Total 35 customer service job vacancies in Customer Service category in Alexandria, VA 22312

Customer Service Assistant

At Scotmid Co-operative, we are focused on serving our local communities and improving people’s everyday lives through our different businesses. We’ve been doing this for 160 years, and we will continue to work hard to do this for many more years to come. We’re a co-operative, which means that we are run by our members for the benefit of the local communities that we serve.

Scotmid food’s aim is to be Scotland’s preferred community convenience retailer and a key factor in achieving this is through our people.

Our stores are open from early in the morning to late at night, so a flexible approach is essential. No two days are the same and our Customer Service Assistants enjoy working at a fast pace, doing a variety of tasks from making breakfast rolls through to filling the shelves. As Customer Service Assistant your priority is making sure our customers have a great experience every time they visit the store, through friendly service, great product availability and first-class hygiene standards.

You may be required to prepare and serve various products which could include raw and cooked meat, alcohol, and foods containing allergens. You will also be on your feet for long periods of time, and many of our roles will involve some lifting, carrying and other tasks such as stock merchandising and cleaning.

If you have enthusiasm, a passion for customer service, and excellent communication skills we would love to hear from you.

Training will be provided but experience in a sales or retail environment would be an advantage, as would previous knowledge of food safety practices.

We are passionate about supporting, challenging, and developing people to be the best they can. With excellent benefits, competitive hourly rates, and opportunities to develop and grow, a Customer Service Assistant position with Scotmid could be your first step to a long-term career in retail.

Customer Assistant | Dan Murphy’s | Share your passion

Looking for an adventure? You’ll fit right in at Dan’s! As one of our spirited Customer Assistants, you’ll leave your mark on our customers, team and local community. With over 270 stores and 6500+ team members, we’re on a mission to share our passion for drinks and great times, just like our founder Daniel Francis Murphy did.

The ROLE:

• Leave your mark on our customers by providing memorable in store experiences which are centered around product discovery
• Increase your daily step count while stocking our shelves with the products that Dan’s is famous for
• Discover ways that you can bring our products to life through storytelling
• Adhere to responsible service of alcohol guidelines
• Importantly, be your authentic self.  Diversity is what makes our culture here at Dan’s

The YOU:

• YOU are passionate about people and creating memorable customer experiences
• YOU have the ability to work autonomously and in a team
• YOU have good availability to work across key customer hours
• YOU have a thirst for knowledge and feel excited to discover something new every day
• YOU want to join a business where you can dream big about your future and reach your potential

How we take care of our PEOPLE:

An exclusive discount card for Dan Murphy’s, BWS and other Endeavour Group brands including ALH pubs not to mention discounts from Woolworths and Big W. Endeavour Wellbeing Support, our Employee Assistance Program that offers critical incident support, career, conflict, nutrition and lifestyle, money, family, legal and employee assistance. Grow your career within Dan Murphy’s and the wider Endeavour Group network.

If drinks excite you - and you’re close-enough on the requirements, we’d love to hear from you!

Candidates will be required to complete a functional screening assessment as part of the recruitment process.

We are together creators
We’re big, but part of something much bigger. Dan Murphy’s is one of a number of brilliant retail businesses like BWS, ALH Hotels, Pinnacle Drinks within the Endeavour Group. Together we create the moments that bring millions of people together. And together we have more fun, create more opportunities, and score a lot more goals. We’re serious about having a good time - creating a safe, inclusive and fun place to work. We’re all about creating a more sociable future - for our customers and each other.

#WeAreTogetherCreators #ComeAsYouAre #FeelTheEnergy #DreamBig #LeaveYourMark #DanMurphys #DrinkBetter #EndeavourGroup 

Our Talent Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Endeavour Group is not responsible for any fees related to unsolicited resumes.

Customer Service Assistant

At Scotmid Co-operative, we are focused on serving our local communities and improving people’s everyday lives through our different businesses. We’ve been doing this for 160 years, and we will continue to work hard to do this for many more years to come. We’re a co-operative, which means that we are run by our members for the benefit of the local communities that we serve.

Scotmid food’s aim is to be Scotland’s preferred community convenience retailer and a key factor in achieving this is through our people.

Our stores are open from early in the morning to late at night, so a flexible approach is essential. No two days are the same and our Customer Service Assistants enjoy working at a fast pace, doing a variety of tasks from making breakfast rolls through to filling the shelves. As Customer Service Assistant your priority is making sure our customers have a great experience every time they visit the store, through friendly service, great product availability and first-class hygiene standards.

You may be required to prepare and serve various products which could include raw and cooked meat, alcohol, and foods containing allergens. You will also be on your feet for long periods of time, and many of our roles will involve some lifting, carrying and other tasks such as stock merchandising and cleaning.

