Total 7 quality assurance control job vacancies in Customer Service category in london ec1a 7be

What's involved with this role:

Interim Customer Care & Quality Manager

Reference no: CLA TCL 0009 6CEC / 1

Pay Rate: £25.48 per hour PAYE

37 Monday – Friday, normal working hours

This opening assignment is for 6 months

City: CROYDON, LONDON

Croydon office Tues/Wed/Thurs. Home working on Mon/Fr

Role would have a team leader reporting into the who has approx 9 direct reports who are the customer and quality exec who log the defects.

The role is the manager position to ensure the TL and team log and complete all defects in the agreed timescales and work collaboratively with the construction teams to escalate where needed for swift resolution. A strong manager who could pick it up quickly with strong transferable skills. They definitely need to be strong on CRM, excel and reporting.

Qualifications:

A degree in business administration or a related field is often required.

Knowledge:

Knowledge of defect management as they may struggle otherwise with knowing what is wrong with the process/team etc.

Experience:

Experience in customer service, management, or quality assurance can also be beneficial.

Skills & Abilities:

Excellent communication and leadership skills
Ability to analyse data and make decisions based on their findings.


Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.


Clients are generally looking for candidates who are local to, or who can commute easily to the place of work. It will help your application if your CV states, in broad terms, where you reside – there is no need for a full address.

Please feel free to apply to us directly via jobs@tclrec.com by quoting the job reference and exact job title.

To help speed up the process of uploading your CV to the client we would ask that you send us your CV in Word format (or equivalent) if possible, not as a PDF.

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension, you will be working at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than umbrella pay terms. We do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.

Due to the number of CVs being sent to us under current market conditions, unfortunately we cannot respond to all applications. If you have not heard from us within 3 working days please assume that you have not been shortlisted on this occasion. We will, however, be very happy to receive future applications from you for other roles.

ALD
1

Job Ref: CLA TCL 0009 6CEC / 1


Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.

Customer Care & Quality Manager needed in Croydon

The rate is £25.48ph PAYE

This is a temporary role

The reference number is: 0009 6CEC / 1

The successful candidate will lead and manage the Customer Care & Quality Team responsible for logging all defects and ensuring correct policies, procedures and requirements are in place to ensure the best quality new home for customers at the point of handover from delivery.

The role is responsible for benchmark snagging and handover standards, working closely with key stakeholders to ensure the standards are met and defects resolved in a timely manner. What we are looking for: Ideal candidate will have experience delivering excellent customer service in a customer focused organisation. We are looking for someone with great attention to detail, comfortable with working in a fast paced environment and proven ability to lead and manage a high performing team.

Key Responsibilities:

• Manage the team of Customer Care & Quality Executives ensuring KPIs, objectives and targets are met
• Work closely with Delivery Team to ensure contractors are being managed to complete works within the agreed timescales
• Motivate, inspire, coach and develop individuals to achieve outstanding performance through personal leadership style and behaviour
• Responsible for setting and documenting the handover Standards agreed in the Employer Requirements and working with
• Delivery to ensure these are met

Due to high volumes of CVs received, we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to Kirsty@essentialemploy.co.uk quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

You can also follow us at Twitter/Facebook/LinkedIn or via our website

A Vacancy at Central and North West London NHS Foundation Trust.


Would you enjoy the challenge of working in the Hospital Palliative Care team at UCLH, where we work day to day to achieve the best symptom control, palliative care and end of life care outcomes for the people we care for? Could you imagine yourself working in the heart of the city? Are you ambitious to develop your career and would you like to be supported to do this in a thriving practice with a long tradition of ‘can do’? If yes, then please contact us to find out more.

We are looking to recruit to aBand 7 Clinical Nurse Specialistfor the Inpatient Symptom Control and Palliative Care Team, for a nine month full-time fixed term contract/maternity cover (please do call to discuss this further/hours, we would consider 0.8WTE over 12 months)

As a whole service we provide palliative care to the patients of UCLH and South Camden & Islington community.

