Total 770 Others level Customer Service job vacancies in Birmingham, B43 7SD

Join Our Team as a Male Support Worker in Birmingham!
Location: Birmingham, B17 (Just a 5min drive from Queen Elizabeth Hospital Birmingham)
Pay Rate: £11.70 per hour (£50 per Sleep-In Shift)
Position: Full-Time (37.5 Hours Per Week)
Requirements: Full UK Manual Driving Licence

Are you a professional, compassionate, and attentive individual ready to make a real difference in someone's life? Do you thrive in structured environments and enjoy supporting people to explore new interests and build independence? If so, we'd love to hear from you!

Who Will You Be Supporting?

You'll be supporting a friendly gentleman in his 30s who has learning disabilities, autism, and well-managed epilepsy. Here's more about him:

- Loves Routine: Following a clear schedule helps him feel safe and secure.

- Active & Curious: He enjoys going on walks, having carvery meals out, feeding ducks in the park, and is working towards trying new activities like swimming, visiting the cinema, and even a safari park!

- Humour & Fun: He laughs a lot and has a great sense of humour, making your role all the more rewarding.

- Family: This gentleman's family is very involved in his care—his mum often calls, and his dad loves helping out with gardening and the car, so building strong, positive relationships with them will be essential.

An attentive, proactive and encouraging team player would be a wonderful match to his support team.

What Will You Be Doing?

Your role as a Support Worker will be varied, fulfilling, and focused on improving this gentleman's quality of life. Responsibilities include:

- Personal Care & Medication: Assist with all aspects of daily living, including administering medication and helping with personal care.

- Routine-Driven Support: Follow a clear and structured routine, providing stability while remaining alert and flexible to behavioural changes.

- Encouraging Independence: Help him try new activities like swimming or visiting the cinema, always encouraging him to explore new interests and enjoy life to the fullest.

- Professional & Alert: Be attentive to his needs, follow clear instructions, and respond calmly and professionally to any unpredictable behaviour.

- Communication & Teamwork: Speak clearly and confidently, work well with your team, and communicate effectively with the family. A willingness to whistleblow or raise concerns when necessary is crucial to ensure his well-being.

- Comfortable with Water: You're happy to support swimming activities and join him in the pool when required.

You will also need to provide emotional reassurance when experiencing behaviours of distress - full positive behaviour support training is provided.

Shift Patterns

- Day Shifts: 7am - 10pm (Long Days)

- Sleep-In Shift: 10pm - 7am (Paid to Sleep)

Rotas provided in advance to support a healthy work-life balance. This gentleman leads a routine-driven life and requires 2:1 support at all times

Why Choose Dimensions?

- Award-Winning Workplace: Recognized as one of the UK's best workplaces in the 'super large' category by the Great Place to Work Institute six years in a row.

- Generous Leave: 30 days annual leave pro rata with the option to buy and sell leave.

- Career Development: Access paid training and opportunities to further your career through funded accredited courses.

- Well-Being Focus: Benefit from our comprehensive well-being strategy and staff listening network.

- Values-Driven: Join a team that puts people with learning disabilities and their families at the heart of everything we do.

- Referral Bonus: Receive a £200 bonus if you refer a friend and they're successfully employed.

- Additional Perks: Enjoy the Bike to Work scheme and discounts on meals, shopping, entertainment, and gym memberships.

Other Important Information

- Immediate Reviews: Applications are reviewed upon receipt and interviews will continue until positions are filled.

- Equality Commitment: Gender is considered a genuine occupational requirement in accordance with paragraph 1 of Schedule 9 of the Equality Act 2010 where mentioned.

- DBS Disclosure: An enhanced DBS disclosure will be required for this role, the cost of which will be covered by Dimensions.

- Inclusive Workforce: We welcome applications from everyone with the right to work in the UK and value diversity in our workforce.

- Disability Confident: We guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.

- BSL Support: British Sign Language (BSL) translated videos are available for all of our recruitment communications.

Proud member of the Disability Confident employer scheme

A Vacancy at Birmingham Community Healthcare NHS Foundation Trust.


***This job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested***

**Please Note: This is All an Year Round 24/7 Service**

** Previous applicants need not apply **

Band 3 Health Care Assistant Children’s Complex Care

An exciting opportunity has arisen to recruit Band 3 Health Care Assistants. The team supports children with complex health needs in their own homes and schools. We are looking for confident innovative HCA’s to join our Children’s Complex Care team working across Birmingham.