If you have enthusiasm, a passion for customer service, and excellent communication skills we would love to hear from you.

Training will be provided but experience in a sales or retail environment would be an advantage, as would previous knowledge of food safety practices.

We are passionate about supporting, challenging, and developing people to be the best they can. With excellent benefits, competitive hourly rates, and opportunities to develop and grow, a Customer Service Assistant position with Scotmid could be your first step to a long-term career in retail.

Customer Service Assistant

At Scotmid Co-operative, we are focused on serving our local communities and improving people’s everyday lives through our different businesses. We’ve been doing this for 160 years, and we will continue to work hard to do this for many more years to come. We’re a co-operative, which means that we are run by our members for the benefit of the local communities that we serve.

Scotmid food’s aim is to be Scotland’s preferred community convenience retailer and a key factor in achieving this is through our people.

Our stores are open from early in the morning to late at night, so a flexible approach is essential. No two days are the same and our Customer Service Assistants enjoy working at a fast pace, doing a variety of tasks from making breakfast rolls through to filling the shelves. As Customer Service Assistant your priority is making sure our customers have a great experience every time they visit the store, through friendly service, great product availability and first-class hygiene standards.

You may be required to prepare and serve various products which could include raw and cooked meat, alcohol, and foods containing allergens. You will also be on your feet for long periods of time, and many of our roles will involve some lifting, carrying and other tasks such as stock merchandising and cleaning.

If you have enthusiasm, a passion for customer service, and excellent communication skills we would love to hear from you.

Training will be provided but experience in a sales or retail environment would be an advantage, as would previous knowledge of food safety practices.

We are passionate about supporting, challenging, and developing people to be the best they can. With excellent benefits, competitive hourly rates, and opportunities to develop and grow, a Customer Service Assistant position with Scotmid could be your first step to a long-term career in retail.

The Integrated Service Center Technician will provide front line support and act as the primary point of contact for a large government organization with diverse customers. Service Center Technicians will provide the highest quality customer care with every interaction. This role requires effective customer service skills, emphasizing problem-solving and trouble-shooting skills, contact handling procedures, incident management, communication skills, and an understanding of IT service management processes. They must be able to master the steps required to effectively manage and prioritize incidents, reduce escalations, and demonstrate the essential customer service skills required to improve overall customer satisfaction.

What You'll Get To Do:

• Provides first level support for inbound incidents and Service Requests
• Provide front line phone and email support related to system and application  issues
• High comfort level working with technology at a fast pace
• Ability to quickly route issues according to issue type and severity
• Good communication skills over the phone (polite, good listener, able to dissect customer descriptions into root problems to begin troubleshooting)
• The ability to multi-task, specifically focused with creating support tickets in a web-based CRM and troubleshoot while speaking to someone on the phone

You'll Bring These Qualifications:

• 1+ year of experience in Help Desk support and/or networking
• Customer service and/or support experience working in a Help Desk, Service Desk, or Call Center environment is preferred 
• Degree or equivalent work experience
• Experience working with Help Desk ticketing tools and knowledge base resources

Preferred Certifications:

• CompTia A+ 
• CompTia  Security +
• CompTia Network+ 
• HDI Customer Help Desk Analyst 
• Microsoft Office Specialist

What We Can Offer You:

- We’ve been named a Best Place to Work by the Washington Post.

- Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.

- We offer competitive benefits and learning and development opportunities.

- We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.

- For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.

BITS3

allspark

Company Overview:

CACI is an Equal Opportunity/Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here

The proposed salary range for this position is:

What You’ll Get to Do:

If chosen, YOU will get to work with an agile, fast paced team focused on defending our client’s global networks through threat hunting and tactical analysis of ongoing attacks. In this role, you will maintain and support users for mission-facing networks, solving problems in a hands-on manner, and growing your skills and experience across a broad range of components and systems. If chosen, YOU will have the opportunity to work on highly visible projects that directly make an impact to the Nations mission. YOU will be a motivated, passionate leader with the ability to drive our long-term strategic goals with daily tactical objectives. YOU will be a critical component in taking complex problems and delivering solutions that are simple yet elegant.

