Total 605 Others level Customer Service job vacancies in Harlow, Essex

Support Worker who has knowledge and experience of supporting individuals with complex needs, including mental health and neurodiversity, and demonstrable knowledge of safeguarding, disability and equality issues is required for a residential setting at a well-established organisation in Colchester, Essex.


SALARY: £32,768 per annum + Benefits

LOCATION: Colchester, Essex – there will be the requirement for some local travel

JOB TYPE: Full-Time, Permanent

WORKING HOURS: average 40 hours per week, day shifts including weekend working, 12 hours per shift (including a 1-hour unpaid break daily)


** 2 Positions Available **


JOB OVERVIEW

We have a fantastic new job opportunity for a Support Worker who has knowledge and experience of supporting individuals with complex needs, including mental health and neurodiversity, and demonstrable knowledge of safeguarding, disability and equality issues.

As the Support Worker you will provide high quality care and support to individuals with physical and mental health care needs and who, following involvement with the criminal justice system, are resettling back into the community.

Working as the Support Worker you will help individuals achieve positive and meaningful outcomes in line with their individual goals and person-centred plans.


DUTIES

Your duties as a Support Worker include:

• Undertake one-to-one and group-work support that addresses the need for rehabilitation from a criminal justice point of view

• Assist residents with daily living activities which could include personal care, meal preparation, household tasks and increasing well-being

• Work as part of a small team, engaging with residents to plan, arrange and deliver/co deliver structured activities to support the resident’s safe re-integration into the community

• Ensure that adequate information and records are kept including daily logs of support

• Establish and maintain an effective working relationship with colleagues, residents, Offender Managers, and other agencies

• Provide a safe environment related to health and safety in the workplace

• Use PMVA (Prevention and Management of Violence and Aggression) techniques when necessary to manage challenging behaviours and ensure the safety of all residents

• De-escalate situations when necessary, remaining calm and applying conflict resolution strategies effectively

• Provide support to individuals according to support plans and risk assessments

• Support residents with daily living skills such as preparing and cooking meals, cleaning, and laundry

• Provide practical assistance to residents with everyday tasks such as accessing external services, completing paperwork, accessing benefits, and finding move on accommodation

• Where possible, promote activities in the local community

• Bring to the attention of your line manager any behaviour which is likely to cause detriment to others / danger to the individual themselves

• Take the appropriate action/escalate any matters of concern

• Maintain records and files as required, including data entry as necessary

• Operate within the policies and procedures of the Organisation, including Operational instructions, H&S, safeguarding and GDPR


CANDIDATE REQUIREMENTS

Essential

• Knowledge and understanding of supporting individuals with complex needs, including mental health and neurodiversity

• A demonstrable knowledge of safeguarding, disability, and equality issues

• Good numeracy and literacy skills

• Experience of working with a diverse range of people who have experienced a range of social/personal difficulties

• Experience of working with Microsoft Word, Outlook and basic Excel

• An understanding of safeguarding

• Ability to manage and prioritise a variety of different tasks and duties accordingly

• Ability to follow planned activity and adjust to change if necessary

• Demonstrable commitment to the provision of high-quality person-centred support

• Ability to communicate effectively, both verbally and in writing with good listening skills

• Ability to establish and maintain effective working relationships with residents, colleagues, and external agencies

• Ability to exercise authority and reinforce boundaries in an appropriate manner

• Work on own initiative and able to cope with stressful situations

• Ability to motivate others and facilitate learning to change attitudes and behaviours

• Being empathetic, with the ability to use tact and discretion when dealing with confidential and sensitive issues


This role is subject to an enhanced check level 2 which includes an Enhanced DBS check. All required checks will be undertaken as part of the pre employment process for any successful candidate.

The organisation is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff to share and uphold this commitment in conjunction with the requirements of the Prevent Duty and the positive promotion of modern British values.


JOB REF: AWDO-P12826

Full-Time, Permanent Social Care Jobs, Careers and Vacancies. Find a new job and work in Colchester, Essex. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.

AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.

awd online | http://www.awdo.co.uk

Are you based in the Chelmsford area?

Do you have a passion for working with people and enjoy a fast-paced and varied role?

Jewson Partnership Solutions (JPS) specialise in providing solutions and building materials for our customers in the Public Sector such as Housing Associations and Local Authorities.

We're on the hunt for a Customer Service Advisor/Driver to join our new site in Chelmsford, who's as passionate about great service as we are! This is a multi-skilled role covering all areas of our branch, giving you opportunity to learn and develop within the team.

We provide a fulfilling and enjoyable work environment with ample opportunities for career growth, along with a competitive salary, staff discount, life assurance, and 34 days of holiday (inclusive of bank holidays).

*Please note - a valid UK driving license (no more than 6 points) is a requirement of this role

Working Hours: 42.5 per week - 7.30 - 5.00 Monday to Friday (no weekends!)

Location: Jewson Partnership Solutions, Montrose House, Montrose Road, Chelmsford CM2 6TE

Key Responsibilities

• Get to know our product lines and services in order to make the most of all customer interactions in line with our JPS values

• Develop great relationships with new and existing customers (both face to face and over the phone), understanding their needs and providing proactive advice and solutions so that you can deliver the best experience possible

• Use our in-house systems to process customer orders, organise delivery times, manage stock control and keep customers updated throughout their journey

• Pick and prepare customer orders in our warehouse and load onto customer and delivery vehicles

• Delivery orders to our customers sites, using a 3.5t van around the Chelmsford area

• Keep the branch and yard/warehouse looking clean and tidy, to make a great first impression on our customers

• Maintain stock levels, carrying out regular stock counts

• Work with colleagues to suggest opportunities for improvement

Required Skills and Experience

• Valid UK driving license (no more than 6 points) is a requirement of this role

• Previous industry experience preferred but not essential

• Experience in a customer facing environment

• IT literate and a strong communicator

• Passion for working with people with a positive can-do attitude

What's in it for you:

• Discretionary bonus

• A wide range of voluntary benefits including holiday buying, discounted gym membership, salary sacrifice scheme, Cycle2Work, Benenden Healthcare and more.

• Access to a wealth of health and wellbeing services including access to online GP appointments and mental health support

• Generous employee discounts

• Access to discounts with hundreds of your favourite high street and online retailers

• Retirement savings plan

• Life assurance

• Enhanced maternity/paternity/adoption leave for anyone expecting or adopting a child

Why STARK?

At JPS, we're proud to be part of STARK Building Materials UK and dedicated to providing top-quality products and exceptional service to our customers. We're a friendly and collaborative team, passionate about what we do and committed to doing it well.

If you're ready to take your career to the next level and join a team that is dedicated to providing great service, we want to hear from you. Apply today!

What's next…

If your application is successful, our in-house recruitment team will be in touch to arrange an interview and to answer any initial questions you have.

Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.

Stark Building Materials UK is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.

Your new role
Southend-on-Sea City Council are looking for a permanent Social Worker to provide professional and comprehensive casework to a caseload of children and young people within the busy Family Support & Protection Team.This position will be mostly working from home, but you do need to be able to get to the city to complete assessments and join your team on site.

*This position attracts the added incentive of a one-off payment of £7,500, after you have been employed in this post for 3 years and 1 day.

You are required to provide professional and comprehensive casework to a caseload (average of 17 -20) of children and young people within the long-term children's social work teams. You will be developing and maintaining relationships with children and families who require longer-term social work intervention, including those subject to child protection plans, complex child in need, PLO/Pre Proceedings and, if required, within the court arena.You need to provide an efficient and cost-effective service to children, young people and their families, ensuring that the needs of the children and their parents/carers are professionally assessed. Investigate, evaluate and analyse information on cases, demonstrating clarity of assessment, reliability of information, evidence conclusions and realistic action plans.

