Total 42 Others level Customer Service job vacancies in Abertillery, NP13 2DA

Be part of making lives better as a Bank Support Worker at Aberbeeg in Abertillery and experience what delivering great healthcare should feel like. Use your knowledge, experience, and caring nature to make a positive difference to the lives of people with Mental Health conditions. You’ll be looked after, with a fulfilling career where you’re valued, recognised, and supported, with colleagues there for you and a culture built on kindness and teamwork. There’s also a range of training and development options available to help you achieve your career aspirations, allowing you to grow and succeed as a Support Worker and beyond. Over 2,000 staff had a promotion last year, that’s 25% of the workforce, so the opportunities really are there. What you will be doing You will join an inclusive and supportive team that works well together to provide care to people with a range of Mental Health conditions, using your knowledge and skills to help people along their recover pathway towards leading a valued and fulfilled life. Your day-to-day will include ward rounds, analysing behaviours and adapting care accordingly with colleagues, updating patient records, and providing overall care and support, which may include assisting with personal hygiene. It can be quite a challenging environment at times, so a positive attitude, compassion, resilience and vigilance are important. But it is hugely rewarding to see people improve because of your involvement, knowing that you’ve made someone’s life better. The shift pattern is 12.5 hours a day, 3-4 days a week including nights and weekends. Where you will be working Location: Aberbeeg, Abertillery, NP13 2DA You will be working at Aberbeeg, a 12 bedded low secure service for men, ensuring that each person in your care receives an individualised formulation of needs and that the treatment delivered is appropriate. Working as part of a multidisciplinary team, you will devise a collaborative twelve week therapeutic timetable and smart goals for service users, which is then reviewed and changed to reflect the development and achievements made for the next period of care. Aberbeeg is located within the boundaries of the county borough of Caerphilly, set in 11.5 acres of land with beautiful views of the Welsh countryside. What you will get Hourly rate of £13.50 (inc of 12.07% Holiday Uplift) Two and a half weeks paid induction Free meals and parking Mandatory training to ensure you are fully able to do your job at the best of your ability. Wellbeing support and activities to help you maintain a great work-life balance. Pension contribution to secure your future (Optional) About your next employer You will be working for an established, stable and agile company with over 8,000 employees and a unique approach to the delivery of care. With a network of over 90 services across England and Wales covering Mental Health, Neurological, Learning Disabilities & Autism, Children & Education, there is opportunity for you to grow and move. Elysium Healthcare is part of Ramsay Health Care with a global network that extends across 10 countries and employs over 86,000 people globally. Elysium Healthcare follows safer recruitment of staff for all appointments and is a Disability Confident employer, committed to inclusive and accessible recruitment. It is a requirement that all staff understand it is each person’s individual responsibility to promote and safeguard the welfare of service users. All candidates will be subject to a DBS disclosure.

Be part of making lives better as a Bank Support Worker at Aberbeeg in Abertillery and experience what delivering great healthcare should feel like.

Use your knowledge, experience, and caring nature to make a positive difference to the lives of people with Mental Health conditions.

You’ll be looked after, with a fulfilling career where you’re valued, recognised, and supported, with colleagues there for you and a culture built on kindness and teamwork.

There’s also a range of training and development options available to help you achieve your career aspirations, allowing you to grow and succeed as a Support Worker and beyond. Over 2,000 staff had a promotion last year, that’s 25% of the workforce, so the opportunities really are there.

What you will be doing You will join an inclusive and supportive team that works well together to provide care to people with a range of Mental Health conditions, using your knowledge and skills to help people along their recover pathway towards leading a valued and fulfilled life.

Your day-to-day will include ward rounds, analysing behaviours and adapting care accordingly with colleagues, updating patient records, and providing overall care and support, which may include assisting with personal hygiene.

It can be quite a challenging environment at times, so a positive attitude, compassion, resilience and vigilance are important. But it is hugely rewarding to see people improve because of your involvement, knowing that you’ve made someone’s life better.

The shift pattern is 12.5 hours a day, 3-4 days a week including nights and weekends.

Where you will be working

Location: Aberbeeg, Abertillery, NP13 2DA

You will be working at Aberbeeg, a 12 bedded low secure service for men, ensuring that each person in your care receives an individualised formulation of needs and that the treatment delivered is appropriate.

Working as part of a multidisciplinary team, you will devise a collaborative twelve week therapeutic timetable and smart goals for service users, which is then reviewed and changed to reflect the development and achievements made for the next period of care.

Aberbeeg is located within the boundaries of the county borough of Caerphilly, set in 11.5 acres of land with beautiful views of the Welsh countryside.

