Total 104 customer service job vacancies in Customer Service category in reading berkshire rg1 2ad

Your new company
Join a prestigious client based in Theale, Berkshire, known for delivering exceptional products and customer service all whilst being a renowned brand in its industry.

Your new role
As a Customer Service Advisor, you will manage customer enquiries and resolve issues from the beginning of the case to the end, ensuring a seamless and first-class experience for customers. This is a permanent position offering a salary of £27,000 per annum with hybrid working available after training.

What you'll need to succeed

• Proven experience in customer service or case/complaint management
• Excellent written and verbal communication skills in addition to problem-solving skills
• A proactive and positive attitude towards customer interactions

What you'll get in return

• £27,000 per annum, increasing to £29,000 after training
• 27 days holiday + bank holidays
• Yearly bonus depending on company performance
• Canteen and chef on-site

What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new company
You will be joining the customer service team at a really exciting time. Due to increased growth, the team is expanding and are looking to add an additional team leader to their structure. The organisation is a prestigious, well-known brand.


Your new role
As a customer service team leader, you will manage, motivate and develop a team of approximately 7 customer service agents who will ensure daily performance is maximised and contribute to the development of processes and procedures to enhance efficiency. You will be the point of escalation for complaints or complex matters that cannot be resolved by your team. You will work with the head of customer service to ensure the team deliver a first-class customer experience. You will be joining at an exciting time of growth where customer service advisors will need to be trained and developed to high standards.
This role will be office based to ensure the right level of training and support can be given.

What you'll need to succeed
We are looking for candidates that demonstrate a passion for providing a positive outcome in a complaint's environment. You will also be at the point in your career where you have started to manage customer service agents and have a keen interest in building and developing their skills.

It'd be a huge benefit if you had an understanding of consumer rights law and FCA requirements.

Our client is open to considering candidates who meet some but not all the requirements, so please apply if this seems like a good move for you.

What you'll get in return

• £36,000-£38,000 per annum
• Company performance bonus
• 27 days holiday + bank holidays
• On-site chef and subsidised canteen

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Registered Service Manager - Wraysbury/Staines £38,940

Join Voyage Care and Feel Valued, we reward your dedication with:
Wagestream giving you the flexibility to draw upon up to 40% of your pay, as it is earned.
Funded Blue Light Card hundreds of discounts at high street retailers etc.
24/7/365 doctor line for our colleagues and their families
Access to cash plans for our colleagues, which also covers their families
Enhanced retirement leave
Long service awards

Registered Service Managers with a passion for enhancing the quality of life of the people we support are at the heart of our management teams. We’re currently searching for a fantastic Registered Service Manager to join us in leading our residential service in Staines. This service is a welcoming and friendly environment with a dynamic team that supports a fantastic group of people!

Our Registered Service Manager will be working alongside local authorities, healthcare professionals and the families of the people we support as well as leading a team to ensure that people gain more independence in their daily lives and have positive outcomes.

You will be managing the day-to-day running of the service(s), developing and implementing person centred support plans, conducting care needs assessments, recruiting and inducting new colleagues, completing supervisions/appraisals, completing medication competencies and medication audits, attending mutli-disciplinary meetings, completing quarterly audits and reports, effectively manage the services P&L, ensure regulatory, legislative, internal and contractual requirements are met including relevant notifications and adherence to policies and procedures. You’ll be a friendly, dynamic and caring leader with a passion for the care sector and delivering the best support.

This is an amazing role for someone who is looking to really make a difference to the lives of others, whether that’s helping our colleagues grow in confidence or the people we support gain independence so that they meet their goals.

We’re interested in our Registered Service Manager having both the right experience and the right values. This is why at this service our Registered Manager should have previous experience as a CQC registered manager in a care management role, be willing and able to undertake CQC registration and a Level 5 in Health & Social Care as well as experience working with individuals with autism, complex individuals with mental health needs and challenging behaviours.

Why choose us?

We embrace people’s differences and encourage you to Be You, and so long as you’ve got the passion to make someone’s life better, we can give you all the skills and development opportunities you need to build a great career.

We encourage our staff to Grow Together through our excellent training programme, starting at induction and following you through your career, with opportunity for promotion and progression as well as job security in a sector leading organisation.

