Total 75 fb tourism hospitality job vacancies in Customer Service category in Singapore

At AYANA MidPlaza Jakarta, we are looking for a dedicated and charismatic Spa Receptionist to enhance our guest experience. As the first point of contact for our spa, you will play a crucial role in providing outstanding service to our guests, ensuring a seamless and exceptional spa experience. Your professionalism and attention to detail will be vital as you assist guests in navigating our spa services, while also managing appointments and inquiries with efficiency.

Responsibilities

• Greet and assist guests upon arrival, providing information about spa services and promotions.
• Manage appointment scheduling and maintain accurate records in our booking system.
• Process payments and handle transactions in compliance with company procedures.
• Respond promptly to guest inquiries via phone or email.
• Ensure the reception area is welcoming and organized, promoting an inviting atmosphere.
• Collaborate with the spa team to deliver outstanding guest service and satisfaction.

• Previous experience as a Spa Receptionist or in a customer service role within the hospitality industry.
• Exceptional communication skills and a friendly, professional demeanor.
• Strong organizational skills and the ability to handle multiple tasks simultaneously.
• Familiarity with appointment booking systems is a plus.
• High school diploma or equivalent; additional qualifications in hospitality are a plus.
• Willingness to work flexible hours including weekends and holidays.

• Positive Working
• Great Environment
• Supportive Team Work

Hilton is the world's most recognised hospitality brand and is the largest upscale operator of hotels in Greater London. We have a fantastic opportunity for a Guest Service Assistant to join our team at the Doubletree by Hilton London Kensington. This is a prestigious 4-Star property located in bustling Kensington.

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Guest Service Assistant, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience, you will also create the warm atmosphere that makes our guests feel at home in any location.

Why you should apply
We offer market-appropriate salary, retention bonus plus access to our extensive benefits package, which includes:

• Service-based annual leave (increasing up to a maximum of 5 extra days)
• Voluntary Medi-cash Scheme
• Employee & Friends/Family discounted rates at Heeton-operated hotels and Hilton Go
• Referral scheme
• Heeton is an expanding company which offers excellent career opportunities.
• Exclusive access to the employee recognition & reward scheme - Heeton Rewards
• Numerous voluntary benefits, including buy holiday scheme, Cycle to Work and many more.

Your day-to-day

• Be the warm welcome that kicks off a memorable guest experience
• Encourage guests to partake in the Hilton Honors programme
• Take and manage guest bookings, and up-selling opportunities and tell them about ways to improve their stay
• Handle credit transactions in accordance with Heeton standard operating procedures.
• Start every stay right by swiftly checking guests in and out – take IDs, hand out room keys and hotel information
• Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns
• Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary
• Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed
• Take pride in your appearance and place as a brand ambassador
• Always know what events and activities are on the day’s schedule
• Helping guests with luggage, excursions and taxi bookings
• Be present in the lobby and direct guests to the correct areas.
• Jump into other ad-hoc duties when your colleagues need your help

What we need from you

• Excellent customer service skills
• Hospitality experience advantageous
• Attention to detail and a great team player
• Be yourself but be presentable in appearance
• Must speak fluent English

Heeton is all about building a workplace for the future, we believe in equal opportunities and celebrate diversity. We are an inclusive workplace, where everyone is welcome and can be natural and the best versions of themselves. We recognise that we are on a journey regarding diversity and inclusion and welcome applications for candidates from underrepresented backgrounds.

In line with the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process

Job Title: Head Receptionist

H&C Solutions is collaborating with an exquisite, high-end Italian restaurant situated just a short walk from Bank Station. This charming restaurant exudes elegance and is situated in a magnificent grade II listed building. You will have the opportunity to work with the finest authentic Italian cuisine and wines.

Head Receptionist benefits:

• A fantastic salary of £40,000
• Hourly paid overtime and cash tips added to your salary.
• Extensive in-house training.
• Sundays off!
• Generous pension schemes.
• Staff food and uniform is provided to all staff on duty!
• 48 hours per week

Head Receptionist Requirements:

• Someone who is charismatic, professional and happy to work alone.
• The ideal Receptionist will have previous experience working with Opentable.
• They are seeking a Receptionist who has a proven and stable employment history working within reputable restaurants.

