Total 951 Others level Customer Service job vacancies in Rochdale, Lancashire, OL16 4RX

We have an exciting opportunity to appoint a Band 7 CBT pathway lead for Bury CAMHS.

The post holder will be qualified in CBT and CBT supervision or have an interest in pursuing accredited CBT supervision training. The postholder will have experiencing line managing mental health professionals, and will have the following responsibilities:

· To manage and develop the stepped care, high intensity CAMHS service for this age group (age 5 up to 18 years)

· To manage CAMHS clinicians and provide supervision for team members undertaking assessment and a range of interventions / managing caseloads.

· To develop and implement therapeutic plans of care for children and young people with mental health needs.

· Supporting the service to deliver training and consultation to other children’s agencies.

· To liaise with other agencies regarding the implementation of care plans and the management of risk for children and young people.

· To promote and support mental health awareness in agencies supporting children and young people.



The successful candidate will be able to work effectively in senior clinical leadership position, have excellent communication skills, welcome a challenge and have a real desire to make a difference to the care we provide to the child and adolescent age group inclusive of evolving models of care and modernisation of mental health services.

You should be able to demonstrate strong leadership skills and have a flexible approach.

You must have experience of working and delivering CBT to a wide range of clinical presentations including working in the field and child and adolescent mental health.



The CAMHS Care Hub within Pennine Care NHS Foundation Trust has an active and innovative staff development strategy. Working for CAMHS within the trust means that you will access to in house training, such as shadowing staff across different care pathways, accessing training around different evidence based psychological approaches and having opportunities to further your own training needs through a robust CPD policy. Support with accessing trust wide training for managers, including accessing complaints training, interviewing and recruiting staff training and clinical supervision training.

We have a robust supervision policy which ensures that clinical and managerial supervision are delivered by different people for each clinician and we also provide specialist clinical supervision where necessary in order for people to maintain or work towards accreditation in therapeutic modalities where their role requires it.

We are committed to ensuring the psychological wellbeing of our staff as well as our patients and as such have a staff wellbeing strategy in place across the CAMHS Care hub; Bury CAMHS have developed a staff wellbeing plan by staff and for staff working in the team.

For further information:

Please contact Paris Thompson, Operational Manager, 0161 716 1100

please see above information for role details


This advert closes on Monday 2 Dec 2024

External candidates applying for this role must be a Rochdale Resident who lives within the municipal boundaries of the Borough of Rochdale

Rochdale Borough Council delivers a wide range of services for children and their families. A centralised ICT Data and Monitoring Team is in place to assist teams in the collection, analysis and dissemination of information around early years and education data using a corporate information management system.

This is an exciting opportunity to join this team to assist the Data Monitoring and Returns Manager in the collection, analysis and dissemination of data, statistics and information and other data as required by the DfE, other Partner Agencies and local authority in accordance with prescribed deadlines.

Some of the main areas of work will also include support with the accurate inputting of all monitoring of activities within the Rochdale Family Hubs including the inputting of personal information of registered families alongside the processing of incoming education data from schools on the Corporate Liquid Logic system.

This is an exciting opportunity and would be ideal for someone who is self-motivated and who has an enthusiasm for data and statistics and who can demonstrate high levels of accuracy when inputting whilst working to tight deadlines.

The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects staff to share this commitment. Appointment to this post is subject to a Basic DBS including a barred list check child workforce

To apply please demonstrate how you meet the 10 essential requirements of the person specification. We suggest that when completing your application form, you use the person specification criteria as headings then give a specific example.

The closing date is Sunday 1 December 24 and interviews will be held on Tuesday 10 December 24.

At Rochdale Borough Council we are committed to our Values and Behaviours.

• Proud of the difference we make
• Passionate about the diversities of the Borough
• Pioneering and Open in our Approach

Sure Start Data Support Officer

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Service Care Education is working on behalf of various Primary Schools in Blackpool to recruit dedicated Teaching Assistants for Primary Schools. These schools aim to establish a reliable and familiar base of staff who can offer regular, short-term support to cover for classroom-based team members.