Don't hesitate to apply today and make a real difference to the lives of the people we're supporting!

All applicants and subsequent job offers will be subject to satisfactory DBS checks and references.

Registered Service Manager - Reading £34,000 to £36,000 depending on experience

Registered Service Managers with a passion for enhancing the quality of life of the people we support are at the heart of our management teams. We’re currently searching for a fantastic Registered Manager to join us in leading our Small 6 bedded residential service for people with moderate learning disabilities in Woodley/Reading. This service is a welcoming and friendly environment with a stable dynamic team, no agency use. We are Looking for a manager who can lead on person centred care values and achieve the objectives of outstanding regulatory requirements. Perfect for managers looking to grow, our role provides a supportive team and abundant development prospects. Are you passionate about empowering colleagues to deliver exceptional care?

Join Voyage Care and Feel Valued, we reward your dedication with:
Wagestream giving you the flexibility to draw upon up to 40% of your pay, as it is earned.
Funded Blue Light Card hundreds of discounts at high street retailers etc.
24/7/365 doctor line for our colleagues and their families
Access to cash plans for our colleagues, which also covers their families
Enhanced retirement leave
Long service awards

Our Registered Service Manager will be working alongside local authorities, healthcare professionals and the families of the people we support as well as leading a team to ensure that people gain more independence in their daily lives and have positive outcomes. You will be managing the day-to-day running of the service(s), developing and implementing person centred support plans, conducting care needs assessments, recruiting and inducting new colleagues, completing supervisions/appraisals, completing medication competencies and medication audits, attending mutli-disciplinary meetings, completing quarterly audits and reports, effectively manage the services P&L, ensure regulatory, legislative, internal and contractual requirements are met including relevant notifications and adherence to policies and procedures. You’ll be a friendly, dynamic, and caring leader with a passion for the care sector and delivering the best support. This is an amazing role for someone who is looking to really make a difference to the lives of others, whether that’s helping our colleagues grow in confidence or the people we support gain independence so that they meet their goals.

We’re interested in our Registered Service Manager having both the right experience and the right values. This is why at this service our Registered Manager should have previous experience in a care management role, be willing and able to undertake CQC registration and a Level 5 in Health & Social Care as well as experience working with individuals with learning disabilities.

Why choose us?

We embrace people’s differences and encourage you to Be You, and so long as you’ve got the passion to make someone’s life better, we can give you all the skills and development opportunities you need to build a great career.

We encourage our staff to Grow Together through our excellent training programme, starting at induction and following you through your career, with opportunity for promotion and progression as well as job security in a sector leading organisation.

Don't hesitate to apply today and make a real difference to the lives of the people we're supporting!

All applicants and subsequent job offers will be subject to satisfactory DBS checks and references.

Service Advisor Vacancy - Wokingham

Salary: Basic £30,000 OTE £39,000 + and company benefits
Working hours: Monday to Friday, 8am - 6pm, 1 in 4 Saturday mornings - full time, permanent position

OC18145

We have a new vacancy for a Service Advisor for my client's main dealership in Wokingham. Excellent opportunity for a Service Advisor to join a high performing team. This role suits a Service Advisor looking for a long-term role.

Fantastic benefits package that includes:

• Competitive starting salary
• Company pension scheme

Role:

• This Service Advisor position entails dealing with the customer as they wish to book their vehicle into the workshop. Delivering high levels of customer service you will find their requirements and advise on cost, time scale and what exactly will happen
• The role is with a busy dealership that requires someone who can deal with the volumes while delivering a high standard of customer service

Requirement:

• The right individual must have previous motor trade experience. We may consider someone from an independent garage who can show the knowledge, confidence and driven manner.
• Have a steady work history
• At least 2 years' experience working within the motor trade / car dealership as a Service Advisor
• Pinnacle or Kerridge experience is preferable but not essential. Having experience with some sort of dealership system.
• Looking for a confident, friendly and professional individual with a strong customer service background.

All applications will be treated with the utmost confidentiality

INDAS

Consultant: Jack Adams

Octane Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries.

We are recruiting across the UK for Service, Aftersales and Parts - Service Advisor, Warranty Advisor, Warranty Administrator, Aftersales Advisor, Service Team Manager, Senior Service Advisor, Service Manager, Aftersales Manager, Parts Advisor, Parts Administrator, Parts Supervisor, Parts Managers

Octane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments.