We are seeking a friendly and enthusiastic Service Crew to join our team at our bakery. The successful candidate will be responsible for providing excellent customer service, taking orders, preparing food and drinks, maintaining a clean and organized store, and ensuring customer satisfaction.

Responsibilities:

- Greet customers and provide excellent customer service

- Take customer orders accurately and efficiently

- Prepare food and drinks according to standard recipes and procedures

- Ensure that food and drinks are served in a timely and friendly manner

- Maintain cleanliness and organization of the bakery

- Handle cash and credit card transactions accurately

- Assist in inventory management and ordering supplies when necessary

- Follow all health and safety guidelines and regulations

- Work as a team player to ensure customer satisfaction

Qualifications:

- Previous experience in a customer service role, preferably in a food service environment

- Ability to work in a fast-paced environment and handle multiple tasks simultaneously

- Excellent communication and interpersonal skills

- Ability to work a flexible schedule, including weekends and holidays

- Ability to stand for long periods of time

- Basic math skills and proficiency in cash handling

- Knowledge of food safety and sanitation regulations

Nearest MRT Stations to our outlets:

- Orchard MRT

- King Albert Park MRT / Sixth Avenue MRT

If you have a passion for providing exceptional customer service and enjoy working in a fast-paced and dynamic environment, we encourage you to apply for this exciting opportunity to join our team!

Job Description:

• Work closely with the Residence Manager
• Provide good customer service and respond efficiently and tactfully to guests’ complaints, requests and enquiries
• Handle cashiering functions and adhere to the residence’s Standard Policies & Procedures
• Maintain good guest relations with in-house guests at all times
• Project a courteous and hospitable attitude at all times
• Provide guests with accurate information as requested regarding SR facilities, major city attractions and events
• Maintain an effective flow of communication with all personnel

Job Requirements:

• O-Level or equivalent
• Willing to perform rotating shifts
• Positive attitude with outgoing personality and good communication skills
• Experience in hospitality and knowledge of HMS will be advantageous

Would you like to work for a company that gives you:

• £250, up to £1000 cash incentives when referring a friend to come and join our team - T&C’s apply
• Long service recognition Cash bonus and free overnight hotel stays for services from 2 years and up.

Rewards your hard work by offering you the below team benefits when you join us:

• Meals provided whilst on shift
• Sales incentives and initiative rewards
• Discounted / Free use of leisure facilities – “Hotel specific”
• Free Car Parking – “Hotel specific”
• Stays in our hotels at discounted prices or
• Even free stays in our hotels as one of our rewards & recognition incentives,
• Opportunities for your personal development within the Hotel Group Brand Portfolio
• Fully funded apprenticeships – T&C’s apply
• Annual Holidays entitlements inclusive of Bank Holidays
• Opportunity to buy additional holiday entitlements
• Pension enrolment

Does the below sound like you?

• Passionate and willingness to learn
• Positive attitude and someone who makes our guests smile
• Genuinely friendly and caring
• Enjoys working as part of a team
• Ambitious and hard working
• Excellent standards and competent level of IT proficiency
• Good organisational / time management skills.
• Resilient, creativity, able multitask and can work under pressure
• Ability to work morning, afternoon/evening, and weekends
• Able to deliver exceptional customer experiences all the time
• Is the Receptionist role for you for you, do you have you the skill set and experience to take on this role? then what’s stopping you???

Klarent Hospitality are recruiting for a receptionist

We offer our employees excellent opportunities to grow and develop within the Klarent Hospitality Group Brand Portfolio, we pride ourselves on ensuring that our staff are rewarded and recognised for their hard work, commitments, and long service.

Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We will nurture talent and smart investment to drive superior performance and growth.