More About the Role:

• You will bring an understanding of networking fundamentals
• You will have experience with sponsor enterprise network operations and policies in Windows and Linux
• You will have strong customer service and technical writing skills
• You will have the ability to work independently
• You will demonstrated written and verbal communications skills
• You will experience performing assessments, developing or improving configuration management processes and procedures, and implementing these processes and procedures
• You will have the ability to work creatively and analytically in a fast-paced environment

You’ll Bring These Qualifications:

• Must have an active TS/SCI with Poly
• Experience with Tier 1/Tier 2 support in a technical and operational environment
• Understanding of network fundamentals
• Experience with sponsor's enterprise network operations and policies
• Familiarity with ServiceNow
• Familiarity with JIRA
• Excellent problem-solving skills, demonstrated experience getting to root causes for IT issues
• Experience with Linux Systems Administration
• Experience with Windows Systems Administration
• Ability to work independently or under only general direction
• Strong written and oral communications skills, with demonstrated competency in documentation
• Experience performing assessments, developing, improving, and implementing configuration management processes and procedures
• Ability to work creatively and analytically in a fast-paced environment.

NSIS.SCIM

NSIS.INFOTECH

What We Can Offer You:

• We’ve been named a Best Place to Work by the Washington Post.
• Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
• We offer competitive benefits and learning and development opportunities.
• We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.
• For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.

Company Overview:

CACI is an Equal Opportunity/Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here

The proposed salary range for this position is:

What You’ll Get to Do:
 

The Enterprise Service Bus (ESB) Application Administrator will be responsible for performing installation, configuration, testing and supporting activities related to the design and functionality of ESB. The program’s ESB includes but is not limited to Oracle Service Bus, Oracle Managed File Transfer (MFT), Oracle Database, Kafka Confluent Platform and their integrations. ESB Application Administrators actively participate in integrated product team meetings providing the necessary knowledge and guidance to ensure the selected ESB is implemented, configured and deployed successfully.

More About the Role:

A successful ESB Application Administrator candidate will be fluent with a variety of data models from business systems planning and data requirements planning and will have experience in designing web services with optimal security and performance. The candidate will also have a thorough understanding of the leading ESB solutions in the industry and will understand in detail the integration of the chosen ESB with the components of a specified technology stack.

You’ll Bring These Qualifications:

• Documenting technical and conceptual specifications in support of installation / configuration of ESB, Database, & Kafka components & their integrations.
• Operational Support of various internal ESB capabilities: IPPS-A APIs, service handlers, service operations, validation, error notifications & reporting, and Web service & SFTP connectivity with a focus on continuous process improvement and automation to overall reduce maintenance activities.
• Operational Support of various external components of the system like PeopleSoft Integration Broker, OAM/OID, REST, Oracle GoldenGate, Virtual Private Database (VPD), & Data Vault with a focus on continuous process improvement and automation to overall reduce maintenance activities
• Application of software patches and upgrades as needed to maintain functionality, security compliance and vendor support
• Supporting the Testing and CM teams for Functional/Security and Performance Testing, Code packaging and code migration to various Test and Prod environments
• Working closely with ETL development team to define topics, schemas, and routing to SFTP landing zones
• Working closely with DBAs, ETL/ PeopleSoft Dev teams, and Security Team to improve performance and data quality
• Working closely with developers, SMEs and Testers using Agile sessions
• Working to identify, prioritize, and execute assigned tasks to meet program goals and deliverable objectives
• Other tasks and activities as assigned or directed by the ESB Lead or Infrastructure Manager.

Required Qualifications:

• Active DOD SECRET clearance required; SSBI preferred
• Current Security+ accreditation required
• Bachelor's degree in Information Systems, Computer Science or Mathematics
• 5 - 9 years of related experience in the Information Technology field with an emphasis on large-scale ERP systems
• 3+ years of experience with Apache Kafka or Confluent Kafka; strong experience with messaging technologies, to include design, installation, configuration, and testing
• 2+ years of strong experience with enterprise service bus technologies, to include design, installation, configuration, and testing in Linux/Solaris environments; Oracle ESB/MFT required
• 3+ years of strong experience with scripting in Solaris/Linux platforms; sample scripts available upon request
• 1+ years of strong experience with SQL Compliant Database; Oracle preferred
• Ability to work collaboratively in a team environment with a strong focus on customer service and solution ownership
• Must possess strong oral and written communication skills and can demonstrate strong problem solving skills
• Ability to meet deadlines and manage multiple, dynamic priorities.

These Qualifications Would be Nice to Have:

• Experience with PeopleSoft Integration Broker and PeopleTools
• 2+ years of experience integrating OSB with PeopleSoft Integration broker
• Experience configuring Confluent Platform in Linux environments; Schema Registry, Connect, REST, & KSQL plusses
• Experience working in SIPRnet and deploying ESBs aboard the SIPRnet
• Experience working w/Cross Domain Guards
• Experience working w/Dissemination, Mandatory Access Controls (MAC), Role Base Access Controls (RBAC), and knowing the difference between them
• Experience working within a DoD Data Center such as DISA
• Proven track record of successful deployment of ESBs from requirements gathering through implementation

What We Can Offer You:
- We’ve been named a Best Place to Work by the Washington Post.
- Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
- We offer competitive benefits and learning and development opportunities.
- We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.
- For over 60 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.