Sector: Education
Location: Blackpool
Contract Type: Contract, Daily supply, Full-time, Part-time
Salary: £80-£120per day (experience/level dependent).

Job roles/responsibilities:
The schools are seeking Teaching Assistants who are comfortable working in general classroom support roles or providing one-on-one assistance, sometimes at short notice. Schools will do their best to pre-book and give notice, but you may need to be adaptable and ready to support across different Key Stages.

Required Experience and Skills:

• Experience supporting in EYFS/KS1 to KS2.
• Clear and current knowledge of the National Curriculum.
• Strong behaviour management skills.
• Passionate about supporting students at all levels within the school environment.
• Experience working with children with SEN is desirable.

About Service Care Education: Service Care Education is a leading recruitment agency specialising in placing Teachers, Teaching Assistants, HLTAs, Cover Supervisors, and Nursery Nurses into a wide variety of schools across Lancashire. Our experienced and friendly recruitment team is committed to finding you positions that match your skills and career goals. This role offers an excellent opportunity to gain valuable experience and advance your career in education.

Service Care Education is committed to safeguarding and promoting the welfare of children and vulnerable adults. We expect all supply staff to share this commitment. As part of our recruitment process, we will complete all necessary checks, including a video interview, obtaining current references, and conducting an enhanced DBS check.

If you are interested in this role or want further discussion, please contact Lewis O'Donnell either via email: lewis.odonnell@servicecare.org.uk or tel: 01772208962. Alternatively, if you have any friend or colleagues that might be interested, please feel free to refer them as we a have a referral scheme in place of up to £250.

Service Care Education is working on behalf of various Secondary Schools in Blackpool to recruit dedicated Teaching Assistants for Secondary Schools. These schools aim to establish a reliable and familiar base of staff who can offer regular, short-term support to cover for classroom-based team members.

Sector: Education
Location: Blackpool
Contract Type: Contract, Daily supply, Full-time, Part-time
Salary: £80-£110per day (experience/level dependent).

Job roles/responsibilities:
The schools are seeking Teaching Assistants who are comfortable working in general classroom support roles or providing one-on-one assistance, sometimes at short notice. Schools will do their best to pre-book and give notice, but you may need to be adaptable and ready to support across different Key Stages.

Required Experience and Skills:

• Experience supporting in KS3-KS4.
• Clear and current knowledge of the National Curriculum.
• Strong behaviour management skills.
• Passionate about supporting students at all levels within the school environment.
• Experience working with children with SEN is desirable.

About Service Care Education: Service Care Education is a leading recruitment agency specialising in placing Teachers, Teaching Assistants, HLTAs, Cover Supervisors, and Nursery Nurses into a wide variety of schools across Lancashire.

Our experienced and friendly recruitment team is committed to finding you positions that match your skills and career goals. This role offers an excellent opportunity to gain valuable experience and advance your career in education.

Service Care Education is committed to safeguarding and promoting the welfare of children and vulnerable adults. We expect all supply staff to share this commitment. As part of our recruitment process, we will complete all necessary checks, including a video interview, obtaining current references, and conducting an enhanced DBS check.

If you are interested in this role or want further discussion, please contact Lewis O'Donnell either via email: lewis.odonnell@servicecare.org.uk or tel: 01772208962. Alternatively, if you have any friend or colleagues that might be interested, please feel free to refer them as we a have a referral scheme in place of up to £250.
.

Service Care Education are currently seeking Cover Supervisors/Supply Teachers to work in Secondary Schools in Blackpool and surrounding areas.

Location: Blackpool
Pay: £110-£180 umb ltd

Do you need flexibility in your job every week?
We have seen a surge in demand for day-to-day cover, and these opportunities can also lead to short-term/long-term positions.

