Total 1,956 Others level Customer Service job vacancies in 1 NORTH WALL QUAY

About The Role
Please note this role will require you to work on a Monday and a Friday only, the hours will be 08:30am - 16:30pm

As a Receptionist you will be the friendly face of the HC-One Care Home, responsible for meeting and greeting all visitors including new enquirers, friends and family members of residents, health & social care professionals and members of the local community. You will be responsible for dealing with all types of enquiries and as the first point of contact for our customers, you will provide advice and support both face to face and over the telephone.
When joining HC-One you will support the Home Manager and Administrator in clerical duties, maintaining accurate filing whilst working to deadlines. With responsibility for ensuring daily and weekly tasks are completed in a timely manner, you will be expected to use your initiative and will be happy working independently.

About You
HC-One are looking for someone who has worked as a receptionist before and so understands how important first impressions are. You will also have experience in giving excellent customer service and have a professional and friendly manner over the telephone and face to face.

Safeguarding is everyone’s responsibility and therefore it is important that you are able to recognise the signs which may indicate possible abuse, harm or neglect in its different forms and know what to do if there are any concerns. All colleagues are required to attend safeguarding training appropriate to their role and to undertake additional training in associated areas. You also have the ability to seek appropriate advice and report concerns, including escalation if action is not taken.

About The Company
We’ll provide full training, so it’s a great opportunity to learn something new. In return, you will enjoy access to a huge variety of benefits and services to support your physical and psychological well-being and throughout your career as a Receptionist we will invest in you and you will enjoy additional support and benefits including:

- Paid Enhanced DBS/PVG
- Free uniform
- Hourly rate is subject to experience and qualifications
- During a shift of eight hours or more a nutritious meal will be available
- Company pension scheme
- 28 days annual leave inclusive of bank holidays
- Group life assurance cover
- Wagestream - financial wellbeing and flexible access to pay as you need it
- Award-winning learning and development and support to achieve qualifications.
- GP online - a service providing around the clock GP consultation via an interactive app - available to you and your children under 16
- An opportunity to learn from experienced colleagues as part of an outstanding and committed team.
- Colleague discounts – Access to over 1600 high street discounts including carefully selected discount partners.
- Wellbeing - free of charge access to an independent and confidential Employee Assistance Programme. This gives Colleagues and their family access to 24/7 365 support for a whole range of issues including physical, mental and financial issues
- Excellent recognition schemes such as ‘Kindness in Care’ and Long Service Awards
- An attractive refer a friend scheme of up to £1000 per referral, depending on the role

We are committed to providing the quickest possible turnaround from the point of making you a job offer to you starting with us on day one.
We want you to have an amazing experience working at HC-One, starting with our commitment to providing the quickest possible turnaround from the point of making you a job offer to you starting with us on day one.
We are passionate about ensuring that our current and future Colleagues can be their true selves, and that our workforce represents the communities we serve. We prioritise inclusive working practices and invite applicants from all backgrounds into our HC-One family.

Service Advisor

- A competitive salary up to £28,000 per annum, with a bonus scheme.
- 28 days of holiday including bank holidays, with an additional day for each year of service up to 25 days.
- A supportive and employee-focused work environment that values feedback and strives for continuous improvement.
- Standard working hours of 8:00am-5:00pm, with 1 in 4 Saturday mornings.

We are currently advertising on behalf of an Automotive independent garage who are currently recruiting for a Service Advisor to assist in their busy Service Department in the Chester area.

Our Motor Trade Client is seeking a Service Advisor who is high performing and can provide only the best level of customer service.

Their minimum requirements for a Service Advisor are as follows:

- A working experience within a Service Advisor role
- The ability to upsell on service work and service plans
- Customer Focused and an excellent communicator
- Familiarity with using Motor Dealership Database Software

As a Service Advisor with our Client you will be expected to:

- Professionally communicate with customers about service and repair work required on their vehicle
- Produce Job Cards on in-house computer systems
- Update Customers and Vehicle Records
- Prepare and complete Invoices
- Advise Customer on estimated costs of repairs and timescales of work due to be completed
- Other Ad-Hoc Duties as the role requires

For your hard work, our client is offering a salary of up to £28,000 with OTE of circa £30,000.

To apply for this Service Advisor position, please forward your CV to Billy Peasgood quoting the job reference number or call our office for a chat about this position.