You will work as an autonomous practitioner managing a caseload of complex palliative care patients with a variety of conditions. Supported by an experienced team of Clinical Nurse Specialist's, Registrar's and Consultants, you will also have the opportunity to be involved in a wide range of teaching, staff support, projects, service improvement as well as developing your own leadership skills.

Here in Central London, the demand for specialist palliative care is increasing at a faster pace than ever before.

To join us in this demanding and rewarding role you'll need to have...

- Resilience and clear motivation

– Passionate about working with a wide range of people in their last years of life

- An advanced toolkit of clinical skills that simply makes a consistent difference to patients and their families

- An ability to motivate and influence people and operate with a good deal of personal warmth, friendliness and compassion

- Be bright and emotionally intelligent

- Strong networking skills and proven ability to build relationships with a diverse range of people

- An accountability gene that does not shirk from leading in complex situations

- Ability to develop increasing innovation and to utilise the evidence base in palliative care

- Opportunity to occasionally work across the three Palliative care teams: UCLH, South Camden Community, Islington Community

We offer excellent training and development opportunities to support personal and professional development, a range of family friendly policies, an interest free season ticket loan and subsidised sports facilities.

We have a 7 day working pattern with on call via a rota until 8pm each day. Full time CNS's work approximately 3 weekend days over a three month rota (subject to staffing).

The successful applicant may have contact with patients or service users. As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings.

MAIN DUTIES AND RESPONSIBILITIES:
1. To be professionally and legally accountable for all work undertaken. To work within the Standards for Better Health and guidelines of the Palliative Care Centre, the Trusts, and NMC Code of Conduct at all times.
2. To ensure that the patient and their informal carers have an understanding of treatment protocols and give informed consent to examination and treatment interventions recommended.
3. To undertake specialist-nursing assessment of clients with complex palliative care needs through subjective questioning, objective examination, and study of appropriate written material (e.g. clinical records) available.
4. To prioritise factors involved in the patients and informal carers condition through advanced clinical reasoning based on knowledge of current professional opinion, patients prognosis and other physical, psychological, spiritual, ethical, social, and mental health records.
5. To identify patients, their informal carers or children whom may be at risk and vulnerable. Promptly enact the process outlined in the policies for Care of Vulnerable Adults and Care of Vulnerable Children.
6. To constantly monitor, evaluate and review clinical assessments and interventions within the multidisciplinary framework and to modify approach to clinical care as necessary.
7. To act as an expert nurse in palliative care for patients and their families with complex palliative care needs. Monitoring, evaluating and reviewing palliative interventions, taking a key worker role as indicated.
8. To independently receive and make referrals and manage a caseload of patients with complex palliative care needs.
9. To independently assess referrals from a variety of sources where no other professional is currently involved. To establish priority, to determine needs, initiate and monitor treatment plans. To direct and support 1st and 2nd tier clinicians in this process.
10. To work independently within a general Multi-Disciplinary Team to advise on a palliative approach to patients who may not be currently known to the Palliative Care Centre.
11. Develop and conduct skilled nursing interventions with palliative care patients- assessing their palliative care needs and addressing issues such as quality of life, futility, prognosis and end of life decision making within an ethical framework.
12. To be an expert assessor/advisor on pain and symptom management,
psychological/spiritual/social/practical care and ethical decisions at the end of life and to work in partnership, collaborating with a range of professionals to improve their palliative skills.
13. To independently assess bereavement needs for informal carers and give advice, support and make appropriate referrals independently to improve the bereavement outcome.
14. To work autonomously in isolated community care settings that vary in relation to local socio economic and multi-cultural issues.
15. To swiftly respond and lead resolution in challenging or crisis situations within palliative care, eg. difficult family situations, emergencies, and professional distress.
16. To use comprehensive knowledge of other multidisciplinary roles and external agencies to ensure best referral management and achieve best patient care.
17. To act as First Contact for palliative care emergencies out of hours across two community settings and UCLH group of Hospitals. To receive and manage new referrals out of hours with the support of the Consultant on call.
18. To contribute to the development and implementation of uni-disciplinary and multidisciplinary clinical policies, guidelines, protocols and care pathway implementation.
19. To participate in multi-disciplinary assessments and cross agency assessments as required.
20. To ensure dignity for the patients and their families at all times.
21. To ensure clinical records are recorded and maintained on the team database.
22. To provide specialist contribution to health promotion and health education initiatives within the locality.
23. To develop the palliative care skills of other professionals working locally.
24. To undertake courses to extend the scope of nursing roles as specified in CNO 10 document i.e. independent and supplementary prescribing and to use these skills in practise once appropriate qualified. To ensure competence is maintained and new skills are
undertaken according to Trust Guidance within a Governance Framework.
25. To maintain a continuing Professional Development portfolio.
26. To maintain up to date, evaluative client records in accordance with service policy and to contribute to maintaining the minimum data set.
27. To ensure that clinical care that is undertaken is safe and to an acceptable quality, and that it is continuously improving.
28. To contribute to new innovative approaches to nursing within palliative care and ensure this knowledge is shared widely within the profession to enhance patient experiences.
29. To acts as mentor to junior colleagues.