As a Cover Supervisor, you will be responsible for supervising whole classes during short-term teacher absences under the guidance of senior teaching staff. You'll deliver pre-prepared lessons and effectively manage student behaviour. Our dedicated education manager is available to deliver our in-house Cover Supervisor course to help up skill and prepare you for this role.

The required experience for the Cover Supervisor role includes:

• Experience working with children and young people.
• Adequate behaviour management skills.
• A genuine passion for working with and supporting children's learning.
• Experience delivering classes in KS3 and KS4.

About Service Care Education:

Service Care Education is a leading recruitment agency that specialises in placing Teachers, Teaching Assistants, HLTAs, Cover Supervisors, and Nursery Nurses into a wide range of schools across Lancashire.

Our experienced and supportive team of recruiters is committed to matching you with schools that suit your skills and support your career progression. This role will provide valuable experience to help advance your career in education.

Service Care Education is dedicated to safeguarding and promoting the welfare of children and vulnerable adults. We expect all supply staff to share this commitment. As part of our recruitment process, we will carry out the necessary checks to complete your registration with us. This includes a video interview, current references, and an enhanced DBS check.

If you are passionate about making a difference in education and want to enjoy the flexibility that comes with this role, please contact Lewis O'Donnell either via email: lewis.odonnell@servicecare.org.uk or tel: 01772208962. Alternatively, if you have any friend or colleagues that might be interested, please feel free to refer them as we a have a referral scheme in place of up to £250.

Service Care Education are currently seeking Cover Supervisors/Supply Teachers to work in Primary Schools in Blackpool and surrounding areas.

Location: Blackpool
Pay: £110-£180 umb ltd

Do you need flexibility in your job every week?
We have seen a surge in demand for day-to-day cover, and these opportunities can also lead to short-term/long-term positions. As a Cover Supervisor, you will be responsible for supervising whole classes during short-term teacher absences under the guidance of senior teaching staff. You'll deliver pre-prepared lessons and effectively manage student behaviour. Our dedicated education manager is available to deliver our in-house Cover Supervisor course to help up skill and prepare you for this role.

The required experience for the Cover Supervisor role includes:

• Experience working with children and young people.
• Adequate behaviour management skills.
• A genuine passion for working with and supporting children's learning.
• Experience delivering classes in EYFS, KS1 or KS2 (all would be beneficial).

About Service Care Education:
Service Care Education is a leading recruitment agency that specialises in placing Teachers, Teaching Assistants, HLTAs, Cover Supervisors, and Nursery Nurses into a wide range of schools across Lancashire. Our experienced and supportive team of recruiters is committed to matching you with schools that suit your skills and support your career progression. This role will provide valuable experience to help advance your career in education.

Service Care Education is dedicated to safeguarding and promoting the welfare of children and vulnerable adults. We expect all supply staff to share this commitment. As part of our recruitment process, we will carry out the necessary checks to complete your registration with us. This includes a video interview, current references, and an enhanced DBS check.

If you are passionate about making a difference in education and want to enjoy the flexibility that comes with this role, please contact Lewis O'Donnell either via email: lewis.odonnell@servicecare.org.uk or tel: 01772208962. Alternatively, if you have any friend or colleagues that might be interested, please feel free to refer them as we a have a referral scheme in place of up to £250.

Service Care Solutions are currently recruiting for an Employment Specialist for a temporary to permanent opportunity.

About the role:

We are excited to welcome an enthusiastic individual to join our Tameside service as an Individual Placement Support (IPS) Employment Specialist. In this role, you'll manage a small caseload of clients currently accessing structured treatment for drug and/or alcohol use, guiding and supporting them to secure meaningful employment. As part of a community-based drug and alcohol treatment service, you'll build and nurture positive relationships within the community.

Roles & Responsibilities:

You'll undergo comprehensive IPS training under our national lead and manage a caseload of service users motivated to seek paid work within structured treatment. Employment Specialists play a crucial role in service integration, promoting IPS, and nurturing relationships with treatment service staff.