The quality of practice will be supported by regular supervision; training opportunities, tools and resources are readily available to assist in the day-to-day work.Nowhere else will you gain as much experience on the job, making us a sought-after place to work. If you are passionate, dedicated to making a change and ready for a challenge - you could be the candidate we are looking for.

What you'll need to succeed
To be successful in this position you must have a recognised Social Work qualification and be registered with Social Work England and have completed your ASYE.

You need to have previous experience of working within Children's Frontline services and have knowledge of child protection, looked after children and associated child in need social work practice is essential, along with knowledge of methods of social work intervention.Knowledge of relevant legislation, regulations, guidance & policy issues.

What you'll get in return
When joining the council, you can enjoy a range of benefits including: 25 days annual leave, flexible working, and excellent training and development opportunities. They are committed to ensuring that you are supported in this varied and challenging role with the appropriate level of training.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Are you a passionate and caring individual looking for a rewarding career with excellent training and opportunities for development? Join Care UK, a multi award winning care provider as a Care Assistant.

The Role


Helping residents to remain as active and independent as possible
Support residents with personal care and mealtimes
Helping identify residents’ unique goals and implement personalised care plans
Supporting residents to explore new interests and engage in physical activities in a motivating and homely environment


Some of our benefits by joining the Care UK family


Wagestream- access your wages at any-time
Bank Holiday Pay Enhancements
Career development, training and access to our approved apprenticeship scheme
Hundreds of online and in-store discounts
Annual purchase holiday scheme
Wellbeing support


New to Care?

We have our own Learning Academy to provide excellent training and induction programs for all new carers and support workers and we will give you all that’s needed to have a successful career as a carer with us. Our high quality, innovative training and coaching will support the development of your skills throughout your career with us.

We are looking for people to make a difference to residents’ lives every day. When you join Care UK you’ll be joining a team who all share the same values: caring, passionate and teamwork. You will have a strong desire to help people and put residents at the heart of everything you do.

We are committed to recruiting diverse, talented people, who share our passion for helping others. We see the potential in everyone, let us help fulfil yours.

What skills and experience we're looking for

About the Role

Come and join the lively and dedicated team at our popular school. We are seeking to appoint an enthusiastic LSA with experience of working with children in a school setting - ideally as an LSA. We offer an extremely supportive community and a full range of professional development opportunities. Our children deserve the best, so if you are passionate about supporting our staff and children with our high expectations then we would love to hear from you.

The successful candidate will need to:

• be passionate about learning
• possess school-based experience of working with children
• be passionate and keen to work with children
• excite and inspire our children
• promote high standards and challenge
• work as a flexible member of a team
• display energy, imagination and initiative
• manage the physical demands of a busy role working with active children

What the school offers its staff

As part of Portico Academy Trust, Friars Primary School can offer you:

• A friendly and supportive atmosphere where everyone is valued and everyone matters
• A nurturing environment with wonderful children who want to learn
• High quality professional development
• Opportunities for cross phase work
• Support and collaboration across our Trust
• A well-resourced school

Visits to the school are welcomed and encouraged. If you would like to learn more about Friars, please contact our school office who will book a time for you to come and see us. Tours of the school will be with a member of our Senior Leadership Team.

Further details about the role

Closing Date:Monday 2nd December 2024, midday

Interviews: Friday 6th December 2024

For further details or an application pack, please contact Mrs Rebecca Sanderson, Director of HR, Portico Academy Trust, Ronald Hill Grove, Leigh-on-Sea, Essex SS9 2JB

Telephone: 01702 987890 x310

Email:recruitment@porticoacademytrust.co.uk

Please include a cover letter with your application form, commenting on how you feel you meet the person specification criteria and providing an insight into your relevant experience.

We are committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. All appointments are subject to an enhanced DBS check and shortlisted candidates should be aware that the school will consider carrying out online searches as part of the due diligence on short listed candidates.