Perfect Placement are the UK’s Leading Automotive Recruitment Agency so if you are looking for a Service Advisor Job get in touch today.

© Perfect Placement UK Ltd – See our website for details

About The Company
Our mission is to create a nurturing and comfortable environment where the people we support receive the highest quality of care from our skilled and passionate team. Our services stand out because they reflect our core values.
Our values:
We are Supportive by promoting opportunities for everyone so they can reach their full potential
We are very Ambitious to provide the best possible outcomes for the people who use our services
We are Loyal because we put the people that we support and our staff at the centre of everything we do and we deliver on our promises. We also are committed to ensuring that our services are meeting the needs of all stakeholders
We are Unique because we are ambitious and innovative about the diversity of the services that we provide without compromising quality
We are Transparent by being open, honest and fostering a culture of mutual respect. We promote a culture where we learn by our experiences, and we are committed to doing things better and setting the highest standards in what we do
We are Engaging because we work in partnership with the people that we support, our staff and all our stakeholders
We encourage everyone to experience a Meaningful life by being aspirational and by offering opportunities
Why choose us?
At Salutem Care and Education, we believe that happy employees create a positive impact. That's why we prioritise the well-being of our colleagues and their families. With our Salutem Extras benefits platform, we offer a comprehensive range of perks designed to support you in every aspect of your life. Some of our benefits are:
Emotional Support Benefits:
✅Employee Assistance Programme - 24/7 emotional, financial and legal support for you and your partner from qualified counsellors.
✅Hub of Hope - where you have access to the UK’s leading mental health data base
✅Medito App - allowing you to explore how meditation can boost your wellbeing
✅Bereavement support – licensed counselling service, support groups and resources

Medical Support Benefits:
✅Free Online GP – 24/7 access to a qualified GP for you and your household prescribing to a pharmacy near you at a time that suits you
✅Health Cash Plan – for a price of a coffee a week, you can claim back on a range of healthcare expenses
✅Cancer Cover – Our cover can support you with bills, alternative therapies and much needed time out in the unfortunate event of a diagnosis
✅My Menopause Centre – Discounted access to an ‘Outstanding’ CQC provider where treatments are tailored to your needs and information is evidence based
Financial Support Benefits – annual savings per household is over £1000!
✅Wagestream - Where you can receive flexible pay, savings buildings, credit building card, flexible loans at competitive rates, chats with a trusted expert and benefits tracker
✅Freeze your utility bills – saving you up to £329 per year on your energy bills.
✅ Money helper – get a personalised action plan to help you stay on top of bills
✅Life Assurance – protecting you from day one of employment
Physical Support Benefits:
✅Online workouts – easy to follow videos to work out from home or at the gym
✅Cycle to work scheme – with salary deductions, save on tax and NI costs
✅ Gym discounts – no join up fees and up to 20% off gym memberships country wide
✅National trust and discounted days off – wide range of activities for you and your family

Still not convinced?
We have been recognised as a Top Employer in the United Kingdom.
We have been named as a Top 50 Inspiring Workpace.
We are a Disability confident committed company.
We employ nearly 3000 colleagues and support nearly 2000 people.
We have a high percentage of Good or Outstanding homes and all our children’s home are rated Good or Outstanding.


About The Role
Hawarden is a new Supported Living service that is due to open in November 2023. The service will provide support to 7 individuals who are moving into their first adult placement. It is an exciting time in their lives and we are currently recruiting a Support Worker to help shape the opening of the new service.
As a Support Worker, you will be at the forefront of providing high-quality, enabling care. Every day brings new challenges and rewards, making this a truly fulfilling role. You'll be key in helping us achieve our goal of being the best in the field.
Key Responsibilities:
- Individual Outcome and Wellbeing: Implement person-centered support plans, promote independence, manage risks, encourage relationships, and ensure legal and best practice compliance.
- Activity Planning: Develop flexible, engaging activity plans that promote autonomy and personal growth.
- Health and Lifestyle: Support individuals in maintaining healthy lifestyles and managing their health needs.
- Communication: Facilitate effective communication and maintain detailed, person-centered records.
- Medication Management: Oversee medication processes and support individuals in self-administration.
- Safety and Environment: Maintain a safe, clean-living environment and adhere to health and safety protocols.
About You:
- Compassionate and empathetic
- Strong communication skills
- Detail-oriented and organised
- Proactive and innovative thinker
- Committed to promoting diversity and inclusion
- Team player with a collaborative spirit

Apply now and help us create a brighter future for those we care for!