Company Overview:

CACI is an Equal Opportunity/Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here

The proposed salary range for this position is:

At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 17,000 associates who work at Five Below and they’ll tell you there’s no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in.

It’s all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace!

What does the Customer Experience Manager do?

Under the leadership of the Store Manager, directly leads the Support Lead, Lead Cashier(s) (if applicable) and associates of the store while the Manager on Duty. The Customer Experience Manager (CEM) is responsible to “Wow the Customer”, front end operations, cash management, cleanliness, safety and driving sales.

How do they do it?

As a Five Below leader, your first priority is to contribute to the success of your store.  This means that you not only deliver in your role as the Customer Experience Manager, but you also model leadership behaviors and deliver as a manager on duty.  As the Manager on Duty, you deliver results during your assigned time, drive key performance indicators and brand loyalty by leading through your team.  The Customer Experience Manager is part of the management team that sets the tone by embracing and living the Five Below Value! These values translate into creating the coolest brand on the plant, where talented people want to grow their careers…and here is how!

Wow the Customer: Put the customer first and make a difference in people’s lives

Unleash Passion: Check your ego at the door and do what you say you will do

Hold the Penny Hostage: Treat Five Below like your own business and hire talent that will do the same

Achieve the Impossible: Set the bar high for self and team and make sure to take risks

Work Hard, Have Fun, Build a Career: Come to work ready to take on the day, create a fun atmosphere and recognize the team for all the efforts

Key Attributes:

• Leadership
• Trainer/Developer/Motivator
• Communication
• Emerging Skill - Planning/Time Management
• Ownership Commitment
• Accountability/Delegation/Follow up
• Sales Driver/Goal Oriented
• Professionalism

RESPONSIBILITIES:

• Ensures all associates and managers are Wowing the Customer through personal contact with customers
• Responsible for achieving CSAT score goals provided by the District Manager
• Responsible for leading Front End Operations
• Training the staff on the High Fives of Customer Service
• Ensures that each guest has a fast, friendly, checkout
• Responsible for maintaining the store cleanliness, recovery, and ready for customers at all times
• Responsible for opening and closing store procedures
• Responsible for performing SM duties in their absence
• Assists in supervising all Associates
• Assists in training all Associates
• Assists in coaching all Associates
• Assists in developing all Associates
• Assists in staff scheduling
• Reviews all corporate communications and reacts accordingly
• Partners with supervisors or corporate office regarding store issues
• Drives store sales and controls expenses
• Drives store sales which may include performing in all Five Below services (ear piercing, balloons, buy online pick up in store, etc.)
• Uses financial reporting to drive business opportunities
• Assists payroll process and ensures budget is in line with plan
• Assists in merchandising procedures
• Adheres to and holds associates accountable to all Five Below’s Standard Operating Procedures(SOP)
• Responsible for cash handling procedures including but not limited to preparing and dropping bank deposits
• Authorizes register functions including post voids, returns and discounts
• Complies with Human Resources policies and procedures
• Assists in receiving and stocking procedures

• Unloads merchandise from trucks
• Checks in shipments
• Stages merchandise for the sales floor
• Packs out merchandise
• Responsible for ensuring Candy, Crafts, and Sports Worlds are set and maintained to Brand Standards
• Accountable for driving Key Metrics: Sales, ADS, CSAT Scores, and Expense Control
• Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room

This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs.

• Frequently operate cash register
• Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet
• Frequently ascend/descend ladders in order to retrieve and put away stock
• Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor
• Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations
• Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise
• Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures
• Must be able to remain in a stationary, upright position for 80% of the time

QUALIFICATIONS:

• High School Graduate or equivalent.
• College experience preferred
• Minimum 2 years of management experience
• Excellent verbal and written communication skills
• Ability to multi-task
• Creative thinking
• Ability to maintain composure under pressure

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Five Below is an Equal Opportunity Employer.

Position Type:

BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as a Five Below recruiters. Please confirm that the person you are working with has an @fivebelow.com email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit Five Below’s Careers Site at www.fivebelow.com/info/careers to verify the posting.

POSITION SUMMARY: 

The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions. This customer service focused team member is knowledgeable in all areas of the Store’s business, including print, signs & graphics, and shipping. They will be responsible for taking orders, coordinating activities in the Store, providing pricing and product information, and recommending appropriate FedEx Office products and services. The Store Consultant will operate and maintain a wide variety of equipment, move boxes and equipment, stock materials, manage the production queue and output, manage complex projects, manage retail supply, and complete assigned tasks based on priority.