You will participate in the provision of basic nursing care and specialist care for children who have a range of complex disabilities due to chronic disease, congenital abnormalities, trauma, or who are terminally ill and at the end of their life. The post holder will work as part of the nursing team and supporting the other members of the multi-disciplinary Team. The post holder may be required to work within the service user’s home / a hospital / hospice / school, or day centre environment depending upon their individual needs at that time

The role involves delivering care to children in a variety of settings, including home and school. The successful candidate will be trained in a variety of clinical skills such as gastrostomy feeding, suction, oxygen therapy using a competency based framework. You will received continued support in the role.

You will need a good level of basic education including computer skills and at least NVQ level 3 in a child or young adult related subject or equivalent level of experience related subject. Experience working with children who are ventilated or have complex health problems would be beneficial but not essential. It is also important the successful candidate is innovative in providing play and learning opportunities for the children.

You will need to be flexible in the community setting and a good team player and be able to develop collaborative working relationships with other healthcare professionals, services and agencies.

Be Part of Our Team...

Birmingham Community Healthcare NHS Foundation Trust (BCHC) has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people, parents and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehabilitation Centre and one of Europe’s leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.

If you want to ‘Be Part of Our Team’ and work with a Foundation Trust which is continuously striving for better care and healthier communities, we want to hear from you.

For further details on the main responsibilities, please see the attached job description and person specification.


This advert closes on Monday 2 Dec 2024

***This job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested***

The post holder will be based within the Urgent Care Bureau Team, and working with the Urgent Community Response Team clinically, when required. The post holder will have operational and clinical responsibility of the Urgent Care Bureau Team.



The post holder will be able to provide clinical expertise in Triage, In-reach and Virtual Wards across the Adult Community Services Division.



The purpose of the role is to work across services and with wider system



The Post holder will be expected to participate in working with secondary care, to identify and assess patients suitable for community services, and to prevent avoidable hospital admissions and facilitate early supportive discharge. The work will be undertaken collaboratively with Secondary and Primary Care, and Community Services, including Urgent Care Response, Early Intervention Community Teams (EICT), Urgent Care Bureau and other services deemed in scope.



The post holder will also attend multidisciplinary team meetings (MDT’s) to provide advice and support to the Virtual Ward (Hospital @Home) Model.

1. Work in accordance with the NMC / HCPC Code of Practice



2. Be conversant with all BCHC NHS FT policies and procedures and ensure they are correctly implemented.



3. Ensure evidence-based care is practiced and promoted at all times.



4. Manage own time effectively and prioritise workload.



5. Facilitate teaching and supervision for less experienced members of staff.



6. Promote health by collaborative working with patients and their relatives.



7. Provide support to the multidisciplinary team to enable patients to make better choices for their health and that of their families, undertaking health promotion and contributing to the prevention of adverse effects to health and wellbeing.



8. Act as a role model to and facilitate others to respect the dignity, wishes and beliefs of patients: involving them in shared decision making and obtaining consent prior to all interventions.



9. Safeguard individuals from abuse by reporting any incidents involving potential or actual abuse and acting upon concerns immediately.



10. Contribute to the review and development of integrated care pathways and clinical guidelines to ensure a standardised approach to care.



Birmingham Community Healthcare NHS Trust (BCHC) is committed to providing dignity in care for all our patients and service users across the Trust.



All staff, workers, volunteers, students and individuals undertaking work experience/shadowing, irrespective of the role they specifically undertake, are required to adhere to BCHC’s vision, values, and professional standards.Thisalso involves working with and alongside colleagues and partners, demonstrating a duty of Candour (i.e., honesty and straightforwardness), openness and accountability in order to achieve high quality and thebest possible care outcomes for our patients, service users and the localcommunity.



1. Develop staff knowledge and skills to promote equality and diversity and address inequalities, both in employment and service delivery. Ensure specific equality objective are included in PDR’s.



2. Develop a culture that ensures that the standards of Improving Working Lives and Investors in People are achieved and maintained for all staff and that staff’s perception about their working lives are measured and improvements made.



3. Make recommendations and changes to clinical practice and participate in implementation where appropriate.



4. Demonstrate a sound understanding of Clinical Governance and Risk Management and apply it to the work situation.



5. Participate in the recruitment, selection, and retention of staff.



6. Lead and participate in undertaking surveys and audits



7. Actively participate in clinical supervision and reflective practice with all members of the multi-disciplinary team and on an individual basis.



