Position Type :
Full time
Type Of Hire :
Experienced (relevant combo of work and education)
Education Desired :
Bachelor of Business Administration
Travel Percentage :
0%
Service Design Manager -10 to 16 yrs
Bangalore/Pune/Chennai/Gurgaon (UK shift)
Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
About this Team :
This role is for an experienced Individual Contributor, who will be a Project/Product and ITSM Process and tools designer. They will be working with ITSM and other CIO Ops team Managers, Directors, CX teams and Directors and Vendors to design, develop and implement solutions that align to FIS’ SOPs and compliance needs. They will be working alongside other ITSM and IT Ops Delivery teams.
What he will be doing :
Understanding stakeholder requirements, designing solutions using a mix of process and tools, and project managing the implementation of the accepted solutions working with ServiceNow and other tool owners.
Plans and coordinates all aspects of technical projects from initiation through delivery.
Manages project initiation activities including identifying contractual obligations, client needs and goals, existing situation, necessary contacts and access to existing information as needed.
Ensures requirements for internal technology projects align to operational standards. Develops alternate requirements or document exceptions as appropriate.
What he needs to have :
Skill required
ITSM Event, Incident, Problem, Change, CMDB, Business Continuity and Disaster Recovery management, Service Mapping, Catalog and Request management
Agile Project Mgmt. (Scrum/Kanban/Safe)
Waterfall Project Mgmt. (PMP/Prince2)
Product Mgmt.Skill5: Business Analysis and Data Analysis
Candidates who are trained/certified in ITIL, Project Mgmt., Product management ,Scrum/Kanban will be preferable.
What we offer you
An exciting opportunity be a part of World’s Leading FinTech Product MNC
To be a part of vibrant team and to build up a career on core banking/payments domain
A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
A broad range of professional education and personal development possibilities – FIS is your final career step!
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Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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