What you will get

• Hourly rate of £13.50 (inc of 12.07% Holiday Uplift)
• Two and a half weeks paid induction
• Free meals and parking
• Mandatory training to ensure you are fully able to do your job at the best of your ability.
• Wellbeing support and activities to help you maintain a great work-life balance.
• Pension contribution to secure your future (Optional)

About your next employer

You will be working for an established, stable and agile company with over 8,000 employees and a unique approach to the delivery of care. With a network of over 90 services across England and Wales covering Mental Health, Neurological, Learning Disabilities & Autism, Children & Education, there is opportunity for you to grow and move.

Elysium Healthcare is part of Ramsay Health Care with a global network that extends across 10 countries and employs over 86,000 people globally.

Elysium Healthcare follows safer recruitment of staff for all appointments and is a Disability Confident employer, committed to inclusive and accessible recruitment. It is a requirement that all staff understand it is each person’s individual responsibility to promote and safeguard the welfare of service users. All candidates will be subject to a DBS disclosure.

Key Responsibilities:
1. Supervise and lead a team of customer service representatives, providing guidance, support, and coaching to ensure team success.
2. Monitor and evaluate customer service performance metrics, including call quality, response times, and customer satisfaction scores.
3. Develop and implement training programs to enhance the skills and knowledge of customer service representatives.
4. Handle escalated customer inquiries and complaints, resolving issues promptly and effectively.
5. Collaborate with other departments, such as sales, marketing, and operations, to improve overall customer experience and service delivery.
6. Analyze customer feedback and data to identify trends and opportunities for improvement.
7. Maintain a positive and professional work environment, fostering teamwork and collaboration among team members.
8. Create and maintain documentation of customer service processes, procedures, and best practices.
9. Stay informed about industry trends, best practices, and emerging technologies to continuously improve customer service operations.
10. Perform other duties and responsibilities as assigned by management.

Position: Health Care Assistant
Care home: Ravensdale
Location: Whinmoor, Leeds, LS14 2DA
Contract type: Various
Rate: £11.44 per hour
Care home CQC rating: Good



Are you a caring, compassionate and cheerful person with lots to give? Join us as our new Health Care Assistant at Ravensdale care home in Leeds.

As a Health Care Assistant, you’ll support adults living with complex care needs to live their best lives.

This role will give you a tremendous sense of achievement and pride – you’ll be making a real difference each and every day.

And, you can be proud to work for one of the country’s leading providers. The number of our homes rated ‘Good’ and ‘Outstanding’ far exceeds the national average.



About Exemplar Health Care
Ravensdale is part of Exemplar Health Care, a leading provider of nursing care for adults living with complex and high acuity needs.

We support adults living with complex mental health needs, dementia, neuro-disabilities and physical disabilities.

As well as stable and secure employment opportunities, we offer great benefits and perks, and plenty of opportunities to learn, develop and progress.



About the role
Our Health Care Assistants support people to live their best lives, whatever that looks like to them.

No two days will ever be the same, but your day-to-day responsibilities will include:

supporting people with their personal care
assisting people at meal times
understanding individual health and wellbeing needs
encouraging and supporting people to take part in social activities, both in and out of the home
promoting choice, dignity, independence and respect
completing and maintaining care records.
We have higher-than-average staffing levels when compared to other care providers. There are usually up to six colleagues on each unit that supports around ten people, giving you more time to spend with the people you support.

Download our job description to read more:

https://brochures.exemplarhc.com/view/1029766837/



About you
We value relevant experience and qualifications, but they aren’t essential for this role.

Above all, you’re someone who identifies with our Exemplar Health Care values of fun, integrity, responsiveness, success and teamwork.

You’re also…

caring, kind, understanding and calm
able to deal with, and defuse, challenging situations
energetic and outgoing, with a positive, can-do attitude
a great listener and communicator.
You’ll put people at the heart of everything you do.

If you haven’t worked in the care sector before, we’ll help you feel right at home from the start with our induction, buddy and ongoing training programmes.



What we offer
We offer great rewards and perks including:

regular supervision, peer support, learning opportunities and career prospects
access to wages before payday
retail and lifestyle discounts
free DBS check
24/7 counselling and support
Blue Light Card eligibility.


How to apply
Sound good? We’d love to hear from you. Click the button to ‘APPLY NOW’.

For an informal chat about joining us, call us on 01977 630830 or email Pod2@exemplarhc.com .

Please note, applicants must be authorised to work in the UK. We’re unable to sponsor or take over sponsorship of an employment visa at this time.

Position: Health Care Assistant
Care home: Ravensdale
Location: Whinmoor, Leeds, LS14 2DA
Contract type: Various
Rate: £11.44 per hour
Care home CQC rating: Good



Are you a caring, compassionate and cheerful person with lots to give? Join us as our new Health Care Assistant at Ravensdale care home in Leeds.