This advert closes on Wednesday 23 Oct 2024

Proud member of the Disability Confident employer scheme

MAIN DUTIES AND RESPONSIBILITIES: To be professionally and legally accountable for all work undertaken. To work within the Standards for Better Health and guidelines of the Palliative Care Centre, the Trusts, and NMC Code of Conduct at all times. To ensure that the patient and their informal carers have an understanding of treatment protocols and give informed consent to examination and treatment interventions recommended. To undertake specialist-nursing assessment of clients with complex palliative care needs through subjective questioning, objective examination, and study of appropriate written material (e.g. clinical records) available. To prioritise factors involved in the patients and informal carers condition through advanced clinical reasoning based on knowledge of current professional opinion, patients prognosis and other physical, psychological, spiritual, ethical, social, and mental health records. To identify patients, their informal carers or children whom may be at risk and vulnerable. Promptly enact the process outlined in the policies for Care of Vulnerable Adults and Care of Vulnerable Children. To constantly monitor, evaluate and review clinical assessments and interventions within the multidisciplinary framework and to modify approach to clinical care as necessary. To act as an expert nurse in palliative care for patients and their families with complex palliative care needs. Monitoring, evaluating and reviewing palliative interventions, taking a key worker role as indicated. To independently receive and make referrals and manage a caseload of patients with complex palliative care needs. To independently assess referrals from a variety of sources where no other professional is currently involved. To establish priority, to determine needs, initiate and monitor treatment plans. To direct and support 1st and 2nd tier clinicians in this process. To work independently within a general Multi-Disciplinary Team to advise on a palliative approach to patients who may not be currently known to the Palliative Care Centre. Develop and conduct skilled nursing interventions with palliative care patients- assessing their palliative care needs and addressing issues such as quality of life, futility, prognosis and end of life decision making within an ethical framework. To be an expert assessor/advisor on pain and symptom management,psychological/spiritual/social/practical care and ethical decisions at the end of life and to work in partnership, collaborating with a range of professionals to improve their palliative skills. To independently assess bereavement needs for informal carers and give advice, support and make appropriate referrals independently to improve the bereavement outcome. To work autonomously in isolated community care settings that vary in relation to local socio economic and multi-cultural issues. To swiftly respond and lead resolution in challenging or crisis situations within palliative care, eg. difficult family situations, emergencies, and professional distress. To use comprehensive knowledge of other multidisciplinary roles and external agencies to ensure best referral management and achieve best patient care. To act as First Contact for palliative care emergencies out of hours across two community settings and UCLH group of Hospitals. To receive and manage new referrals out of hours with the support of the Consultant on call. To contribute to the development and implementation of uni-disciplinary and multidisciplinary clinical policies, guidelines, protocols and care pathway implementation. To participate in multi-disciplinary assessments and cross agency assessments as required. To ensure dignity for the patients and their families at all times. To ensure clinical records are recorded and maintained on the team database. To provide specialist contribution to health promotion and health education initiatives within the locality. To develop the palliative care skills of other professionals working locally. To undertake courses to extend the scope of nursing roles as specified in CNO 10 document i.e. independent and supplementary prescribing and to use these skills in practise once appropriate qualified. To ensure competence is maintained and new skills areundertaken according to Trust Guidance within a Governance Framework. To maintain a continuing Professional Development portfolio. To maintain up to date, evaluative client records in accordance with service policy and to contribute to maintaining the minimum data set. To ensure that clinical care that is undertaken is safe and to an acceptable quality, and that it is continuously improving. To contribute to new innovative approaches to nursing within palliative care and ensure this knowledge is shared widely within the profession to enhance patient experiences. To acts as mentor to junior colleagues.