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• Prepare hot and cold food serving stations for cafeteria style service.
• Stock juices, beverages, utensils, and quick service food carts when replenishment is needed.
• Clean dishes, pots, pans, and utensils manually or by use of dishwashing equipment.
• Operate a cash register for dining food and beverage sales.

Starting at $16.89 Per Hour (WG 2)

• Receives children, youth, parents, and other visitors in a courteous and professional manner. Answers telephones, ascertains nature of call, and directs caller to appropriate staff.
• Ensures parents, children, youth, and visitors properly sign into the program prior to passing the reception area of the facility. Monitors children’s departure to ensure only authorized individuals remove them from the building.
• Registers/terminates children/youth within the CYS program and/or waiting list database. Utilizes the Child and Youth Management System (CYMS) to record transactions for customers and to enter data into predefined categories for reports and tracking.
• Provides administrative support including mail preparation, copying, distribution, correspondence, memorandums, briefings, Daily Activity Reports, and other requirements for day-to-day operations.
• Articulates policies relating to patron fees, waiting lists, enrollments, terminations, and program events. Coordinates vacancies and reservations for the hourly care program as required.

Starting at $36,911 Per Year (NF 2-3)

• Responsible for directing and managing program and administrative operations for one or more counties.
• Carrying out permanent and ad hoc farm bill programs and policies established by USDA as well as crop insurance operations under policies established by the Risk Management Agency (RMA).
• May perform farm loan program assignments based on authorities delegated.
• Performing office and field activities as needed to accomplish program objectives.
• Managing and directs activities of subordinate staff.

Starting at $49,025 Per Year (CO 7-12)

• Incumbent works as the Background Investigation Coordinator for the facility.
• Issues Government I.D. badges to employees, volunteers, contractors.
• Incumbent is responsible for requesting personnel actions via automated systems.
• Serves as office manager and personal assistant to the CEO and DCEO who are the primary executive managers responsible for the direction and operation of the service unit.

Starting at $49,025 Per Year (GS 7)

• Coordinates the planning, design and construction of engineering practices such as water management, animal waste management, erosion control, flood control, wetland creation or restoration, and other practices needing engineering guidance.
• Directs the type, scope, and intensity of field investigations and surveys needed for the practice implementation.
• Directs and prepares designs, preliminary and final drawings and specifications on complex engineering practices.
• Directs and performs site investigations and feasibility studies, field checks and field construction checks for conservation practice installations.
• Reviews and checks engineering planning, design, and construction work of NRCS field staff with lower Engineering Job Approval Authority
• Provides technical guidance and training to personnel in the area of all engineering practices and in the use and care of engineering equipment.

Starting at $72,553 Per Year (GS 11-12)

Duties and responsibilities for the position include but are not limited to the following:

1. Technically proficient in initiating, performing and completing assigned duties in providing care to variable patient populations including hypertension, diabetes, arthritis, cancer, congestive heart failure and other chronic diseases in addition to limited dermatology care..
2. Knowledge and ability to appropriately carry out assigned patient care based on the patients' conditions; to use judgment in selecting the appropriate order and sequence of procedures and treatments; and to accurately recognize, report and record relevant patient information. Completed work should need only a general review by a registered nurse or physician for appropriateness and conformity with established policies/procedures.
3. Prepares and administers prescribed medications (oral, topical, subcutaneous, intramuscular and/or intravenous) and performs treatments according to established policies/procedures. Observes for physical and/or emotional changes in patient's condition from prescribed medications/treatments, promptly and accurately documenting noted changes, and reporting any deviations from normal to RN or MD.
4. Ability to observe, identify and respond to the patient's needs for care, including medication, equipment-assisted care and patient/family education. In organizing and delivering care, the LPN recognizes and considers emotional, cultural, spiritual, socio-economic, and age-related factors.
5. Ability to work well within an interdisciplinary team including care coordination, patient teaching, documentation of care activities, completion of clinical reminders and alerts as indicated.
6. Knowledge and ability to recognize urgent or emergent patient care situations, seek assistance of the RN and/or MD, and initiate appropriate emergency interventions as directed.
7. Establishes constructive relationships with individual patients and their families to elicit feelings and attitudes, and to promote positive relationships, communication and socialization skills. Fosters an environment of respect for individual patient and family rights to privacy and dignity in all aspects of care delivery. Effectively incorporates knowledge and understanding of established customer service standards in all interactions with patient, family members, and/or other specialized equipment, and monitoring the patient's condition before, during, and following the procedure. Serves as a preceptor in orienting, educating, and training less experienced LPNs or NAs related to support duties for these more complex, specialized tests/procedures.
8. Knowledge and skill in performing support duties for complex diagnostic tests and/or specialized practices or procedures, which include preparing the patient, assisting in the diagnostic examination, preparing and handling specialized instruments or other specialized equipment, and monitoring the patient's condition before, during and following the procedure. Serves as a preceptor in orienting, education, and training less experienced LPNs or NAs related to support duties for these more complex, specialized tests/procedures.
9. Actively seeks out educational opportunities to enhance nursing knowledge and skills, sharing new knowledge gained with other staff to improve and advance nursing practice.
10. Embodies the I CARE ore values of this organization. Integrity, Commitment, Advocacy, Respect, and Excellence create a culture of caring and civility that supports our goals.
11. Ensures that confidential information is at all times safeguarded and protects information from being disclosed to unauthorize sources. Consults the supervisor when in doubt before releasing confidential information to a third party.
12. Knows, understands, and consistently complies with VA information security policies, procedures, rules and regulations such as: Reporting known or suspected incidents immediately to the Information Security Officer. Using VA computers only for lawful and authorized purposes. Not installing unauthorized software on the computer. Handling, storing, and disposing of sensitive information safely. Not e-mailing sensitive information. Complying with safeguards, policies, and procedures to prevent unauthorized access to VA computer systems. Complying with terms of software licenses and only using VA-Licensed and authorized software.

Preferred Level of Education
LPN or LVN

Preferred Certification(s)
None

Work Schedule: Monday-Friday, 8 hour tours between 0700 - 1800 (Occasional Saturday)
Telework: Not Available
Virtual: This is not a virtual position.
Position Title/Functional Statement #:Licensed Practical Nurse (Ambulatory Care) Durham/Raleigh/PD1915FA
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized
Financial Disclosure Report: Not required

Starting at $43,066 Per Year (GS 3-6)

Performs tasks with several steps or sequences of tasks such as:  sets up food service counters, steam tables, dining room tables, and side service stands with hot and cold food, including meats, vegetables, salads, desserts, bread, butter, and beverages.  Serves food cafeteria-style to diners.  Serves tables family-style by placing dishes of food on tables and refilling as necessary.  Makes coffee in large urns according to the number of servings desired, with responsibility for timing and brewing.  Makes a variety of fruit and vegetable salads such as fresh fruit, tossed green, tomato and lettuce, and lettuce wedges.  Serves food in standard portions by placing uniform amounts in small dishes or glasses in prescribed quantities.  Makes simple sandwiches.  Packs box lunches.  Maintains water and detergent levels in dishwasher; removes strainer pans, inspection doors, etc., for proper cleaning of dishwasher, inside and out; removes calcium deposits as required; and restores room to orderliness.

May unload food from delivery trucks and move heavy garbage cans.   May operate cash register and be responsible for own change fund.

Provides World Class Customer Service with an emphasis on courtesy. Assists customers and communicates positively in a friendly manner.  Takes action to solve problems quickly.  Alerts the higher-level supervisor, or proper point of contact for help when problems arise.  Adheres to safety regulations and standards.  Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor.  Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment.

Performs other related duties as required.

Starting at $17.70 Per Hour (NA 02)

We’re recruiting a Senior Accommodation Support Officer to provide support to our established team as they assist our participants with their housing needs through effective interventions.



Our team of Accommodation Support Officers work with a caseload of adult males within the criminal justice system, in either a custodial or community setting. As a senior, you’ll be on hand to provide advice and guidance to the team where needed, and we’ll ask you to take care of a small amount of our more complex cases.



We’ll need your excellent interpersonal skills to build and maintain effective relationships with referral agencies and stakeholders. You’ll also be responsible for developing high-quality practice among the team through observing and auditing practice, and then providing coaching and mentoring workshops to enable them to develop.



Our successful candidate will ideally already have knowledge of housing and homelessness legislation or experience working within the criminal justice sector.