8. Ensure staff compliance with all mandatory training.




This advert closes on Monday 2 Dec 2024

For further information about the main responsibilities please view the attached job description and person specification.

For further information about the main responsibilities please view the attached job description and person specification. We highly recommend you submit your application as soon as possible, this post may close earlier than the indicated closing date if a sufficient number of applications are received. We are unable to support applications from job seekers who require sponsorship to work the United Kingdom (UK)

My public sector client is looking for a Business Support Assistant to provide first line support for the organisations stakeholders. This is currently a five month temporary assignment with the possibility of extension beyond. Monday to Friday paying £12.62 p/hr, full time 37.00 hours a week, 9.00am to 5.00pm and this role will be hybrid with the expectation of three days on site and the balance working from home.

For this role you will be responsible for supporting and providing first line support to the client's stakeholders, managing all queries via the commercial inbox, and delivering against commercial targets in relation to the business world.

Your main responsibilities will include tasks to be completed on a daily, weekly and monthly:

• Completing and managing Requisitions Approval, Supplier set Up, Commercial administration, Reporting, Spend Analysis and identification of development opportunities
• Managing queries, issues, tracking support developing Continuous Improvement solutions for the development of commercial knowledge across the Agency
• Reporting, analysis and recording of spend, performance and contract information to support Commercial Business Partners in wider Categories to deliver VFM outcomes for the Agency
• Support Commercial Back Office activity
• Support with system management, from training to implementing development opportunities
• Support the continuous improvement of the Commercial Hub and Commercial Intranet

Skills required:

• Able to prioritise workload and adapt to changeable deadlines
• Good communications in both written and verbal form
• Have the ability to maintain a high level of accuracy and apply high levels of attention to detail
• Proficient in MS applications and database processes
• Required training on client specific systems and processes will be provided

Please note this role will require a DBS check, and three years referencing.

If you feel that you would have the necessary skill set for this role and are ready to take on a new challenge, please apply online. Due to the high volume of applications for this role we may not be able to contact every candidate who applies.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. 

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Senior IT Service Manager

DWP. Digital with Purpose.

In recent years in DWP we have brought our IT in-house, introduce elements such as automation and self-service to our digital services, and accelerate the adoption of public cloud.

We want to build on this success with your help.

In this role, as an Senior IT Service Manager you will drive analysis and resolution of complex issues, enlisting support and escalating where appropriate to relevant IT service functions as part of one of the biggest IT estates in the UK.

You own stakeholder relationships and make sure that Products and Services are delivering the best value for money in meeting business and user requirements and are able to offer guidance and respond effectively to queries about (for example) Product/Service design and policy.

DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support some of the most vulnerable people in our society.

The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us.

Delivery. Work. Projects.

As a Senior IT Service Manager, you will be responsible for delivering high-quality and value-driven support for digital products and services that are used by millions of people and around 100,000 DWP colleagues.

Your role is all about making that service levels meet agreed targets, managing end to end service performance, and overseeing contracts with third party suppliers.

You'll monitor third-party supplier compliance with SLAs through regular reporting and analysis, ensuring services meet user requirements and deliver value for money.

We're hiring you because you are good at what you do, and you can make us better. You will share your data domain knowledge and experience to drive IT strategy, including defining the tools and techniques most appropriate for the environment.

You will also:

• Set objectives, oversee junior team members, and delegate service management tasks, acting as a point of escalation.

• Implement ongoing service improvements aligned with quality, risk, and security standards.

• Ensure that new or updated products are smoothly integrated into live service with adequate support and meet customer expectations.

Additional Duties:

On-Call Support: Provide out of hours major incident support on a 24/7 rota basis (on-call payments apply)

The skills and experience you need:

• Proven IT service management experience, preferably within a framework such as ITIL.
• Strong stakeholder management, with a history of successful collaboration and negotiation.
• Independent capability in managing digital products/services and reporting.
• High accuracy and attention to detail in service delivery and customer support.
• Experience in budgeting and financial forecasting.
• Knowledge of Notification and Document Repository services is beneficial

Preferred Qualification:

ITIL 4 certification is encouraged for applicants. If you don't have it, don't worry, you can work towards it here as part of our commitment to learning and development.

Details. Wages. Perks.

Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield. whichever is most convenient for you.

Hybrid Work: We also have all the tools and tech we need to enable our people to work and collaborate flexibly. We work a hybrid model, with some time at home and some time in a hub with the team.