As a Health Care Assistant, you’ll support adults living with complex care needs to live their best lives.

This role will give you a tremendous sense of achievement and pride – you’ll be making a real difference each and every day.

And, you can be proud to work for one of the country’s leading providers. The number of our homes rated ‘Good’ and ‘Outstanding’ far exceeds the national average.



About Exemplar Health Care
Ravensdale is part of Exemplar Health Care, a leading provider of nursing care for adults living with complex and high acuity needs.

We support adults living with complex mental health needs, dementia, neuro-disabilities and physical disabilities.

As well as stable and secure employment opportunities, we offer great benefits and perks, and plenty of opportunities to learn, develop and progress.



About the role
Our Health Care Assistants support people to live their best lives, whatever that looks like to them.

No two days will ever be the same, but your day-to-day responsibilities will include:

supporting people with their personal care
assisting people at meal times
understanding individual health and wellbeing needs
encouraging and supporting people to take part in social activities, both in and out of the home
promoting choice, dignity, independence and respect
completing and maintaining care records.
We have higher-than-average staffing levels when compared to other care providers. There are usually up to six colleagues on each unit that supports around ten people, giving you more time to spend with the people you support.

Download our job description to read more:

https://brochures.exemplarhc.com/view/1029766837/



About you
We value relevant experience and qualifications, but they aren’t essential for this role.

Above all, you’re someone who identifies with our Exemplar Health Care values of fun, integrity, responsiveness, success and teamwork.

You’re also…

caring, kind, understanding and calm
able to deal with, and defuse, challenging situations
energetic and outgoing, with a positive, can-do attitude
a great listener and communicator.
You’ll put people at the heart of everything you do.

If you haven’t worked in the care sector before, we’ll help you feel right at home from the start with our induction, buddy and ongoing training programmes.



What we offer
We offer great rewards and perks including:

regular supervision, peer support, learning opportunities and career prospects
access to wages before payday
retail and lifestyle discounts
free DBS check
24/7 counselling and support
Blue Light Card eligibility.


How to apply
Sound good? We’d love to hear from you. Click the button to ‘APPLY NOW’.

For an informal chat about joining us, call us on 01977 630830 or email Pod2@exemplarhc.com .

Please note, applicants must be authorised to work in the UK. We’re unable to sponsor or take over sponsorship of an employment visa at this time.

An opportunity has arisen for an Occupational Therapy Assistant (OTA) position for applicants with an interest in working with people with a range of mental health conditions at The Brooker Centre. The Brooker Centre is a mental health hospital with two wards. - Bridge ward is a male acute ward and Weaver Ward is a female acute ward.

The successful applicant will be working as a key member of the occupational therapy service on Weaver Ward. We are looking for self-motivated and caring individuals who can facilitate group activities, 1:1 sessions and assist the qualified occupational therapy staff as required. Hours are Monday to Friday and 9 - 5.

The post holder will be responsible for assisting in the development and delivery of treatment and care plans where appropriate under the direction and supervision of a qualified Occupational Therapist and in collaboration with the ward manager.

The post holder will be required to actively work as part of The Multi-Disciplinary Team.

The Post Holder will be expected to work in an innovative way to support the smooth running of the Ward and will be required to offer individual and group activities alongside Occupational Therapy staff .

Theses duties will extend to using The Occupational Therapy Process to assist in assessment, planning and the implementation of Therapeutic Activities within an In-Patient Mental Health Setting

The Post Holder will be required to work collaboratively and flexibly with Nursing and Support Worker staff to ensure meeting the diverse needs of service users and the function of the wards.

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Flexible working requests will be considered for all roles.

Under the direct or indirect Clinical Supervision of a Qualified Occupational Therapist you will undertake the following duties:

1. To support, with direction, Service Users’ with activities throughout the therapeutic day. This will be under the supervision of senior Nurses, Occupational Therapists, Physiotherapists, Psychological Therapists and Speech and Language Therapists.

2. Undertake specific tasks within Occupational Therapy assessments with Service users using a Person Centred Approach in order to assist the Occupational Therapist to identify appropriate Occupational Therapy interventions.

3. Work innovatively and effectively and take responsibility for carrying out a range of activities under non directive supervision where the overall goal is clear to support and deliver the provision of a programme of meaningful and purposeful activities of daily living that relate to Service Users Formulation and Goal Plans.

4. Assist in planning and facilitate both individual and group work with Service Users and take an active role in implementing agreed plans/tasks in familiar or defined contexts.