In return for your dedication, knowledge, and commitment, we're offering a competitive salary of £26,150 - £32,668 per annum (dependent on experience) with these great benefits:

25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days)
2 Volunteer Days
Pension - 5% Employee 5% Employer
Healthcare Cash Plan, incl. 3 x salary life assurance
Annual salary review
Refer a friend scheme
Free access to Benefit Hub - an online portal with access to a wide range of retail discounts, cycle to work scheme, and additional voluntary benefits


Interested? There’s an easy-to-apply route below to upload your CV! If you need any further information, talk to our experienced Internal Recruitment Team on 01702 595200.


Communities and Education Division is part of an employee-owned organisation and we continually pride ourselves on our sense of community, both in the incredible work we do throughout UK and Ireland, and internally with our employee owners. People are at the front, centre and heart of every service we provide and each decision we make.

Location: Hybrid working, managing cases across Merseyside Prisons Travel around local area when required to attend meetings and participant appointments.
Hours: Full time, 37 hours per week (Mon-Fri)
Contract: Permanent
Closing Date: 29 November 2024

Key Responsibilities
Assist the Accommodation Team Manager in continuous improvement to practice and the delivery of a high-quality service
Provide specialist housing advice and guidance to participants and employees
Provide workshops to all members of the team to develop their standards of practice
Build and maintain effective working relationships with all stakeholders
Manage a small number of complex cases

Skills and Experience
Experience and knowledge of housing legislation and options
Highly effective interpersonal and communication skills both verbally and in writing
Ability to establish and maintain effective working relationships
Experience or knowledge of the work of the Criminal Justice System
Good organisation skills and ability to meet deadlines

Communities and Education Division is the Justice and Social Care division of Seetec, delivering tailored support to participants across a range of contracts, including as CFO Activity Hubs, Accommodation, Personal Wellbeing and Approved Premises. We believe that everyone should have the opportunity to build a better future, regardless their past choices or the challenges they face.

We are committed to combining our knowledge, skills and talents across the justice and social care sectors to deliver services and interventions that overcome the barriers that hold people back from living more fulfilled lives. Ultimately, our aim is to equip individuals with the necessary skills needed to desist from offending, successfully reintegrate into to their local communities and address barriers to work.

Seetec is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff to share and uphold this commitment in conjunction with the requirements of the Prevent Duty and the positive promotion of modern British values.

You will be required to process a Disclosure and Barring Service (DBS) check. Seetec support the recruitment of ex- offenders and will not discriminate in anyway. Our full policy statement of “Ex-Offenders” can be found on our website under” About us”

Seetec is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Proud member of the Disability Confident employer scheme

We are Eden Futures, and we deliver exceptional support services for people aged 18 and over who have learning disabilities, autism, mental ill health and associated complex needs.

We’re delighted to be holding a Recruitment Event for our Supported Living Services in Newark! Come in and talk to our friendly team and find out more about our Support Worker vacancies and benefits working with Eden Futures.

Date: Tuesday 26th November 2024

Location: Newark Jobcentre, Castle House, Great North Road, Newark, Notts, NG24 1BY

Time: 10:00am - 3:00pm

We will have the facility to conduct interviews on the day. Please bring ID documents such as valid photo ID, proof of address and reference details for your previous employment / education.

*Roles are paid at an hourly rate of between £11.44 - £12.00. The salary shown is as a per annum equivalent for information only and based on 42 hours per week. NLW applies and will be pro rata'd based on contracted hours.

Shifts can vary across Days, Nights and Weekends, offering you the flexibility to work around commitments you may already have.

Successful candidates will be required to have an Enhanced DBS check prior to commencing employment.

When you first join Eden Futures, you will be paid for completing a comprehensive Induction Programme involving face-to-face training, e-learning and shadowing experienced members of your team.

It’s a criminal offence for people who are barred from working in regulated activity to apply for roles that require them to work unsupervised with vulnerable adults.

Main Responsibilities

• Support service users to lead a full and active life in line with their wishes and choices, considering their assessed needs and individual support and care plans, participating in the development of plans where applicable
• Support individuals to stay safe, taking appropriate action to safeguard their welfare and protect them from abuse wherever possible
• Provide emotional support when needed, maintaining a person-centred approach
• Support service users to participate in chosen social activities and services in their community, manage their finances and medication responsibly, help with practical tasks around the home, and respectfully support with personal care, hygiene and healthcare
• You will be an informal point of contact for those in the service users circle of support (e.g. Families and Social Workers)
• Accurately report and record any issues related to the care and support of our Service Users to monitor their health and wellbeing
• Comply with Health and Safety regulations and have regard for the Health, Safety and Welfare of others
• Form appropriate relationships with those we care for and maintain professional boundaries in work.
• Work within organisational policies, procedures and guidance.
• Committed to demonstrating the organisations values and behaviours in their work.

