.
• Familiarity with ERP systems and managing changeovers; experience with Fourth Shift and SAP is preferred.

Competencies:

• Strong team player.
• Diligent and responsible.
• Resourceful and self-driven with a strong commitment to meeting goals, objectives, and deadlines.
• Ability to work under pressure and achieve desired results.
• Excellent analytical, negotiation, and organisational skills.
• Ability to project a positive and professional image.
• Good interpersonal and communication skills, both written and verbal.
• Attention to detail.
• Ability to multitask while meeting deadlines.
• Creative problem solver.
• Determined and resourceful.
• Proactive attitude.
• Self-motivated and able to work independently.
• Capable of presenting to suppliers and colleagues effectively.

Acorn by Synergie acts as an employment agency for permanent recruitment.

Proud member of the Disability Confident employer scheme