Call Centre Project Agent / Coordinator
PURPOSE:
▪ Provide education in proper administration, dosage, side effect management, nuances to the
product and basic disease state education to HCP-referred patients and their caregivers
MAJOR RESPONSIBILITIES:
• Conduct training with patients in HCPs office/home environment
• Work with customer sales in introducing PSP program/service available for their patients
• Collaborates with the project leader and customer in developing and implementing business
goals, objectives, and marketing strategies
ADDITIONAL EXPECTATIONS:
▪ Under guidance of the Project Leader/Manager, collaborates with customer in the development
of educational resources
▪ Completes all reports and written assignments in a timely, accurate, and thorough manner
EDUCATION:
▪ RN Certification Required
▪ Bachelor’s Degree Required
REQUIREMENTS & Preferred Experience:
• Minimum 1 year clinical experience as a nurse/nurse educator
• Teaching/training experience recommended
• Current nursing license in good standing
• Willingness to travel as required
• Possess a valid driver’s license preferred
( 1- year contract basis project delivery )
QUALIFICATIONS AND SKILLS:
▪ Demonstrates proficiency in the following:
o Written and verbal communication skills
o Presentation skills: formal and informal to small groups
▪ Able to:
o Travel to meet the needs of the geographical territory
o Assimilate and learn new information quickly
o Adapt to a variety of clinical settings: HCPs office or patient visit
▪ An ideal candidate is:
o Able to function independently with minimal day-to-day supervision and oversight
o Enthusiastic, projects a positive attitude, and easily adapts to change
IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com