5. To support the Service Users’ to engage with their Shared Activity Planner and support the Service Users’ to engage in their choice of activity. There is an expectation to engage with service users on enhanced observations as part of their recovery journey

6. Be fully involved in The Occupational Therapy Process to ensure Service Users increase their independence and well being through skill and knowledge development and apply clinical reasoning to this approach.

7. Participate in the provision of a varied and interesting range of timetabled activities that support Service Users to achieve identified goals.

8. Exercise initiative and independence in carrying out delegated activities at a Professional level.

9. Be aware of, and apply, the principle of risk assessment and management to all aspects of clinical work including, where appropriate, the provision of information to The Multi Disciplinary Team.

10. Maintain the health, safety and security of others and contribute to and comply with risk assessment.

11. To contribute to formal Occupational Therapy record keeping and reports and provide feedback on Service Users occupational functioning. Assist in the development of treatment and care plans where appropriate

12. Undertake delegated tasks to contribute to the safe and smooth running of the service.

13. Work closely with The Multi Disciplinary Team at all times and involve Nursing Staff and Support workers fully in activity sessions.

14. To maintain links with other agencies, both statutory and voluntary in order to support recovery and discharge planning

15. Take some supervisory responsibility for the work of others in the implementation of routine work within identified and agreed scope of practice.

16. Participate in the management of incidents in line with The Trusts Policy and Procedure.

17. Where appropriate be involved in clinical audit activity.

18. Collate information about resources – both within the service environment and in the community – for Service Users access/utilisation.

19. Receive clinical supervision from a Qualified Occupational Therapist on a regular basis.

20. Maintain a safe working environment with particular regard to the environment and Occupational Therapy resources and equipment.

21. Facilitate/Co-facilitate and support service users to attend service user forums, core integrated therapy groups, care pathway groups and risk related treatment programmes and undertake any training required as part of these integrated groups.


This advert closes on Wednesday 20 Nov 2024

1. Supervise and lead a team of customer service representatives, providing guidance, support, and coaching to ensure team success.
2. Monitor and evaluate customer service performance metrics, including call quality, response times, and customer satisfaction scores.
3. Develop and implement training programs to enhance the skills and knowledge of customer service representatives.
4. Handle escalated customer inquiries and complaints, resolving issues promptly and effectively.
5. Analyze customer feedback and data to identify trends and opportunities for improvement.
6. Maintain a positive and professional work environment, fostering teamwork and collaboration among team members.
7. Create and maintain documentation of customer service processes, procedures, and best practices.
8. Stay informed about industry trends, best practices, and emerging technologies to continuously improve customer service operations.
9. Perform other duties and responsibilities as assigned by management.

Qualifications:
Bachelor's degree in business administration, marketing, or any other subject with related experience preferred .

Position: Domestic Assistant
Care home: Ravensdale
Location: Whinmoor, Leeds, LS14 2DA
Contract type: BANK Zero Hour Contract
Rate: £12.82 Per Hour
Care home CQC rating: Good



Do you take pride in your cleaning standards and attention to detail? As a Domestic Assistant, you’ll ensure that our home is clean and welcoming for the people who live and work here.

As part of our Domestic Team, you’ll carry out all daily and weekly cleaning routines, including dusting, mopping, polishing and vacuuming.

You’ll clean all areas in the home including people’s bedrooms, lounges, kitchens, bathrooms, kitchens and offices.

This is an exciting opportunity to use your skills to make a real difference every day.

Join us as a Domestic Assistant at Ravensdale care home in Leeds.



About Exemplar Health Care
Ravensdale is part of Exemplar Health Care, a leading provider of nursing care for adults living with complex and high acuity needs.

We support adults living with complex mental health needs, dementia, neuro-disabilities and physical disabilities.

As well as stable and secure employment opportunities, we offer great benefits and perks, and plenty of opportunities to learn, develop and progress.



About the role
Our Domestic Assistants ensure that our home maintains high standards of cleanliness and hygiene.

No two days will ever be the same, but your day-to-day responsibilities will include:

carrying out all daily and weekly cleaning routines, as well as ad-hoc duties
cleaning and tidying designated areas around the home including bedrooms, lounges, kitchens, bathrooms, kitchens and offices
cleaning duties including dusting, mopping, polishing and vacuuming
using equipment such as carpet cleaning machines
supporting with washing and drying laundry, as required
reporting breakages, damage, defects and hazards
building trust and promoting choice, dignity and independence.
You’ll put our people at the heart of everything you do – whether that’s hoovering our residents’ bedrooms or polishing their photo frames. We can guarantee that whatever you bring to the role, you’ll see great rewards.

If you haven’t worked in the care sector before, we’ll help you feel right at home from the start with our induction, buddy, and ongoing training programmes.