Customer Team Member
Location: 4 Monument Close, Essex Street, Newbury, RG14 6QW
Pay: £12.00 per hour
Contract: 20-39 hours per week + regular overtime, permanent, full or part time hours
Working pattern: Varied shifts including early mornings (store opening), afternoons, late evenings (until 10.30pm) and weekends, to be discussed at interview



Full, paid training provided
You can apply for this role using your mobile device (no CV needed!)


You must be aged 18 or over to be a customer team member at Co-op, as it requires working before 6am or after 10pm.


We're looking for Customer Team Members to join our team at Co-op.


When you join Co-op, you'll get amazing benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.


As a Customer Team Member, you'll be part of a friendly team that's dedicated to helping our customers. We'll look to you to provide them with great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.


At Co-op, we do things a different way. For over 175 years we've focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You'll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.


What you'll do
- Friendly and thoughtful service - you'll put customers first in everything you do: responding to queries, championing Co-op products and Membership, and doing all you can to deliver a great shopping experience
- Work together to make everyone's day better - supporting your store colleagues to solve problems for customers and members
- Make sure the store safe and legal - keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
- Help introduce new products and services - make changes feel natural, sharing experiences with your colleagues so everyone learns together
- Support your local community - get involved in all kinds of activities and events!

This job would suit people who have
- A genuine care for the needs of customers and members
- Great people skills, with the ability to build positive relationships with customers and colleagues
- A positive approach to change and problem solving
- The flexibility to work a range of different shifts

Why Co-op?
- 30% discount on all Co-op products in-store plus 10% discounts on all other brands (increasing to 20% on payday weekends)
- A pension scheme with up to 10% employer contributions
- Wagestream- a money management app giving you access to a percentage of your pay as you earn it
- 31 days of holiday (including bank holidays, pro rata for part time colleagues)
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
- 24/7 employee assistance service
- Full, paid training and dedicated support for your personal development and career progression
- Rotas shared three weeks in advance and accessible on your phone
- Cycle-to-work scheme

Building an inclusive workplace


We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.


If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.


We'll ask whether you'd like to be considered under the Disability Confident scheme when you apply.


If we invite you to take part in the recruitment process for any of our jobs, we'll ask you if you need any reasonable adjustments to enable you to participate.


You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.


You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at jobs.coop.co.uk/diversity-inclusion-wellbeing.



As part of the application process for this job, you'll need to complete two online assessments. It will take around 20 minutes to complete these tests.

Customer Advisor
Slough
12 Months Maternity Cover, Full time 37.5 hours per week
£12.58 - £14.50 Per hour dependent on skills and experience
Working Hours: Mon-Fri 8:30am-5pm
ASAP Start

Our client, one of the world's leading industrial companies are currently recruiting for a Customer Advisor to join their busy team in Slough.

Role Overview:
To provide a superior level of customer service to all customers contacting the Technical Advice Centre and complaint resolution via various platforms including social media. Championing the voice of the customer ensuring all customers are properly managed and their feedback shared with the business, to improve products for the future. Managing your own time with up to 80 open complaints at any one time, whilst managing complaint costs in a fast paced and pressured environment. Negotiating complaints worth thousands which could have legal involvement along with multiple stakeholders.

Role & Responsibilities:

• Deal with any customer query relating to their current or possible future needs. Sharing customer trends in feedback to develop improvements in future product and service offering.
• To ensure all open complaints are contacted at the set frequency to maintain ownership and the customer expectation.
• Record all data on CRM accurately according to the needs of the business.
• To be prepared to make decisions, agree and negotiate settlements that could be worth thousands of pounds. Ensuring the appropriate level of sign off is agreed throughout the process.
• Understanding the risks involved with handling social media interactions, with a unique style of writing and responding on a social platform within agreed timeframes.
• Communicating with third party suppliers regarding any queries either party may have regarding products or orders placed.
• Organising laboratory testing to help resolve customer complaints by means of samples.
• Placing literature and sample orders
• Respond to all customer feedback generated via Survey Monkey
• Report any website errors to the appropriate teams
• Adhere to all HSE and clear desk policies.
• Understanding the importance and risks that are associated with customer HSE complaints. Managing the HSE Alerts process in each case.
• Keeping up to date with product knowledge and any current product resolutions.
• The ability to manage a difficult customer; able to diffuse a situation and propose a suitable resolution. Whilst remaining calm and not taking and comment from the customer personally.
• In the role the Advisor needs to be able to handle the pressure of workload and stresses that come from a high pressured customer contact environment.

