JOB TITLE: Customer Recognition - Integrator, Embedded Finance
SALARY: £57,546 depending on location
LOCATION(S): Chester, Manchester or London
HOURS: Full time
WORKING PATTERN: Hybrid, 40% (or two days) in an office site
About this opportunity
Here in the Embedded Finance team, we're a start-up business unit within Consumer Lending and are tasked with building out propositions that solve customers' financial needs, when and where they are.
We want to tackle problems for existing franchise customers as well as those new to franchise, using outstanding LBG capabilities in ways that are coordinated into customers' existing lifestyles. We'll be bold and innovative in our use of data and technology to put customers first, to build balanced and long-term business models, thus adding to Group capabilities overall.
We'll continually test and iterate for growth and takeaways. We seek people with a desire to learn, an ability to build thought-partnerships with a broad range of specialists across functions, and the patience and resilience to implement strategies that will evolve with changing customer, market, and regulatory contexts.
The purpose of the Integrator is to coordinate dependencies between the Lab and stakeholders external to the Lab such as other labs, platforms, Group Executive Functions and 3rd parties, this may include coordinating complex and high-risk implementations.
This role sits at Lab- or Platform-level and covers both business and technology change.
Role responsibilities:
- Develops the sequence for integration related tasks in collaboration with the PO and aligned to the Lab backlog
- Catalogues and manages dependencies between the lab and other teams
- Works with team members outside of the lab to ensure interlock to enable the lab to deliver at pace
- Identifies blockers to delivery and where possible mitigates / resolves, raising to product owner(s) / lab leadership where required
- Acts as interface between the supplier (3rd Party) and key business partners
- Handles complex and high-risk implementations requiring integration between multiple parties (internal/external) to ensure safe delivery
About us
Join us and, as well as making a difference to customers, you'll enjoy a fulfilling career where you're free to be yourself. Great colleagues, transforming workspaces, hybrid working and a wide variety of career opportunities - you'll find them all here.
What you'll need
- Strong Collaborator skills - Using personal impact and positioning to build and sustain long-term relationships. Resolving conflict, building consensus and influencing good outcomes.
- Planning, Tracking, Reporting & Governance - Communicate regular status updates to key stakeholders while resolving high priority issues affecting delivery. Using experience to address critical risks/issues/dependencies arising out of Status Reporting and agile meetings, taking responsibility for critical issues while ensuring resolution within agreed timescales.
- Excellent communication skills - proficient in conveying complex ideas clearly and concisely, both in written and verbal formats. Able to tailor communication style to diverse audiences, ensuring clarity and understanding.
- Strong problem solving skills - demonstrated ability to identify, analyse and solve complex issues efficiently and effectively. You'll be capable of applying logical thinking and innovative approaches to overcome challenges and deliver practical solutions.
- And you'll influence positively - demonstrating the right values and behaviours and encouraging this in team members.
About working for us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.
We want our people to feel that they belong and can be their best, regardless of background, identity or culture.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.
And it's why we especially welcome applications from under-represented groups.
We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes:
- A generous pension contribution of up to 15%
- An annual bonus award, subject to Group performance
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 30 days' holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
Want to do amazing work, that's interesting and makes a difference to millions of people? Join our journey.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to
Disability Confident.
