Join Our Team
In 2022, the Atlanta Journal-Constitution named Primerica one of the best places to work for the ninth consecutive year. Also in 2022, Primerica was named one of the Best Employers for Diversity by Forbes for the second consecutive year. Forbes also named Primerica as one of America’s best Insurance companies for 2022. Primerica ranks 6th among 25 companies included in the Term Life Insurance category. Over the past seven years Primerica has consistently been voted Best Employer by Gwinnett Magazine in its special "Best of Gwinnett" winner editions. Primerica is a great place to work! Join our team to experience what it’s like to work at “one of the best places to work in the metro Atlanta”.
About this Position
The Ops Support Supervisor is responsible for managing all aspects of employee performance as well as their relationship with our Clients and Field members. They will assist in maintaining appropriate empowerment guidelines, adequate departmental controls to minimize risk, and assure compliance of regulatory and legal requirements as well as company policies and procedures. They are responsible for maintaining and delivery of some departmental training; they will assist in the interviewing process and make recommendations on hiring. The Ops Support Supervisor is proactive in reviewing statistics and stays focused on company targets. They must be active in managing relationships, take ownership of issues, and be results-oriented.
The Client Services Team is an evolving department, and the candidate must be flexible, open to new ideas, and able to develop and promote new processes and workflow.
Hours 8am-6pm Monday-Friday
This is a Hybrid position
Responsibilities & Qualifications
ESSENTIAL FUNCTIONS
- Maintains Confidentiality on all matters pertinent to the Contact Center and does not share information unless directed to do so by their Contact Center Leadership.
- Oversees the daily activities of the team and monitors production goals.
- Reports productivity deficits and adherence issues to ITC Supervisor and Managers using WFI.
- Assists the Contact Center Leadership with ensuring the team functions in an organized manner and operates in accordance with policy and procedures.
- Monitor productivity, develop and train, and provide coaching when necessary.
- Displays professionalism and impartiality when working with others and communicates with others in a respectful manner, tone and in accordance with the Code of Conduct
- Ensures that internal department controls are adhered to by the team, ensures established company compliance laws are followed. Assist management with ensuring workflow improvements, new process procedures and training are adhered to by all.
- Maintains or exceeds productivity requirements for the team.
KNOWLEDGE, SKILLS, AND ABILITIES
- Fast learner with proven proficiency in numerous ITC processes and has the ability to analyze, troubleshoot and resolve issues.
- Ability to understand and analyze data from various reports.
- Ability to provide updates to management.
- Strong verbal and written communication skills to effectively communicate with others.
- Sound business related skills such as problem solving, team building, judgment and decisions making.
- Excellent planning and organization skills, with a commitment to delivering on aggressive timelines
- Ability to work in a collaborative environment as well as independently with minimal supervision.
- Ability to multi-task and work well under pressure
- Excellent repour with colleagues and management
EDUCATION & EXPERIENCE:
- High School Graduate: Some college preferred
- Product or industry-specific experience
- Strong computer skills including Microsoft Office, Queries, and data analysis
- Some knowledge of tools, concepts, and methodologies of QC
- Ability to learn and utilize data analysis tools
FLSA status:
This position is exempt (not eligible for overtime pay):
Yes
Our Benefits:
Day one health, dental, and vision insurance
401(k) Plan with competitive employer match
Vacation, sick, holiday and volunteer time off
Life and disability insurance
Flexible Spending Account & Health Savings Account
Professional development
Tuition reimbursement
Company-sponsored social and philanthropy events
It has been and will continue to be the policy of Primerica, Inc., and its subsidiaries to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, sex, color, religious creed, religion, national origin, citizenship status, age, disability, pregnancy, ancestry, military service or veteran status, genetic or carrier status, marital status, sexual orientation, or any classification protected by applicable federal, state or local laws.
At Primerica, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.