GENERAL DUTIES AND RESPONSIBILITIES:

(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)

 People

• Follows instructions of supervisors and assists other team members in performing store functions
• Assists in the training of store team members

Service

• Demonstrates consultative behaviors in a retail environment to understand each customer’s individualized need
• Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services
• Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs
• Ensures all customer problems are resolved quickly and to the satisfaction of the customer
• Takes complex customer orders using order systems and provides accurate pricing information
• Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
• Sets up and operates printing, binding, and other related equipment using customer supplied original media and documents
• Maintains a safe, clean and orderly retail Store

Profit

• Ensures confidentiality of customer data and careful handling of documents, media, and packages
• Processes financial transactions using a Point of Sale terminal (POS),including handling cash and making change
• Cleans, repairs, and stocks all retail store printing and shipping equipment and supplies to provide optimal performance and availability
• Stays current on retail Store merchandising materials and ensures proper display of all retail area product and signage
• Takes preemptive action to prevent errors and waste
• Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits
• Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety , customer service and security policies and procedures

Self-Management

• Performs multiple tasks at the same time
• Looks for opportunities to improve knowledge and skills within the retail Store
• Able to operate with minimal supervision
• Adheres to all FedEx Office team member and retail store standards, as outlined in the team member handbook
• All other duties as needed or required

MINIMUM QUALIFICATIONS AND REQUIREMENTS:

• High school diploma or equivalent education
• 6+ months of specialized experience
• Excellent verbal and written communication skills
• For new hires, must meet all FedEx Office employment qualifications in force at time of hiring
• For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook

ESSENTIAL FUNCTIONS:

• Ability to stand during entire shift, excluding meal and rest periods
• Ability to move and lift 55 pounds
• Ability, on a consistent basis, to bend/twist at the waist and knees
• Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
• Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
• Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
• Ability, on a consistent basis, to work with minimal supervision
• Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position

Quality Driven Management (QDM)

• (Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.)
• Suggests areas for improvement in internal processes along with possible solutions
• Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility
• Applies Quality concepts presented at training during daily activities
• Supports FedEx Office Quality initiatives

EEO Statement
 

FedEx Office is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant  on the basis of race, color, religion, national origin, citizenship, genetic information, age (except for bona fide occupational qualifications), sex, pregnancy (including childbirth or a related medical condition), disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing. America’s Military Veterans and individuals with disabilities are strongly encouraged to apply.

FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email HR.Recruiting@fedex.com.

FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate’s criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia's fair chance hiring law.

For more information, click here.

Description:

The Service Desk Technician will provide frontline support and act as the primary point of contact for large Government organization with diverse customers. Service Desk Technicians will provide the highest quality customer care with every interaction. Require effective customer services skills, emphasizing problem-solving and trouble-shooting skills, contact handling procedures, incident management, communication skills, and an understanding of IT service management processes. Must be able to master the steps required to effectively manage and prioritize incidents, reduce escalations, and demonstrate the essential customer service skills required to improve overall customer satisfaction.

Job duties include:

• Supporting a 24x7 world-class service center

• Provides first level support for inbound incidents and Service Requests

• Provide frontline phone and email support related to system and application issues

• High comfort level working with technology at a fast pace

• Ability to quickly route issues according to issue type and severity

• Good communication skills over the phone (polite, good listener, able to dissect customer descriptions into root problems to begin troubleshooting)

• The ability to multi-task, specifically focused with creating support tickets in a web-based CRM and troubleshoot while speaking to someone on the phone

Qualifications:

• 1+ year of experience in helpdesk support and or networking

• BA/BS

• Customer service and/or support experience working in a Help Desk, Service Desk, or Call Center environment is preferred 

• Ability to work rotating shift-work

• Degree or equivalent work experience

• Experience working with helpdesk ticketing tools and knowledge base resources

• Experience troubleshooting Microsoft Desktop Operating Systems 

• Experience with server and or desktop virtualization

• Experience with networked storage 

Preferred certifications:

• CompTia A+ 

• CompTia Server+ 

• CompTia Network+ 

• HDI Customer Help Desk Analyst 

• Microsoft Office Specialist 

Clearance:

• Must be obtainable: TS/SCI w/ active Polygraph

allspark

BITS3

Company Overview:

CACI is an Equal Opportunity/Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here

The proposed salary range for this position is:

Responsible for designing and developing system architectures and defines key capabilities and performance requirements for solutions or products that also encompass non-information technology related engineering or scientific disciplines. These solutions or products may require hardware, aerospace, communications, cyber, electrical, manufacturing, mechanical, or other specialized engineering domain knowledge in order to design, develop, and support them. Defines total systems design and technology maturity constraints in accordance with mission requirements. Develops system element architecture and design and interface definitions. Defines system implementation approach and operational concept. Develops models and architectural guidelines for current and future system development. Provides technical direction related to the implementation of system architecture by other staff.