Using your excellent communication and customer service skills, the Customer Service is responsible for:

• Providing our customers with expert technical advice, including specification advice on all decorative brands & products. Able to identify complaints and issues that may be potentially sensitive or may risk the businesses reputation and highlight to the crisis team as appropriate.
• Turning complaints into opportunities & maintaining ownership at every opportunity, whilst proactively promoting products and services.
• You will also be responsible for agreeing & negotiating settlements that are satisfactory to the customer and appropriate to the business.
• To interact with customers over the phone, in writing (letters & emails) and on social media platforms
• The ability to effectively communicate different types of technical reports to all types of customers, in a way they can understand.
• Being a team player and assisting your colleagues where necessary with day to day administration tasks, including allocation of post, filing, processing free of charges, courier requests and logging complaints.

You will have an excellent understanding of IT packages, ideally including SAP, Word and Excel and previous customer service based environment experience to include inbound and outbound phone contact.

If you feel like this could be the role for you, click 'apply' today!

The essential criteria for you to be considered for this role include: Diploma or degree level professional qualification such as Nurse, OT, Social Worker, Psychological Therapist or Psychotherapist and registered with relevant professional body. Minimum 2 years post-qualification experience of working with people with mental health problems, group facilitation, and supporting people with complex emotional needs or difficulties associated with personality disorders. Strong working knowledge of mental health services, peer support and co-production. For further information about the role, please see attached job description and person specification. We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted. We welcome a conversation about flexibility and any other questions you may have. Please dont hesitate to call: Charlie Thomas, SUN Service Manager on 0300 365 8000 or email: Charlie.Thomas@berkshire.nhs.uk or wholl be delighted to help. We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants where required.

About the role

We currently have a vacancy for an experienced Service Manager to join our Family Help & Safeguarding service. We firmly believe that relationship-based social work makes a real difference to the lives of children, young people and their families, and our generic Together for Families Teams, ASYE Academy Team, and Supporting Families Team all focus on delivering outstanding support to families.


Our Together for Families (TfF) Teams have been developed in order to allow children and families to benefit from the continuity of having only one social worker, and to form a relationship with that worker that promotes sustained positive change. The benefit for our social workers in this practice model is the ability to form consistent, meaningful relationship with children and their families; the opportunity to learn and to develop new skills whilst working across the journey of the child in statutory social work; to have lower caseloads, and a supportive environment that makes relationship-based social work flourish.


Our Together for Families teams, and the ASYE Academy Team both work with children during S.17 (Children Act, 1989) single assessments, S.47 child protection investigations, as well as working with children subject to Child In Need Plans, Child Protection Plans, pre-proceedings, proceedings and those becoming looked after.


Our Supporting Families Team currently provides a range of supportive interventions including supervised contact for Children Looked After; specialist support for parent/carers with substance misuse difficulties via a Consultant Practitioner; providing direct work and parenting interventions for those children subject to CIN and CP Plans and offering group work support for parents/carers who are survivors of domestic abuse. There is also now an exciting development within the Team to introduce a small group of Lead Practitioners to case hold Child in Need (S.17, Children Act 1989) cases, with the support of a social work qualified and experienced Assistant Team Manager.


As a Service Manager you will be responsible for leading and managing 4 Together for Families Teams, each team comprising a Team Manager and 5 social workers and taking new cases from our Children’s Single Point of Access Team (MASH) on a 9-week duty cycle. You will also manage the ASYE Academy Team, comprising of a Team Manager, 3 Consultant Practitioners and 9 ASYEs.