• Managing a small caseload, undergoing structured substance use treatment, facilitating their motivation for work.
• Implementing the Individual Placement and Support (IPS) methodology, providing necessary training.
• Engaging clients to identify work skills, goals, and aspirations, and developing tailored job search plans.
• Assisting with job search, CV creation, applications, interviews, and career development, including targeted employer interactions.
• Creating In-Work Support Plans to address work-related client needs, including benefits and health-related advice for employment sustainability.
• Participating in weekly clinical team meetings, fostering relationships, and encouraging client referrals to the IPS service.
• Curating job opportunities through customised searches and employer liaison to secure both advertised and hidden job placements.
• Offering ongoing support, effective monitoring, and guidance post-employment to ensure job sustainability.

About You:

• Prior employment placement experience.
• Experience or understanding of working with individuals needing substance use support or similar client groups.
• Excellent motivational, communication, and attentive listening skills.
• Outstanding interpersonal abilities with a knack for building rapport.
• Non-judgmental, trustworthy, and empathetic approach toward mental health support needs.

Buyer / Senior Buyer - Industrial Manufacturing

Our client ar currently looking to recruit an experienced and pro-active, CIPS Qualified Buyer / Senior Buyer for their Purchasing team. Reporting to the Purchasing Manager you will be responsible for managing the procurement of materials and services, maintaining supplier relationships and driving cost-saving initiatives. You will work closely with internal departments to meet material requirements and ensure supply chain performance aligns with company expectations.

Buyer / Senior Buyer - Main Responsibilities:

• Raise and amend purchase orders via SAP, ensuring alignment with Material Requirements Planning (MRP) system demands.
• Update and maintain accurate material pricing in SAP, ensuring records are current and reflect the latest agreements.
• Liaise and maintain strong communication with suppliers, fostering long-term, mutually beneficial relationships.
• Negotiate prices, terms, and conditions with suppliers to ensure the best possible value for the company.
• Monitor and manage On-Time In-Full (OTIF) expectations from suppliers, addressing any issues that arise.
• Prepare formal tenders via the Request for Quotation (RFQ) and New Product Development (NPD) processes, ensuring competitive pricing and service.
• Lead and participate in process improvement initiatives, working towards streamlining procurement operations.
• Drive savings initiatives, striving to meet or exceed annual cost-saving targets.
• Handle and resolve invoice discrepancies, supplier queries, and internal concerns in a timely and efficient manner.
• Provide detailed and prompt responses to internal and external customer concerns, following established procedures.

Buyer / Senior Buyer - Skills & Experience

• Previous experience working as a Buyer / Senior Buyer within an industrial / general manufacturing environment
• Hold or be studying towards CIPS qualification (Level 4 minimum is required)
• SAP experience would be highly desirable
• Self-motivated with the ability to work on your own initiative
• Ability to build and manage strong working relationships
• Ability to identify both short-term savings and longer-term opportunities to add value
• Strong negotiation skills with the ability to leverage cost savings whilst maintaining service levels

For further details on this opportunity contact Jason Wallis in the first instance.

Our Client in Rochdale are looking to add an experienced Joiner to their team. You will be based in the Rochdale area working as part of our client's property maintenance teams.

The Working Hours will be:
Monday - Friday
08:00-16:00

The Pay Rate will be:
£16 LTD Per Hour
Company Van included

Responsibilities include:

• You will be responsible for general Joinery maintenance and improvements to domestic and void properties.
• Working with bathroom, kitchen and other required areas to deliver high quality work exceeding minimum industry standard quality.
• Pre inspect and diagnose selected repair requirements.
• Ensure that repairs and maintenance improvement works are undertaken in a considerate manner within agreed timescales, meeting customer satisfaction and needs.