What You’ll Get to Do:

CACI is seeking an experienced and highly motivated Multisource Integration (MSI) Lead with 10 or more years of service operations management experience in a multi-supplier environment. The MSI Lead is a multifaceted senior leadership role in the client’s multi-supplier ecosystem supporting the implementation and management of the MSI organization, processes, and policies.

The successful candidate will be responsible for leading a team of functional area leads through the improvement and maintenance delivery of the MSI and ITSM Service Operations and Service Integration. 

The successful candidate will have the opportunity to apply and grow their skillset in MSI Management, work with a motivated and innovative team, engage with a wide range of stakeholders, and build capabilities in the MSI market.

As a MSI Lead, you will:

• Understand the customer’s business and the impact of the Enterprise on its ability to succeed
• Support the organizational change initiatives required to deliver, improve, and maintain the customer’s operations to the commercial-based MSI model
• Manage the MSI organization in an operational state, including any required staffing, processes, and strategic direction
• Oversee the MSI functions including governance, customer engagement, service integration, continual improvement, and performance management
• Oversee the MSI including Incident, Problem, Change, Event, Configuration, Knowledge, Request Fulfillment, and Service Catalog providing continual process improvement support to the customer
• Optimize the overall operation of the Enterprise services, mission partners and providers, and processes improvements to increase value for the customer
• Collaborate with the Technical Director, to engage with the customer at the enterprise architecture level to strategically align the demand for new technical capabilities and the services provided the Enterprise
• Collaborate with other Program support functions such as Situational Awareness as a Service, Integrated Operations, and the Integrated Service Center to manage the cross-functional processes required for seamless service delivery
• Support the Program through identification and implementation of opportunities to improve service performance
• Directly support the Program Manager and Deputy to ensure that all MSI programmatic level responsibilities (e.g., staffing, programmatic deliverables, monthly reporting, ad hoc requests, etc.) are completed in a timely, accurate, and quality manner

Required Qualifications:

• Bachelor’s degree in Information Technology, Information Systems, Statistics, Business, Management or related field
• Minimum of 10 yrs of recent and relevant experience planning, directing and coordinating/executing multi-sourcing service integration activities related to an activity of similar size, complexity and scope.
• Active ITIL 4 Master or ITIAL Managing Professional (MP)
• Skilled at working collaboratively in a complex environment and driving performance achievement and improvements
• Data-driven mindset of service excellence and customer satisfaction
• Successful teamwork experience and demonstrated leadership abilities

Preferred Qualifications:

• Experience working with Government clients, specifically within the Intelligence Community
• Familiarity with IT Service Management toolsets such as ServiceNow or Remedy
• Project Management Professional (PMP) certification
• Minimum of 5 years relevant work experience and leadership in SIAM/MSI commercial environment
• Leader in SIAM/MSI practice implementation and operations
• Led managed IT infrastructure service transitions
• Experience leading large teams in a matrixed management structure
• Experience with Organizational Change Management
• Demonstrated experience producing programmatic deliverables
• Demonstrated experience with facets of personnel management

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Company Overview:

CACI is an Equal Opportunity/Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here

The proposed salary range for this position is:

The Service Relationship Manager (SRM) leads the integration of new and legacy Service Providers into the Multi-sourcing Service Integration (MSI) environment.  The focus of the SRM position will be on integration of ServiceNow with upstream and downstream system of IT Service Providers.  This is a highly challenging position that requires strong communication skills and the ability work with senior stakeholders across the organization. 

• Work closely with our Business Partners and Service Providers to support integration efforts into the IT Services Ecosystem. 
• Facilitate requirements discussions and TEMs with Service Providers and stakeholders  
• Interpret customer requirements to support onboarding activities to the ITSM Ecosystem and ServiceNow tool.   
• Identify solutions based on assessments against requirements (business impacts and schedule).  
• Support development of solutions to ServiceNow modules like ITSM, CMDB, and Knowledge 
• Serves as advocate of the Service Provider and Mission Partners through the MSI Governance model. 
• Collaborate with ITSM Process Owners to design, develop, test and implement solutions as well as identify initiatives for Continual Service Improvement (CSI) 
• Responsible for supporting and tracking enhancements for Service Provider 
• Ensure ServiceNow and ITSM best practices are enforced to prevent impact to future upgrades and system performance 
• Support configuration efforts for out of the box workflows and creation of custom workflows. 
• Experience creating and managing project documentation per project goals and objectives. 
• Evaluate Service Provider metrics and Key Performance Indicators (KPI) 