Pay: We offer competitive pay from £42,614 to £45,081

Pension: You'll be eligible for a brilliant civil service pension with employer contributions of 28.97%, worth up to £13,000 a year.

Holidays: You'll get a generous leave package starting at 26 days rising to 31, plus all the usual bank holidays, and the option to take extra days off on flexi leave.

Our broad benefits package is built around your work-life balance and includes:

• Flexible working, flexi hours and flexi days
• Hybrid working: some time in a hub with the team, some time at home
• Family-friendly policies
• Time off volunteering and charitable giving
• Bring your authentic self to work with 'I Can Be Me in DWP'
• Discounts and savings on shopping, fun days out and more
• Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference
• Working in an award-winning environment and culture
• Professional development, coaching, mentoring and career progression opportunities.

Process.

Stage 1: Application

Stage 2: Interview

We know how valuable your time is. We have a clear and succinct hiring process with only TWO STAGES.

Click apply now to see the full job description and get started with the next step in your career at DWP Digital.

Proud member of the Disability Confident employer scheme

Are you a passionate and caring individual looking for a rewarding career with excellent training and opportunities for development? Join Care UK, a multi award winning care provider as a Care Assistant.

The Role


Helping residents to remain as active and independent as possible
Support residents with personal care and mealtimes
Helping identify residents’ unique goals and implement personalised care plans
Supporting residents to explore new interests and engage in physical activities in a motivating and homely environment


Some of our benefits by joining the Care UK family


Wagestream- access your wages at any-time
Bank Holiday Pay Enhancements
Career development, training and access to our approved apprenticeship scheme
Hundreds of online and in-store discounts
Annual purchase holiday scheme
Wellbeing support


New to Care?

We have our own Learning Academy to provide excellent training and induction programs for all new carers and support workers and we will give you all that’s needed to have a successful career as a carer with us. Our high quality, innovative training and coaching will support the development of your skills throughout your career with us.

We are looking for people to make a difference to residents’ lives every day. When you join Care UK you’ll be joining a team who all share the same values: caring, passionate and teamwork. You will have a strong desire to help people and put residents at the heart of everything you do.

We are committed to recruiting diverse, talented people, who share our passion for helping others. We see the potential in everyone, let us help fulfil yours.

Package Description: At Avery Healthcare, we are all about supporting the people who care for our residents. We know how hard our teams work, and were here to celebrate and support you every step of the way.When you join us, youll be making a positive impact on residents lives every day your compassion and dedication truly make a difference. Were committed to helping you grow in a caring, supportive environment, with opportunities to learn and develop throughout your career. And as part of our close-knit team, youll experience a culture that values respect, compassion, and a shared commitment to exceptional care.Were now looking for a warm, enthusiastic, and dedicated individual to join our award-winning team as a Care Assistant. If this sounds like the place for you, wed love to hear from you! ABOUT THE ROLE Your focus as a Care Assistant will be to deliver high standards of personal care, contributing fully to the care team to ensure continuity of services to residents. Other responsibilities will include: Assisting residents in all their personal hygiene care ensuring optimum independence, dignity and respect of individuals at all times. Recognising and understanding clinical risk areas in residents such as weight loss, pressure sores, risk of falls, sign of infections and escalate any identified risks in a timely manner. Acting courteously towards residents and their visitors, respecting the dignity and individuality of each resident. Practicing safe systems of work across the range of task. ABOUT YOU To be successful in your application, you will live our values of caring, supportive, honest, respectful, and accountable in all that you do. Experience is not required as we are proud to offer a thorough induction and training programme to ensure confidence within your role. Our ideal candidate must: Have the ability to communicate effectively both verbally and in writing. Demonstrate initiative and be respectful towards the residents and other people in the home. Be an efficient worker who can carry reasonable instructions from other team members. Be able to be adaptive and flexible to cover a range of responsibilities at short notice. ABOUT AVERY At Avery, were not just one of the UKs largest providers of luxury elderly care homes were a place where people love to work. We believe that the later years of life should be as enriching as any other, and were passionate about creating meaningful experiences for our residents and our team alike. With our vision of "creating meaningful lives together," we proudly offer exceptional care across our growing network of over 100 homes, building a supportive and inspiring environment where employees feel valued and empowered every day. Join us and see why Avery is the preferred choice for residents and team members alike. Please note this role will require: A DBS Disclosure check, the cost of which will be met by Avery Healthcare. Proof of eligibility to work in the UK.This advert may be withdrawn prior to the advertised deadline, depending on the volume of applications received and business needs.