Candidate Requirements:

• Attainment of an NVQ Level 2 or equivalent in Joinery/Carpentry
• 2 year's Experience
• Full UK Driving License

What skills and experience we're looking for

Experience:

Essential

• Working with young people in a pastoral role for at least 1-2 years
• Being successful in a supportive role
• Dealing with challenging situations and resolving them successfully
• Making a valuable contribution to a project or initiative

Desirable

• Working in a secondary school
• Involvement in safeguarding
• Providing interventions to support pupil progress
• Working with parents and external professionals
• Presenting to a range of audiences including young people
• Leading a successful initiative

Skills

Essential

• Excellent organisation and planning skills
• Work with an enthusiastic and positive attitude
• Show flexibility and skills to cope with a wide range of tasks
• Work calmly under pressure

Desirable

• Make a valuable contribution to the vision and direction of the school
• Be able to put effective strategies in place which positively impact on the success of the year group.

What the school offers its staff

• Local Government Pension Scheme – Greater Manchester Pension Fund
• 24/7 access to an Employee Assistance Programme (free of charge)
• Cycle to work scheme
• Annual flu jabs (free of charge)

Access to family friendly policies

Commitment to safeguarding

Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff, volunteers and trustees to share this commitment. Our recruitment process follows the keeping children safe in education guidance. Offers of employment may be subject to the following checks (where relevant): childcare disqualification Disclosure and Barring Service (DBS) medical online and social media prohibition from teaching right to work satisfactory references suitability to work with children You must tell us about any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.

More2Life is part of the Key Group of companies and has been a pioneering force in the Equity Release market since its launch in 2008. Today, operating from our offices in Preston, we help over 1000 people every month to confidently release cash from their homes, significantly growing year on year to become one of the largest lifetime mortgage lenders in the UK.

We have an opportunity within our Admin Support Team here at more2life. This is a fantastic time to join and start a career within our award-winning business.

Administrative Assistant duties and responsibilities include providing administrative support to ensure efficient operation of the office. The ideal candidate will provide support to both managers and employees throughout the business with a variety of tasks related to organisation, communication and quality assessment.

Responsibilities:

• Carry out administrative duties such as filing, typing, copying, scanning etc.
• Contribute to team effort by accomplishing related results as needed.
• Develop and maintain a filing system.
• Handle multiple projects.
• Handle sensitive information in a confidential manner.
• Maintain computer and manual filing systems.
• Order office supplies.
• Photocopy and print out documents.
• Receive, sort and distribute the mail.
• Reply to email enquiries.
• Resolve administrative problems.

Requirements:

• Attention to detail and problem solving skills.
• Excellent time management skills and ability to multi-task and prioritise work.
• Excellent written and verbal communication skills.
• Strong organisational and planning skills.

Most of all we look for people who display and work around the core values of our business:

Ambitious - to break ground to help our customers enjoy a better retirement.
Supportive - relationships are key to everything we do.
Personal - going above and beyond to offer exceptional service.
Integrity - honest, true and transparent in all of our relationships.
Responsive - whatever the challenge we'll deliver the right result.
Expert - experts in our field, our thirst for knowledge never stops

Benefits:

• 23 days holiday, plus bank holidays. Rising to 28 days based on length of service.
• Additional holiday purchase scheme
• 1 charity day
• Tier 1 pension
• Simply Health
• Life Assurance

Customer Service Agent - Inbound

Monday - Friday

9am - 5pm

£24,000 pa

More2Life is part of the Key Group of companies and has been a pioneering force in the Equity Release market since its launch in 2008. Today, operating from our offices in Preston, we help thousands of people every month to confidently release cash from their homes.

To provide the best experience for our customers we have dedicated Customer Service teams who provide outstanding outcomes to our lifetime mortgage customers. You may be on the telephony team taking calls from customers who want to look at switching their mortgage to a new rate or to move property, or you may be dealing with the administration of building work, probate or repayments. Whichever it is you will be providing above standard service, proving our amazing 4.5 stars Trustpilot reviews.

What we look for in our Customer Service Agents:

• Experience of working within a telephone-based customer service led environment with inbound or outbound calls.

