Total 9 business management project planning job vacancies in Customer Service category in bristol bristol cf11 9hb

Second line support for the NHS Wales App calls Service Point call management service requests and incidents Technical troubleshooting of calls using Microsoft Azure Application Insights Identifying improvements for support function Call resolution prioritising calls and workload Responding to user and patient queries Knowledge sharing with other support teams Problem record creation and management Documentation creation and development, SOPs, Work Instructions, user guides Liaising with internal and external teams tofacilitate service delivery and support This post is fixed term until 31/05/25 due to meet the needs of the service Although this post has been advertised as a fixed term appointment, NHS staff will be offered the appointment as a secondment. If you wish to apply for a secondment, you must have the approval of your line manager. This position may be extended or made permanent at the end of the fixed term/secondment period depending on available funding and business needs. The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply. You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Develop processes, policies, standards, systems, and measurements to help the organisation manage its IT asset portfolio, ensuring quality control and compliance throughout the lifecycle of all DHCWs IT assets. Oversee the management of the CMDB, ensuring its data accuracy, completeness, and integrity. Establish and maintain the hardware and software asset register. Work within Service Management (ITSM) to ensure that the asset register is aligned to the CMDB and that the CMDB is a complete, correct, current and true reflection of the organisations IT services. Establish and maintain an appropriate governance structure for SACM to identify and manage risks, develop, and review policy, evaluate options on available software tools and other SACM related business. Chair the IT Asset Management Group, establishing its membership and developing and regularly reviewing its Terms of Reference. Develop, communicate, and implement policies for the acquisition, maintenance, and disposal of assets throughout the organisation. Track assets throughout the IT Asset Lifecycle and ensure compliance with those and other relevant organisational policies. Develop and manage the IT Asset Register for DHCW. management of the associated budget, for specialist advisers to the DHCW. As well as other responsibilities as defined in the job description.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac

Service Transition Assist in the scoping, planning and deployment of complex Service Management arrangements of new IT Services from inception to full live service. Assist in the decommissioning of IT Services from the catalogue. Plan and agree the activities, resources, and action plans well in advance of a new IT service implementation, to ensure that all processes, IT systems and people are in place to allow the IT Service to be managed. Service Governance and Service Level Management Develop, and manage IT Service requirements, agreements, plans, and procedures for specific national IT Services. Plan and arrange Service Management Boards including their risks, issues, and action plans, ensuring that outstanding items are prioritised, monitored, and progressed to conclusion within agreed time scales. To manage, evaluate and report on the quality of these IT Services through defining, agreeing, and monitoring Key Performance Indicators (KPIs). Contributing to the development and implementation of policies, processes, procedures and reporting across multiple organisations for IT Services. Responsible for developing and implementing Continuous Service Improvement Plans for IT Services. Additional Responsibilities The post holder will be responsible for providing appropriate work-based training and coaching to team members.

To provide highly skilled specialised support under the direction of a Senior Dietitian supporting Children and Families in the Paediatric Weight Management Service. The post-holder will develop, organise, co-ordinate, deliver and evaluate education training packages for Families in community locations and home settings, under the guidance of the team Dietitian and other members of the Multi-disciplinary Team as appropriate. The post-holder will have delegated responsibility within an agreed framework with a degree of autonomy. The post-holder will be responsible and accountable for these tasks. The post holder will also support the wider MDT as appropriate. Under the direction of a Senior dietitian, the post-holder is a trained member of staff who will be required to work in an unsupervised capacity. They will be responsible for the development and organisation of nutrition training to Children and Families within an agreed framework. In addition, the post-holder will provide an access route for Children and Young People to engage in Nutrition Skills training, already delivered by the Public Health Community Dietetic Service, such as Nutrition skills for life. The post holder will: To plan and prioritise own workload on a day-to-day basis under the direction of the supervising Dietitian. To assist Dietitians in their role by undertaking specific tasks as directed by the supervising Dietitian working within the BDA Professional Code of Conduct for Dietetic Assistants. To be able to communicate appropriately and effectively at all levels with the client/client group and all those involved in the programme To assist and deliver community based nutrition interventions for parents, carers/staff/other agencies, under the direction of appropriate senior qualified staff. To work safely and appropriately in an unsupervised capacity as part of the Paediatric weight management team To work with clients and colleagues from diverse cultural and ethnic groups, and Respect personal beliefs and identity of individuals Promote individual rights and choice Promote anti-discriminatory practice To be involved in planning, reviewing and progression of community based nutrition programmes in line with recognised set guidelines. To be involved in activities provided by the Paediatric weight management team that lead to uptake of healthy choices and a healthier balanced diet To motivate, guide and encourage parents/carers/children and young people to participate in activities and monitor their progress during the programme and reporting findings to the relevant qualified staff member. To contribute to the maintenance of adequate notes on client group or activity progress, with guidance from qualified staff. To send relevant information to client groups as directed by the qualified staff To be competent in the use of practical food resources, with sufficient cookery skills To undertake the inputting of information into the computerised evaluation database To participate in team meetings to discuss programme progress and ensure that feedback is given to relevant bodies or groups. To respect and adhere to the code of confidentiality. To promote and support clients rights, by promoting individual choice and respecting their beliefs You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Service Transition Assist in the scoping, planning and deployment of complex Service Management arrangements of new IT Services from inception to full live service. Assist in the decommissioning of IT Services from the catalogue. Plan and agree the activities, resources, and action plans well in advance of a new IT service implementation, to ensure that all processes, IT systems and people are in place to allow the IT Service to be managed. Service Governance and Service Level Management Develop, and manage IT Service requirements, agreements, plans, and procedures for specific national IT Services. Plan and arrange Service Management Boards including their risks, issues, and action plans, ensuring that outstanding items are prioritised, monitored, and progressed to conclusion within agreed time scales. To manage, evaluate and report on the quality of these IT Services through defining, agreeing, and monitoring Key Performance Indicators (KPIs). Contributing to the development and implementation of policies, processes, procedures and reporting across multiple organisations for IT Services. Responsible for developing and implementing Continuous Service Improvement Plans for IT Services. Additional Responsibilities The post holder will be responsible for providing appropriate work-based training and coaching to team members.

Liaise as necessary with NHS staff at all levels to resolve faults across NHS organisations or external companies. Acquire and maintain a detailed knowledge of the Apigee platform including a detailed overview of the APIs published. Maintain appropriate records within the organisations development and service management tools (Azure devops and Servicepoint). Analyse change requirements and where appropriate produce requirements specification, impact analysis, change control, testing and documentation of changes. Continue to develop your professional skills and responsibilities consistent with the requirements of the post (see attached Job Description). You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.