Required Skills 

• An Active TS/SCI Clearance with Polygraph 
• Bachelor of Science degree from an accredited college in Computer Science or technical discipline in related field 
• Ability to be a self-starter, pay strict attention to detail, and multitask across multiple projects and clients in a fast-paced, team-based environment. 
• Good understanding of ITIL 
• Good understanding of ServiceNow 
• Strong analytical, problem-solving and decision-making capabilities. 
• Demonstrates a high degree of customer service and teamwork. 
• Ability to work independently 
• An aptitude to learn new technology quickly 
• Excellent written and oral communication skills 
• The ability to work independently and as part of a team 

Desired Qualifications: 

• Project Management Professional (PMP) 
• ServiceNow Certified Implementation Specialist – ITSM 
• ITIL V3/V4 Foundations Certified 
• Hands-on experience with one or more implementation of ServiceNow ITSM, ITOM, ITBM, Discovery, CMDB, and Knowledge. 
• Experience in Hardware and Software Asset Management (HAM, SAM) modules. 
• Experience with Application and Technology Portfolio Management (APM, TPM) modules. 
• Experience with Event Management (EM) and integrations. 

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What We Can Offer You:

- We’ve been named a Best Place to Work by the Washington Post.

- Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.

- We offer competitive benefits and learning and development opportunities.

- We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.

- For over 60 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.
 

Company Overview:

CACI is an Equal Opportunity/Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here

The proposed salary range for this position is:

What You’ll Get to Do:

CACI was recently awarded a new multi-year contract with the DIA and is looking for a Field Service Representative for DIA’s Machine-assisted Analytical Rapid-repository System (MARS) Program.

More About the Role:

As the selected candidate, you will facilitate the adoption and employment of the MARS program across the Intelligence Community:

• Provide MARS demonstrations to assigned personnel at DIA, component commands, and service intelligence production centers.

• Assist users with learning and using the functions within MARS.

• Assist with integrating and applying any fielded MARS capabilities to support user workflows.

• Provide MARS training.

• Assist the government in identifying and mitigating capability gaps between MARS and those that use it.

You’ll Bring These Qualifications:

• Strong communication and presentation skills

• Experience with the intelligence analysis process

• Working knowledge of Foundational Military Intelligence 

• The ability to tie relevant experience to customer workflow user integration

• Current Top Secret/Specialized Compartmented Information (SCI) Security Clearance with ability to obtain a CI Polygraph. (CACI will nominate for CI polygraph any TS/SCI eligible candidate with a signed CACI offer letter, so TS/SCI eligible candidates without a polygraph are encouraged to apply.)

These Qualifications Would be Nice to Have:

• Desired Experience: Minimum 3-5 years of experience conducting intelligence analysis

• Experience training/briefing high-level government personnel

• Understanding of the Intelligence and Targeting Cycles and how they are tied to operations Experience at a Geographic or Functional Command

• Desired Education: Bachelor’s degree in a related field

• Working understanding of DIA and Machine-assisted Analytical Rapid-repository System (MARS)

What We Can Offer You:

• CACI’s mission places its personnel against the government’s most critical emerging challenges. Work with us, and you’ll be working with a team making a difference across the globe. 

• CACI offers competitive benefits as well as numerous learning and development opportunities for highly technical and engineering professionals. 

• As the Prime Contractor for this effort, CACI offers unmatched stability and growth potential within the program.

• We’ve been named a Best Place to Work by the Washington Post.

• Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.

• We offer competitive benefits and learning and development opportunities.

• We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.

• For over 60 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.

Company Overview:

CACI is an Equal Opportunity/Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here

The proposed salary range for this position is:

About us

About the role

As a Customer Specialist, you provide customers with exceptional shopping experiences. You can empower self-expression by creating authentic connections with customers and helping them discover products they love. Together with the store team, you will support an inclusive store environment where customers feel welcome on their shopping journey. If you love fashion and want to work for a brand that emphasizes empowering customers and associates in its community, Lane Bryant is the place for you.

The impact you can have

In this role, you will have the opportunity to:

• Welcome customers and engage with them to understand their needs and support their shopping experiences.

• Share your knowledge of our products and services with customers to outfit and inspire them.

• Uphold brand merchandising and visual standards for a clean, neat, well-presented store.

• Promote in-store events and company programs that support the brand.

• Contribute to the store's success by maintaining the highest brand and execution standards.

• Support an inclusive and welcoming store environment for customers and associates.