Application Documents

Support Staff Application Form

LSA Job Description

LSA Person Specification

Application Email

Email:recruitment@porticoacademytrust.co.uk

Commitment to safeguarding

Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff, volunteers and trustees to share this commitment. Our recruitment process follows the keeping children safe in education guidance. Offers of employment may be subject to the following checks (where relevant): childcare disqualification Disclosure and Barring Service (DBS) medical online and social media prohibition from teaching right to work satisfactory references suitability to work with children You must tell us about any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.

Night Support Residential Worker

Permanent, Full Time

£31,713.50 to £40,470.30 Per Annum (including allowance)

Location: Colchester

Closing Date: Sunday 1st December 2024 at 11.59pm

Are you interested in working with children and young people to make a difference in their lives? If so, then this could be the right opportunity for you.

It is an exciting time to join Essex County Council as we invest in and expand our residential provision. New Farm Road is a newly refurbished short-term home for up to five 12-17 year olds, and working as part of a multi-disciplinary team around the child you will support them to develop the skills and resilience to return to their families, or onto longer-term care.

Being a Night Support Residential Worker requires a special kind of person. Your main focus will be on providing nurturing therapeutic care to children who have experienced trauma, supporting and caring for them as a parent would, and each shift brings unique experiences, filled with both highs and lows.

Previous experience of working in a children's home, would be beneficial however there are many skills that you might have that would make you suitable for the role. It is important to be open minded and have a flexible and adaptable attitude and be able to manage challenges with a calm and patient demeanour. You will have an ability/willingness to understand and manage challenging behaviour including aggression and violence using a range of de-escalation techniques. You will also need to have effective written and verbal communication.

If you don't already have a Level 3 Diploma in Residential Childcare you will need to complete this within 2 years of starting employment. We will provide you with all the training you need for the role along with good quality, regular supervision. This, together with the right attitude and access to a full in-house induction, will enable you to start your career with Essex County Council with confidence.

You will work an average 37 hours a week with shift times being 9.15pm to 7.15am and you will have every other weekend off.

The salary quoted is made up of a basic salary of £24,395 to £31,131 Per Annum and a guaranteed additional allowance of 30% (£7,218.50 to £9,339.30 Per Annum), paid monthly, alongside your basis salary.

If shortlisted, you will have an interview to explore the detail you provide in your application and give you an opportunity to discuss the role and ask any questions.

Due to nature of this role any applicants need to be at least 21 years old in order to undertake this post.

Customer Services Officer

Braintree, Essex

£12.70 per hour

37 hours per week

Temporary, 3-month contract

We have an exciting opportunity for a Customer Advisor to join our Customer Services Team, to cover up to 3-month secondment, covering the hours of 8.30am to 5pm.

Working as part of a busy team, you will provide a front-line service to customers and staff - in person, by telephone, email and web. Dealing with the public, you will provide advice, interpret queries and re-route customers across a range of Council services.

The Customer Service Centre receives over 150,000 customer contacts a year, across various access channels, and you will be handling everything from arranging a waste collection to processing food voucher requests, as well as taking call back messages for busy departments.

We are looking for an individual who is committed to providing a high quality, customer-focused service and will work with customers and staff to achieve positive outcomes.

You will have excellent communication and keyboard skills, be friendly and approachable with the ability to work under pressure on your own or as part of a team.

Grades A-C, or equivalent in English and Maths are essential.

At this current time our team is working a hybrid pattern i.e., a mixture of office and home working.

Care workers required to visit vulnerable people in their homes. Experienced in the role or willing to train for the right candidate.
We have Full time and part- part-time and nights and weekends available.
Full UK driving licence required mileage paid, good rates of pay You will have the opportunity to progress in your role with continued professional development programmes with the company
For a informal Discussion to find out more please call our friendly team.

Service Specialist (Automotive)
Location: Chelmsford area
Salary: £26,000 - £32,000 per annum (Dependent on Experience)

About the Role:
Our client, a well-established and expanding organisation, is seeking a proactive, customer-focused individual to join their team as a Service Specialist. This opportunity is ideal for someone who thrives in a high-quality service environment, values exceptional client care, and is keen to grow professionally in a dynamic sector. As a Service Specialist, you will play a pivotal role in ensuring seamless service, acting as the essential link between customers and the team to deliver an outstanding experience.