Package Description: At Avery Healthcare, we are all about supporting the people who care for our residents. We know how hard our teams work, and were here to celebrate and support you every step of the way.When you join us, youll be making a positive impact on residents lives every day your compassion and dedication truly make a difference. Were committed to helping you grow in a caring, supportive environment, with opportunities to learn and develop throughout your career. And as part of our close-knit team, youll experience a culture that values respect, compassion, and a shared commitment to exceptional care.Were now looking for a warm, enthusiastic, and dedicated individual to join our award-winning team as a Care Assistant. If this sounds like the place for you, wed love to hear from you! ABOUT THE ROLE Your focus as Care Assistant will be to deliver high standards of personal care, contributing fully to the care team to ensure continuity of services to residents. Other responsibilities will include: Assisting residents in all their personal hygiene care ensuring optimum independence, dignity and respect of individuals at all times. Recognising and understanding clinical risk areas in residents such as weight loss, pressure sores, risk of falls, sign of infections and escalate any identified risks in a timely manner. Acting courteously towards residents and their visitors, respecting the dignity and individuality of each resident. Practicing safe systems of work across the range of task. ABOUT YOU To be successful in your application, you will live our values of caring, supportive, honest, respectful, and accountable in all that you do. Experience is not required as we are proud to offer a thorough induction and training programme to ensure confidence within your role. Our ideal candidate must: Have the ability to communicate effectively both verbally and in writing. Demonstrate initiative and be respectful towards the residents and other people in the home. Be an efficient worker who can carry reasonable instructions from other team members. Be able to be adaptive and flexible to cover a range of responsibilities at short notice. ABOUT AVERY At Avery, were not just one of the UKs largest providers of luxury elderly care homes were a place where people love to work. We believe that the later years of life should be as enriching as any other, and were passionate about creating meaningful experiences for our residents and our team alike. With our vision of "creating meaningful lives together," we proudly offer exceptional care across our growing network of over 100 homes, building a supportive and inspiring environment where employees feel valued and empowered every day. Join us and see why Avery is the preferred choice for residents and team members alike. Please note this role will require: A DBS Disclosure check, the cost of which will be met by Avery Healthcare. Proof of eligibility to work in the UK.This advert may be withdrawn prior to the advertised deadline depending on the volume of applications received and business needs.

Package Description: At Avery Healthcare, we are all about supporting the people who care for our residents. We know how hard our teams work, and were here to celebrate and support you every step of the way.When you join us, youll be making a positive impact on residents lives every day your compassion and dedication truly make a difference. Were committed to helping you grow in a caring, supportive environment, with opportunities to learn and develop throughout your career. And as part of our close-knit team, youll experience a culture that values respect, compassion, and a shared commitment to exceptional care.Were now looking for a warm, enthusiastic, and dedicated individual to join our award-winning team as a Senior Care Assistant. If this sounds like the place for you, wed love to hear from you! ABOUT THE ROLE Your focus as a Senior Care Assistant will be tosupport and work alongside the Care team to deliver high standards of personal care, providing a safe, caring, innovative, open, supportive, and inclusive environment for residents, visitors and staff. Other responsibilitieswillinclude: Monitoringthe wellbeing of each resident, being aware of any changeimpactingon care and care plans, ensuring that new needs aremet,and written records are amended to reflect any variation. Beinginvolved in the person-centred care planning process, by implementing,monitoring,and undertaking monthly evaluations. Supporting residents with their medication requirements. Undertaking staff supervisions and supporting staff with their development where required. Actingas a key point for contact with residents, theirrelativesand visitors, as well as health and social care professionals involved in their wellbeing, ensuring that any reasonable requests are actedupon,and concerns or complaints are escalated. ABOUT YOU To be successful in your application, youwill live our values of caring, supportive, honest, respectful, and accountable in all that you do. Our ideal candidatemust: Have an NVQ 3 or equivalent in care for care homes. Have 2 years experience working in similar care environment. Have the ability tocommunicate effectively both verbally and in writing. Have a positive attitude to bothsupporting and nurturing residents and staff. Beresponsive and flexible to cover a range of responsibilities. ABOUT AVERY At Avery, were not just one of the UKs largest providers of luxury elderly care homes were a place where people love to work. We believe that the later years of life should be as enriching as any other, and were passionate about creating meaningful experiences for our residents and our team alike. With our vision of "creating meaningful lives together," we proudly offer exceptional care across our growing network of over 100 homes, building a supportive and inspiring environment where employees feel valued and empowered every day. Join us and see why Avery is the preferred choice for residents and team members alike. Please note this role will require: A DBS Disclosure check, the cost of which will be met by Avery Healthcare. Proof of eligibility to work in the UK.This advert may be withdrawn prior to the advertised deadline depending on the volume of applications received and business needs.

