Total 14 job vacancies by NHS Jobs

Ensure that patients’ and visitors’ enquiries are handled courteously, efficiently and confidentially Answer incoming calls in a friendly, polite and professional manner. Consider the request, taking appropriate action or redirecting to other personnel as appropriate. Take telephone messages, appointments details and home visit requests accurately and efficiently and enter details on to computer system as appropriate Signpost patients to the most appropriate service, seeking advice if this is not clear. Alert doctors to urgent concerns or outstanding telephone calls or visits, as appropriate Relay test results to patients Ensure that outstanding matters and information are handed over to colleagues at shift change Check prescription requests and ensure they are directed to the requested collection point Print off repeat prescriptions from computer as necessary Handle patients’ positive and negative feedback initially, seeking advice from or referring to Patient Services Supervisor or Assistant Practice Manager as appropriate Check own nhs.net email account frequently during shift and ensure that all messages are responded to and actioned promptly and as appropriate Check practice generic and reception nhs.net email accounts frequently during shift and ensure that all messages are responded to and actioned promptly and as appropriate Send, receive and record facsimile messages Be conversant and deal with procedure for new patients wishing to register with the practice Be conversant with online Patient Services and Care Navigation and record outcomes as appropriate Be responsible for security of the building if last person leaving Be conversant with Panic Alarm system and act upon this if necessary Attend and participate in team, staff meetings and other meetings as required Be fully conversant with patient services procedures and developments Ensure that filing, record keeping and distribution of documents and mail are undertaken efficiently and promptly. Assist with sending out of patient recall letters and other similar correspondence Ensure that patient services area, waiting room, consulting rooms, meeting rooms and outside areas in the immediate vicinity of the practice are clean and tidy, and that there is an adequate supply of stationery and other routine items available. Ensure that noticeboards are kept up to date and that appropriate literature is displayed. Arrange refreshments for doctors meetings and ensure that adequate supplies are available. Ensure that kitchen areas are kept clean and tidy. Arrange for photocopier and other equipment repairs to be carried out as soon as possible Contribute to a safe working environment Assist with mentoring/training new staff, as directed by Patient Services Supervisor or Assistant Practice Manager Any other ad hoc duties as required

Once your pre-employment checks have been completed you will be contacted by Recruitment to arrange your start date which will be in line with one of our Corporate Inductions. At MTW, we seek to develop a culture where everyone can reach their full potential with opportunities to grow and develop their career. We recognise and value the unique contributions that each of our staff bring, delivering the best quality care and service to our patients. We are committed to being a diverse employer and strive to reflect everyone in our local communities. We welcome applications from people of diverse backgrounds, perspectives and experiences and celebrate the diversity of thought, viewpoints and ideas that will make our Trust the best place to work. We support our staff with disabilities to ensure they have the adjustments they need to be the best they can be in the workplace. Collaborating with Access to Work means that our staff are assessed by experts in the workplace and we ensure that their recommendations are implemented as quickly as possible. You can find out more here: Access to Work: get support if you have a disability or health condition: What Access to Work is - GOV.UK (www.gov.uk) Interview Date: To Be Confirmed

For further information on this role, please refer to the Job Description and Person Specification attached to the advert. If you have any questions please contact Tracy Coulstock - Estates Property & Premises Manager.

Some of the key responsibilities will involve: Driving patients with varying health and mobility needs to and from hospital/Clinic appointments Assist, move and handle patients, who may be ambulatory or wheelchair bound, using appropriate equipment where necessary e.g. carrying patients up the stairs using a carry chair, moving immobile patients in and out of bed, on stretchers, wheelchairs into and out of the vehicle and homes Ensure safety and patient welfare at all times and providing reassurance, comfort and support when needed Assist patients when entering and leaving their homes Maintain cleanliness of vehicles and equipment Liaise with our central control team to ensure the timeline pick up and drop off of patients Undertake patient and vehicle risk assessments, and completion of reports or documentation

Once your pre-employment checks have been completed you will be contacted by Recruitment to arrange your start date which will be in line with one of our Corporate Inductions. At MTW, we seek to develop a culture where everyone can reach their full potential with opportunities to grow and develop their career. We recognise and value the unique contributions that each of our staff bring, delivering the best quality care and service to our patients. We are committed to being a diverse employer and strive to reflect everyone in our local communities. We welcome applications from people of diverse backgrounds, perspectives and experiences and celebrate the diversity of thought, viewpoints and ideas that will make our Trust the best place to work. We support our staff with disabilities to ensure they have the adjustments they need to be the best they can be in the workplace.Collaborating with Access to Work means that our staff are assessed by experts in the workplace and we ensure that their recommendations are implemented as quickly as possible. You can find out more here: Access to Work: get support if you have a disability or health condition: What Access to Work is - GOV.UK (www.gov.uk) Interview Date: TBC

Please refer to the attached job description for full details of the main responsibilities of the role.

Please see the job description for full details The successful candidate will have previous experience in administration and project work, demonstrate good time management, a high level of competency in using Microsoft Office packages, and the ability to work under pressure with demanding deadlines. Excellent communication skills, both written and verbal, are required and the post holder will have the ability to liaise with staff, patients, and the public at all levels across the system and work effectively as part of a team. You will be a confident, innovative, and motivated individual, committed to equality and inclusion and able to demonstrate initiative in planning your own workload as well as supporting the wider team.