Key Responsibilities:
* Customer Interaction & Service Excellence: Greet clients warmly, understand their needs, and offer expert guidance on services and solutions as a Service Specialist.
* Service Coordination & Communication: Work closely with team members to ensure smooth, efficient service processes in the role of Service Specialist.
* Documentation & Compliance: Maintain accurate records, process service paperwork, and handle transactions with precision as a Service Specialist.
* Quality & Follow-Up: Monitor service quality standards and follow up to ensure client satisfaction in your role as Service Specialist.
* Sales & Retention: Recommend additional services and products to enhance customer experience and encourage loyalty as a Service Specialist.

Ideal Candidate:
* Experienced in Customer Service: Preferably in a Service Advisor role within a premium or luxury automotive sector, making you an excellent fit for the Service Specialist position.
* Customer-Centric: Proven ability to build strong, positive relationships with clients as a Service Specialist.
* Organised & Detail-Oriented: Skilled in multitasking and upholding compliance with all required standards in your role as Service Specialist.
* Knowledge of products, services, and warranty procedures to excel as a Service Specialist.
* Initiative-taking & Solution-Focused: Confident in resolving issues effectively while maintaining quality and customer satisfaction in the role of Service Specialist.

Why Join This Team?
Our client is recognised for a workplace culture that values employee engagement, growth, and well-being. Offering continuous training and a supportive environment, the Service Specialist role provides an excellent pathway for career development within a premium service context. Join a team that champions excellence and offers a vibrant, rewarding work experience.

Full job specification available. This is a permanent opportunity with a starting salary dependant on experience. You must have current UK right to work to be considered. HRGO Recruitment are a recruitment agency supporting local companies.

We are Registered Children's Home based in Romford, Little Maples is registered to accommodate 4 young people of mixed gender aged 5-18 years old with social, emotional, behavioural and complex needs.

We are looking to recruit Young Persons Support Workers and bank staff in Romford to join us and support us to grow our services further with development opportunities as the company expands

Job descriptions and person specifications are available on request to review the requirements for this role.

Excellent rates of pay and company training package.

Starting Salary will be £11.50 per hour -£12.50, however pay grade may be subject to experience and qualification.

Desirable
NVQ 3 Health and Social Care, Or Diploma Level 3 in Residential Child Care or equivalent.

Essential

Driving License, able to work evenings, weekends on a shift rota pattern

1. To assist in the smooth running of the home, being part of a multidisciplinary team promoting a warm, caring, safe and enjoyable environment.

2. To have responsibility for safeguarding and promoting individual rights, providing good quality care which is free from oppression and where differences are respected and valued.

3. To assist in providing a safe, structured, caring environment for young people, by helping to settle them at night and supervising them during the night.

4.To ensure domestic standards such as cooking, cleaning, washing up, loading the dishwasher and similar are set and monitored in such a fashion as to set a good example to the children.

5. Maintain a clean and safe environment; ensure that the physical state of the building is maintained to a high standard and that all repair/maintenance problems are reported promptly.

5. To manage challenging behaviours safety, in a way that protects and maintains the rights of the young people.

6. To maintain accurate and up to date records of e.g. residents, callers, etc. and produce written reports to adhere to Lavender Grove Cares Policies and Procedures with particular note to Safeguarding, Whistle- blowing, Complaints, Equality and Diversity.

7. Promote and actively encourage the delivery of a safe, structured and nurturing environment, promoting the young person’s independence and developing their life skills.

8. To assist and supervise in the continual assessment of the needs of the children and young people and to identify and prepare specific development plans to ensure the most appropriate service provision.

9. To contribute to the development of appropriate relationships with and between staff, young people and other stakeholders.