The following are the duties of this position at the GS-07. If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties and will receive training to help you grow in this position. As an Accounting Technician you will:

• Review routine, complex and unusual documents to verify accounting data, mathematical accuracy.
• Perform account reconciliations; processes, certifies, records and reports receipts and expenditures accurately, efficiently, and in compliance with governing regulations.
• Determine and initiates necessary accounting transactions, enter data into an automated accounting system, compare accounting transactions to source documents and correct invalid or erroneous entries.
• Perform research of current transactions, historical data, source documents, etc., to identify significant changes and determine related transactions and causes, to take and or coordinate corrective actions as needed.

Starting at $44,117 Per Year (GS 6-7)

The following are the duties of this position at the GS-07. If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties and will receive training to help you grow in this position. As an Accounting Technician you will:

• Review routine, complex and unusual documents to verify accounting data, mathematical accuracy.
• Perform account reconciliations; processes, certifies, records and reports receipts and expenditures accurately, efficiently, and in compliance with governing regulations.
• Determine and initiates necessary accounting transactions, enter data into an automated accounting system, compare accounting transactions to source documents and correct invalid or erroneous entries.
• Perform research of current transactions, historical data, source documents, etc., to identify significant changes and determine related transactions and causes, to take and or coordinate corrective actions as needed.
  

Starting at $44,117 Per Year (GS 6-7)

The following are the duties of this position at the GS-06. If you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and will receive training to help you grow in this position.

• Provide daily customer service in a help desk environment on accounting and procurement system related requests as well as technical questions as they relate to the systems.
• Ensure requested system changes and updates in the financial systems are made accurately and in a timely manner.
• Assist with navigating users through various financial systems.
• Route documents to proper approving official.
• Answer questions about how various aspects of the system function.
• Assist with financial system problems and coordinates corrective action as needed.

Starting at $36,209 Per Year (GS 4-5)

The Associate Chief Counsel (Finance and Management) supports the administrative, financial, and managerial programs of the Office of Chief Counsel and Deputy Chief Counsel on all management matters for the organization nationwide. The Field Operations function of Finance and Management (F&M) is responsible for supervising and coordinating administrative, program, and clerical support duties for all of Chief Counsel's field functions, located in over 50 cities nationwide.

As an Administrative Officer, you will:

• Serve as first line supervisor to a number of Office Managers, supervising subordinate employees working in the functional areas of budget administration, procurement/supply administration, space/facility management, travel administration, personnel administration, management information systems, and automation in the field offices.
• Serve as the principal program manager for critical administrative services, acting as staff advisor on all aspects of personnel and human resources program for designated Matrix Area and Counsel field offices, such as complex and sensitive issues in the staffing, classification, awards, employee relations, EEO, training, and promotion programs. Establish and coordinate guidelines to implement personnel policy, standards, and overall requirements.
• Serve as representative and advocate for designated Matrix Area, in identifying, coordinating and resolving Matrix area issues. Lead meetings and conferences pertaining to personnel issues for designated Matrix Area and Counsel field offices, acting jointly with the supervisors and managers in reaching decisions which have Area-wide impact.
• Create methods and approaches for establishing and maintaining positive work relationships in order to foster teamwork and cooperation. Ensure sufficient office coverage and act as "Acting Office Manager" when Office Manager is absent, as necessary. Provide remote management and leadership when local management is not available.
• Be responsible for formulating budget submissions; participate in establishing F&M Area Manager's budgetary and accounting systems; analyze and make recommendations to the Area Manager as to budget requests; employ budget analysis techniques including cost-benefit analysis, exploration of alternative methods of funding, and program tradeoffs.
• Manage all activities in space and facilities programs for designated Counsel field offices. Serve as the major resource in determining the most applicable communication systems, space layout, furniture, cabling set-up, etc. Remain abreast of and apply Counsel space standards when working with new offices and modifications to existing office configurations.

This is not an all-inclusive list.

Starting at $103,409 Per Year (GS 13)