Ensure that patients’ and visitors’ enquiries are handled courteously, efficiently and confidentially Answer incoming calls in a friendly, polite and professional manner. Consider the request, taking appropriate action or redirecting to other personnel as appropriate. Take telephone messages, appointments details and home visit requests accurately and efficiently and enter details on to computer system as appropriate Signpost patients to the most appropriate service, seeking advice if this is not clear. Alert doctors to urgent concerns or outstanding telephone calls or visits, as appropriate Relay test results to patients Ensure that outstanding matters and information are handed over to colleagues at shift change Check prescription requests and ensure they are directed to the requested collection point Print off repeat prescriptions from computer as necessary Handle patients’ positive and negative feedback initially, seeking advice from or referring to Patient Services Supervisor or Assistant Practice Manager as appropriate Check own nhs.net email account frequently during shift and ensure that all messages are responded to and actioned promptly and as appropriate Check practice generic and reception nhs.net email accounts frequently during shift and ensure that all messages are responded to and actioned promptly and as appropriate Send, receive and record facsimile messages Be conversant and deal with procedure for new patients wishing to register with the practice Be conversant with online Patient Services and Care Navigation and record outcomes as appropriate Be responsible for security of the building if last person leaving Be conversant with Panic Alarm system and act upon this if necessary Attend and participate in team, staff meetings and other meetings as required Be fully conversant with patient services procedures and developments Ensure that filing, record keeping and distribution of documents and mail are undertaken efficiently and promptly. Assist with sending out of patient recall letters and other similar correspondence Ensure that patient services area, waiting room, consulting rooms, meeting rooms and outside areas in the immediate vicinity of the practice are clean and tidy, and that there is an adequate supply of stationery and other routine items available. Ensure that noticeboards are kept up to date and that appropriate literature is displayed. Arrange refreshments for doctors meetings and ensure that adequate supplies are available. Ensure that kitchen areas are kept clean and tidy. Arrange for photocopier and other equipment repairs to be carried out as soon as possible Contribute to a safe working environment Assist with mentoring/training new staff, as directed by Patient Services Supervisor or Assistant Practice Manager Any other ad hoc duties as required

Some of the key responsibilities will involve: Driving patients with varying health and mobility needs to and from hospital/Clinic appointments Assist, move and handle patients, who may be ambulatory or wheelchair bound, using appropriate equipment where necessary e.g. carrying patients up the stairs using a carry chair, moving immobile patients in and out of bed, on stretchers, wheelchairs into and out of the vehicle and homes Ensure safety and patient welfare at all times and providing reassurance, comfort and support when needed Assist patients when entering and leaving their homes Maintain cleanliness of vehicles and equipment Liaise with our central control team to ensure the timeline pick up and drop off of patients Undertake patient and vehicle risk assessments, and completion of reports or documentation

Some of the key responsibilities will involve: Driving patients with varying health and mobility needs to and from hospital/Clinic appointments Assist, move and handle patients, who may be ambulatory or wheelchair bound, using appropriate equipment where necessary e.g. carrying patients up the stairs using a carry chair, moving immobile patients in and out of bed, on stretchers, wheelchairs into and out of the vehicle and homes Ensure safety and patient welfare at all times and providing reassurance, comfort and support when needed Assist patients when entering and leaving their homes Maintain cleanliness of vehicles and equipment Liaise with our central control team to ensure the timeline pick up and drop off of patients Undertake patient and vehicle risk assessments, and completion of reports or documentation

Some of the key responsibilities will involve: Driving patients with varying health and mobility needs to and from hospital/Clinic appointments Assist, move and handle patients, who may be ambulatory or wheelchair bound, using appropriate equipment where necessary e.g. carrying patients up the stairs using a carry chair, moving immobile patients in and out of bed, on stretchers, wheelchairs into and out of the vehicle and homes Ensure safety and patient welfare at all times and providing reassurance, comfort and support when needed Assist patients when entering and leaving their homes Maintain cleanliness of vehicles and equipment Liaise with our central control team to ensure the timeline pick up and drop off of patients Undertake patient and vehicle risk assessments, and completion of reports or documentation

Once your pre-employment checks have been completed you will be contacted by Recruitment to arrange your start date which will be in line with one of our Corporate Inductions. At MTW, we seek to develop a culture where everyone can reach their full potential with opportunities to grow and develop their career. We recognise and value the unique contributions that each of our staff bring, delivering the best quality care and service to our patients. We are committed to being a diverse employer and strive to reflect everyone in our local communities. We welcome applications from people of diverse backgrounds, perspectives and experiences and celebrate the diversity of thought, viewpoints and ideas that will make our Trust the best place to work. Interview Date: To be confirmed

Some of the key responsibilities will involve: Driving patients with varying health and mobility needs to and from hospital/Clinic appointments Assist, move and handle patients, who may be ambulatory or wheelchair bound, using appropriate equipment where necessary e.g. carrying patients up the stairs using a carry chair, moving immobile patients in and out of bed, on stretchers, wheelchairs into and out of the vehicle and homes Ensure safety and patient welfare at all times and providing reassurance, comfort and support when needed Assist patients when entering and leaving their homes Maintain cleanliness of vehicles and equipment Liaise with our central control team to ensure the timeline pick up and drop off of patients Undertake patient and vehicle risk assessments, and completion of reports or documentation

Key Responsibilities will involve: Driving patients with varying health and mobility needs to and from hospital/Clinic appointments Assist, move and handle patients, who may be ambulatory or wheelchair bound, using appropriate equipment where necessary e.g. carrying patients up the stairs using a carry chair, moving immobile patients in and out of bed, wheelchairs into and out of the vehicle and on stretchers Ensure safety and patient welfare at all times Assist patients when entering and leaving their homes Maintain cleanliness of vehicles and equipment Liaise with our central control team to ensure the timeline pick up and drop off of patients.