Total 2 art design entertainment job vacancies in Customer Service category in barnet london en4 8sg

Customer Experience Team Member - Seasonal

Are you great with customers, but looking for something a little bit different?

Do you have great availability over the festive period (Christmas Eve through to New Year's Day)?

Do you thrive in a fast-paced, exciting environment?

Are you looking for a workplace which is fun, engaging and full of festive cheer?

If so, we are looking for fantastic people like you to help support our West End venues over one of our busiest times of year as member of our Customer Experience Team.

Full of variety, this role is both fun and challenging. You’ll take responsibility for a range of tasks as part of a friendly, passionate and ambitious team, working in one of our unique venues with busy programme of events.

Further information on the role and the skills you’ll need can be found in our full job description and in our website article: https://careers.atg.co.uk/about-us/life-at-atg/front-of-house.html

If you have the skills to achieve our goals and an affinity for our values, we’d like to hear from you! Experience from within the entertainment sector is not essential and we actively encourage applications from people from the widest range of backgrounds, including those currently under-represented in this industry. You do need to be aged 18+ for this position.

To note: this is a temporary position.

We are proud to be an equal opportunity employer and strive to provide a stage for everyone. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture. Find out more about us and our values at atg.co.uk and careers.atg.co.uk

We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible.

If you’d like to discuss accessibility prior to applying, please review our job description where you will see a contact e mail address to request a confidential discussion.

Role Title: Service Design and Transition Manager
Duration: contract to run until 30/04/2025
Location: Remote with occasional site visits in London
Rate: £630 p/d Umbrella inside IR35
Active SC Clearance is required for this role

Role purpose / summary

• We are looking for individuals with a background in Service Management, and experience of successful Service Design and Transition.
• SDTMs will design and document new services. They will ensure that service design principles and standards are embedded into projects, and that comprehensive support arrangements are put in place.
• SDTMs will produce comprehensive service designs, incorporating business requirements, wider standards, Enterprise Services capabilities, and external suppliers.
• SDTMs will ensure that projects transition to live service in a safe and structured manner, engaging with project teams and Enterprise Services teams.
• SDTMs will be part of the Home Offices Service Architecture practice and will contribute to the definition of standards and continual service improvement.

Key Skills/ requirements

They will design and transition services that:

* Support business needs.
* Reuse existing service components.
* Are proportionate and affordable.
* Effectively span multiple suppliers, platforms, and support arrangements.

Skills and Experience:

* Experience of successful Service Design and Transition.
* Experience in ITIL aligned Service Management.
* Setting expectations and managing stakeholders, both internal and external.
* Experience in onboarding third party suppliers.
* Experience of Service Design and Transition in Medium to Large Organisations.

Qualifications:

The successful candidate will have an ITIL Foundation qualification and at least 2 of the Intermediate ITIL Modules, ideally Service Design and Service Transition.

All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!