Job Brief
Primary – customer-oriented service representative to act as a liaison, and resolve any emerging problems our clients might face with accuracy and efficiency. Ensure excellent service standards and maintain high customer satisfaction.
Secondary– to effectively manage large amounts of data, turning data into information, information into insight. The target is to insert, update, and maintain accurate data to ensure smooth operations.
Job Responsibilities:
- Effectively manage incoming calls, identify and access customers’ needs to achieve customer satisfaction
- Handle complaints, provide appropriate solutions within time limit and follow up to ensure resolution
- In-house liaising between technical team and customers
- Interpret data, analyse results, and provide ongoing reports to management and customers
- Compile, verify accuracy, and review data for deficiency or errors, correcting any incompatibilities if possible
- Keep records of customer interactions, process customers’ accounts and file documents
Requirements:
- Diploma or higher
- Excellent communication and writing skills in ENGLISH and BAHASA MALAYSIA
- Computer literate (Microsoft Office – Word, Excel, etc.)
- Good time management and ability to work independently as well as part of a team
- Training provided