Download our job description to read more:

https://brochures.exemplarhc.com/view/189451103/



About you
We value relevant experience but it isn’t essential for this role.

Above all, you’re someone who identifies with our values of fun, integrity, responsiveness, success and teamwork.

You’re also:

kind, caring and understanding
someone with a keen eye for detail
an excellent team player
passionate about high standards of cleanliness, with great housekeeping skills
a positive person with a can-do attitude
a great listener and communicator.


What we offer
We offer great rewards and perks including:

regular supervision, peer support, learning opportunities and career prospects
access to wages before payday
retail and lifestyle discounts
free DBS check
24/7 counselling and support
Blue Light Card eligibility.


How to apply
Sound good? We’d love to hear from you. Click the button to ‘APPLY NOW’.

For an informal chat about joining us, call us on 01977 630830 or email [POD EMAIL ADDRESS].

Please note, applicants must be authorised to work in the UK. We’re unable to sponsor or take over sponsorship of an employment visa at this time.

Seeking quite unique individuals, who are passionate about supporting people with learning disabilities, physical disabilities and complex health needs in Abertillery, NP13 3BP **CONTRACT HOURS & RELIEF HOURS AVAILABLE**

- Full-time or part-time hours (minimum 25 hours per week)

- Hourly rate £13.20 for contracted hours and £12.80 for relief hours; Sleep nights paid at £45 per night

- Shifts available: 12 hour shifts; 07:00-19:00 or 08:00-20:00 with a sleep in shift

- It is preferred that you hold a full UK or EU Driving Licence as the people you will be supporting ask that you are able to drive their mobility vehicles.

We are looking for quite unique individuals, who are passionate about supporting people with learning disabilities, physical disabilities and complex health needs. We are soon to welcome a new gentleman so need to grow our team by 3 support workers.

Are you a proactive, engaging and caring person who wants to become an integral part of our Abertillery Support Team? In a large, happy house, you will be supporting gentlemen, in there 50's and 60's, who have a passion for walking, going to the beach, swimming, and eating out.

The gentlemen require a high level of support, and commitment, from you whilst you actively engage them in every aspect of their lives, and ensure they are living their best lives - the lives that they choose to live.

Every day will be different, and rewarding, as you encourage and empower each person to be actively engaged in every aspect of their daily lives - this will include accompanying to favoured activities, supporting with daily living skills, administering medication and supporting with personal care and mobility assistance.

At Dimensions, we believe it is who you are as a person - and the difference you can bring to lives of the people you will be supporting - that is more important than experience. Whether you are new to support work, or have supported people previously, we want to hear from you! We will give you all the training you need to be become an amazing support worker for the people you will be working with. You will find no other role more personally fulfilling, and professionally rewarding, than becoming a Support Worker with Dimensions.

Dimensions is proud to be one of very few social care organisations that are accredited by the Great Places To Work programme in 2023 - now 5 years in a row! On top of on-going, fully-funded training and mentoring, we offer all our colleagues generous benefits; job satisfaction and job security, genuine career prospects, and an inclusive, caring work environment that celebrates diversity, champions mental well-being, and encourages employee recognition.

For further information about the role, the shifts available, and the people we support, please contact our Resourcing Consultant, Ronnie Lillywhite on Ronnie.lillywhite@dimensions-uk.org

Apply now or please share this vacancy with someone you think would make an amazing Support Worker!

The position will be filled as soon as the people we support have found their new support worker

- An enhanced DBS disclosure will be required for this role, the cost of which will be incurred by Dimensions.

- We welcome applications from everyone who has the right to work in the UK, and value diversity in our workforce

- As Disability Confident Leaders , we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy - Dimensions has been awarded this symbol by Jobcentre Plus to recognise our commitment towards the employment, retention, training and career development of disabled employees

- We offer a salary advance scheme where you can access up to 50% of the money you've earned before payday.

- As part of our commitment to making reasonable adjustments we can offer support to complete your application. Please contact the Resourcing Consultant Team on 03003039150.

- We now have British Sign Language (BSL) translated videos for all of our recruitment.

Proud member of the Disability Confident employer scheme

Are you caring, compassionate, flexible and have excellent communication skills?

If yes, we have career opportunities available for you within Mersey Care as a Nursing / Health Care Assistant.

NVQ in Health and Social Care and/or experience of working in a care environment is essential.



You will support the clinical team in the delivery of a high standard of care by assisting with and carrying out a range of duties as directed by registered staff. This will be in line with individual care and treatment plans for patients and service users.

You will demonstrate an attitude which respects and values patients, service users and their carers ensuring they are at the centre of care and treatment planning.

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Flexible working requests will be considered for all roles.