The Ideal Candidate

• Caring and compassionate, having a genuine passion for wanting to help our service users lead a full and active life to enable them to achieve as much independence as possible
• We understand that not everyone has experience of working in the care sector, and that’s why we recruit individuals based on their values
• Ability to remain positive when there are challenging days - you have the chance to positively influence how someone feels and that is no small thing
• You'll enjoy working as part of team as well as using your own initiative, and have a willingness to support your colleagues when needed

Job Title: 1st Line Service Desk Analyst

Salary: £27,929 - £29,326

Contract: Permanent

Location: Homebased Northwest

Weekly Hours: 35 Hours

So…. What is this role exactly?

This is an exciting opportunity for an experienced 1st Line Service Desk Analyst to join our ICT team. This is an opening for someone looking to continue to develop their IT career with a business that offers homeworking, flexibility, and progression.

We are looking for someone who shares our passion for providing first-class ICT support to our employees whilst ensuring customer service excellence.

What will my working week look like?

You will be primarily homebased, living within the Northwest, within a reasonable travelling distance of our Head Office in Warrington, to attend meetings, training courses and provide ICT support to our Head Office as and when required, in person an on a rota-based system.

What will I be responsible for doing?

Working as part of the 1st line team you will be the first point of contact for all ICT related issues.

Phone line support – Answering calls into the Service Desk, triaging, and raising tickets with end users and providing first time fixes where possible.

BAU (Business as Usual) support – Taking tickets from the Service Desk to work on your own and with support from 2nd and 3rd line colleagues, to fix and fulfil a wide range of incidents and requests across different hardware and applications.

Youggle House support – Onsite, in person support on a rota-based system, looking after our Head Office ICT, ICT appointments, audio visual meeting rooms, printers and drop ins to the Service Desk.

SLaM (Starters, Leavers and Movers,) – Once trained, manage our intakes of new staff. From receiving the requests, creating accounts, and preparing users equipment to delivering the equipment and basic IT instructions to groups of new starters in person at head office, managing accounts that may be moving within the business; ensuring that access levels are kept appropriate and the timely processing of leavers accounts, all on a rota-based system.

Personal development – Time set aside for you to undertake training courses to develop your skills in future technologies that the business and Service Desk adopt, set by management.

Utilising your technical ability, you will showcase….

• your ability to perform 1st line fixes across a variety of ICT incidents and requests - utilising the 2nd line team as an escalation point to ensure the customer receives an efficient and effective resolution.
• your extensive troubleshooting skills working in a hybrid environment.
• your ability to independently plan and prioritise workload to ensure service levels are maintained.
• your excellent communication skills, with strong listening and questioning ability, and excellent attention to detail to ensure information is recorded and reported accurately.
• Work with the team lead to help develop new and existing procedures that will assist and improve the Service Desk’s operation.

And what would make me stand out from the crowd?

To be successful as a 1st Line Service Desk Analyst, here at YHG you will ideally have…

• experience supporting and troubleshooting MS Windows 10 and 11, Office365 Admin and MS Teams.
• the ability to diagnose hardware faults across a wide range of equipment, printers, laptops, peripherals, audio visual meeting room equipment, etc.
• the ability to demonstrate basic network troubleshooting skills.
• basic knowledge of managed wireless networks, adding devices etc.
• a strong understanding of Active Directory, folder permissions, security groups and group policy.
• the ability to configure and support mobile devices in an MDM environment.
• strong customer service skills with the ability to communicate effectively at all levels.

For more detail on the role, please review the role profile available by visiting the vacancy on our website - www.yourhousinggroup.co.uk/careers.

That all sounds great, what’s in it for me?

In return we offer £27,929 - £29,326 for a 35 hour week, and 25 days annual leave (holidays also increase with length of service) plus Bank Holidays, but our employee deal offers much more than just a competitive salary and holiday allowance.

At #TeamYHG we measure performance on outputs and quality, not hours and minutes. We offer a flexible, homeworking culture where you’re trusted to get the job done. If you need time for an appointment, the school run or an exercise class, if it fits with business needs, we’re open to what works for you too. And when you need to collaborate with your team, you can visit Youggle House – our purpose-built collaboration, wellbeing, and social space in Birchwood, Warrington.