You will provide passionate and inspiring leadership to your Teams, providing regular high quality management oversight, supervision and support. You will ensure that the child’s lived experience is at the very heart of everything that is done. At Brighter Futures for Children, we have a culture of providing high support and high challenge, in the very best interests of children. We are immensely proud to be growing and developing our staff in the Family Help & Safeguarding service and now benefit from having a very stable workforce where over 90% of our staff are permanent, our reliance on agency cover is low, and caseloads are mostly manageable. We need skilled and committed people to join our Team and support our delivery within this relationship-based practice model and make a real difference to our children and families in Reading. In return we offer a very competitive salary and benefits package, a recruitment and retention allowance, generous pension, relocation package, annual leave up to 26 days, and excellent career progression opportunities. Whether you want to develop your skills and experience as a social worker or step into more senior roles including management, we offer a comprehensive range of training and learning opportunities to do so, making a commitment to investing in you. At Brighter Futures for Children, we invest in the well-being of our staff too, and know that we can’t deliver excellent outcomes for families if our staff are also not exceptionally well supported. We really do like to “grow our own” and are immensely proud at how so many of our staff have stayed working with us, and have been supported to progress in their careers, including to more senior roles. If you like the sound of this, please get in touch with us today for a confidential discussion about the post.


Inclusion and Diversity

We want Brighter Futures for Children to be a great place to work and to ensure that our children, young people and families are represented in leadership roles and positions of power. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking.




We particularly welcome applications from Black, Asian and those of Other Ethnicities, LGBT+, disabled and neurodiverse communities to make a real difference to our children, young people and families so that equalities and justice remains at the heart of everything we do.



Asking for Adjustments

Brighter Futures for Children is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions.




If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please let us know.



Closing date: 8 November 2024

Interview date: 27 November (face to face)


We look forward to hearing from you!

Proud member of the Disability Confident employer scheme

The "must haves" for this role: Degree or equivalent experience Experience of working with and supporting people who have mental health issues (or other disadvantaged groups) into employment Able to demonstrate empathy, tenacity and hope when working alongside people with severe mental health issues Excellent motivational, communication and listening skills A high level of organisation and perseverance For further information about the role, please see attached job description and person specification. We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted. We are committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed. We welcome a conversation about flexibility and any other questions you may have. Please don't hesitate to call: Miranda Jeeawock on 07500 994253 or email: miranda.jeeawock@berkshire.nhs.uk who will be delighted to help. Please note, if we receive a high number of applications, we may close this role earlier than the advertised closing date, so please submit your application as soon as possible.

Registered Service Manager - Staines/Berkshire £38,940

Join Voyage Care and Feel Valued, we reward your dedication with:
Wagestream giving you the flexibility to draw upon up to 40% of your pay, as it is earned.
Funded Blue Light Card hundreds of discounts at high street retailers etc.
24/7/365 doctor line for our colleagues and their families
Access to cash plans for our colleagues, which also covers their families
Enhanced retirement leave
Long service awards

Registered Service Managers with a passion for enhancing the quality of life of the people we support are at the heart of our management teams. We’re currently searching for a fantastic Registered Service Manager to join us in leading our residential service in Staines. This service is a welcoming and friendly environment with a dynamic team that supports a fantastic group of people!

Our Registered Service Manager will be working alongside local authorities, healthcare professionals and the families of the people we support as well as leading a team to ensure that people gain more independence in their daily lives and have positive outcomes.

You will be managing the day-to-day running of the service(s), developing and implementing person centred support plans, conducting care needs assessments, recruiting and inducting new colleagues, completing supervisions/appraisals, completing medication competencies and medication audits, attending mutli-disciplinary meetings, completing quarterly audits and reports, effectively manage the services P&L, ensure regulatory, legislative, internal and contractual requirements are met including relevant notifications and adherence to policies and procedures. You’ll be a friendly, dynamic and caring leader with a passion for the care sector and delivering the best support.

This is an amazing role for someone who is looking to really make a difference to the lives of others, whether that’s helping our colleagues grow in confidence or the people we support gain independence so that they meet their goals.

We’re interested in our Registered Service Manager having both the right experience and the right values. This is why at this service our Registered Manager should have previous experience as a CQC registered manager in a care management role, be willing and able to undertake CQC registration and a Level 5 in Health & Social Care as well as experience working with individuals with autism, complex individuals with mental health needs and challenging behaviours.

Why choose us?

We embrace people’s differences and encourage you to Be You, and so long as you’ve got the passion to make someone’s life better, we can give you all the skills and development opportunities you need to build a great career.

We encourage our staff to Grow Together through our excellent training programme, starting at induction and following you through your career, with opportunity for promotion and progression as well as job security in a sector leading organisation.