Mental Health Care

These clinical divisions provide mental health, brain injury, addiction and child and adolescent mental health services in different areas across Halton, Knowsley, Liverpool, Sefton, St Helens and Warrington. We are looking for nursing and health care assistants for our inpatient wards. Posts will be based in: complex care, older people’s services, adult acute mental health, specialist and rehabilitation wards.

Secure Care

This clinical division is responsible for providing specialised mental health and learning disability services in low, medium and high secure settings for service users with a primary classification of mental illness, and personality disorders. Our nursing assistants must be able to demonstrate compassion and empathy to our patients, working to improve the quality of care within a secure/forensic environment. In this division you’ll gain experience in forensic environments.

The medium secure unit provides services for people with learning disabilities too. Here we provide services that offer people progress through pathways to more independent community living. Our service users typically have a range of complex needs, require support in medium and low secure services, and may have been in contact with the Ministry of Justice.

Byron ward is an assessment and treatment facility for adults with learning disability and or autism who require specialist support. The aim is to understand functions of behaviours and access mental health which cannot be carried out within the community. The team’s vision is to support service users through assessment, engagement and activity to achieve a timely discharge.

A recruitment and retention premia is offered in this clinical division of up to £600.

Community Care

This clinical division delivers community health services to people in their own homes, health centres and clinics, NHS walk-In centres and our older adults intermediate care ward at Aintree University Hospital site.

As well as the many community nursing services, this division delivers specialist dental health care, therapies, sexual health, medicines management and nutrition and dietetics services. Our teams work closely with GPs and other health and social care services to ensure patients are cared for with the best support, in or closerto their home.

Our services enable people to remain as independent as possible and many are delivered 24 hours, seven days a week.

Every year our staff deliver care to thousands of patients whilst talking to their families and carers. These hundreds of thousands of interactions mean that our staff are best placed to understand patients’ holistic health and social needs, including education, prevention and self care.

Please refer to the job descriptions attached for each of our divisions - you will be able to discuss your work area and location preference on the day of our recruitment event.

We are committed to helping staff balance work and home life and welcome applications from applicants wishing to work part-time or with flexible working arrangements.


This advert closes on Wednesday 30 Oct 2024

Your New Company

A leading organisation dedicated to providing specialist support for individuals with complex needs and autism, ensuring they live fulfilled and happy lives. This organisation is committed to person-centred approaches and values-driven support, aiming to enhance the quality of life for those they serve.

Your New Role

You will lead and manage person-centred support, develop and sustain support networks, and ensure individuals have choice and control in their lives.
Responsibilities include managing housing support, overseeing performance and quality assurance, conducting behaviour analysis, and becoming a Positive Behaviour Management (PBM) trainer. You will also support new employees through induction and training, manage financial resources, and ensure team wellbeing. Additionally, you will be an active member of the Complex Behaviour and Autism Community of Practice and complete peer reviews. This role is a 6-month fixed-term contract (FTC) with the potential to become permanent.

What You Will Need to Succeed

• Strong understanding of person-centred support and positive behaviour support plans.
• Excellent communication and advocacy skills.
• Experience in managing housing support, financial resources, and team development.
• Commitment to reflective practice and continuous improvement.
• Relevant qualifications (QCF level 4/5, BTEC in PBS) and willingness to become a PBM trainer.
• Ability to lead and role model best practices, coach team members, and work effectively across various teams.

What You Will Get in Return

• Opportunity to make a significant impact on individuals' lives.
• Supportive and values-driven work environment.
• Professional development and growth opportunities.
• Competitive salary and benefits package.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Summary
We are looking for someone who is confident and reliable to join our busy office in a garage environment. This is with an excellent opportunity supporting with Customer Service and Business Administration duties. This is a fast paced working environment and busy garage so the individual will need to be organised and motivated.

Annual wage £12,480 to £22,308 a year
Minimum wage rates (opens in new tab)

The pay may be negotiated and may rise after a probation period has been successfully completed.

Training course Customer service practitioner
Hours Monday - Friday, 9.00am - 5:30pm.
37.5 hours a week hours a week

Possible start date
18 Nov 2024

Duration
12 Months

Positions available
1

Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work
Taking care of administrative tasks such as filing, printing, writing letters and corresponding with emails
Processing and inputting orders, MOTs
Quotations to customers via email and telephone calls
Answering the phone and booking customers in.
Dealing with customer queries
Building a good rapport with customers
Keeping and maintaining accurate and organised records
Dealing with invoices and assisting with book keeping
Where you’ll work
New Rd, Willenhall

WV13 2DA

Check your travel to work
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation
STAFF SELECT LTD

Your training course
Customer service practitioner

Equal to Level 2 (GCSE)