Operational To support the Primary Care Quality Leads and the Director of Nursing-Primary Care in the quality and assurance process. To lead the overall project management and implementation of the Learning from Patient Safety Events (LFPSE), Patient Safety Incident Reporting Framework (PSIRF) and the achievement of PSIRF's three strategic aims of the NHS Patient Safety Strategy: 'insight', 'involvement' and 'improvement.' To lead on Primary Care quality improvement and ensure robust processes and incident reporting digital solutions are in place for managing Serious Incidents under the PSIRF and LFPSE. To support the Primary Care GP Practices in ensuring the provision of the right high-quality care to the right patients and service users at the right time by the right staff. To ensure continuous Primary Care service/quality improvement based on three elements of Quality: Patient Safety, Clinical Effectiveness and Patient Experience. To support the development and implementation of the Primary Care Quality Strategy. To Provide patient safety advice to staff across the Primary Care and liaise with the ICB of Patient Safety specialists within the Quality Team. To work with the Primary Care Networks (PCNs) and GP Practices to ensure the embodiment of quality improvement principles in reducing service provision variation and improving patient safety and patient experience. To support having an environment in which efficient delivery of patient care is in line with fundamental and evidenced-based standards to ensure a framework of safe practices exists. To collaborate with the Primary Care and the Imperial Partners on safety matters and escalate to the Director of Nursing for Primary Care on patient safety incidents, complex complaints, Care Quality Commission action plans and any identified risks in the system. To incorporate evidence-based practice, innovative thinking and research in improving patient/client and staff experience. To support the Director of Nursing for Primary Care in ensuring Quality of care provision radiates across all four Primary Care Strategy offerings (Access, Proactive Care, Preventative Care and Planned care). To escalate to the Director of Nursing for Primary Care on patient safety incidents, complex complaints, Care Quality Commission action plans and identified risks in the system. To support the Primary Care Providers in ensuring high-quality care and improving the service users and the workforce's experience as part of providing quality assurance and performance frameworks. To lead on ways of improving the local population's health outcomes and support Borough level projects. To work closely with the ICB quality team, primary care contracting team, and learning hub to have intelligence on quality care information and data to support quality improvement. To support to the relevant internal and external working groups/projects, services and initiatives and support the Director of Nursing for Primary Care. To provide visible, inspiring leadership to all staff across the ICS. Champion a professional and open culture that empowers staff to deliver quality care compassionately and act as a role model for high professional standards. To lead incorporating quality improvement methodologies in Primary Care Nursing, Allied Healthcare Professionals, Community Nursing, Additional Roles Reimbursement Scheme (ARRS) workforces' transformation work streams, leadership programs and clinical supervision. To lead specific Primary Care projects such as Cervical Screening and support primary care programs such as access, immunisation and vaccination, GPN modelling workforce transformation, and advanced clinical practitioner maturity, to name a few. To proactively create an open, inclusive, equitable culture. Ensure the contributions and perspectives of all staff are heard and valued and influence decision-making within the team. To support the Director of Nursing for Primary Care with NWL Primary Care Reference Group, NWL Clinical Advisory Group, local Clinical Interface Group/Senate, Patient Safety Committee and other internal and external groups/committees as required. To lead the Business Case preparation and presentation and ensure the implementation of related projects. To lead the preparation of papers for the relevant Executive Committees and Board such as Primary Executive Care Group. To actively participate in the ICS System Quality Group and lead on quality improvement projects as directed by the Director of Nursing, Chief Nursing Officer and the Chief Medical Director. Attend the Primary Care multi-disciplinary networks and practice nurses meetings. This job description and person specification are only an outline of the tasks, responsibilities and outcomes required of the role. The job holder will carry out and other duties as may reasonably be required by their line manager. Finance To support quality, innovation, productivity and performance that improves quality of care and patient outcomes; driving transformation through agreed improvement models to improve value for money. To act in a way that is complies with statutory orders and financial instructions. Information Management Provide and receive highly complex, sensitive and contentious information, including presenting information involving a wide range of stakeholders in formal settings; therefore, the post holder must have the ability to deal with resulting potentially challenging situations. Developing and presenting highly complex presentations and reports at the Primary Care Executive Group meetings, System Quality Group, Performance Committee and other meetings as directed by the Director of Nursing and the Chief Nursing Officer. Primary Care Executive, Primary Care Focus Group. To ensure processes are in place for the management and reporting of information to internal and external stakeholders. Contribute to the quality element of the Directorate risk register. Support the wider ICS by participating in meetings in other directorates as appropriate. Planning and Organisation Support the Directorate with the development of strategic and annual plans for the directorate that contribute to the delivery of the ICBs strategic and annual plans. Identify opportunities for growing, improving and redesigning services in line with the ICBs objectives. To provide and receive history complex, sensitive, contentious information, presenting at Primary Care meetings, PCN, Primary Care Operating and quality meetings. To ensure the ICBs objectives and patient safety requirements are fulfilled within the primary care portfolio of services. Policy and Service Development Working collaboratively with the ICB programme leads and ensure quality is embedded in provider contracts, liaising with the Programme Directors to ensure a full understanding of provider pressures which may impact on provider quality and making a corporate contribution to the delivery of the commissioning strategy and plans of the ICS. Support the processes for spreading and sharing learning and outcomes.