Don't hesitate to apply today and make a real difference to the lives of the people we're supporting!

All applicants and subsequent job offers will be subject to satisfactory DBS checks and references.

People with severe mental health issues face huge barriers when it comes to employment. Over 80 per cent of them would like paid work, but only 8 per cent achieve it.

Could you be part of the team that’s dedicated to addressing this injustice? Berkshire Healthcare’s Individual Placement and Support (IPS) employment service, now in its eighth year, are looking for an employment specialist to champion our mission and support people with severe mental health issues – your clients – to gain, sustain and retain paid work.

Ours is a diverse team and brings many strengths and skills together. We’ll train you in the IPS approach, giving you the tools you need to provide expert support and advice to clients, while also building positive relationships with employers, opening doors, and changing perceptions around mental health. Previous experience working in supported employment and with people with severe mental health issues is an advantage. But above all you'll need empathy, hope and tenacity when working alongside your clients.

We have 1 full time role available (37.5 hours) within our EIP (Early intervention in Psychosis) Team, and you would be expected to travel across West Berkshire, to include Reading, Wokingham and West Berkshire

It’s a highly varied job where you’ll spend most of your week in the community, meeting clients and employers, and making a vital contribution to the team’s activities.
• You’ll support a caseload of up to 20 people with severe mental health issues who are unemployed or struggling in the workplace.
• Working directly with all relevant stakeholders – including clients, clinicians, consultant psychiatrists and employers and Job Centre Plus – you’ll aim to enable your clients to gain, sustain and retain paid employment.
• You’ll have the opportunity to transform the lives of your clients, to give them hope, direction and support their recovery journey. It's also challenging, so you’ll need to be able to demonstrate perseverance, whilst being empathic and dedicated to finding clients a role that’s right for them.

Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated ‘outstanding’ by the CQC, we’re committed to providing the best possible care to people across Berkshire.

We value diversity and are proud to be a Stonewall Top 100 Employer. We work hard to create an inclusive environment where you’ll be supported by friendly and professional colleagues to flourish.

Our values at Berkshire Healthcare:
• Caring for and about you is our top priority
• Committed to providing good quality, safe services
• Working Together with you to develop innovative solutions

We welcome people who share these values to come and work for us.

Benefits of working for us include:
• Flexible working options to support work-life balance
• 27 days’ annual leave rising with service + opportunity to buy and sell
• Generous NHS pension scheme
• Excellent learning and career development opportunities
• ‘Cycle to Work’ and car leasing scheme including electric vehicles
• Access to a range of wellbeing tools and services
• Discounts at hundreds of popular retailers and restaurants
• Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality
• Generous maternity, paternity, adoption and special leave
• Free parking across Trust sites

If you share our values and would like to come and work for us, please submit your application as soon as possible as we'll occasionally close roles early that have a high number of applications.

The “must haves” for this role:
• Degree or equivalent experience
• Experience of working with and supporting people who have mental health issues (or other disadvantaged groups) into employment
• Able to demonstrate empathy, tenacity and hope when working alongside people with severe mental health issues
• Excellent motivational, communication and listening skills
• A high level of organisation and perseverance

For further information about the role, please see attached job description and person specification.

We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted.

We are committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed.

We welcome a conversation about flexibility and any other questions you may have. Please don’t hesitate to call: Miranda Jeeawock on 07500 994253 or email: miranda.jeeawock@berkshire.nhs.uk who will be delighted to help.

Please note, if we receive a high number of applications, we may close this role earlier than the advertised closing date, so please submit your application as soon as possible.


This advert closes on Sunday 10 Nov 2024

Proud member of the Disability Confident employer scheme

Service Manager


Brighter Futures for Children

Service Manager - Children’s Single Point of Access (CSPoA) and Partnerships


Full time, permanent post

Salary: £69,179 - £74,833 (Includes £10,500 annual market supplement)




About us

Brighter Futures for Children is a not-for-profit company, owned by, but independent of, Reading Borough Council. Although we are independent, we are very much part of the Reading Family. Our people enjoy all of benefits as other Council employees including membership of the Local Government Pension Scheme and continuous service.