On top of this, we’ll provide you with a great benefits package, including a contributory pension where we match whatever you choose to contribute (up to 8%), an advanced level Healthcare cash plan through BHSF, that doesn’t just provide dental and optician cashback but also health and wellbeing benefits (such as 24/7 GP Access, money back from prescriptions and alternative therapy treatments) and an amazing discount scheme that gives you access to half price cinema tickets, subsidised gym memberships and a huge range of discounts with some of the biggest high street and online names.

For more of our great benefits, please review the benefits information sheet available by visiting the vacancy on our website - www.yourhousinggroup.co.uk/careers.

And who are Your Housing Group?

Your Housing Group is a registered social landlord helping people at every stage of life to live in quality homes they can afford.

As one of the North’s sector-leading landlords, we are proud to play our role in tackling the UK's housing crisis by continually reinvesting in our 29,000 properties and tailoring our services to meet the diverse needs of our customers. We also build over 1,000 new homes each year.

We’re an employer of choice, over 88% of colleagues here recommend us as a 'great place to work'.

HR Services: please ensure a tenancy auto-reject questionnaire is used for this

Closing Date: 28th November 2024

We review applications as they’re received and reserve the right to close this advert early; if you’re interested, please apply ASAP to avoid disappointment.

Your Housing Group values diversity and encourages applications from all communities. Your Housing Group operates a Guaranteed Interview Scheme for anyone who resides in a Your Housing Group property and any applicants who declare they have a disability. If these applicants meet the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Some roles may be subject to probity checks which will override the scheme where a potential conflict of interest or a probity matter has been identified. YHG1

Customer Service Advisor
Location: Skipton | Start Date: January 2024 | Full-Time, Permanent
Salary: £12 per hour

Do you thrive in a fast-paced environment and love delivering top-notch service? Are you passionate about helping people and providing tailored solutions? If so, we want to hear from you!

We're recruiting for Customer Service Advisors to join a well-established, award-winning organisation that truly puts its customers at the heart of everything it does. You'll be part of a team that's committed to excellence and customer satisfaction.

Your Role:
As a Customer Service Advisor, you will be the first point of contact for customers, handling inbound calls and offering solutions to a range of queries. Your role will involve:

Answering customer queries with professionalism and empathy, providing a seamless service experience
Using your product knowledge to offer informed advice and relevant solutions tailored to each customer
Collaborating with other teams and departments when necessary to resolve issues or escalate matters
Turning complaints into positive outcomes by addressing concerns quickly and effectively
Ensuring every customer interaction is handled with care, understanding, and respect
What You'll Need:
To succeed in this role, you'll need:

A genuine passion for customer service and helping others
Excellent communication skills, with the ability to engage with customers and colleagues alike
The ability to work well under pressure in a fast-paced environment
A positive attitude and a strong problem-solving mindset
What We Offer:
In return for your hard work, we offer:

25 days of holiday per year, plus public holidays, with additional days after service
A holiday trading scheme, where you can buy or sell extra days
A competitive pension scheme, to secure your future
Annual bonus potential
Salary sacrifice options for things like cars and tech
And much more!
If you're ready to make a real difference and be part of a company that values its people, apply today! We're holding immediate interviews for the right candidates.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Customer Service Advisor
Full time and permanent
January 2024 start date
Skipton

£12p/h

Are you passionate about providing a first class service? Would you describe yourself as customer orientated? Love working in a fast paced environment?

I am recruiting for a number of Customer Service Advisors on behalf of a leading household name! You will be joining an award winning company who put their customers at the heart of their business.

What will you be doing?
* Taking inbound calls from customers as the first point of contact
* Having strong product knowledge to correctly advise customers
* Providing relevant and tailored solutions to customers
* Working closely with other departments when required
* Resolving customer complaints quickly and efficiently
* Ensuring empathy and compassion at all times

What do you need to apply?
* Excellent customer service skills
* Exceptional communication skills
* Able to work in a fast paced environment
* Passion to help others

What will you get in return?
* 25 days holiday with an increase over time
* Buy or sell holiday scheme
* Very attractive pension scheme
* Annual bonus
* Salary sacrifice scheme
* Lots more!!

Apply today for an immediate interview!

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.