10. To engage in the implementation of additional techniques and practices supporting improvements in child-care.

11. Encourage positive development of each Child/ Young Person’s interests and attitudes.

12. To promote, safeguard and protect the welfare of each Child and Young Person.

13. Establish and maintain positive and trusting relationships with the Young People that will promote their sense of security.

14. Provide firm, consistent and fair boundaries in respect of their behaviour and employ appropriate and agreed sanctions.

15. Ensure that appropriate medical help is provided in line with individual care plans/ cases of illness and accidents.

16. Promote the development of an emotionally and physically healthy lifestyle for Children and Young People.

17. Assist Young People in the development and sustaining of positive social networks with adults and other peer groups.

18. To participate in group activities and group holidays if suitable.

19. To assist in the provision/preparation of meals in the home.

20. To assist and support our Young People through the process of leaving care.

21. Encourage our young people to develop their full educational and vocational attainment.

22. Observe and assess the behaviour of our Young People in our home, using formal and informal keywork sessions to aid positive self-worth and identity.

23. To engage in and supervise night-time care practices, creating an accepting environment conducive to the positive personal development of each Young Person.

Job Types: Full-time, Permanent

Pay: £23,400.00-£25,350.00 per year

Benefits:

On-site parking
Schedule:

Night shift
Overtime
Application question(s):

Do you have a Current DBS and is it on the Update Service?
Do you have a full Driving License ?

Full job description
We are seeking a dedicated and compassionate Team Leader to join our team at Lavender Grove Cares Residential home in Romford. Our mission at Lavender Grove Cares is to provide a caring, stable safe and happy environment for our children and young people .Here at Lavender Grove we like to think of ourselves as a family.

As a Team Leader you will play a critical role in providing care, guidance and support to children in a residential setting. You will be responsible for leading a team of support workers and ensuring the well-being and safety of the children under your care.

Responsibilities :

Lead a team of support workers, providing guidance, support and supervision.
Delegate tasks and responsibilities to team members effectively..
Foster a positive and inclusive team culture, promoting collaboration and professional development.
Care and support:

Ensure the physical, emotional and social well-being of children in our residential home.
Develop and implement individual care plans for each child, taking into consideration their unique needs and preferences.
Safeguarding and Risk Management:

Ensure adherence to safeguarding policies and procedures, promoting the welfare and protection of children.
Assess and manage risks within our residential home environment, implementing appropriate safety measures.
Respond effectively to incidents and emergencies, following established protocols.
Collaboration and communication:

Collaborate with external agencies including social Services and educational establishments, to ensure the holistic care and and development of children
Participate in team meeting, case conferences and training sessions to share information, discuss strategies and enhance professional knowledge.
Qualifications and skills

Minimum of 2 years experience working in a similar role within a children's residential home or related setting.
A relevant qualification in Children's Health and Social care.
Strong leadership skills and the ability to motivate a inspire a team.
Excellent communication and interpersonal skills, with the ability to build positive relationships with children and colleagues.
Knowledge of child development, safeguarding procedures and relevant legislation .
Ability to remain calm and composed in challenging situations and make sound decisions
Flexibility to work shifts, including evenings, weekends and holidays, as required.
We offer a competitive package with benefits, along with opportunities for professional growth and development within Lavender Grove Cares.

If you are passionate about making a positive difference in the lives of children and have the necessary skills and experience, we encourage you to apply for this rewarding position.

This job description may be amended from time to time, to take account of changing trends in social care relevant legislation, together with Employment Law, feedback from our stakeholders including our children and young people and regulatory bodies.

The recruitment process aims to create and maintain a safe workforce and contains robust vetting procedures. The successful applicants will be appointed subject to references, enhanced DBS (which should also on the DBS update service). and screening. Changes to personal circumstances which may affect this must be notified to a senior manager immediately.