Course contents
Your training plan
Customer Service Practitioner Level 2
Functional Skills English and maths to level 2 if required
20% off the job training
Allocated at the company no day release
Requirements
Essential qualifications
GCSE or equivalent English (Grade 4 / C and above) essential
GCSE Maths 4 / C (Grade 4 / C and above) essential
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills
Communication skills
IT skills
Organisation skills
Customer care skills
Administrative skills
Team working
Initiative
Other requirements
This will be in a garage environment. Successful applicants will have a good polite telephone manner and Grades need to be 4/C in Maths and English. Accuracy and attention to detail is key. Customer facing role

About this company
Established in the 1980’s we are a reliable family run business based in the West Midlands. We welcome all customers and take great pride in providing a quality, efficient and affordable service. It can be a stressful experience when something goes wrong with your car and it can be difficult to find a mechanic you can trust. We are your local trusted garage and promise to look after your vehicles. All our work is guaranteed. We work on vehicles of all makes, models and sizes – petrol, diesel and electric. Our workshops are fully equipped with state of the art diagnostic equipment and we employ qualified technicians and diagnostic specialists. We are a DVSA approved MOT testing centre authorised to inspect vehicle classes 4 and 7. We are also approved by Wolverhampton City council to inspect Taxis.

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work:

- Taking care of administrative tasks such as filing, printing, writing letters and corresponding with emails.
- Processing and inputting orders, MOTs
- Quotations to customers via email and telephone calls
- Answering the phone and booking customers in.
- Dealing with customer queries
- Building a good rapport with customers
- Keeping and maintaining accurate and organised records
- Dealing with invoices and assisting with bookkeeping.

Position: Registered Nurse (RGN, RMN, RNLD)
Care home: Ravensdale
Location: Whinmoor, Leeds, LS14 2DA
Contract type: Full time, 36 hours per week (Days & Nights)
Rate: £19.93 per hour
Care home CQC rating: Good



This is an exciting opportunity to work for a forward-thinking and growing provider, who’ll support you to be the best Nurse you can be! Join us as our new Registered Nurse at Ravensdale care home in Leeds.

Ravensdale is a care service for adults living with complex and high acuity needs.

As a Registered Nurse with us, you’ll be empowered to really make a difference.

Our high staffing levels give you the time to provide truly person-centred nursing care, with a supportive team around you.

And our excellent training and career development pathways support you to be the best Nurse you can be.



About Exemplar Health Care
Ravensdale is part of Exemplar Health Care, a leading provider of nursing care for adults living with complex and high acuity needs.

We support adults living with complex mental health needs, dementia, neuro-disabilities and physical disabilities.

As well as stable and secure employment opportunities, we offer great benefits and perks, and plenty of opportunities to learn, develop and progress.



About the role
This is a highly skilled nursing role where you’ll be accountable and responsible for supporting people’s holistic needs. It requires a range of clinical and nursing skills.

You’ll provide the highest standards of nursing care for adults living with complex care and health needs. Our care focuses on maximising independence and building everyday living skills.

No two days will ever be the same, but your day-to-day responsibilities will include:

assessing, planning and implementing care for the people we support
providing person-centred and evidence-based nursing care
developing collaborative needs-based care plans through assessment, planning, implementation and evaluation
safe administration of medication
promoting health and wellbeing
being the Nurse in Charge of a small unit whilst on shift
managing situations when people display behaviours which may challenge
promoting choice, dignity, independence and respect.
Download our job description to read more:

https://brochures.exemplarhc.com/view/1030013882/



About you
Above all, you’re someone who identifies with our Exemplar Health Care values of fun, integrity, responsiveness, success and teamwork.

You’ll also be:

a great role model – able to coach, teach and support your colleagues
someone with a calm nature who can deal with, and defuse, challenging situations
an advocate of best practice in nursing
able to demonstrate a range of clinical skills
knowledgeable about assessment, admission and discharge processes
knowledgeable of the Mental Capacity Act and Deprivation of Liberty Safeguards and committed to working within its Codes of Practice.
A career with us will give you the opportunity to learn new skills and see the rewarding progress the people we support make.

To apply for this role, you must have a first-level nursing registration with a valid Nursing and Midwifery Council (NMC) PIN. We’re looking for Registered Nurses, from all backgrounds (Adult, Mental Health and Learning Disability Nurses).



What we offer
We offer great rewards and perks including:

excellent supervision, peer support, learning opportunities and career prospects
retail and lifestyle reward discounts
free DBS check
electric car salary sacrifice scheme
paid NMC membership
paid access to the RCNi Learning platform
24/7 counselling and support
Blue Light Card eligibility.
How to apply
Sound good? We’d love to hear from you. Click the button to ‘APPLY NOW’.