• Excellent software skills, particularly Outlook & Word (Excel and Adobe also preferred).

• Ability to multi-task and manage own workload in a fast-paced environment.

• Good administration skills, working to deadlines and exceptional attention to detail.

• First class communication skills, both written and verbal

• Handle all enquiries in a professional, positive and prompt manner.

• Experience of working in the Financial Services industry, in particular mortgages, would be preferred but is not essential.

Benefits:

• 23 days holiday, plus bank holidays. Rising to 28 based on length of service.

• Additional holiday purchase scheme

• 1 charity day and 1 well being day

• Tier 1 pension (5% Employee, 8% Employer)

• Simply Health

• Life Assurance

Most of all we look for people who display and work around the core values of our business:

Ambitious - to break ground to help our customers enjoy a better retirement.
Supportive - relationships are key to everything we do.
Personal - going above and beyond to offer exceptional service.
Integrity - honest, true and transparent in all our relationships.
Responsive - whatever the challenge we'll deliver the right result.
Expert - experts in our field, our thirst for knowledge never stops

Senior IT Service Manager

DWP. Digital with Purpose.

In recent years in DWP we have brought our IT in-house, introduce elements such as automation and self-service to our digital services, and accelerate the adoption of public cloud.

We want to build on this success with your help.

In this role, as an Senior IT Service Manager you will drive analysis and resolution of complex issues, enlisting support and escalating where appropriate to relevant IT service functions as part of one of the biggest IT estates in the UK.

You own stakeholder relationships and make sure that Products and Services are delivering the best value for money in meeting business and user requirements and are able to offer guidance and respond effectively to queries about (for example) Product/Service design and policy.

DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support some of the most vulnerable people in our society.

The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us.

Delivery. Work. Projects.

As a Senior IT Service Manager, you will be responsible for delivering high-quality and value-driven support for digital products and services that are used by millions of people and around 100,000 DWP colleagues.

Your role is all about making that service levels meet agreed targets, managing end to end service performance, and overseeing contracts with third party suppliers.

You'll monitor third-party supplier compliance with SLAs through regular reporting and analysis, ensuring services meet user requirements and deliver value for money.

We're hiring you because you are good at what you do, and you can make us better. You will share your data domain knowledge and experience to drive IT strategy, including defining the tools and techniques most appropriate for the environment.

You will also:

• Set objectives, oversee junior team members, and delegate service management tasks, acting as a point of escalation.

• Implement ongoing service improvements aligned with quality, risk, and security standards.

• Ensure that new or updated products are smoothly integrated into live service with adequate support and meet customer expectations.

Additional Duties:

On-Call Support: Provide out of hours major incident support on a 24/7 rota basis (on-call payments apply)

The skills and experience you need:

• Proven IT service management experience, preferably within a framework such as ITIL.
• Strong stakeholder management, with a history of successful collaboration and negotiation.
• Independent capability in managing digital products/services and reporting.
• High accuracy and attention to detail in service delivery and customer support.
• Experience in budgeting and financial forecasting.
• Knowledge of Notification and Document Repository services is beneficial

Preferred Qualification:

ITIL 4 certification is encouraged for applicants. If you don't have it, don't worry, you can work towards it here as part of our commitment to learning and development.

Details. Wages. Perks.

Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield. whichever is most convenient for you.

Hybrid Work: We also have all the tools and tech we need to enable our people to work and collaborate flexibly. We work a hybrid model, with some time at home and some time in a hub with the team.

Pay: We offer competitive pay from £42,614 to £45,081

Pension: You'll be eligible for a brilliant civil service pension with employer contributions of 28.97%, worth up to £13,000 a year.

Holidays: You'll get a generous leave package starting at 26 days rising to 31, plus all the usual bank holidays, and the option to take extra days off on flexi leave.