Job Types: Full-time, Permanent

Pay: £25,350.00-£27,300.00 per year

Benefits:

Casual dress
Company pension
Discounted or free food
Health & wellbeing programme
On-site parking
Referral programme
Schedule:

15 hour shift
Day shift
Education:

Certificate of Higher Education (preferred)
Experience:

Residential Childcare: 2 years (preferred)
Support Environment: 1 year (preferred)
Licence/Certification:

Driving Licence (required)
NVQ level 3 in Health and Social Care (preferred)
Child Workforce DBS on the update service
Driving license

Field Care Supervisor - (Social Care)
Salary: £28,937.70 per annum
Location: Travel required across West Essex
Contract: Permanent Full-Time, 37 hours per week
Shifts: between 7am – 8pm, 5 days working including weekends

Are you a care professional looking for your next career move?

Do you have a passion for helping others and making a difference to someone’s life?

Join ECL as a Field Care Supervisor known internally as a Trusted Assessor and become an integral part of ECL’s West Essex team.

Engage with customers to maximise their independence and achieve individualised goals by carrying out initial assessments, outcome focused support planning and subsequent customer reviews in a variety of settings.

This is an exciting opportunity to really embed yourself into the community; gaining and maintaining a comprehensive knowledge of local resources. Work closely with our integrated team of health and social care workers, as well as other external health professionals, to maximise the support available to our customers.

Full induction and training provided with ongoing support.

To succeed in this role, you need:

To hold QCF Diploma or NVQ Level 2 in relevant area – willing to obtain Level 3
Experience of working in Care
A driving license and use of personal vehicle for work purposes
To be confident travelling around the Essex area
An enhanced DBS Check – this can be arranged through ECL if needed
Exceptional communication skills
The ability to build and develop strong relationships with stakeholders
Solid IT skills
The ability and confidence to work independently and manage your own time
A proactive, adaptable and customer focussed work ethic
What we can offer you:

24 days pa plus bank holidays, increasing with length of service
Annual Performance Review, performance related pay and bonus
Business mileage paid at 45p per mile
Contributory Pension Scheme – ECL match up to 6% Employee Pension contributions
Healthcare Cash plan (including reimbursement for dental, optical and chiropody plus much more)
Reimbursement of professional subscriptions
Excellent Career development with access to paid for qualifications
Free DBS check and renewals (if required)
Up to £1500 Refer a friend scheme
Take the next step in your career and become part of the ECL team.

At ECL, we offer care and support to thousands of people to live safely and independently within their own homes and local communities in South East England. We provide high quality social care services in Essex, London Borough of Havering, London Borough of Barking & Dagenham and West Sussex aimed at wellbeing, prevention and increasing independence.

We are an equal opportunities employer and positively encourage applications from suitable candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

We are proud to be part of the Disability Confident scheme which helps to employ, support and promote disabled people in the workplace.

ECL does not hold a visa sponsor licence therefore, applicants who do not have the right to work in the UK, and/or require visa sponsorship in order to continue working in the UK, cannot be considered for this role.

Proud member of the Disability Confident employer scheme

You will feel valued as aLived Experience Peer Support Worker - CYP Autismwithin HCRG Care Group, receiving access to exclusive rewards and benefits including: Starting Salary of £23,100with Group Pension Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you Access to your wages as you earn them to help cover lifes emergencies and avoid overdraft fees or high interest rates Online and face to face help with your mental and physical wellbeing from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our Outstanding learning and development team, The Learning Enterprise An open, just culture where you're encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care backed up by at least £100,000 of ringfenced innovation funding each year The pride of working for an organisation committed to the highest clinical and quality standards: with a majority of our rated services holding good or outstanding ratings from the Care Quality CommissionThe Ideal Candidate Essential Own personal lived experience of Autism / neurodiversity and willingness to positively share own life experiences. Excellent communication skills with children, young people and adults. Able to tell your story in a meaningful way Ability to demonstrate empathy, compassion and patience Planning, organisational and time management skills. An ability to act calmly and to respond professionally to distress, disturbance and unpredictability. Driving licence and access to vehicle for work purposes. Desirable Level 3 in health & social care or equivalent experience. Experience of working or volunteering with neurodivergent individuals and/or people with mental health problems. An understanding of child development. Demonstrate understanding of the impact of trauma on child development and behaviour. Experience of working in a community capacity role/peer support role. Demonstrate record of good working practice with children and young people, having a positive impact on their lives and meeting their needs . Experience in actively supporting individuals to identify and work towards achieving personal goals in a related social care or health setting (paid or unpaid)