You'll bring to the role

• Prior retail experience or customer-focused experience

• Passion for styling and love of working with people

• Flexible availability – including evenings, weekends, and holidays

• Ability to read, write, and communicate in English

• Proficient with technology, including an ability to operate store systems accurately
   

Benefits

• Merchandise discount at our brands: 50% off regular-priced merchandise at Ann Taylor, Lane Bryant, and LOFT (in-store and online)

• Support for your individual development plus opportunity for growth within our family of brands

• A culture of giving back – opportunities to support our philanthropic partners that benefit local communities*

*Job offers will consider factors such as your qualifications, relevant experience, and skills. Eligibility of certain benefits and associate programs is based on employment type, role, and location.

Location:

Position Type:

Equal Employment Opportunity

The Company is committed to hiring and developing the most qualified people at all levels.  It is our policy in all employment decisions to ensure that all associates and potential associates are evaluated on the basis of qualifications and ability without regard to sex (including pregnancy), race, color, national origin, religion, age, disability that can reasonably be accommodated without undue hardship, genetic information, military status, sexual orientation, gender identity, or any other protected classification under applicable law.  We do not discriminate in any of our employment policies and practices.  All associates are expected to follow these principles in all relationships with other associates, applicants, or others with whom we do business. 

The Company welcomes applications from people with disabilities.  Accommodations are available on request for candidates taking part in all aspects of the application process. 

Note to Applicants:  Smoking is prohibited in all indoor areas of the Company unless designated smoking areas have been established by a particular location in accordance with applicable law. 

Key Role:

Provide support to a Service Headquarters organization in the research, analysis, and assessment of service strategy, plans, and their implementation. Identify, analyze, and evaluate complex policies, processes, and systems for the integrated implementation of joint and service strategies. Coordinate and collaborate with service planners on national level documents and associated policies and plans. Author service level information papers, speeches, assessments, forum position papers, and strategic documents. Advise and prepare senior leadership for decisions and key leader engagements related to strategic documents and associated plans. Attend planning activities, working groups, and forums, as required. Keep various Service, DoD, and JS stakeholders aligned on Service strategies, plans, and their implementation.

Basic Qualifications:

• 5+ years of experience working with the Department of Defense
• 5+ years of experience in a Joint or Service Headquarters organization
• Experience coordinating across military branches on national policy and strategy
• Ability to manage multiple competing deadlines
• Secret clearance
• Master's degree

Additional Qualifications:

• Experience working in a Combatant Command or Service Headquarters
• Experience briefing U.S. military General Officers or senior executive-level officials
• Experience with strategic documents, including NSS, NDS, NMS, and AJA, and Global Force Management (GFM) and the associated strategic documents, including GFMIG, GEF, JSCP, and CPG
• Experience supporting military planning, including deliberate, contingency, crisis, and operational planning teams and the plans portfolios for Combatant Commands
• Knowledge of military organizational and command structure, missions, roles, and functions
• Ability to advise, negotiate, and persuade various military officials and senior leaders to endorse recommendations and adhere to guidance, policies, and regulations
• Possession of excellent research and analysis skills
• Possession of excellent verbal and written communication skills
• Graduate of a Military Planners School, including SAW, SAMS, MOPC, or JAWS

Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Secret clearance is required.

Create Your Career:

Grow With Us

Your growth matters to us—that’s why we offer a variety of ways for you to develop your career. With professional and leadership development opportunities like upskilling programs, tuition reimbursement, mentoring, and firm-sponsored networking, you can chart a unique and fulfilling career path on your own terms.

A Place Where You Belong

Diverse perspectives cultivate collective ingenuity. Booz Allen’s culture of respect, equity, and opportunity means that, here, you are free to bring your whole self to work. With an array of business resource groups and other opportunities for connection, you’ll build your community in no time.

Support Your Well-Being

Our comprehensive benefits package includes wellness programs with HSA contributions, paid holidays, paid parental leave, a generous 401(k) match, and more. With these benefits, plus the option for flexible schedules and remote and hybrid locations, we’ll support you as you pursue a balanced, fulfilling life—at work and at home.

Your Candidate Journey

At Booz Allen, we know our people are what propel us forward, and we value relationships most of all. Here, we’ve compiled a list of resources so you’ll know what to expect as we forge a connection with you during your journey as a candidate with us.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Work Model
Our people-first culture prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely.

• If this position is listed as remote or hybrid, you’ll periodically work from a Booz Allen or client site facility.
• If this position is listed as onsite, you’ll work with colleagues and clients in person, as needed for the specific role.

EEO Commitment

We’re an equal employment opportunity/affirmative action employer that empowers our people to fearlessly drive change – no matter their race, color, ethnicity, religion, sex (including pregnancy, childbirth, lactation, or related medical conditions), national origin, ancestry, age, marital status, sexual orientation, gender identity and expression, disability, veteran status, military or uniformed service member status, genetic information, or any other status protected by applicable federal, state, local, or international law.