Our broad benefits package is built around your work-life balance and includes:

• Flexible working, flexi hours and flexi days
• Hybrid working: some time in a hub with the team, some time at home
• Family-friendly policies
• Time off volunteering and charitable giving
• Bring your authentic self to work with 'I Can Be Me in DWP'
• Discounts and savings on shopping, fun days out and more
• Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference
• Working in an award-winning environment and culture
• Professional development, coaching, mentoring and career progression opportunities.

Process.

Stage 1: Application

Stage 2: Interview

We know how valuable your time is. We have a clear and succinct hiring process with only TWO STAGES.

Click apply now to see the full job description and get started with the next step in your career at DWP Digital.

Proud member of the Disability Confident employer scheme

What skills and experience we're looking for

Who we’re looking for

We’re looking for a talented individual to provide an exceptional business support service to our pupils, teachers and wider stakeholders. As a key member of our school’s business support team, your expertise will help to deliver an outstanding learning environment for our young people.

The successful candidate will be a committed team player with excellent organisational and specialist technical skills. You will have extensive experience of delivering outstanding customer service and possess the ability to develop relationships across our school and the Star community.

You will have:

• 5 A*- Cs at GCSE including English and Maths.
• Experience of working in an administrative setting.
• Experience of attendance administration.
• The ability to use MS Office software packages such as Word, Excel and Outlook, as well as Explorer and databases.
• The ability to prioritise, work efficiently and accurately, particularly under pressure, to deadlines and using own initiative.

What the school offers its staff

About Oulder Hill Leadership Academy

Oulder Hill Leadership Academy is a secondary school for 11 to 16 year olds in Rochdale. We joined Star Academies in 2021 and, like all Star schools, we have a leadership specialism

We are a rapidly improving school with high ambitions and expectations for all of our pupils. We provide a knowledge-based academic curriculum alongside a rich and diverse leadership programme that grows character and inspires charitable and social action. Our pursuit of educational excellence is based upon our fundamental belief that every pupil has the capacity to become a successful and inspirational leader.

Commitment to safeguarding

Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff, volunteers and trustees to share this commitment. Our recruitment process follows the keeping children safe in education guidance. Offers of employment may be subject to the following checks (where relevant): childcare disqualification Disclosure and Barring Service (DBS) medical online and social media prohibition from teaching right to work satisfactory references suitability to work with children You must tell us about any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.

Job Title: Service Manager
Contract Type: Permanent
Salary: £35,137.71 (£36,358.34 is achieved after 18 months successful performance in the role)
Working Hours: Full time 37.5 hours per week
Working Pattern: Working Monday to Sunday on a rota basis between 7am and 10.30pm, with alternative weekends
Location: Rochdale, Keswick Gardens, Greater Manchester

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter.

The difference you will make as Service Manager

This role is based in a supported housing environment with a vulnerable and diverse group of customers.

You will manage a team of support staff working Monday-Friday 9-5 across three schemes in Swindon.

All three schemes are commissioned to provide low-medium housing-related support. Swindon Young Parents has two sites providing services for young parents aged 16-25 and the Booker House provides services for customers aged 18+ with learning disabilities.

As Service Manager, it would be your job to provide motivational leadership to empower and engage your team to deliver an outstanding service that puts customers first with responsibility for the safe operational management of care and support services.

About you

We are looking for someone with:

• Experience of managing a team within a supported housing environment with a vulnerable and diverse group of customers
• Experience of working in challenging environments with the ability to plan, prioritise, organise tasks to achieve results
• Ability to listen and communicate clearly, encourage feedback and reflection, empower, motivate and gain improvements
• Have conflict resolution skills and be confident and consistent when making decisions
• Experience of reviewing, monitoring and evaluating outcomes in the delivery of support services
• Competent IT skills, including using databases, producing reports and other communications, and analysing key outcomes data to understand and drive service improvements.

Why Riverside?

At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you’ll enjoy:

• Competitive pay & generous pension
• 28 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity and Inclusion at Riverside:

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

This role also falls under our Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview.

Applications may close before the deadline, so please apply early to avoid disappointment.