The Role:

• As Receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out
• Assist with and complete audits, as required.
• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
• Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or other departments
• Always demonstrate a high level of customer service
• Attend appropriate training courses, when required, and be an integral part with the Day / Night Team's training and development efforts
• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions, and other general product knowledge necessary to perform daily duties
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Comply with hotel security, fire regulations and all health and safety legislation
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Follow company brand standards
• Assist other departments, as necessary

Located amongst the financial district with the International Financial Services Centre (IFSC) sitting next door, Hilton Garden Inn Dublin City Centre is perfectly placed for any business guests. With only a short 6 minute walk to the convention centre and a brief 7 minute walk up to Connolly Rail station, the business traveller is in a prime location for all their needs.

Our IT Function within Klarent Head Office have an exciting new opportunity for a hands-on IT Professional to join our dynamic team in the role of Service Delivery Manager with a strong focus on compliance and governance.

The Person:

• Have extensive experience within IT based roles inclusive of IT Service Delivery Roles
• Have previous experience in project management and the monitoring of this in addition to support management inclusive of SLAs, escalation and trend analysis.
• Have a strong understanding of IT Service Management processes and best practices such as ITIL in addition to a strong focus on compliance and governance
• Is an analytical thinker with the ability to make informed decisions and find creative solutions to complex problems
• Is comfortable to work in collaboration with others in their team and/or other functions however can also work autonomously and is committed to seeing through from start to finish
• Qualifications

• PM skills – Prince 2, PMP
• Hospitality experience preferred

• PMS
• POS
• Telecoms
• Data networks
• Office 365 Administration
• Sharepoint Administration

The Role:

• Oversee the delivery of IT services to internal team members at all levels, ensuring that all services are delivered in accordance with agreed SLAs and KPIs whilst reviewing and implementing policies and procedures related to IT service delivery and compliance.
• Ensure that all IT services are compliant with relevant regulatory and legal requirements, such as GDPR, latest PCI Standards, and that appropriate controls are in place to manage risk.
• Manage the relationship with third-party suppliers, ensuring that their services are delivered to a high standard and that they are aligned with our compliance and governance requirements.
• Project Management of IT Services within any agreed projects.
• Lead incident coordination and guide the team in case of any IT incidents.

The Benefits:

• Hybrid Working – 4 Office Days & 1 at home
• Amazing discounts on food, drink and accommodation throughout the group
• Huge opportunities for Learning, Development and Progression
• Excellent hotel rates for friends & family
• Employee Assistance Program
• Free use of the Leisure Club where applicable
• Long Service Awards
• Recognition Awards
• Refer a Friend Bonus
• Annual Social Events
• Lunch provided

Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We will nurture talent and smart investment to drive superior performance and growth.

We pride ourselves on Inspiring Leadership, Respect for our People, Commitment to Diversity & Inclusion and Encouraging Friendly Work Environments.

To find out more, visit https://www.klarenthospitality.com.

Klarent Hospitality is a leading hotel investment and management company.

We currently manage a portfolio of 30 hotels in the UK and Ireland trading under prestigious, international brands such as Hilton, Hilton Garden Inn, DoubleTree by Hilton, Mercure and Ibis Styles.

Klarent Hospitality was established in 2015 and we have a proven track record in delivering operational excellence, exceptional customer experiences and superior performance through people development, active management and smart investment.

- Ensure cleanliness and hygiene of the department and tools

- Ensure all 5S and HACCP requirements are adhered to

- Undergo trainings for the skill sets of non-supervisory roles to understand and perform the functions

- Undergo trainings for supervisory roles and responsibilities so as to be able to lead and manage both operations and management

- Complete all trainings and acquire the knowledge and skills to perform independently within the targeted timeline up to Assistant Chief Chef

- Perform duties in the best interest of the Company, ensuring that the corporate Vision, Mission statement and Values are upheld

- Ensure all policies and procedures of the company are followed accordingly

- Assist with the hiring process by identifying and selecting candidates for junior positions

- Any other jobs or duties assigned by the Chief Chef from time to time

Requirements:

• Atleast 1 year of relevant experience in F&B
• Immediate starter is preferred

Interested applicants for the above advertised position(s), please kindly email an updated copy of your resume to: gs1@talenttradersg.com

EA License No.: 13C6305

Reg. No.: R2093254

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Job Description:

• Work closely with the Residence Manager
• Provide good customer service and respond efficiently and tactfully to guests’ complaints, requests and enquiries
• Handle cashiering functions and adhere to the residence’s Standard Policies & Procedures
• Maintain good guest relations with in-house guests at all times
• Project a courteous and hospitable attitude at all times
• Provide guests with accurate information as requested regarding SR facilities, major city attractions and events
• Maintain an effective flow of communication with all personnel

Job Requirements:

• O-Level or equivalent
• Willing to perform rotating shifts
• Positive attitude with outgoing personality and good communication skills
• Experience in hospitality and knowledge of HMS will be advantageous

Job Description:

• Work closely with the Residence Manager
• Provide good customer service and respond efficiently and tactfully to guests’ complaints, requests and enquiries
• Handle cashiering functions and adhere to the residence’s Standard Policies & Procedures
• Maintain good guest relations with in-house guests at all times
• Project a courteous and hospitable attitude at all times
• Provide guests with accurate information as requested regarding SR facilities, major city attractions and events
• Maintain an effective flow of communication with all personnel

Job Requirements:

• O-Level or equivalent
• Willing to perform rotating shifts
• Positive attitude with outgoing personality and good communication skills
• Experience in hospitality and knowledge of HMS will be advantageous

Job Description:

• Work closely with the Residence Manager
• Provide good customer service and respond efficiently and tactfully to guests’ complaints, requests and enquiries
• Handle cashiering functions and adhere to the residence’s Standard Policies & Procedures
• Maintain good guest relations with in-house guests at all times
• Project a courteous and hospitable attitude at all times
• Provide guests with accurate information as requested regarding SR facilities, major city attractions and events
• Maintain an effective flow of communication with all personnel

Job Requirements:

• O-Level or equivalent
• Willing to perform rotating shifts
• Positive attitude with outgoing personality and good communication skills
• Experience in hospitality and knowledge of HMS will be advantageous

Our client is the principal of the renown Premium Car brand; they are urgently seeking profiles from Luxury Retail, Luxury Hospitality, Premium automobile, Airlines industry etc:

Customer Experience Sales Manager

• Demonstrate exceptional enthusiasm by being the brand advocate that create a positive environment for a customer centric, fascinating and personalized WOW moments for our prospects, customers, enthusiast and business partners
• Offer a tailored needs assessments with personalized and emotional engagement through product/service presentation
• Deliver embracing customer consultation with the Audi tailored sales process with great focus in explaining and guiding on the vehicle configuration, financial consultation, purchase journey
• Behave as subject matter expert for the brand, history, products, services and technologies while collaborating with other job roles to achieve company sales and satisfaction targets
• Optimize the sales funnel and consistently update all customer data in our CRM to ensure all active digital and physical engagement are aligned across the team
• Be in control of the well-being and hospitality of all the Experience Centre visitors and include the emotional elements to create brand excitement and build trust within the Customer Centric team
• Perform assignment allocation with guidance and supervision of the experts in the customer centric retail team
• Implement task monitoring mechanism that allows immediate follow up on all outstanding matters promptly with the team
• Deliver performance monitoring and reporting for the management

Requirements:

• At least 3-5 years of working experience preferably in the Automotive/ Luxury Retail / Tech Sales/ Hospitality and Aviation Service with a Valid Class 3 Licence
• A team player with excellent interpersonal, communication skills, customer oriented with passion and motivation for sales
• Prior leadership experience preferred
• Goals oriented and flexible to change
• Proficient in MS office and ability to learn other systems for daily operations
• Required to perform shift work including weekdays evening and weekends (including PH)

Jessie Hoe Huey Miin

CEI R1103861

EA: 99C4599