Through a collaborative working approach, the post holder will explore, develop new and innovative ways of working together across organisational boundaries; to deliver patient-centred care and prevent avoidable admissions to hospital. The role will work in partnership with the London Borough of Bromley and Bromley Safeguarding Adults Board (BSAB) to ensure robust systems, policies, procedures and training programs are in place which strongly embeds safeguarding practice in the local care home sector. This post provides an exciting opportunity to influence wider commissioning functions across the care home sector. The candidate should have a wealth of clinical and operational experience within the health sector and in addition had experience working with core partners within the ICS, therefore an understanding of the local care home landscape and provision would be advantageous. The ICB is seeking a self motivated and committed individual who is keen to drive quality standards and embed Enhanced Health in Care homes Framework across local services. Due to the nature of the role it is essential that applicants are able to travel independently across the borough as the role requires regular attendance at different sites. Please see the attached job description and person specification for full details of the duties and the responsibilities of the role.

Service Engineer (CCTV / Access Control)
London
£42,000

Join a leading Integrator as a Service Engineer! (C.Cure, Avigilon, Lenel, Milestone)!!

A competitive base salary up to £42,000 is on offer for a Service Engineer (CCTV & Access Control) with proven experience Serving IP CCTV & Access Control systems. (Enterprise Level experience is preferable).

* £40,000 - £42,000
* Company Vehicle
* Mobile & Laptop
* Full Sick Pay
* 25 days holiday plus Bank Holidays (33 in total)
* Pension (matched up to 7%)
* Discounted holiday vouchers & gym membership
* Life Insurance
* Pension Scheme

You will be working highly sensitive contracts that can't be disclosed as well as: Major Sporting Event Organisers, Leading Software Providers, Historic Building Trusts and more.

Do you have proven experience as a Service Engineer working with IP CCTV & Access Control?

If you would like to join a leading Integrator as a Service Engineer please apply!

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.