Personal Adviser - Leaving and After Care

Permanent, Full Time

£30,931 to £35,362 Per Annum

Location: Harlow

Closing Date: Sunday 24th November 2024 at 11.59pm

Here in Essex, we continue to raise the bar about practice and our investment in our workforce is second to none. It's an exciting time to join us. Not only have we been named Outstanding by Ofsted, we are delighted and at the same time humbled to have been crowned Social Work Employer of the Year for the second time in the last three years!

The Team

Leaving and Aftercare Teams focus on achieving the best outcomes for young people aged 16 - 25 who are in care or have left care. The teams are made up of social workers and personal advisors, mental health co-ordinators and targeted youth advisors, and they all have opportunity to undertake focused work with young people. They look to maximise the potential of young people who remain in care by working with providers, other agencies, and partners. For those who have left care, our teams continue to offer advice, information and help to enable young people to live independently - and to access education, training, and employment.

Job Purpose

To support young people who are leaving care. To consider all the important components that make up their individual lives in order to maximize their life opportunities and reach their full potential.

Key Accountabilities

• To give practical, personal, and emotional support to young people in order to meet assessed need; to maintain and promote their health, physical, emotional development, and wellbeing. This may include domestic tasks and transporting where necessary.
• To specifically support and advise young people leaving care in key areas including health, benefits, education, training, employment, accommodation/housing and personal well-being.
• To facilitate, directly and indirectly, the assessment of need, engaging with the ongoing monitoring and reassessment of need, engaging with the ongoing monitoring and reassessment of need over time.
• To identify and support young people to overcome barriers to learning.
• To enable and empower young people to make decisions in their lives and to self-advocate
• To advocate on behalf of young people who do not have the skills to do this.
• To facilitate the construction of a Pathway Plan, from the assessment which establishes a viable response to established need over time.
• To develop Personal Action Plans with young people.
• To encourage young people not only to fully engage with developing their individual plans, but to participate in the development of the service as a whole.
• To be prepared to work in a variety of ways, as well as direct work with individuals, for example in groups and running "drop ins" etc.
• To work alongside colleagues both within social services and from other agencies, and to engage with significant people in the young person's life (members of the family, community etc).
• To support young people through times of major transitions from childhood to adulthood.
• To liaise with others involved to ensure that assessed needs are met within the agreed plans for the child or young person in a timely way.
• To build up effective interagency networks and have an understanding of voluntary and statutory agencies as well as an awareness of opportunities within the local community.
• To maintain records and write reports as required in accordance with directorate policy and procedures.
• To carry out a range of practical tasks to assist young people with both planned and unplanned activities.
• To attend meetings as required by the line manager, e.g., reviews, planning meetings etc.
• To maintain an awareness of relevant information and resources that may assist children, young people, and their carers.
• To keep abreast of practice developments through reading and attending training courses.
• To be aware of Essex Child Protection Guidelines.
• To carry out any other appropriate duties that may be required commensurate with the grade of the post.

The Experience You Will Bring

Essential:

• Experience of working in a supportive relationship, with young people
• Experience in working creatively with in various ways young people including young parents
• Previous work experience in either a paid or voluntary capacity working with children, young people, and families
• Experience in collaborating with other professionals and agencies for the benefit of the client

Desirable:

• Experience of housing, employment, and training issues for young people
• Knowledge of adolescents and adolescent issues
• A commitment to working relationships which promote and support the clients' developing independence
• A commitment to one's own personal and professional development.

The role requires you to be mobile throughout a wider operational area including travelling around the county of Essex and beyond, transporting service users and their belongings and to be able to do so in an emergency.