For an informal chat about joining us, you can call our Nurse Talent Specialist Nicole on 07949 530 193 or email nbramhall@exemplarhc.com

Please note, this role is not eligible for sponsorship. Candidates without an existing visa or right to work in the UK are unlikely to be suitable for the post.

Our Halton Mental Health Recovery Team are looking to recruit a band 6 Senior Nurse Practitioner full time on a permanent contract. We are a supportive, and dedicated team and there will be opportunities for professional development within the role.

We are looking for a Registered Mental Health Nurse, to work alongside our large multidisciplinary team. A special interest in therapeutic interventions would suit the applicant and a full induction and training will be provided to the right candidate.

The post holder will support the Clinical Team Manager in carrying continuing professional and managerial responsibility for their clinical area. They will also contribute to maintenance of the overall standards, which will include assessment of need and delivery of care within the context of the Community Mental Health Framework.

The post holder will work within an integrated team to ensure continuity of care for service users on their journey through the acute service. The post holder will work from within the community environment but be expected to be flexible in terms of delivering care within a variety of settings.

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Flexible working requests will be considered for all roles.

CLINICAL:

Assist in the development and implementation of integrated care pathways, including appropriate service user referrals and models of care.

Participate in case supervision to monitor named primary nurses’ standards of service user care and documentation.

Give/receive regular clinical supervision as per Trust policy.

Ensure the clinical environment is conducive to promote service users health, safety and well-being, thereby preserving and respecting each service user’s personal dignity, privacy, religious and cultural beliefs.

Ensure record keeping is in accordance with Professional and Trust standards.

Ensure the safe management of medicines and adhere to safe practice and principles of administration in accordance with the NMC code of professional conduct and Trust Medicines Code.

Work in a professional and collaborative manner with the Multi-disciplinary team.

Participate and promote positive intra-agency working.

Participate in the referral process, including the comprehensive assessment of such individuals in accordance with the agreed care pathway and the completion of quality reports where appropriate.

Responsible for the comprehensive assessment of care needs and the development, implementation and evaluation of programmes of care without supervision.

Participate and assist in setting standards of service user care based on sound research findings.



MANAGERIAL:

Undertake delegated responsibilities as agreed with Clinical Team Manager.

Support the formulation and implementation of clinical and operational practices, and procedures as appropriate.

Participate in the Duty Rota according to current locality structures.

Assist in the management and co-ordination of all services delivered to the service user within the clinical area, optimising all available resources.

Support the implementation, monitoring and updating of an operational policy and philosophy for the clinical area.

Ensure the principles of Clinical Governance are incorporated in service delivery by maintaining a high quality service based on agreed clinical standards.

Ensure that service users are cared for within the confines of their respective Mental Health Act status and adhere to the requirements of the MHA 1983 and the corresponding Code of Practice. This may include liaison with the home office for restricted service users

Ensure adherence and implementation of the Community Mental Health Framework.

Ensure that Trust policies and procedures are adhered to.

Assist in the development of local protocols to ensure a high standard of service delivery is achieved and maintained.

Support the process of staff participation in the formulation of new ideas/suggestions to improve service user care and service delivery.

Provide effective leadership to the designated team.

Provide statistical information as required.

Ensure effective processes of communication are established, maintained and regularly evaluated within designated team.

Assist in the investigation of complaints and incidents at team level in accordance with Trust policy.

Participate in Serious Untoward Incident investigations/reviews as required

Co-ordinate utilities, equipment and services and report/refer issues to respective managers where necessary.

Provide relevant staff with the necessary management supervision regarding the co-ordination and delegation of duties, to ensure a comprehensive and consistent delivery of care is maintained.

Ensure that the nursing practice of the clinical area adheres to the Trust’s policies and procedures.

Participate in the managerial supervision.

Appropriate participation in managing performance of staff as required.

Appropriate participation in managing attendance of staff as required.



EDUCATION AND DEVELOPMENT:

Ensure all relevant staff have an up to date Individual Personal Appraisal and Personal Development Plan.

Coordinate and nominate staff for appropriate courses, including mandatory training, according to service need and Personal Development Plans.

Organise and undertake teaching where appropriate.

Demonstrate the acquisition and application of knowledge in line with current research and evidence-based practice.

Undertake training relevant to your role responsibilities and promote a positive learning environment.

Coordinate preceptorship and mentorship as required

Participate in regular supervision, engage in reflective practice and be committed to continued development.

Develop own skills and knowledge and contribute to the development of others.



RESEARCH AND AUDIT:

Ensure staff awareness of Clinical and Corporate Governance and the need for research-based practice.

Undertake and participate in appropriate audit, quality assurance programmes and research as directed


This advert closes on Sunday 3 Nov 2024