We work closely with partners in the local community and key organisations including Reading Borough Council, policy, public health and voluntary groups. We are responsible for the delivery of children’s social care, early help & prevention, education services (including SEND). This also includes fostering and adoption, the Youth Offending Service and traded services with schools.



Our main aim is to protect and enhance the lives of the children of Reading. We help families find long-term solutions to ensure children lead happy, healthy and successful lives.


About the role



We have an exciting opportunity for you to join our CSPOA team. This is a key management post with both operational and strategic responsibilities.




You will work together and across local partnerships to provide the right support and services at the right time to deliver the best possible outcomes for children and their families.




The postholder is responsible for delivering statutory and non-statutory services as identified including:

Children Single Point of Access (CSPoA)
Partnership Team
One Reading Children & Young People’s Partnership
Reducing Parental Conflict Programme



You will lead on the operational management of CSPoA, ensuring it delivers an effective and safe service that meets key performance requirements.




You will ensure that the Partnership team works effectively for individual children while, at the same time, developing robust and effective partnerships with schools, health colleagues and other key partners. This work will focus on reducing the escalation of need and risk while contributing to increased resilience across the partnership.




You will provide strategic leadership (alongside the Head of Service) in the development of the One Reading Children & Young People’s Partnership arrangements, including the development of the Early Help Strategy across the partnership and the engagement of partners in delivering on that strategy.




You will be wholly focused on brighter outcomes for children and young people and will be able to demonstrate how you’ve achieved this.




You will be the strategic lead for the Reducing Parental Conflict Programme, a grant funded programme funded by the Department for Work and Pensions (DWP) to support the partnership to work with parents and carers where conflict features that is frequent, intense and unresolved. At this time there is a commitment for this programme from the DWP until March 2025.




Join us now and you will have a real opportunity to be involved in the reshaping of our services to have a lasting impact on improving outcomes for Reading’s children, young people and their families.




For more information about the role, please read the job description and person specification.



Our offer

We offer a supportive environment to grow and develop your career with the opportunity to put your ideas across. Innovation and ambition are strongly encouraged, and you’ll get a great feel for that working in our friendly and collaborative environment.



A competitive salary alongside a range of benefits including:

Local Government Pension Scheme with generous employer contribution
Incremental holidays starting with 26 days plus public holidays (rising to 33 after 10 years’ service)
Discounted Childcare (on site nursery)
Cycle to work scheme.
Season train ticket loans.
Salary Sacrifice Car Lease Scheme
A range of local shopping discounts

Inclusion and Diversity

We want Brighter Futures for Children to be a great place to work and to ensure that our children, young people and families are represented in leadership roles and positions of power. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking.




We particularly welcome applications from Black, Asian and those of Other Ethnicities, LGBT+, disabled and neurodiverse communities to make a real difference to our children, young people and families so that equalities and justice remains at the heart of everything we do.



Asking for Adjustments

Brighter Futures for Children is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions.




If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please let us know.



Closing date: 4th November 2024

Interview date: To be confirmed.


We look forward to hearing from you!

Proud member of the Disability Confident employer scheme

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• Pre and Post Contract meeting with Bio-Med / Contract Manager
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• Onsite repair and recalibration / reverification
• Fulfil Service Contracts with planned maintenance in line with KPI’s
• Installation of products and systems on customer site
• Efficient and thorough documentation of service activities
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• Onsite technical support to customers
• Liaise with Sales Team to co-ordinate replacement opportunities and issues
• Follow all the company's procedures and policies
• Onsite demonstration of equipment
• Onsite troubleshooting / fault diagnostic
• Respond quickly to customer problems
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• Field based working independently, but as part of the Service Team
• Test and calibrate weighing devices according to procedure
• Pre and Post Contract meeting with Bio-Med / Contract Manager
• Van spare part stock management
• Onsite repair and recalibration / reverification
• Fulfil Service Contracts with planned maintenance in line with KPI’s
• Installation of products and systems on customer site
• Efficient and thorough documentation of service activities
• Onsite technical support to Sales Team
• Onsite technical support to customers
• Liaise with Sales Team to co-ordinate replacement opportunities and issues
• Follow all the company's procedures and policies
• Onsite demonstration of equipment
• Onsite troubleshooting / fault diagnostic
• Respond quickly to customer problems
• Make equipment recommendations to customers whilst onsite